Complaints

This profile includes complaints for Goldmark Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Goldmark Property Management Inc has 57 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Goldmark Property Management Inc

  4340 18th Ave S #200 Fargo, ND 58103

• 

  Goldmark Property Management Inc

  1110 W Capitol Ave Bismarck, ND 58501-1306

• 

  Goldmark Property Management Inc

  1060 W Turnpike Ave Apt 107 Bismarck, ND 58501-1371

• 

  Goldmark Property Management Inc

  2010 Koch Dr Apt 105 Bismarck, ND 58503-1261

• 

  Goldmark Property Management Inc

  2651 36th Ave S Fargo, ND 58104-8824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had the displeasure ONCE AGAIN of having a very negative experience with dealing with Goldmark employees. The management office operates during the time that I work hence I had my boyfriend stop by the Danbury office to pick up packages delivered there. He called me as I was going to authorize the pick up as he is not on the lease.They told us they had been having issues with the system they use to record signatures so they dont know where the packages are and dont know who picked it up. They straight up told him they dont know where packages that were delivered to the office are. They did not offer any resolution whatsoever.They even suggested that maybe someone else picked them up but they dont know who as their system isnt working so they had no record who could have possibly picked them up. Now thats absurd as #1 Only myself and my 4 yr old are on the lease so they arent supposed to hand over packages to anyone else hence why I was on speaker phone to request that they give the packages to my bf, #2 no one else knows about said packages and #3 you cant just handover a package to someone who isnt even the receiver without at least taking their name. I went over there myself and was told the same thing.I explained that they need to figure out where my packages are and she immediately tells us we need to leave claiming we are disrespectful because we said goldmark employees are incompetent.She kept screaming at us to leave and thst she will call the police. It escalated to a point where all 3 employees there screaming at us to leave and ******* holding the door open the whole time until one of them asked for the tracking number to see if the package has been sent back by them since its been there for 2 weeks. No one offered any help or resolution until this point after it had all escalated. We gave her the tracking number and she told us she cant pull up anything. After all that we decided to leave and take cut our losses as they were extremely rude, unprofessional and could offer no help whatsoever. I had previously filed a complaint with goldmark in early Nov about how impolite and unprofessional their employees are and how bad the service is and ******* is the one who called be to apologize. Now shes a major part of the problem.They act like they own Goldmark and treat people anyway they like and then act like theyve done nothing wrong. They are a liability to the company and If goldmark really cared about their residents they wouldnt have people like those working for them and treating their residents like garbage. I will be taking legal action.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/07/2022 myself and my wife moved into a Golmark property Place One Apartments at the time managed by Danbury. As soon as we entered our property on 10/07/2022 we heard loud concert level noise through the entire apartment, it was coming from our downstairs neighbor in #***. Fargo has a 24/7 noise ordinance so we called the office but the noise did not stop until 10pm that night. The next day it started again at 11am so we called the office again, it never stopped and went on till 10pm. Everyday after at about 10am the noise would start and end around 9, 10 and every day we would call. It never stopped. So a week after we moved in we went into the danbury office but now they said theres nothing she could do but to "document it. So during our first 30 or so days the neighbor would ***** that stereo and we would send the danbury emails, then we started also calling the police. We also began recording videos of it. Then ******* took over Place one so we called them as the noise had never stopped. My wife talked to ********* from Kentwood who came by verified the noise and then later told my wife he checked the history and the previous tenant in our unit had left siting the noise as did ***s only next door neighbor #*** and he said there were a lot of complaints from other units also. So he said he told #*** if they got another complaint they would be evicted. We called about a rent issue and he volunteered that he had talked to #*** with an area manager and one more complaint and they are out. So the noise stopped for three weeks during which time #*** had someone talk to my wife at work about wanting to keep playing music and stuck notes under our door. 3 days ago they started the noise again and now we are not being given any details as to steps being taken for it to stop. My wife has been loosing a lot of sleep affecting her job and we are are so sick of this stuff we just want a resolution and for it stop. Our apartment is unusable when they are loud.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our apartment in ********. The place we rented from did an inspection and has some ridiculous charges on there. I get the greed and they want my deposit however there is one charge that I can agree with. So on top of taking my entire deposit ($500) they are also trying to charge me an additional $241.96. One of the charges is saying they repainted and cleaned the apartment for 8 hours. We have videos of the apartment before we moved in and videos of the apartment when we moved out and cleaned from top to bottom. They can charge me for the keys, but other then that there should be nothing they could charge me for. Saying they needed to replace the screens when we didn't even use the windows while we were there. I believe this is ridiculous and want to appeal this. Can you help me? I also have family in ******** who helped clean etc as well as we paid for the carpet cleaning, etc.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised as controlled access building, door is never locked and back door has been jammed shut over 15 times in the past 2years causing one exit to not be open or available if fire/other emergency happened. (They also do not clear snow from back door in the winter, also blocking the same exit causing hazard) (I have shoveled out the back door for the entire complex NUMEROUS TIMES since we moved in 2yrs ago because they dont come and me and my kids cannot get out) when you call to see what can be done you are told you do not own the apartment complex and treated like garbage. Upon move in there was paint, and food on things, was not cleaned and carpets stunk of animal f**** I completely cleaned apartment when we moved in and fixed a lot of things myself, we even waited for blinds on our kitchen window for over a month with no privacy. Burn marks all over the floors, heaters dont work half the time and there is mold in our bathroom! All of the things you would hope you dont have to deal with on top of the people who are supposed to help you find a solution treat you like c*** I may not own the building but we pay way too much rent for these problems and treatments. We are trying to get out of our lease ASAP.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for an CitySide apartment that was supposed to be available on July 28, 2022. GoldMark charged $40 for non-refundable application fee and another refundable holding fee of $200. Waited 2 weeks with no response of any kind from GoldMark. I emailed GoldMark mid-August to tell them I found another apartment and would like my holding fee refunded. GoldMark then claims to have emailed and called me earlier but is unable to provide proof of emailing or calling. I expect to be refunded the holding fee as they never contacted me after applying and never returned my calls for updates.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company has been neglecting a basic living need for its residents.Building address: **************************************************** Apartment complex name: *********************** Management company: Goldmark Property Management The building's water heating system is inadequate, and the landlord has neglected residents' requests to address the issue.For over a year, the residents have experienced intermittent losses of hot water. These periods typically last multiple days, depriving residents of this basic need. The residents have filed many maintenance requests, citing the loss of hot water. The landlord has neglected to address the primary issue, opting for cheap and temporary solutions. In every case, the hot water returns for some period of time before it is lost again.The building utilizes a boiler system that is outdated and inefficient. It is not capable of consistently providing hot water for a building of this size (42 units). The local management office has been contacted by multiple residents, and they have declined to give the issue appropriate attention. In many instances, they do not respond. In some cases they agree to have maintenance personnel investigate the issue, but they ultimately only provide a temporary solution.