Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made no such transaction. I have contacted my card company. They said contact the business first. The business website says error and has no other means of email which I prefer than by phone to document the situation.

  Customer Answer

  Date: 01/27/2025

  I have heard back from from another business that was using high bid. The auction business I heard back from that was using high bid website to pedal their goods. Did get back to me and resolved my issue.

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading customers
  Bid totals are confusing and misleading! They only post your bid on each page and they do not post your total for all bids, this makes it confusing for some people because they don’t have a clear idea of how much money they have put on bids. Issues should be fixed by clearing showing a grand total of your bids.

  

  Business Response

  Date: 12/24/2024

  Thank you for sharing your feedback regarding your experience with HiBid. We value all input from our users as it helps us to continually improve our platform.
  
  We understand how important it is to have a clear view of your bid totals to make informed decisions. While our platform currently displays individual bids per item on their respective pages, we appreciate your suggestion for showing a grand total of all bids in one place.
  
  Your feedback has been forwarded to our team for review as we work to enhance the user experience. In the meantime, we encourage users to keep track of their bids by using the "Current Bids" section within your account.

  Thank you for choosing HiBid.  

  Customer Answer

  Date: 12/28/2024

  
  Hibid has a website that doesn’t show people a total ?? cost of all current bids!
  To further the confusion navigation of the website is not easily understood, over the course of time for the auction process people (elderly or disabled) can easily forget what they have bid on and be taken advantage of because there’s no way to tell how much you bid on without having that option to see a total of your bids. This is clearly bad business practice and misleading consumers. To stop further harm to the public this matter should be taken seriously and dealt with promptly.

  Thank you 

  

  Business Response

  Date: 01/13/2025

  Thank you for your additional feedback and for bringing your concerns to our attention. 
  
  We wanted to bring your attention to the Winning "High Bid" Total and the Winning "Your Max Bid" Totals.  These are the totals for all of your bids which is what you are asking for.  In order to see these, please log in to your account, click on your name in the top left corner, and navigate to the Current Bids section.  Here you can see the totals that you are seeking at any time.  
  
  Regarding a seller on HiBid, HiBid provides auction technology to auctioneers like ***** *** *******, who are independent operators using our platform. While we aim to create a seamless experience for all users, each auction is managed by the individual auctioneer, and specific questions or concerns about their auction should be directed to them. That said, we are committed to ensuring our platform is as clear and user-friendly as possible.

  It is unclear from your message what your issue with that auctioneer is, but we'd suggest reaching out to them for clarification if there is anything outstanding.  If it was simply seeing your bid totals for their sales, please note the instructions above or please call us to have a member of our support team walk you through the instructions.  

  Thank you.  

• Initial Complaint

  Date:12/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 20, 2024
  I called, Western michigan online auctions********** customer service to find out why I can't
  "Close my account and delete my information". They said that they cannot close out my account and I cannot delete my information but the explanation was not logical. And it didn't make any
  sense. I am asking if you can please have them "Close my account and to delete my
  information".

  Customer Answer

  Date: 12/23/2024

       The complaint was made to ****** ******** from HiBid Customer Support.

  Auction Flex:  ***** ********

  HiBid Bidder Line:  ***** ********

  ***********************

  *************************

   

  ****** was telling me that they cannot close my account due to PCI compliance rules.

  I was never informed and that is ridiculous because everyone should be able to

  close their accounts on any website.  She was telling me that I needed to delete my

  information and put in different letters but it didn't work.  I still don't want my account

  open for someone to get into it.   Please have them close my account and to

  delete my information at "******* ******** ****** ******** ******".

   

  ******* *** *******
  
  ***** ********

  

  Business Response

  Date: 01/03/2025

  Thank you for reaching out to us. We take your concerns seriously and are committed to addressing them promptly.

  Our team will initiate an internal privacy review process to ensure your issue is thoroughly addressed.
  Please keep an eye out for an email from ***********************, as we will be following up with additional details and next steps through that channel.

  If you have any further questions or need assistance in the meantime, feel free to let us know.

• Initial Complaint

  Date:11/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won around $60 worth of items from an Auction on October 3rd.
  From an auction called ******* **** **** listed on the HiBid Auctions website. I have contacted this auction over 30 times and get no responses i paid $60 for shipping and the tracking says UPS has still not received my packages.
  I've contacted HiBid over 7 times and also get no responses .
  I feel I was scammed and want a full refund

  

  Business Response

  Date: 12/01/2024

  Thank you for bringing this matter to our attention. We understand your frustration regarding the unfulfilled order from the ******* **** **** auction held on October 3rd. HiBid operates as a software platform that hosts auctions for independent auction houses, such as ******* **** ****, and does not directly manage transactions or shipping processes.
  

