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Business Profile

Truck Accessories

BuyParts.Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Hose #******** with Buyparts.Online for $67.49 on December 25th, 2023 and immediately received an email with my order confirmation number (#****). The email has a link to the Shop app, which I downloaded, that only showed the order had been created, but no tracking information available. After waiting a week without receiving a tracking number, I called them and it went unanswered on to a generic voicemail. I emailed the company on January 2, ****, asking for the tracking number and if it had not been shipped yet to simply refund my money. The email went unanswered, as well. I called January 3, **** and was prompted by their automated voicemail requesting a detailed message be left. I simply stated my name, Order #****, contact phone number and that if the hose hasn't been shipped, I want a refund. Within 5 minutes of leaving the message, the Shop app popped up with a tracking number for the shipment. I checked and the shipping label has been created, but the product still has not been shipped. I simply want a refund; I had to purchase this part elsewhere since it took so long.

    Business Response

    Date: 01/04/2024

    ****-I sincerely apologize for the delay. The holidays hurt us in many aspects this year. Our support people and warehouse people are different people and the timing of the label at the same time as the cancelation was definitely a coincidence. When that label is made, the part is dropped at the shipper (****,UPS,FedEx, etc) immediately after. We deliver piles of packages daily, so they don't scan them right away as we drop. They have also had scanning delays over the holidays. We're hoping that gets back to normal now. Nevertheless, the parts/package is on its way and we can't pick it up from **** at this point, so please reject the package when it arrives and we'll get you a full refund, no problem. Or if you'd prefer, we could get you a return label. Either way is fine. I sincerely apologize for the inconvenience. Thanks

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a 3808023c1 curtain track (order # ****) for ****** from Buyparts.online on 12/5 and according to there website it was in stock. They have gave me tracking info through Shop which shows the order placed but nothing else has happen. I have tried calling, emailing and the chat function on their website but haven't had any luck what so even with any of them. Just want to cancel the order cause not sure if this place is even real. I mean I have tried for a week to get ahold of someone and have not talked to one person.

    Business Response

    Date: 12/12/2023

    This order has been cancelled and refunded. Sincerely apologize for the inconvenience. The part is obviously on a national backorder and our main warehouses didn't have it, so it was coming from a secondary supplier we have in our feed, however that supplier "accepted" the order, but didn't fulfill it in a timely manner. Thanks

    Customer Answer

    Date: 12/12/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:02/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1st, 2023 I placed an order with Buy Parts Online, LLC. for a truck part that they listed as in stock for $109.06. On February 7th my card was charged. I have not received a shipping notification from them and have tried contacting them via ********* E-mail, and Phone several times and have not received any response from them. Because I had not received the part I had to go a different route to make my repair and I no longer need the part I ordered from them. I need my order cancelled and my card refunded.

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