Reviews

This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Milan Laser Hair Removal

  18020 Burt Street Suite 300 Elkhorn, NE 68022

  
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  Milan Laser Hair Removal

  5900 SW Huntoon St Topeka, KS 66604-2288

  
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  Milan Laser Hair Removal

  2835 N Maize Rd Ste 167 Wichita, KS 67205-7396

  
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  Milan Laser Hair Removal

  3906 Twin Creek Dr STE 103 Bellevue, NE 68123-4165

  
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  Milan Laser Hair Removal

  4701 Champlain Dr Lincoln, NE 68521-4763

  

Review Details

• Review fromRebekah W

  Date: 12/04/2023

  1 star

  Rebekah W

  Date: 12/04/2023

  I’ve had an incredibly horrible experience with Milan Laser Hair Removal. I initially was interested in getting a Brazilian. I had my consultation in June and was told I was still too tan and had too much of a tan line to get treatment. I understood and was fine with waiting until the fall or winter until my tan line faded. However, I told them that my tan line never goes away even throughout the whole winter. I can stop going out in the sun in July and I will still have a tan line the next May when I go back out in the sun. It fades a lot during the winter, but never fully goes away. They said that was fine and they will be able to in the winter. I was also interested in getting it for my underarms so I signed up for that and started treatment then. However, I went to my first appointment and they told me that my underarms were too tan and I had to wait for that as well. That was confusing to me because they were seriously WHITE white. No tan at all. But I rescheduled for a month later. I got an underarm treatment done, but still couldn’t get the Brazilian done. This happened MULTIPLE TIMES. I went to a different place the next day after I went to Milan and the new place told me they have the same machines and all they have to do is switch the settings when they go from one side of the tan line to the other. I signed up and got a treatment the next day and it has been perfectly fine since then. I went the whole winter and sure enough my tan lines never went away like I said. I tried to cancel my membership at Milan and I still haven’t had any success. At first, I called and they said I had to come in to the store to cancel. So I did that and the “person I had to talk to” was never there. I called corporate and got put on hold for forever and then disconnected. I just want a refund for the services I paid for and didn’t receive. I genuinely don’t know how to do that considering they’re making it impossible for me to do. Whatever you do, don’t go there or use them.
  

  Milan Laser Hair Removal

  Date: 12/06/2023

  Rebekah, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

• Review fromRem K

  Date: 10/26/2023

  1 star

  Rem K

  Date: 10/26/2023

  I signed up for face, armpits, and full legs. I was told that the payments would be conducted overtime, with no interest. I was also told it was 75% off -- the total was 7000 USD for three sessions. I'd been to plastic surgeons before who would charge 250 for the face and roughly 400 for legs. In six months, total its only about 4000/ USD. Not only did they charge me almost double this, which mind you price gouging is illegal, the payment plan wasn't offered to me. I never received a contract and had to call in to find my near 1000 dollars in payments were mostly interest! My sessions are almost done but you can't tell me this is legal. I was told ZERO INTEREST PAYMENTS for LIFE. I was given almost 25% interest... I don't mind paying equally to what other locations would but this is insanity. I may need to contact a lawyer. The staff are always lovely, kind, and clean but these predatory loans are worse than loan sharks. There's no way I can afford to do this with interest and the price not actually being 75% off (My total was 7000 so how is it still 7000 with 75% off?). I got o the Monroevile, PA location.
  

  Milan Laser Hair Removal

  Date: 10/28/2023

  Rem, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.

• Review fromMarina C

  Date: 10/12/2023

  1 star

  Marina C

  Date: 10/12/2023

  Before the consultation, you're asked to sign a form that "all your questions have been answered" - when I asked the front desk if that could wait since I had not talked to anybody yet, I was told that there would be no consultation unless I signed it.
  The consultation goes over information that are online - poor, but acceptable business practice. It is, however, the only way you can get a price. 40 minutes into it, they get to the price and ask you for your income and SSN to see the "financing options" available to you - this is BEFORE you get a price. I asked to just get the cost - what if I could pay it all without financing- why should I disclose personal information? I had to push for this, which was uncomfortable (and made them mad, obviously).
  After the consultation, I concluded that Milan was not a good fit for me. I sent the following email to the person who had done the consultation:
  "[Name],
  Thank you again for your exhaustive lecture the other day. I have concluded that Milan's setup is not the best fit for me and I am not planning at this time to sign up for your plans. I would very much appreciate you deleting all the personal information that you asked me to share at the time of the consultation.
  Kind Regards,
  [my name]"
  I received this response (with no introduction and no salutation):
  "I was just doing my job. I do not own Milan Laser. I do not get to choose how they do business. The consultations are required of me. You were and continue to be very rude. Maybe because you live in [neighborhood] you feel that you can treat people however you want? I hope you find the right place to make you happy. Your application for the payment plan has been deleted."
  I guess expressing hesitancy when asked to sign that you have all your questions answered before you even have a chance to ask them, and requesting to have a clear estimate before providing additional financial details is "rude."
  

