We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Goldmark Property Management Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Goldmark Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Goldmark Property Management Inc has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/07/2022 myself and my wife moved into a Golmark property Place One Apartments at the time managed by Danbury. As soon as we entered our property on 10/07/2022 we heard loud concert level noise through the entire apartment, it was coming from our downstairs neighbor in #***. Fargo has a 24/7 noise ordinance so we called the office but the noise did not stop until 10pm that night. The next day it started again at 11am so we called the office again, it never stopped and went on till 10pm. Everyday after at about 10am the noise would start and end around 9, 10 and every day we would call. It never stopped. So a week after we moved in we went into the danbury office but now they said theres nothing she could do but to "document it. So during our first 30 or so days the neighbor would ***** that stereo and we would send the danbury emails, then we started also calling the police. We also began recording videos of it. Then ******* took over Place one so we called them as the noise had never stopped. My wife talked to ********* from Kentwood who came by verified the noise and then later told my wife he checked the history and the previous tenant in our unit had left siting the noise as did ***s only next door neighbor #*** and he said there were a lot of complaints from other units also. So he said he told #*** if they got another complaint they would be evicted. We called about a rent issue and he volunteered that he had talked to #*** with an area manager and one more complaint and they are out. So the noise stopped for three weeks during which time #*** had someone talk to my wife at work about wanting to keep playing music and stuck notes under our door. 3 days ago they started the noise again and now we are not being given any details as to steps being taken for it to stop. My wife has been loosing a lot of sleep affecting her job and we are are so sick of this stuff we just want a resolution and for it stop. Our apartment is unusable when they are loud.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved out of our apartment in ********. The place we rented from did an inspection and has some ridiculous charges on there. I get the greed and they want my deposit however there is one charge that I can agree with. So on top of taking my entire deposit ($500) they are also trying to charge me an additional $241.96. One of the charges is saying they repainted and cleaned the apartment for 8 hours. We have videos of the apartment before we moved in and videos of the apartment when we moved out and cleaned from top to bottom. They can charge me for the keys, but other then that there should be nothing they could charge me for. Saying they needed to replace the screens when we didn't even use the windows while we were there. I believe this is ridiculous and want to appeal this. Can you help me? I also have family in ******** who helped clean etc as well as we paid for the carpet cleaning, etc.

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advertised as controlled access building, door is never locked and back door has been jammed shut over 15 times in the past 2years causing one exit to not be open or available if fire/other emergency happened. (They also do not clear snow from back door in the winter, also blocking the same exit causing hazard) (I have shoveled out the back door for the entire complex NUMEROUS TIMES since we moved in 2yrs ago because they dont come and me and my kids cannot get out) when you call to see what can be done you are told you do not own the apartment complex and treated like garbage. Upon move in there was paint, and food on things, was not cleaned and carpets stunk of animal f**** I completely cleaned apartment when we moved in and fixed a lot of things myself, we even waited for blinds on our kitchen window for over a month with no privacy. Burn marks all over the floors, heaters dont work half the time and there is mold in our bathroom! All of the things you would hope you dont have to deal with on top of the people who are supposed to help you find a solution treat you like c*** I may not own the building but we pay way too much rent for these problems and treatments. We are trying to get out of our lease ASAP.

    • Initial Complaint

      Date:09/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Applied for an CitySide apartment that was supposed to be available on July 28, 2022. GoldMark charged $40 for non-refundable application fee and another refundable holding fee of $200. Waited 2 weeks with no response of any kind from GoldMark. I emailed GoldMark mid-August to tell them I found another apartment and would like my holding fee refunded. GoldMark then claims to have emailed and called me earlier but is unable to provide proof of emailing or calling. I expect to be refunded the holding fee as they never contacted me after applying and never returned my calls for updates.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This property management company has been neglecting a basic living need for its residents.Building address: **************************************************** Apartment complex name: *********************** Management company: Goldmark Property Management The building's water heating system is inadequate, and the landlord has neglected residents' requests to address the issue.For over a year, the residents have experienced intermittent losses of hot water. These periods typically last multiple days, depriving residents of this basic need. The residents have filed many maintenance requests, citing the loss of hot water. The landlord has neglected to address the primary issue, opting for cheap and temporary solutions. In every case, the hot water returns for some period of time before it is lost again.The building utilizes a boiler system that is outdated and inefficient. It is not capable of consistently providing hot water for a building of this size (42 units). The local management office has been contacted by multiple residents, and they have declined to give the issue appropriate attention. In many instances, they do not respond. In some cases they agree to have maintenance personnel investigate the issue, but they ultimately only provide a temporary solution.

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at Courtyard Apartments in **************** *********. Its managed by Goldmark. Ive lived here for two years and every week since I moved in the water is shut off or there is no hot water. Washers and dryers dont work. Pool isnt functioning. Trash all over the property. They just dont care and its legitimately messing with my mental health. I dont even know how theyre in business still. They cut corners to not have to pay for things and its just completely unsanitary. Ive not once seen anyone clean the building in two years. Its very frustrating when you pay all this money as a single mom and nothing ever works. They nickel and dime you and something has to be done. Ive called the county on them to just clean up. When I moved in the apartment was a mess and I had to clean it myself.

    • Initial Complaint

      Date:06/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfixed reported problems, etc. Broken spring on garage door, potholes causing vehicle damage they are so large you can no longer drive around, flooring in ********** pipes breaking. They do NOT maintain this property.

    • Initial Complaint

      Date:06/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They stated to me that they do not pick up the rent from rent drop box until the afternoon on the 2nd of each month. Later on I was told by different person that they pick it ** in the morning on the 2nd of each month. I put the check in the drop box on the 2nd of the month and on the 13th there was a note on my door that i had not paid my rent for this month yet. I have asked several times when they leave a note for me to knock on my door and they have not. Now I am being charged late fees due to them not checking the drop box. they use to put a note on the drop box when they have collected to rent from the box for the month and they stop doing that for some reason that was not explained to me. When I spoke with the property manager she was very rude and yelled at me and was talking down to me and refused to understand the situation. When i asked to speak to her supervisor she refused to give me their contact information.

    Goldmark Property Management Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.