Business Profile

Loans

Maxlend

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Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

111 total complaints in the last 3 years.
79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a loan through Maxlend in a moment of desperate financial struggle. I have been paying them $195 twice per month since Oct, which has made my financial situation worse. Its caused me significant stress and worry constantly. I have paid $1755 on a $725 loan. Paying twice as much as the original loan is more than sufficient. I feel like Maxlend is a predatory lender who preys on people who are already struggling and make the ************* worse.
Business Response
Date: 03/08/2024
March 8, 2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ******************* Complaint ID #********

Dear **************,

I am writing on behalf of MaxLend in response to your March 6, 2024, letter notifying us of Ms. ***** Hastiings complaint, Complaint ID: ********

MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.

Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com

MaxLend,is a sovereign enterprise, an economic development arm and instrumentality of,and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereigngovernment and the proceeds of our business fund governmental services for Tribe citizens. This alsomeans that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe.If you do business with MaxLend, your potential forums for dispute resolution will be limited to thoseavailable under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts,these forums include an informal but affordable and efficient Tribal dispute resolution, or individualarbitration before a neutral arbitrator.Otherwise, MaxLend is not subject to suit or service of process.Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to theseprotections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with anyclaims relative to use of this email.
Initial Complaint
Date:02/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a loan from Maxlend originally understanding that I would be paying down the principal based on terms that would not have me paying an outrageous amount of interest. It was based on the payment information that I understood though it was a high interest loan, the principal had more applied to it than most other loans of this nature due to the explanation and understanding of the terms provided. At this time, hardly any of my payment is being applied to the loan and it is quite apparent that this lender is using deceptive and illegal practice to collect an extreme amount just in interest, which violates my right under Federal laws both of which cap the limitations of interest on loans. In this case, the company claiming tribal immunity is not applicable and does not support their right to charge this inordinate amount. Tribal immunity is only applicable to actual businesses which originate/ operate on tribal lands, and is wholly owned and operated by tribal representatives. Using this interpretation of tribal law is inapplicable to outbid state consumers and does not allow for them to ignore the applications of consumer protections offered for consumers and as limitations for lenders
Business Response
Date: 02/15/2024
February 15, ****

**************
Senior Dispute Resolution Specialist
Better Business Bureau

RE: ******************************* Complaint ID # *******
Dear Ms. ******************* am writing on behalf of MaxLend in response to your February 12, ****, letter notifying us of *********************************** complaint, Complaint ID: *******
MaxLend values its customers and is disappointed that ******************** was dissatisfied with their loan. We have contacted ******************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.
Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My cousin is mentally disabled and she was allowed to take out a loan from Maxlend. I am trying to ascertain the loan amount, but she now owes over $1000 to this company.Maxlend has preyed on a disabled woman and I am asking that the money she owes be brought downto the principal.
Business Response
Date: 02/06/2024
February 6, ****

****************
Senior Dispute Resolution Specialist
Better Business Bureau

RE: ***************************** - Complaint ID ********

Dear ******,

I am writing on behalf of MaxLend in response to your February 2, ****, letter notifying us of ************************************* complaint, Complaint ID: ********.

After conducting a comprehensive investigation, we regret to inform you that we are unable to resolve ******************** concern. This is due to the fact that the request originated from a third party who has not obtained any products or services from MaxLend.

Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
Date:01/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The interest rate of maxlend loans is predatory and against **** law and misleading. It is ******% for my loan. I will have to pay an additional $10,000 in interest on a loan for less than **** which is predatory. I have already paid them more then **** which is more than fair
Business Response
Date: 01/23/2024
January 23, 2024

**************
Senior Dispute Resolution Specialist
Better Business Bureau
RE: ********************* - Complaint ID ********
Dear Ms. *************** am writing on behalf of MaxLend in response to your January 3, 2023, letter notifying us of ************************* complaint, Complaint ID: ******** MaxLend values its customers and is disappointed that **************** was dissatisfied with their loan. We have contacted **************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.
Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com

Customer Answer
Date: 01/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Borrowed $500 in Sept ,they took out $275.52 on Oct.27 2023,nov.29 and Dec.29. I called them and they said they would take out $275.52 for the next 9 months !
Business Response
Date: 01/08/2024

January 8, 2024

*******************************
Alternative Dispute Resolution Specialist
Better Business Bureau

RE: *********************** - Complaint ID ********

Dear **********************,

I am writing on behalf of MaxLend in response to your January 3, 2023, letter notifying us of *************************** complaint, Complaint ID: ********.