  Milan Laser Hair Removal

  Date: 10/19/2023

  Marina, we are concerned with your experience and would like to discuss it with you in greater detail. Unfortunately, we are not sure how to reach you. Please let us know the best way to contact you.

• Review fromCaitlin F

  Date: 08/18/2023

  5 stars

  Caitlin F

  Date: 08/18/2023

  So I specifically want to talk about the consultation because there are so many negative reviews about the experience and mine was overall very positive. I have PCOS, laser hair removal is something I have dreamt about for a long time.
  I never thought I would be able to afford it and over the years have monitored the cost, and was excited when I found Milan and its option for a payment plan. I knew that overall, I would still be paying a high price for the procedure but a payment plan would make it easier to fit into my budget.
  When I went in, the front desk were extremely pleasant and we ended up having a great conversation as I waited for my consultation. The woman who did my consultation was also very kind and professional and even though she was pitching the package, it did not feel high pressure at all, and she was very transparent that treatment for individual areas could be purchased as opposed to a package and that they would find the price point that was most accessible for me.
  I want to make it clear that I wanted this service, so it was a very easy decision for me - however, I was very impressed with the offer that they gave me. Firstly, after you complete the payment plan you can come in for free touch ups for life. Again, as someone with PCOS this is a huge value to me. If I hadn't been sold already, this would have done it. Secondly, the price they quoted me was $100 less than I was anticipating paying. It was a no brainer.
  Go if you need this service. If you don't, don't go and have clear expectations of what pricing is. The full body package was quoted more than $500 a month. The one I picked was $100 a month. Don't over extend your budget and then blame them for high pressure sales tactics.
  

  Milan Laser Hair Removal

  Date: 08/22/2023

  We're so happy to hear that you had such a positive experience with our company and that our customer services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us. We appreciate you so much and are so excited to be a part of your hair free journey!

• Review fromAli A

  Date: 08/10/2023

  1 star

  Ali A

  Date: 08/10/2023

  Not really 50% off! Scam. I reached out to Milan after researching laser hair removal online. I was provided a free consultation and told I would receive 50% their normal pricing. I picked Milan because the services are performed by RN and that made me feel comfortable. I was told the normal price is 11K! Sounds like a lot for underarms and full Brazilian laser removal. Liars!! They raise the cost of the service and then state they gave you 50% off.
  I don't have a problem with the service, I have a problem with being lied to about the retail pricing. Contact Michigan Attorney General's office if you have the same problem.
  The Michigan Consumer Protection Act makes price-gouging illegal. Retailers may be in violation of the law if they charge a consumer a price that is grossly in excess of the price for which similar products are sold.
  

  Milan Laser Hair Removal

  Date: 08/11/2023

  AA ALI, we are concerned with your experience and would like to discuss it with you in greater detail. Unfortunately, we are not sure how to reach you. Please let us know the best way to contact you.

• Review fromKimbrel J

  Date: 08/08/2023

  2 stars

  Kimbrel J

  Date: 08/08/2023

  I went to Milan Laser in Allen, Texas. It was brand new. The manager and staff were kind. The manager walked me through the steps, BUT the payments did not add up to her words. I was told the first payment to sign up was a one time payment. But it wasn’t. I was paying $356 a month plus $84 with Ally lending. I was barely making my payments on time for treatments. When I moved due to the military and called Savannah, Georgia’s Milan location to schedule. No one sent me an email for my session. I paid more than actually getting the sessions done. I have seen results, yes. But it is killing my pockets while going to school now. I called Milan customer service to cancel. The manager said sales are final. It just has been a waste all year, I have not even made it to 10 sessions yet. I cannot keep paying for this. If I can afford it in the future I will do so. But they need to inform people on the real payments the first time. I would not even pause my payments with them because they would put my account as delinquent. I do not want anything messing up my credit. I rather just cancel it all! I will like to just get a refund from Milan and Ally.
  

