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Business Profile

Collections Agencies

United Accounts Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for United Accounts Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Accounts Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with UNITED ACCOUNTS INC, I do not have a contract with UNITED ACCOUNTS INC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/09/2024

      ACCT #               SVC DATE           LIST DATE          $$$                       LAST                                  FIRST                                     LAST ADDRESS

      1522132            06/13/2022      07/27/2022      $464.52              DKYZIAN LESHEANS    ***** CLAY                 *********************************************

      Our first notice came back as undeliverable. Balance still open. 

    • Initial Complaint

      Date:05/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with VALLEY RENTAL SERVICE, I do not have a contract with UNITED ACCOUNTS INC, they did not provide me with the original contract as requested. I have attempted to try to get into contact with UNITED ACCOUNTS INC and never get a response back via phone call or email. There was safety concerns at valley rental and a myriad of complaints filed to the office (who didnt answer the phone) before working out of our lease agreement. We were given the green light on getting out of the lease and then got hit with a collection from UNITED ACCOUNTS INC several months after we had moved out.

      Business Response

      Date: 06/20/2024

      This account was paid in full on May 29, 2024, for $3525.51

    • Initial Complaint

      Date:05/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with United Accounts Inc, I do not have a contract with United accounts inc, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/14/2024

      Based on the information provided by the consumer we are not able to locate an account. Can the consumer please provide us with a copy of the letter we have received from our office. Or if he sees this on his credit report to please provide us with the account number that appears as well as the original creditor name listed. Thank you. 

      Customer Answer

      Date: 05/14/2024

       I am rejecting this response because:
      I dont have an account number or letter to give them due to the fact I dont believe I hold ownership of this contract. I have called United savings to give them the name of the original collector stated on my credit report. I called the original collector as well and had no luck getting answers to ownership of this debt contract.

      Business Response

      Date: 05/20/2024

      Original Creditor: 

      City of ************* - UAI *********** $960.82 

      Gate *********** UAI Acct ******** - $316.58 

      Due to the age of the accounts, we have gone ahead a requested they be removed from the credit bureau via E-Oscar. 

      Both files have been closed in our office. 

       

       

      Customer Answer

      Date: 05/21/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with NORTHWESTERN ENERGY. I do not have a contract with United Accounts INC. They did not provide me with the original contract as per normal.

      Business Response

      Date: 05/20/2024

      Consumer paid account on 3/11/2020 for $62.44. This left the account with a zero-balance due in our office. The payment amount was reported to the credit bureau on 4/1/2020.  On 5/20/2020 We have created an AUD in E-***** and requested that the account be deleted.

    • Initial Complaint

      Date:04/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt with Gate City Bank.I do not have a contract with United Accounts Inc.They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/11/2024

      We have not received any communication from the consumer requesting validation of the debt. However, we have closed the customer account with our office. Any further communication the consumer will need to contact the original creditor.

    • Initial Complaint

      Date:04/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with UNITED ACCOUNTS INC, and they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/06/2024

      The following claim has been closed in our office and we have requested the account be deleted from all 3 credit bureaus. 

    • Initial Complaint

      Date:01/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Am Not Liable For This Debt with 08 ************** , I Do Not Have A Contract With United Accounts Inc. , They Did Not Require Me With The Original Contract As Requested.

    • Initial Complaint

      Date:12/08/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with VALLEY RENTAL SERVICE, I do not have a contract with UNITED ACCOUNTS INC, they did not provide me with the original contract as requested.

    • Initial Complaint

      Date:10/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with ******* ******************* I do not have a contract with United Accounts Inc, they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:10/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an unknown charge from a company named United Accounts in the amount of $4180, and it needs to be removed.

    United Accounts Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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