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Business Profile

Loans

Maxlend

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxlend has 2 locations, listed below.

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    • Maxlend

      PO Box 760 Parshall, ND 58770-0703

    • Maxlend

      217 3rd Ave NE Parshall, ND 58770

    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had borrowed $500.00 from Maxlend. They are a rip-off. they charge consumers so much interest, it's ridiculous. I took out a loan in January of 2025 to pay off some bills. The company would not invest anything in the principal, only in the interest. Now it's been 6 months and I only have ***** put towards the principal. This is insane. You guys should have regulations on payday loans.

      Business Response

      Date: 06/24/2025


      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on June 16, 2025, on behalf of Ms. ************** MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. ******* directly in reference to her complaint.

      In our communication with Ms. ******** she was informed of the following:

      Upon acceptance of the loan, a comprehensive loan agreement was emailed to her.These documents outline her payment schedule, including the amounts due on each date, the finance charge based on the scheduled payments, repayment options that help reduce the overall cost of the loan, and the APR. Her electronic signature on the loan documents signified her acknowledgment and agreement of the payment terms and her acceptance of repaying the loan as indicated. ********** has paid her loan off in full and owes nothing further on the loan.

      We are hopeful that this communication will lead to a mutually agreeable resolution with Ms. ********

      Please feel free to contact us should you have any further questions.
      Sincerely,
      Maxlend
      The Customer Advocate Team
      ************
      *************************************************************
      ****************************

    • Initial Complaint

      Date:06/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agreed to a 2month loan for 400 paying back $480 after interest over 2 months, $50 to the principle every week for 8 weeks. CONTRACT COMPLETELY TORN APART BY MAXLEND, REPLACED BY NEW CONTRACT WITHOUT MY PERMISSION! how is that allowed? New contract *** never signed is 10 months of paying off $400 loan at 300% interest, over $2000 now. Weekly payments of $58 but only $8 goes to the principle and $50 in interest. THIS WAS NEVER AGREED UPON AND I NEVER SIGNED AND WOULD NEVER SIGN ANYTHING LIKE THIS

      Business Response

      Date: 06/25/2025

      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on June 11, 2025, on behalf of Mr. ***** ******.


      Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service.We regret that Mr. ****** experienced any dissatisfaction. In response, we have contacted him directly to address his concerns and, as part of our commitment to customer satisfaction, we have also offered him a reduced settlement on his loan balance. We sincerely hope our efforts will restore Mr. ****** confidence in our services and reaffirm his trust in our partnership.


      Please feel free to contact us should you have any further questions.


      Sincerely,
      MaxLend
      The Customer Advocate Team
      ************
      *************************************************************
      ****************************  

    • Initial Complaint

      Date:06/05/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from a collection agency about a loan I knew nothing about. I've never even heard of this company before they said the loan was taking out and April of 2024 and they are trying to get payment. Why would a company first of all wait over a year to contact someone about a loan they supposedly took from them or took out I should say I know nothing about this company it is not me that they are talking about are referring to but they have all of my information I have made a police report and I guess I will contact my lawyer if this is not resolved. Once again never heard of the company never had any contact with this company. This is all fraud

      Business Response

      Date: 06/13/2025


      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on June 05, 2025, on behalf of Ms. **************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

      After conducting an investigation into Ms. ************* account, we found inconsistencies in the submitted application. Consequently,the balance was waived, and no new loan can be originated in their name. We also contacted the alternative credit reporting bureaus we use for credit decisions to request the removal of all inquiries associated with this application from their records.

      We also reached out to Ms. ************ to relay the results of this investigation. 

      Please feel free to contact us should you have any further questions.

      Sincerely,

      MaxLend

      The Customer Advocate Team
      ************
      *************************************************************
      ****************************

      Customer Answer

      Date: 06/13/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MAXLEND does not answer their phone number. I have called multiple times to revoke my payment authorization as listed in my loan documents and no costumer representative answers the phone. I also called to revoke ELECTRONIC DEBIT AUTHORIZATION CREDIT CARD AUTHORIZATION REMOTELY CREATED CHECK AUTHORIZATION PAYMENT AUTHORIZATION UPON DEFAULT They make you revoke each one separately. I have already paid $1736 for the $1500 I borrowed and very little has been applied to the principal, I cant even get someone on the phone to discuss a settlement. They want another $1462.53 to pay off the loan.