MaxLend values its customers and is disappointed that ************ was dissatisfied with their loan. We have contacted ************ directly in reference to his complaint, and we hope to come to an agreeable resolution with him soon.

Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com
Customer Answer
Date: 01/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Maxlend is a company, that offers emergency loans to people but does not adequately cover what the charges are nor do they go over the payment when you are closing the loan or the exact interest rates. They do not tell you that by the end of your loan you actually end up paying 3X the amount you borrowed nor that they charge you a 4% daily interest!! They keep people in debt and they deserve to be shut down as a legitimate business. AND on top of that they call you everyday to tell you that you are eligible to receive MORE money!! I am lucky I was able to pay off the loan I received from them before being charged 3X PLUS the $900 I borrowed ( I was paying 220 dollars every TWO weeks for months and still paid 975 for the pay off amount) For practicing such shady tactics and not adequately disclosing or go over the actual ramifications of this loan and taking advantage me for what I thought would be a good credit building opportunity. I would like a refund of what I paid them Especially considering the complete disregard for humanity in general and the irresponsible nature and practices of this company. I believe this company should not be allowed to practice such disgusting tactics and should receive some sort of strike or be shut down for what it is doing to society and to its customers who will no doubt be in debt and stay in debt for a VERY long time!
Business Response
Date: 08/02/2023
August 1, 2023

*******************************
Alternative Dispute Resolution Specialist
Better Business Bureau
RE: ********************* (Complaint ID *********

Dear **********************,

I am writing on behalf of MaxLend in response to your notifying us of ****************** complaint with
the Better Business Bureau.

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is
an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara
Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by
** as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan
agreement signed, clearly designate MHA law as governing its transactions and provides all
disclosures required by MHA and U.S. federal law.

MaxLend values its customers and is disappointed that ***************** was dissatisfied with our
services. Therefore, we have contacted her directly in reference to her complaint.
Please contact us by phone at ************ from 7 AM-7 PM **, Monday through Friday, or by
email at ********************************** should you have any questions regarding this letter.
Sincerely,

MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com
Initial Complaint
Date:06/16/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a loan from Maxlend originally understanding that I would be paying down the principal based on terms that would not have me paying an outrageous amount of interest. It was based on the payment information that h understood though it was a high interest loan, the principal had more applied to it than most other loans of this nature due to the explanation and understanding of the terms provided. At this time, hardly any of my payment is being applied t** he loan and it is quite apparent that this lender is using deceptive and illegal practice to collect an extreme amount just in interest, which violates my right la under ****** and Federal laws both of which cap the limitations of interest on loans. In this case, the company claiming tribal immunityis not applicable and does not support their right to charge this inordinate amount. Upon further research, I found that as a previous consumer warned, this company is owned by ****************** "a St. Croix-based financial services and consulting company facing a class action racketeering suit that claims it is using a ************-based Indian tribe as a legal shield for a nationwide usury operation." Tribal immunity is only applicable to actual businesses which originate/ operate on tribal lands, and is wholly owned and operated by tribal representatives. Using this interpretation of tribal law is inapplicable to outbid state consumers and does not allow for them to ignore the applications of consumer protections offered for consumers and as limitations for lenders.Below is my supposed pay schedule and applied payments according to this usury:3/24/2023$1,200.00$494.40$1,182.60 4/25/2023$1,182.60$494.40$1,158.28 5/25/2023$1,158.28$494.40$1,124.30 6/23/2023$1,124.30$494.40$1,076.81 7/25/2023$1,076.81$494.40$1,010.44 8/25/2023$1,010.44$494.40$917.69 9/25/2023$917.69$494.40$788.07 10/25/2023$788.07$494.40$606.93 11/24/2023$606.93$494.40$353.77 12/22/2023$353.77$494.41
Business Response
Date: 06/20/2023
June 20, 2023

