Reviews
This profile includes reviews for Acme Tools's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 62 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAlex S
Date: 08/01/2022
1 starAlex S
Date: 08/01/2022
Ordered a chainsaw that was suppose to include a battery and never got the battery, they want me to return it and rebuy the tool that wouldn't be a big deal but now they raised the price!
Acme Tools
Date: 08/05/2022
Would it be possible to get more information on this order. We are unable to find an order under this name or email address in our system. We will work with the customer to get them any free goods they are missing with proof of an order. Acme Tools customer support.Alex S
Date: 08/09/2022
ORDER # **SSN**-******* from your amazon store, I choose the option for 16" saw with 4ah battery and choose through amazon to get faster delivery as it was the same price as your website, I got the chain saw but did not get the battery. Your terrible customer service said sorry we can't help you just need to return it and buy it again now that the price has gone up.Alex S
Date: 10/14/2022
It was ordered through Amazon supplied by acme, please reach out to me for more information through my email or phone.Alex S
Date: 03/07/2023
Thanks for not reaching out or attempting to resolve this, I will continue to warn people from buying from you considering you see no problem in ripping old people off that have a fixed income and then ignoring any possible fixes just to make a dollar from them.Review fromRalph M
Date: 07/20/2022
1 starRalph M
Date: 07/20/2022
I ordered a $2600+ generator on June 27, 2022, CC charged on June 28. Generator arrived on June 30. Good so far. Westinghouse Generator was missing bolts, not complete, contacted Westinghouse they said work through Acme. Contact Acme on July 1 and on that date sent requested pictures and info. July 6 after calling acme they agreed to a return and would send return shipping bill of Lading. Several calls later received bill of Lading on July 13. Trucking company picked up July 15. I sent Acme email with copy of bill of lading with tracking # provided by Acme's shipper. Asked about refund and to be contacted. Did not hear from Acme. Called Acme on July 20, asked about refund said that until Westinghouse evaluated generator return and condition they will not refund to my CC. 2 weeks to get shipping return, lack of communication. Feel that I have been slow played by Acme. They still have my money but they have the tracking # showing the generator is to be delivered to Westinghouse today. Amazon and other mail order companies process the return once the item shows the item is enroute to them via the tracking number. Poor customer service. I try to do business with smaller folks other than Amazon but this poor performance by Acme has made me order another generator, not from Acme but from Amazon.Acme Tools
Date: 08/01/2022
We sincerely apologize for the issues encountered. This item was shipped direct from the manufacturer and there were some delays receiving the information for the return. This return required us to the work with the manufacturer. The item has since been returned and a refund has been issued. This is not a typical situation and we sincerely apologize for any inconvenience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.