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Business Profile

Collections Agencies

United Accounts Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for United Accounts Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Accounts Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** townsite apts property, I don't have a contract with Business Headquarters Location, they did not provide the original contract as I requested.

      Business Response

      Date: 04/11/2025

      We will order a statement. When we receive the statement, I will mail it to the address you provided in this complaint, along with the lease that will have a signature and SS# along with the **** We have reached out to you, and you asked for something from our office showing the amount due, the address you provided was incorrect. We are a collection agency, and we have a contract with the client to collect on their behalf. If you would like to discuss this further, please feel free to call our office at ************, we are open from 8-5 Monday through Thursday 8 to 5 and Fridays 8-12. if we find there is an error we will correct it.

       

      Thank you,

      United Accounts Inc,

       

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CITY OF DETROIT LAKES, I do not have a contract with UNITED ACCOUNTS INC.They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/28/2025

      Good morning,   We have not received a request from you for a statement or been able to reach out to you. I will order you a statement. We are a collection agency and work for our clients, so we don't need a contract to collect, we have one with our clients. It could take a week or so to get an invoice, depending on how fast they get it back to me. Thank you.

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute letter

      Business Response

      Date: 02/25/2025

      I will get an invoice ordered and get it emailed to ********.  The invoice could take a week or so to get back, hopefully I can get it ASAP.  I really am not sure what the dispute is, besides removing it from the credit report.  We can request for removal once it is paid in full.  Thank you, 

    • Initial Complaint

      Date:10/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with United Accounts INC. I dont have a contract with United Accounts INC, they did not provide me with the original contract as requested

      Business Response

      Date: 11/07/2024

      SVC DATE                        $$$                     CLIENT                              $$$ PAID           ACCT #              NEW BALANCE

      03/01/2019                    511.95               GATE CITY                                 50.00                1403527                        $461.95                MADE PAYMENT ON 8/4/2023 she set up
      11/23/2022                    191.00               ABOUT SMILE DNTL                 -0-                     1564773                                                       payment arrangements on 8/3/23 , she then                                                                                                                                                                                                                                                                                                                       decided to pay in full and her card declined we
                                                                                                                                                                                                                         could not get a hold of her after that.            

      We have attempted to contact the consumer 13 times for the 2 outstanding balances she owes on. Last attempt made her phone number was no longer in service. We have also mailed 7 letters to the address we have on file with no response. 

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company gave this company without my permission at all my personal information i ask for debt validation they failed to provide it they are also in violation of : 15 *** ****************************************************************** writing within 30 days that the debt is disputed or requests the name and address of the original creditor, the debt collector must cease collection until they obtain verification of the debt or a copy of a judgment, and provide this information to the consumer12. This company is also in violation of 15 *** 1692g is a section of the Fair Debt Collection Practices Act (FDCPA) that requires debt collectors to send consumers a written validation notice within five days of the initial communication regarding the collection of any debt. If the consumer disputes the debt within thirty days, the debt collector must cease collection until the debt is validated. Also, FURTHERMORE, I DID NOT consent to this company having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to this company reporting information in my name to the consumer reporting agencies.

      Business Response

      Date: 10/07/2024

      I ordered a statement; I will email him with a statement as soon as I get it.

      Thank you,

       

      Wendy

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt united accounts inc. I do not have a contract with **************,they did not provide me with the original contract as I requested

      Business Response

      Date: 09/18/2024

      LIST DATE        SVC DATE        $$$                     
      12/07/20          10/08/20           582.13

      Sent out 3 letters one returned. A collector contacted the consumer and received his new address, and we mailed out another letter per the consumer request. 

      The consumer stated once he received the letter he would make payments, but none have been received to date. 

      We have requested a statement from the Original Creditor and will send to the consumer once received. 

       

    • Initial Complaint

      Date:08/28/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with united accounts inc, I do not have a contract with united accounts inc, they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:08/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with UNITED ACCOUNTS INC, I do not have a contract with UNITED ACCOUNTS INC, they did not provide me with the original contract I requested.

      Business Response

      Date: 08/27/2024

      Listed                 svc date                                             

      08/2/22             05/02/22          

      Consumer ******************* was placed with us for $418.91. Original Creditor name: *******************

      At the time of placement, the consumer address was Huron, **. Consumer claims they reside in *****. We have closed the account and requested it to be deleted from the credit bureau. 

    • Initial Complaint

      Date:08/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Gate City Bank, I do not have a contract with United Accounts Inc, and they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/27/2024

      Account was closed and deletion from the credit bureau was requested on 8/14/2024. 

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am urgently writing to address errors on my credit report due to the disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.According to 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be kept confidential.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies related to UNITED ACCOUNTS INC have negatively affected my financial standing and need immediate correction.Compliance with 15 USC 1666(b) is also essential, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, here are my account details:Account Number: ***********I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************

      Business Response

      Date: 07/08/2024

      Kierre Lias         #*******          (OLD ADDRESS) **************************************; *****


      Svc date                             List date                            $$

      05/31/19                            10/10/19                            $211.07

      Moved no forwarding address we never had a phone number to call him.

    United Accounts Inc is NOT a BBB Accredited Business.

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