  Milan Laser Hair Removal

  Date: 08/11/2023

  Kimbrel, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

• Review fromOlivia R

  Date: 07/31/2023

  1 star

  Olivia R

  Date: 07/31/2023

  I went to the location on Shelbyville road Louisville Kentucky and the manager, Meghan, accused me or calling her entire staff liars and stated that because I was much younger than she that my complaint wasn't a big concern to her. A nurse, Sam, was going to do my treatment and then said that I've never been treated in that area despite me having 4 prior treatments. She then said that I was telling her how to do her job and that she knows what she's doing. She also said that there must've been two people with my name and birthday in her system for me to be right. I didnt care about being right. I wanted to be sure that the area was being treated with the proper strength since the laser gows up per treatment. She then said that there were new protocols and couldn't do the area of treatment. I couldn't even get another area treated that day despite driving 45 minutes one way. Then when the manager called, she belittled me for over 20 minutes over accusing her staff of any wrong doing, said that I was calling her entire staff liars, cut me off at every chance she could when i would try to ask her questions, my problem wasn't an issue because she's a 47year old woman and she didn't have time to hear about someone younger than her having this problem, and that she was going to report me in her notes that she was writing during the conversation. She even admitted that there were issues and complaints towards this jurse, Sam. In 4 years I have never had one issue at that location but there is a huge issue now with how they treat clients.
  

  Milan Laser Hair Removal

  Date: 08/02/2023

  Olivia, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

• Review fromAndrew S

  Date: 07/18/2023

  1 star

  Andrew S

  Date: 07/18/2023

  I went to the Gaithersburg, MD location. They have great, clean facilities and laser techs. They're friendly, professional, and very aggressive in locking in sales.
  This year was my first time being financially independent so I was a bit naive, and the consultant was superrr persuasive and nice to me. I was ambivalent about it and was having a hard time deciding, and she was very persuasive and got me to get the 16k package. They will advertise big sales (50% off) and pretend like you can only get it if you sign ASAP, even though they have the "sales" pretty much year-round. Looking back a couple weeks later, I can clearly see that they very much rushed my decision process and took advantage of my undecisiveness and naivete. Hair removal is great, but I just don't have the money for it. I'm sure I'll be able to get my money back but I wish I could've avoided all the stress and anxiety from this purchase.
  So if you're not great at standing up for yourself, you should definitely go in with a trusted friend, just like you would when going to a car dealership.
  

  Milan Laser Hair Removal

  Date: 07/20/2023

  Andrew, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

• Review fromKathleen A

  Date: 07/13/2023

  1 star

  Kathleen A

  Date: 07/13/2023

  Kathleen A
  I am completely upset. I reached out to Milan about some issues I was experiencing after the second visit to discuss the steps to discontinue and be refunded and they handle the whole situation as if I was doing something wrong with the after care. I also am not happy with the whole process. I also felt like I was push into a contract .I even said I wasn't quite comfortable with the price and and financing that amount and wanted to wait but was pressured into the fact that was the best deal. I am totally disappointed with the whole experience. I just want to cancel the whole thing and refunded.
  

  Milan Laser Hair Removal

  Date: 07/14/2023

  Kathleen, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

• Review fromJordyn S

  Date: 06/26/2023

  1 star

  Jordyn S

  Date: 06/26/2023

  Like many others here, I was pushed into a treatment plan. I just wanted to see how much it was per visit and was pushed into a contract without getting time to think about it. The sale is really high pressure, and after you’re locked in, there’s no way to back out. Everyone is extremely nice, but it’s a high-price service that I wish I hadn’t signed up for. I feel cheated especially with the price they gave me. Other places offer WAYYYYYYYYY less for this. I was also told there were no penalties with the payment plan even if payments are missed they are just pushed back and there is still never interest but have read up and learned that this isn’t true. I have contacted the lady I had the consultation with without response yet and with be contacting “Ally” payment plan. I feel absolutely sick to my stomach and disgusted by this company. I want the option for a refund , i will pay for the times I did use the service, but i want to cancel the rest of this. Its just not worth it.
  

  Milan Laser Hair Removal

  Date: 06/27/2023

  Jordyn, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.