Reviews
This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 82 Customer Reviews
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Review fromMm M
Date: 01/28/2024
1 starMm M
Date: 01/28/2024
I had to leave to go live in another state that doesn’t have Milan Laser at. They won’t stop charging me and continue to do so even though I’m not having any treatments. How can they charge me $82 a month when I’m not having any service. I’ve begged and written emails and they refuse. Awful , mean, heartless company
Milan Laser Hair Removal
Date: 01/31/2024
Monique , we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromSayali G
Date: 01/28/2024
1 starSayali G
Date: 01/28/2024
SCAM!
The claim of a 50% discount at Milan for laser hair removal turned out to be misleading. I chose Milan for their RN-performed services, which I found reassuring. During a free consultation, I was told the normal cost for Brazilian and Underarm is $11.8K, but with a 50% discount, it would be $5.9K. Normal cost of full body is $28.7K, bit with a 50% discount, it would be 14.3K. However, this price was more than 50-60% higher than what others I spoke to during my research were paying for the same service currently at Milan, and I raised my concern immediately.
I felt deceived. It appeared that they inflated the original price only to offer a so-called substantial discount, applying inconsistent pricing for different clients. My issue isn't with the service itself, but with the dishonesty about their retail pricing, despite my thorough research. I advise others who have encountered similar issues to contact the Michigan Attorney General's office. Under the Michigan Consumer Protection Act, price-gouging is illegal, and retailers may be breaking the law if they charge excessively compared to prices for similar products.Milan Laser Hair Removal
Date: 01/29/2024
Sayali G*, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromZiaire F
Date: 01/25/2024
1 starZiaire F
Date: 01/25/2024
Do NOT come here for service! They only care about taking your money instead of providing you with a professional opinion. I have came to the Durham and Raleigh NC locations due to minor hair growth on my chin. I was just uncomfortable with feeling the few prickly hairs that I did have, so I had a consultation and explained that with someone from Milan Laser. I had also asked her during the consultation if laser is a permanent hair removal procedure and she reassured me that it is! INSTEAD of them recommending electrolysis, they decided to treat me. I had went to my sessions for a little over a year and I’ve noticed breakouts and dark spots in the areas treated, along with NEW additional hairs growing in from my cheeks and neck. Im not sure why my cheeks and neck was treated when I just needed my chin…but me being me, I let the lady do her job…. NOW I have to get not only my chin hairs removed but now cheeks and neck. Good thing I have found a wonderful office who does electrolysis and I have seen a huge difference after only 8 months…. Long story short, if you do not have severe hair growth, just get electrolysis. It is studied to be the only permanent hair removal and laser just permanently reduce hair growth. I have noticed a few stubborn hairs that has not grown back ever since using electrolysis …. Now I need to dispute this large bill with Milan because they trick you into a contract that covers you for a “lifetime”Milan Laser Hair Removal
Date: 01/31/2024
Ziaire, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromLilian a.
Date: 01/10/2024
1 starLilian a.
Date: 01/10/2024
I went to Cedar hill, Tx location on December 3th 2023 for consultation and i’m really frustrated about the contract with them i’m signed for full body package that was financed 400$ a month to synchronic bank for 3 years i’m ask the clinic manager before if i can come next day for complete the final document she said that today is last day for the offer $250 discount and told me after i signed the documents that i can do the first treatment now for my face, neck and under arm the medical assistant not professional she only read to me the instructions from device in front of her and didn’t know how to read some words then i noticed that they shaved for me with used razor after couples days i talk to the clinic manager to cancel my contact with because i decided to have a baby she told i can’t do that because this is like a surgery and i can make a payments now and return to them after i give birth i told no i’m just want to cancel now and she said okay i will call you later but she didn’t i’m call her again she told okay i have to wait for cancellation process it take like two weeks and my due date is on january 4th i’m calling the bank and they told they didn’t receive any refund from them or cancellation receipt i’m call their office again on January 5th and ask about the manager and told me she is not available and have only until January 9th to make the payment or i there will be late fee i’m calling her supervisor and told me that the contract is cancelled but i have to make payment for first service that it is $623 and told him that on their website there are already free treatment for first time and he told me that is only for one area and when i’m ask the manager on consultation about the cost for full face and neck she said $147 That is not fair now i’m owe $623 i hope there are some one help to resolve my problem with themMilan Laser Hair Removal
Date: 01/10/2024
Lilian, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromSimra S
Date: 01/03/2024
1 starSimra S
Date: 01/03/2024
