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Business Profile

Truck Accessories

BuyParts.Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date was December 20, 2024. I received the wrong car radio. I ordered one that was SXM ready and received a radio that was completely different and not SXM ready. I have tried to contact the company using all three of their contact information and have left multiply messages. I have tried leaving voice mails, leaving messages on their live chat and emailing them multiply times. I have had zero response from this company. They have a 30 day return policy and I would like to get a refund or an exchange for the right radio before this time limit is up.

    Business Response

    Date: 01/16/2025

    Refer to our refund terms and policies. You haven't reached out via email per our policies or logged into your account to request a return. That is simply all you need to do.

    Customer Answer

    Date: 01/16/2025

     I am rejecting this response because:
    The business says that I just need to email them. I have emailed them multiple times with no response. The email address that is provided on their website is **************************************. If there is another email address I would be happy to try it. 

    Business Response

    Date: 01/17/2025

    There is not a single email communication from you with the email on file of *****************************. And also as mentioned, you can simply login to your account on our website and request a return.

    Customer Answer

    Date: 01/21/2025

     I am rejecting this response because:
    I have every email I have sent this company. I did not create an account with them and as far as I can tell, no where on their website does it state that you are required to create an account in order to return product. As Ive said in the past I have tried in the three ways that they offer to contact them, email, live chat messages and have left them phone messages. It is clear to me that they are not interested in solving this case and have drug it out long enough so that my 30 day window to return product is over. 

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 24, 2024 I looked up the part number which freightliner dealer provided to me for a front bumper, one of the results was a bumper for sale for $229 at this website, all pictures and descriptions saying that its a front bumper. I placed the order on the same day then I tried to call them to confirm what I ordered, I spent all day trying to call them with no answer. I left a voicemail and sent an email, I tried to call again on the 27th with no answering as well, I sent another follow up email on that day. The item shipped on the 31st and what I received is a small plastic part goes behind the bumper. They refused to take it back and keeps saying you received the product you ordered and if you want to file a fraudulent chargeback, our legal team will get involved and pursue your felony fraud

    Business Response

    Date: 01/07/2025

    This customer has been told multiple times that the correct part that was ordered was shipped. We have stock photos provided by the *** on our site. The customer ordered the incorrect part for what they wanted, but we shipped the correct product and exactly what they ordered. It's not our responsibility to pay shipping when the correct part/product was shipped. There is no truck bumper on the planet that is that cheap. It is the customer's responsibility to ensure they're ordering the correct part number that they need. We have no way to predict that the customer ordered the incorrect part for their application or what they wanted. We approved the customer's return and will take the return. But we are NOT responsible for shipping costs. Refer to our terms and policies.

    Customer Answer

    Date: 01/07/2025

     I am rejecting this response because:
    Once I placed the order, I called many times and left a voicemail and sent an emails to confirm the part or cancel the order. They ignored all my messages just to get rid of the part, they shipped the part after seven days from placing the order. Awful company and communication

    Business Response

    Date: 01/08/2025

    That's simply not true. Customer did NOT cancel the order. Customer reached out about if it was a bumper, which it is obviously a section of the bumper. Customer was probably asking this because the dealer that they had look it up told them it is just a section of the bumper, which is also stated in the description of the part on our site. As mentioned, customer did NOT request to cancel this order before it was shipped. Also as mentioned, customer's return request was approved and can ship it back to us if they'd like, but we are NOT responsible for shipping costs per our return policies and the fact that the customer supplied the part number and that is exactly what we shipped.

    Customer Answer

    Date: 01/10/2025

     I am rejecting this response because: despite my repeated attempts to clarify my order, they acknowledged that I reached out not to cancel, but to confirm what I had ordered. The issue is that my emails and voicemails were ignored, and after a week of trying to communicate, they chose to ship the order anyway, knowing full well that I was looking for a bumper, not just a small piece that goes behind it. This lack of communication and the failure to address my concerns is unacceptable."


  • Initial Complaint

    Date:06/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a HUB KIT, a few minutes later I received an email with the order number, two days later I checked the order status and in front of my eyes the bar started filling up to delivered. I was home all day and nobody dropped anything. Tried many times to contact them by phone and email to no success. They may be registered but THIS IS NOT A LEGIT BUSINESS.

    Business Response

    Date: 06/21/2024

    This part was not shipped and a status email was sent to you about it. As far as the shop app, that is a 3rd party program and wouldn't have said delivered without a tracking number and for this order there wasn't tracking yet. We went ahead and cancelled/refunded your order. I apologize for the confusion.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/06/2024 $198.68 I had ordered belts on May 06 and they were supposed to had been shipped in four days. Six weeks later they showed up. I needed a completed W9 for our finance department. I had a hard time getting one, and when I did it came unsigned. I have sent at least 8 emails, left a voicemail and can not get anyone to respond.