      Business Response

      Date: 06/04/2025

      Re:Response to Your Case #: Complaint ID - ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on May 28, 2025, on behalf of Ms. ************************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. ******* directly in reference to her complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********

      Please feel free to contact us should you have any further questions.
      Sincerely,
      Maxlend
      The Customer Advocate Team
      ************
      *************************************************************
      ****************************


    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Application Date 9/16/2024 Effective Date 9/17/2024 Loan No.:322216240 In September I applied for a loan with MaxLend in the amount of $400.00. A representative at that company explained that I was to pay $125.00 every two weeks for two months so that my loan would be complete. However I was then notified that Final Maturity Date was going to be 5/30/2025. My annual percentage rate was ******%. This is not what I was advised during my call with the representative when I got the loan. I paid it off in its entirety, it was on auto pay and there was no way for me to remove this without adding another bank account but I felt that Id been taken advantage of. I dont know that theres anything that can be done about this but Id like to report this business and make it known that its likely not the best lender for consumers out there.

      Business Response

      Date: 05/28/2025


      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on May 18, 2025, on behalf of Ms. *************** MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. ***** directly in reference to her complaint. In our communication with Ms. ****** she was informed of the following:

      Upon acceptance of the loan, a comprehensive loan agreement was emailed to her.These documents outline her payment schedule, the amounts due on each date, the finance charge based on the scheduled payments, and the APR. Her electronic signature on the loan documents signified her acknowledgment and agreement of the payment terms and her acceptance of repaying the loan as indicated.

      We are hopeful that this will lead to a mutually agreeable resolution with *********

      Please feel free to contact us should you have any further questions.
      Sincerely,
      Maxlend
      The Customer Advocate Team
      ************
      *************************************************************
      ****************************

    • Initial Complaint

      Date:04/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan from MaxLend for $1,000 in July of 2024. I was under the impression that I would be paying roughly $120 a month. I did not realize that I was being charge $412 a month. I realize that error is on my part. However, when I paid off the loan I realized that I had been charged almost 1.5 times the cost of the actual loan. This does not seem ethical for a legitimate business to be charging this amount on a first time loan in which I set up automatic payments and paid every month on time. I did contact customer service on 4-29-2024 to ask for a justification of the cost. All the customer service representative and manager said was essentially that I had signed the contract and there was nothing they could do because the loan was paid off, however both people agreed that it was a ridiculous amount to be charge. They are preying on the weak and vulnerable with no concern. I asked ChatGPT, "Can you tell me how much I would owe if I took out a loan for $1000 with a daily interest rate of 47.2%?" I will leave you with the response and ask that you look into the corrupt manner in which this business is running and shut them down or force them to stop this unethical, unjustifiable, cruel practice.ChatGPT:A daily interest rate of 47.2% is extremely high and likely unrealistic in most legitimate financial contextsits far higher than typical payday loans or even illegal loan shark rates. But Ill calculate it for you so you can see how dangerous such a rate would be.Lets assume simple interest first (no compounding), then do compound interest for comparison.?? Simple Interest Formula:Interest =??????Interest=Prt Where:??=$1000 P=$1000 ??=47.2 %=***** r=47.2%=***** (daily rate)??=numberofdays t=numberofdays Lets calculate for just 1 day:Interest =1000 ***** 1 =$472 Interest=1000*****1=$472 Total owed after 1 day:1000 +472 =$1472 1000+472= $1472 ?

      Business Response

      Date: 05/05/2025

      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 29, 2025, on behalf of Ms. ************* MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. ****** directly in reference to her complaint.

      In our communication with Ms. ******* she was informed of the following:

      Upon acceptance of the loan, a comprehensive loan agreement was emailed to her. These documents outline her payment schedule, the amounts due on each date, the finance charge based on the scheduled payments, and the APR. Her electronic signature on the loan documents signified her acknowledgment and agreement of the payment terms and her acceptance of repaying the loan as indicated. In the attached, we provided a copy of her original loan agreement.


      Additionally,as the loan agreement outlines, she was never obligated to keep the loan for the entire term, as alternative payment options were available to help reduce the overall cost of the loan, which would also save on interest and shorten the life of the loan.


