Reviews
This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 82 Customer Reviews
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Review fromLJ Z
Date: 06/19/2024
1 starLJ Z
Date: 06/19/2024
Overpriced and may not complete service. I feel like a spent so much money for a full body when half the time, they could not complete the service, saying I only had an hour allotment.
Milan Laser Hair Removal
Date: 06/25/2024
We are concerned with your experience and would like to discuss it with you in greater detail. Unfortunately, we are not sure how to reach you. Please let us know the best way to contact you,Review fromKatelyn p
Date: 06/18/2024
1 starKatelyn p
Date: 06/18/2024
I was subjected to monthly subscription when I wanted to learn more about laser hair. I was told the first trial was free and agreed under that term. However I am not pleased with the final result and was told to make another consultation when I was under the impression I could cancel my appointment and do not accept to paying $300 when I was told first session was free. I find this overpriced for what service was done.Milan Laser Hair Removal
Date: 06/25/2024
Katelyn, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromJordynPH
Date: 05/21/2024
4 starsJordynPH
Date: 05/21/2024
I like this company but I absolutely loathe the fact that they conduct finances and do business through allegro / synchrony bank. beware.Milan Laser Hair Removal
Date: 06/25/2024
Jordyn, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromBreania D
Date: 05/20/2024
1 starBreania D
Date: 05/20/2024
Everything was going well until my latest appointment on 5/18 at the Augusta location. I dealt with a different Nurse that did not take the proper precaution to avoid the damages to my skin. I've been left with a painful burn on both side of my face including my chin. The nurse did not dedicate time to ensure my skin was clear and free of any product as the previous nurse would. I'm very disappointed as I am paying on a loan for services with this company. This could've been totally avoided if the Nurse practiced safety and even asked if my comfort level was comfortable. My trust has been revoked with this practice.Milan Laser Hair Removal
Date: 06/25/2024
Breania, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromAllison H
Date: 04/29/2024
5 starsAllison H
Date: 04/29/2024
ALL of these reviews are made from uneducated people who A: don't follow directions, B: don't understand how a payment plan works, C: have nothing better to do than complain about a decision they made. People take ZERO accountability. It's mind blowing. I am honestly SHOCKED about these bad reviews. Milan is AWESOME. People only put bad reviews on here because they are angry that THEY made a purchase and don't want to pay for it. These reviews are laughable. No one comes to BBB to leave good reviews. So what, 51 people out of 800,000 left a bad review? Check yelp.. check google.. non of those are bad. Look at the FACTS!
Free treatments: Milan offers a one time free treatment sometimes. This is for people to try out an area or maybe they are scared of how it feels. It takes way more than 1 treatment to become hair free.
You do NOT pay per session: I can't emphasize this enough... you purchase PER body area. If you don't have enough money to pay in full for it then you can do their payment plan. You have to pay for the full payment plan regardless of how many sessions you have!!! Example: You don't go out and buy a couch and finance that couch but expect after a year to stop paying for it even though you use the couch whenever you want!!!! Right?! So make your payments and there won't be issues!!
Consultations: Its FREE. No one forces you to purchase. So don't be dumb. If you can't afford it then DON'T purchase. Don't blame Milan. Why is this such a hard concept for people?
Side Effects: Don't be tan from the sun and don't have product on. It's on the website, etc. You won't be burned if you follow these two rules. So yes, all of the reviews people post are from idiots who don't FOLLOW SIMPLE DIRECTIONS. Scaring is impossible.
Hair growth is HORMONAL: so yes, duh...you need multiple treatments..sometimes 10+ treatments. And guess what? Hair grows back because if you're alive, your hair is alive! That's why Milan does unlimited treatments at all locations.Milan Laser Hair Removal
Date: 05/01/2024
We are glad you see the benefits in Milan Laser Hair Removal. We understand that beginning your hair free journey can lead to many questions. That is why your consultation is on us! We’ll discuss the area(s) you want to have treated, answer your questions, and help you gain a better understanding of the procedure. Our team of laser hair removal experts will also assess your skin tone and hair type to establish which laser would be used.
Preparation for Laser Hair Removal is important. Your skin needs to be in its natural skin tone (no sun exposure or self-tanner) and we ask that you come in for your treatment with clean skin (no lotions or makeup).
New hair growth is possible due to hormones, age, and genetics, but with us, your results are guaranteed for life!Review fromSara H.
Date: 04/25/2024
1 starSara H.