*******************************
Alternative Dispute Resolution Specialist
Better Business Bureau

RE: ************************* (Complaint ID *********

Dear *********************:

I am writing on behalf of MaxLend in response to your notifying us of Mr.********* ********* with the Better Business Bureau.

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by ** as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.

MaxLend values its customers and is disappointed that ******************** was dissatisfied with our services. Therefore, we have contacted him directly in reference to his *********.

Please contact us by phone at ************ from 7 AM-7 PM **, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com

Customer Answer
Date: 06/20/2023
I am rejecting this response because:
I was not contacted as the response suggests.

Business Response
Date: 06/20/2023
June 20, 2023

*******************************
Alternative Dispute Resolution Specialist
Better Business Bureau

RE: ************************* (Complaint ID *********

Dear *********************:

I am writing on behalf of MaxLend in response to Mr. ********* rejection of our recent response.

On June 20, 2023,we reached out to ******************** via the email we have on file for him; to let him know that we waived his outstanding balance. We recommend that ******************* check his junk or spam messages for a response from MaxLend. If he is unable to find the email, please have him call us at ************ from 7 AM-7 PM CT, Monday through Friday, to discuss the resolution.

Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com

MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe).This means that MaxLends loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to these protections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this email.

Customer Answer
Date: 06/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has made contact with me and addressed my issue in an acceptable manner with professionalism and regard.
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Maxlend is the company. I borrowed $300.These are the dates and amounts which was what I was instructed to do by girl on the phone initially.5/8/22 paid $86.05 6/15/22 paid $178.78 7/18/22 paid $178.80 Then she said Jan 2023 I make a payment of $178.78. But Aug 2022 they continues to take out $178 78 autopay. I called right away to see why. I had to stop payment by my bank. This is misrepresentation and I never agreed to that. I told that to Maxlend when I called, . Lately they are threatening a lawsuit to me. They should be reprimanded for misleading elders.
Business Response
Date: 01/12/2023
January 12, 2023

**************************;
Dispute Resolution Specialist
Better Business Bureau

RE: *********************** (Complaint ID *********

Dear ********************:

I am writing on behalf of MaxLend in response to your notifying us of **************** complaint with the Better Business Bureau.

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign ******** Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and **** federal law.

MaxLend values its customers and is disappointed that **************** was dissatisfied with our services. Therefore, we have contacted her directly in reference to her complaint.

Please contact us by phone at ************ from 7 AM-7 PM CT, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com

MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to these protections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this email.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is operating as a loan company with an APR of 610%. Twice now they have fooled me into thinking my payment was 150 and 190 dollars and then the payments the next month are 458 dollars a month. You have to look through three different emails to get to the contracts and find the payment schedule. They do not tell you the payment goes up the next month. There was just a settlement with a company just like this and the people won because they prey on desperate individuals who don't read the fine print first.
Business Response
Date: 01/12/2023

January 12, 2023

*****************************
Dispute Resolution Specialist
Better Business Bureau

RE: *************************** (Complaint ID *********

Dear ********************:

I am writing on behalf of MaxLend in response to your notifying us of ************** complaint with the Better Business Bureau.

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign ******** Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and **** federal law.

MaxLend values its customers and is disappointed that ************ was dissatisfied with our services. Therefore, we have contacted her directly in reference to her complaint.

Please contact us by phone at ************ from 7 AM-7 PM CT, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com

MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to these protections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this email.

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Maxlend is NOT a BBB Accredited Business.