      A review of the account was completed to determine if a refund was due. After a thorough review, it was concluded that no payments were processed for incorrect amounts on the loan issued, no unauthorized payments were made, and no overages were paid above what she was advised and agreed to pay. All payment arrangements were correctly made based on the loan agreements she signed.

      We are hopeful that this will lead to a mutually agreeable resolution with Ms. *******

      Please feel free to contact us should you have any further questions.
      Sincerely,
      Maxlend
      The Customer Advocate Team
      ************
      *************************************************************
      ****************************

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a call from a collection agency today about a loan. I know nothing about this Loan, nor have I ever been in contact with this company before. nothing has ever showed on my credit report as taking a loan, but the collection company said they will be dinging my credit report. I don't know when loan was even Taken out. Kinda hard when you have never received any kind of notifications from this company. my identify was stolen in 2020 to 2021 before I knew about It do Have a police report. Have never received 1 call or 1 notification that anything was even in default. So how could this be. fraudulent is all I can say.

      Business Response

      Date: 04/25/2025

      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 17, 2025, on behalf of Mr. **************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

      After conducting an investigation into Mr. *********** account, fraud was confirmed in the submitted application. Consequently, the balance was waived, and no new loan can be originated in their name. We also contacted the alternative credit reporting bureaus we use for credit decisions to request the removal of all inquiries associated with this application from their records. 

      We also reached out to Mr. ********** to relay the results of this investigation. 

      Please feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend


      The Customer Advocate Team


      ************


      *************************************************************
      ****************************

      Customer Answer

      Date: 04/25/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Maxlend was very fast in making this decision and even know I didnt take a loan with them they were great to work with. 

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first of January, I was having financial problems due to a health issue and owed a medical bill that had to be pay. At the time, I did not have access to the $1000 I needed so during a ****** search I came across the Maxlend site. I applied without alot of knowledge (mistake on my part) and now Im in worse financial shape than before. I got accepted for $1000 and now I am paying $250.47 biweekly and these payments are scheduled until September. Ive already paid $1677.51 in payments and Friday will be another $250 added to that. I cant believe it is even legal to charge people 4 times the amount they borrowedMaxlend needs to be shut down. I am struggling now and cant even pay for my medicines. Ive tried to contact Maxlend but cant get anyone.

      Business Response

      Date: 04/24/2025


      Re:Response to Your Case #: Complaint ID - ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 16, 2025, on behalf of Ms. ***** ********


      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. ******* directly in reference to her complaint. We are hopeful that this will lead to a mutually agreeable resolution with Ms. ********

      Please feel free to contact us should you have any further questions.


      Sincerely,


      Maxlend


      The Customer Advocate Team


      ************


      *************************************************************
      ****************************


    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Interest rate and payments are way too high and I it was not properly explained to me

      Business Response

      Date: 04/22/2025

      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 15, 2025, on behalf of Ms. ******* ***.


      Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service.We regret that Ms. *** experienced any dissatisfaction. In response, we have contacted her directly and extended an offer for a settlement arrangement. We are hopeful that this will lead to a mutually agreeable resolution.


       Please feel free to contact us should you have any further questions.


      Sincerely,

      MaxLend

      The Customer Advocate Team

      ************

      *************************************************************

      ****************************  


    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took ouut a loan from maxlend a konth or two ago. Im getting charged every two weeks, and 99% of the payment goes to interest. This was not agreed upon.The interest rate comes out to over 500%. Every time they charge $71 the total balance comes down y $2, the rest voes into intefest.These were NOT the terms I agreed upon. They lied about the terms and now im stuck. Tried contacting them, they recused to help. I tried stolpping one payment and theh changed their name seberal times and still charged me! I cannot afford this. Everytime I make a payment, the majority judt goes to interest I mever wouldve signed up for a loan if I knew they would switch up the term. I never agreed to such high rates and maxlend purposely mislead me and locked me into an unfair agreement. Next step is to contact a team of lawyers, im not letting them gett away with lying like this.

      Business Response

      Date: 04/22/2025


      Re:Response to Your Case #: Complaint ID - ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 14, 2025, on behalf of Mr. *************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Mr. ***** directly in reference to his complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Mr. ******

      Please feel free to contact us should you have any further questions.

      Sincerely,


      Maxlend

      The Customer Advocate Team

      ************


      *************************************************************
      ****************************


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