Date: 04/25/2024
I went in for my 9th treatment on my underarms and my 8th treatment for my face. I left there in pain and the next day I realized I had been burned. I went back to Milan on and they confirmed I had been burned. The technician didn’t follow procedure by cleaning the area and didn’t offer aloe. I went to my doctor and he said that I received treatment that was poor in not only technique, but also settings. I’m not going back to Milan!Milan Laser Hair Removal
Date: 04/30/2024
Sara, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromMrs Jaded
Date: 03/13/2024
1 starMrs Jaded
Date: 03/13/2024
3rd time rescheduling me for a “consultation”. When I rescheduled the 1st time, I asked the lady specifically, will I be able to decide what area when I arrive because at the moment, I don’t know and she said yes discuss it at the consultation. I said I might decide maybe underarms and bikini line but not sure. She said okay noted, also confirmed that the consultation will be at 2pm - 3pm & my free treatment will be at 3pm - 4pm. I say ok. The lady told me this hour would be long enough for the treatment & consultation. They confirm with me the day before via text, I reply yes. They confirm again via text 7am, I reply yes but she only confirms the 2pm appointment & says the free treatment is based upon contingency. So I say is the 3pm appointment not valid, what is the contingency of purchase/availability because the special on the website clearly says “Receive free treatment after receiving consultation”? If I’m only coming in for a consultation without treatment, it wouldn’t make sense for me to drive 25 mins & I rearranged all my appointments around this schedule. She calls & says to me she is confused? I say you are only confirming one appointment when I had 2 hr slots & the previous guaranteed that the free treatment was scheduled at 3pm. She said are you only coming for the free treatment? I said yes I want to know how it feels prior to agreeing to go thru with continuous treatment, I said I decided to go with lower legs, she says we can’t do legs or bikini line within the slot, have to do underarms but just come. I didn’t want underarms because I already booked an wax appointment. I say ok whatever, at this point I’m tired of arguing. Im speaking with her 25 mins prior to my appointment which is the same travel time. So I shaved my legs & bikini line instead of underarms which I already was letting grow out for my wax, so I had to go back & shave my underarms. I arrive 4-5 mins after scheduled time @2pm at 2:04pm-2:05pm. She tells me you have to reschedule.Mrs Jaded
Date: 03/14/2024
Mind you I only received a confirmation email, the first appointment, none received for the other 2 times. Rescheduled another week or 2 out because you’re late & we have to fill out paperwork??? 120 secs late because you called me & made changes last minute? I have a 1hr slot for a consultation, is that not what the consultation entails? Then she says there’s a person behind you? I say am I not the person behind me scheduled for 3pm-4pm for free treatment? She says No, that’s a different system? How do you have 2 separate appointment systems or did you double book 2 people? I say whatever. She tells me the appointment for next week & says it’s a hr consultation with a 15 min free treatment. I say how is it a 15 min treatment that you claim I didn’t have enough time for today? I say ok whatever. I remember after looking up the special online, the previous lady telling me all treatments range from 30 mins to a hr. I go back in because I decided I’m not going to inconvenience myself by having to go back & reschedule all of my appointments. I let them know I have a wax appointment for underarms, I don’t want to do underarms. She says ok I’ll talk to “Jazmin” previous person/manager I spoke to on the phone. She tells her to me she’s busy & she comes back & says I’m unavailable, she will call you. Then they call me the next day & say we only have a slot available for April 1st, I said the special ends March 31. She says well you have to talk to her… like huh I don’t work there? So I’m guessing this a ploy for them to gain new customers & bait them into paying for the service instead. Most unprofessional behavior I ever seen, wasted time, gas tank & energy. I went through with another laser service.Milan Laser Hair Removal
Date: 03/14/2024
Westiny, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromTerriana B
Date: 03/06/2024
1 starTerriana B
Date: 03/06/2024
Yesterday I went for a consultation on Brazilian and armpit. Today I received a credit alert stating there has been a new hard inquiry added to my credit report. I immediately called the company as the clinics manager Delise Lederer reassured me 3 times that they only perform soft inquiries, and assured me "It will not impact your credit score" I just gave birth a month ago and this was my gift to myself as a new mom of 3. My husband and I are looking to buy a house. I had ZERO hard inquiries on my account. When I called to speak with the manager and confront the misleading of sales, I was told she went into labor. I asked to speak with the Regional Sales manager and was pushed off to another clinic manager from a different store. They only offered two free treatments on a different body area. TWO YEARS. A hard inquiry last two flipping years and all they can do is offer 2 free treatments. Oh and a Starbucks gift card; like I'm a child. I feel so bad. Already fighting postpartum and wanting to do something for myself now I have a long lasting credit hit. And I have to break the news to my husband. I asked if monetary compensation can be adjusted to my current plan as I've not even started treatments. I'm so sad, so hurt. I feel so betrayed and I can't even confront the manager that told me this lie. Then the other clinic manager said "I apologize, we know how pregnancy brain works" yes we do, but this is your job. You should also know how to be honest and trustworthy and know the proper procedures to perform your job without being deceitful. Shame shame shame on them.Milan Laser Hair Removal
Date: 03/07/2024
Terriana, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromDiana M
Date: 02/15/2024
1 starDiana M
Date: 02/15/2024
About a year ago, I purchased a package for the removal of facial hair in the chin and jaw section. I began having the treatments and noticed appearance of white hairs. I was told these were there, but I had never noticed because I was focusing on regular stands of hairs. Pretty hard to believe on dark complexion there would be a significant contrast. The treatments are spread six weeks apart and I went to them and followed the care instructions. In the month of August 2023, my family suffered a tremendous tragedy my son was killed in a motorcycle accident. I was distraught and continued to make payments until I realized I was in grief, I was not satisfied with the new white facial hairs and making payments without treatments. I called and spoke with the manager, and she appeared to be understanding and explained she would cancel the contract, but then I later found out I still owe a difference. - I have contacted Ally and there has not been a resolution. All I want is for this to be resolved, I have a lot on my hands and its unfair to pay for service not rendered.Milan Laser Hair Removal
Date: 02/15/2024
Diana, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromDana S
Date: 02/07/2024
1 starDana S
Date: 02/07/2024
If you plan on getting permanent scars, Milan is the way to go. I’ve been dealing with the ‘management team’ since November with still no resolution. Save your money, save your body & save yourself from the pain and humiliation I’ve gone through because of their “services”.
Words will never be able to describe how much I regret stepping foot in those doors.Milan Laser Hair Removal
Date: 02/09/2024
Dana, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.
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