    Business Response

    Date: 06/14/2024

    Multiple responses have been sent to customer. Product was delivered via **** tracking 420216019334610570803191208086. Customer then requested a return after acknowledging received. The return request was approved. Customer has not returned the product. When product is returned, we will give a refund. We obviously can't refund until the product is returned. Thanks

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with buy parts online order # ***** For a fuel tank that is $1,444.64 with it advertised as 45-day shipping. well, the 5 days has come and gone so I emailed them, and they stated they were going to get me tracking info well they could not provide the tracking info and stated that it should have already shipped so why isn't there any tracking info? this business is a scam and needs to be shut down. I am still trying to contact them for a refund for my order so I can order my part I need through a different company

    Business Response

    Date: 05/30/2024

    We responded to you multiple times with responses. You chose free shipping and ordered it on a Saturday and also on a holiday weekend (memorial day), so nothing was open for 3 of those days from when you ordered and shipped the first business day possible. Again, you chose free shipping, so it's not going to go next day air. This bumper ordered was also oversize and had to go LTL, which is normally not accepted under the free shipping option, but we did it anyway as a good customer service. We told you that this had already shipped and the tracking is with Old Dominion, which could have also been seen by logging into your account. LTL companies don't always update their tracking immediately, such as a ***************** etc.. Old Dominion tacking number is 09953836964 and in transit.

    Customer Answer

    Date: 05/30/2024

     I am rejecting this response because:
    the first issue is I never ordered a bumper you can't even get that part right maybe do some more checking into something before you decide to send a response to the BBB. I asked for the tracking number and you couldn't provide it until now? if something ships it has a tracking number attached to it 

  • Initial Complaint

    Date:04/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with them for a part that showed available. We received order confirmation immediately. I have tried reaching out to the company several times to find out when part will be here, but only get an answering machine. I've tried the live chat (which it IS NOT) with no response. I really need someone to physically call and let me know what kind of operation they are running over there. I feel that if they can't communicate, but are like a lightning strike to take money, then it very well may be a scam and we have lost our money.Just need a phone call or refund.************ Talk to *****

    Business Response

    Date: 04/19/2024

    We had sent multiple emails and returned a call from you. Please check your junk email foe the status updates that we had sent. We went ahead and refunded you now. Sorry for the inconvenience. Thanks

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with BuyParts.Online for a hose part number ********. Order number **** on December 19 2023. On 1/8/2024 I e-mailed the web site reporting that I had not received the part and that I wanted to cancel the order and wanted a refund my money. Did not hear anything back. I did the same thing by e-mail on 2/12/2024. I have not received any feed back.

    Business Response

    Date: 02/22/2024

    I apologize. Our secondary supplier that accepted the order didn't have it and failed to communicate it with us. We have to use them when our main warehouses and obviously the *** don't have. We went ahead and cancelled and refunded the order. Sorry about the inconvenience. Thanks

    Customer Answer

    Date: 02/23/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a truck part.Received an order summary email.Tried emailing to receive delivery date, tracking number or confirmation of transaction.Tried calling but it kept going to voice mail.Tried their Live Chat but no response.

    Business Response

    Date: 02/09/2024

    **** I apologize. We can offer free shipping and send it out on Monday or we can cancel and refund the full amount. Please advise. Thanks

    Customer Answer

    Date: 02/12/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:02/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on Friday, February 2 where we purchased a core assembly cooler for over $700 along with accessories and paid extra shipping for it to arrive in two days. We received a confirmation email for our order and sent to the Shop app for tracking the order. We never received the order or shipping/tracking information on the order. We have made several attempts to contact the company over the last few days (day after the order was to arrive and two days after) and haven't been able to contact anyone nor have we received anything back. We have left multiple messages on their generic voicemail. We have sent several emails to their email address provided. We have tried using their live chat on their website but it only sends another message to them. We even went onto their ******** page and messaged them through that site and still didn't receive an answer. A message was left for a full and immediate refund for our order. Still have heard nothing.

    Business Response

    Date: 02/09/2024

    *********** sincerely apologize about this order. One of our secondary suppliers fell through on the cooler and didn't communicate. Your order has now been cancelled and refunded. You should have received an automated email stating the cancellation. Again, very sorry about the inconvenience. Thanks

    Customer Answer

    Date: 02/09/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Hose #******** with Buyparts.Online for $67.49 on December 25th, 2023 and immediately received an email with my order confirmation number (#****). The email has a link to the Shop app, which I downloaded, that only showed the order had been created, but no tracking information available. After waiting a week without receiving a tracking number, I called them and it went unanswered on to a generic voicemail. I emailed the company on January 2, ****, asking for the tracking number and if it had not been shipped yet to simply refund my money. The email went unanswered, as well. I called January 3, **** and was prompted by their automated voicemail requesting a detailed message be left. I simply stated my name, Order #****, contact phone number and that if the hose hasn't been shipped, I want a refund. Within 5 minutes of leaving the message, the Shop app popped up with a tracking number for the shipment. I checked and the shipping label has been created, but the product still has not been shipped. I simply want a refund; I had to purchase this part elsewhere since it took so long.

    Business Response

    Date: 01/04/2024

    ****-I sincerely apologize for the delay. The holidays hurt us in many aspects this year. Our support people and warehouse people are different people and the timing of the label at the same time as the cancelation was definitely a coincidence. When that label is made, the part is dropped at the shipper (****,UPS,FedEx, etc) immediately after. We deliver piles of packages daily, so they don't scan them right away as we drop. They have also had scanning delays over the holidays. We're hoping that gets back to normal now. Nevertheless, the parts/package is on its way and we can't pick it up from **** at this point, so please reject the package when it arrives and we'll get you a full refund, no problem. Or if you'd prefer, we could get you a return label. Either way is fine. I sincerely apologize for the inconvenience. Thanks

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