I went in for a consultation at Milan on Dec 19th2023, the consultation went well. I was interested in Milan’s services. I had raised a few concerns to the sales rep. I had told her that I work in IT and I may move out of the country soon if that would be a problem after signing with Milan. She said that if i had to move out of the country, it will not be a problem, they will go through the Synchrony bank & have a way for me to cancel my treatments. Additionally i mentioned that i get painful cystic acne on my body when I shave & that could happen after I laser & i may have to stop. I took a chance, signed the contract, received one laser treatment on my navel and areola that day (19th) & it was my first experience of laser it was painful. That same day i was experiencing irritation/redness of the skin & I emailed the sales rep about having second thoughts & trying to cancel. She gave me a phone call the next day reassuring me that i am not locked in & I can take some more time to think about it and that she will be out of office until the Dec 28th. On the 28th i emailed her saying i want to cancel my services at Milan due to my uncertainty of relocation, & my sensitive skin conditions. I received no response so i called on Jan 2nd to officially cancel & move forward because i knew payment would be due on Jan 25th so before this gets delayed i should pay for the one session i received & STOP the treatment. The sales rep was unprofessional, & was not listening to my concern & letting me cancel. She avoided the fact that I am saying that i do not want to continue & that i did not like the service i received and it did not suit my skin. I called Milan’s Client Coordinator # & told them i want to speak to a Regional Manager & not go through a sales representative for canceling. Now I am waiting for a call. but i did my part of trying to cancel 4 times, the day of, day after, on the Dec 28th by email, on the phone explicitly on Jan 2. my skin is reacting badly.Milan Laser Hair Removal
Date: 01/08/2024
Simra, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromJacqueline G
Date: 12/29/2023
1 starJacqueline G
Date: 12/29/2023
I started laser hair removal with Milan around November 2022 and was paying 400 every month. My contract was for two years. I got all my sessions done but what they never told me was that they bumped up the laser which was very painful in the last three sessions and I have a high pain tolerance. They didn’t inform me about this until I asked which made me upset. I thought that it was all going to be worth it at the end especially because I was seeing results. It is now December 2023 and after being done with my sessions I noticed hair growing back. Why should I keep paying the rest of the treatment didn’t work? I’m not the type to complain but if I’m paying for something that didn’t work I expect for someone to reach out to resolve this issue.Milan Laser Hair Removal
Date: 01/08/2024
Jacqueline, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromAbby M.
Date: 12/26/2023
1 starAbby M.
Date: 12/26/2023
(Shelbyville Rd., Louisville KY) I arrived 5min late for my 4pm consultation appointment, and the staff told me I would have to reschedule. Even though Milan requires the consultation be 45-60min, this individual insisted she needed at least 60minutes to complete the consultation. And because I was 5min late, my appointment was cancelled. My husband rushed out of work to meet me there so he could take our 3 young girls home. I parked at 4:03pm, switched vehicles with my husband, walked in at 4:05pm and was told I was too late to have even part of the consultation done.Milan Laser Hair Removal
Date: 12/28/2023
Abby, we're concerned about your experience and we'd like to discuss it with you in greater detail. We will be contacting you shortly.Abby M.
Date: 01/01/2024
One of Milan’s regional directors reached out and was very kind and understanding in the way she addressed the issue.Review fromChimdi O
Date: 12/12/2023
1 starChimdi O
Date: 12/12/2023
Dear Milan Laser,
Last year, I can acknowledge that I did receive treatments from you. I was told a part of my package, I would be making payments through the covered care Westlake portfolio.
Westlake Portfolio has been threatening me and saying I owe them money more than 5,000 dollars.
After talking to the Consumer Financial Protection Bureau, they believe that the people you provided me to make payments to are scammers. I have asked several times for proof of documentation when I asked for a loan, as well as proof of signed documents. As I do not recall asking for that and I was told that I will simply just be making payments. My last session with you guys was in the year 2022, so I am confused as to why they are asking for money now. I was told there would be no interest and I was also never told it was a loan. But here I am a student apparently owing more than 5000 dollars for a service I do not use
I have already begun reporting them to the FTR and would like to be compensated for the payments and transactions made to the covered care/Westlake portfolio.
I also feel like, as a student, especially an international student with no steady form of income, I was not given the full amount of information when I agreed to the laser treatments. I am extremely disappointed and frustrated, especially as this issue has been going on for a year now, and I would just like to be refunded and compensated.Milan Laser Hair Removal
Date: 12/28/2023
Hi Chimidi, we appreciate you reaching out to Milan Laser about your concerns. We see you were connected with Milan Laser on 12/15 to resolve your concerns. If you need any further support, please don't hesitate to reach out.Review fromMariali A
Date: 12/11/2023
2 starsMariali A
Date: 12/11/2023
While I do like the service I've gotten, they were not transparent on the "sales are final" and on the fact that the website advertises that they have payment plans as low as $47 per month, the manager of the location gave me one price of $78 for my face and then they charged me $140ish dollars the first time I started the face and neck plan. I tried to have it changed and the lady stated that they have on me on their "lowest" plan already and said her manager would call me but she never called back. I am also starting to have worse effects post laser hair removal and have tried to contact their medical side who give me the same advice that did not work previously.Milan Laser Hair Removal
Date: 12/12/2023
Mariali , we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromCatherine K
Date: 12/06/2023
1 starCatherine K
Date: 12/06/2023
Contacted them to cancel my plan due to a family emergency, and because it wasn't working as advertised, they said they would be in contact with the manager of my clinic amd that she would call me, however they never called me back. I have still not had word from them and desperately need my contract cancelled.Milan Laser Hair Removal
Date: 12/08/2023
Catherine, I am so happy that we were able to connect to get this resolved for you. Your client experience means the world to us and we want to do what ever we can to help you during this difficult time.
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