  We will attempt to reach out to ******* **** **** on your behalf to address this issue. They can be contacted directly at ***** ******** or via email at [email protected].

  We apologize for any inconvenience this situation has caused and appreciate your understanding.
  

  Sincerely,
  

  hiBid Customer Support

  

  Business Response

  Date: 12/11/2024

  We did reach out to this customer and they provided tracking information showing that the item was delivered and received.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16th 2020 I won a hot water heater from ******** ******* *******. It was advertised as gas. There were others up for auction at the same thim advertised as LP (liquid propane) when I picked it up I realized the heater I won was LP. I brought it home and called ******** Auction and talked to Russ. I explained the story to him and he basically said They are not responsible for the advertising. When I wasn’t satisfied with that he hung up on me. He has blocked my calls and won’t answer my emails. I made a complaint to the BBB. He apparently didn’t appreciate that and left a review with hibid that doesn’t let me bid on any of their auctions. I called hibid to find out why this was happening and was told that ******** ******* ******* says I picked up the item and didn’t pay for it. That is not true and I sent the proof to Hibid. As I write this I am still not allowed to bid on any Hibid auctions because of this lie.

  

  Business Response

  Date: 11/08/2024

  Thank you for reaching out through the Better Business Bureau. We sincerely regret any frustration you have experienced and appreciate the opportunity to address your concerns.
  

  We would like to clarify that HiBid serves as a technology platform that connects bidders with independent auction houses. As the software provider, we do not own, operate, or control the inventory or listings posted by auctioneers. Each auction house, including ******** ******* *******, is solely responsible for the accuracy of their listings, as well as handling payments, customer service, and disputes related to their auctions.
  

  In your case, we understand there are disagreements with ******** ******* ******* regarding the advertised item and subsequent communication. We want to assure you that HiBid’s role is to facilitate a platform where auctions are conducted, but we do not have the authority to mediate disputes between bidders and auctioneers.

  While we understand that communication with ******** ******* ******* has been challenging, we recommend continuing to reach out to resolve any discrepancies directly, as they are ultimately responsible for listing accuracy and auction terms.

  Our goal is to provide a fair and transparent platform for all users. If you have additional concerns or need further assistance, please do not hesitate to contact our support team and we can continue to try and help you resolve this issue.  

  Thank you for bringing this matter to our attention. We are committed to doing what we can within our platform’s capabilities to assist you.

  

  Business Response

  Date: 11/22/2024

  Thank you for your continued feedback. We understand your concerns and appreciate the opportunity to clarify HiBid’s role in this matter.

  We understand that you feel the review left by ******** ******* ******* on your account is inaccurate. Our records show that our team has reviewed the situation, and the seller’s restrictions were placed due to their belief that you threatened chargebacks and litigation. While sellers have the right to manage their bidder lists, we acknowledge your frustration with this outcome and have offered to facilitate communication between you and ******** ******* ******* to help resolve this matter. Unfortunately, it appears that communication between you and the seller has broken down.

  We regret that this experience has caused frustration and inconvenience. HiBid remains committed to providing a fair and transparent platform for all users, and we will continue to do our best to assist you within our scope of operations.  Unfortunately we cannot issue you a refund or an exchange because we were not involved in the transaction of funds or goods.  

  Customer Answer

  Date: 11/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am not asking for a refund or exchange. Im asking to get reinstated to bid at hibid. I never threatened litigation or anything else to ******** ********. I did file a complaint with BBB because they refused to take my calls or answer my emails. They’re complaint about me is totally false! Why are they allowed to make false accusations? They could do this to anyone without any proof. I have won and paid for items at hibid without any problems even from ********. I just want the false statements removed and allowed to bid. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on two auctions after confirming with the vendor that the items could be shipped to my home in Hawaii and he put in writing that the shipping would be no more than $350 for both electric bikes that I purchased for a total of $976 for the two bikes and then of course the 350 or less for shipping. So I paid for the items and then the vendor told me that the shipping was going to be almost $200 more than he had promised me. I couldn’t afford that so I had to actually pay for the shipping of both bicycles in two payments I had asked for a refund for both or at least one because now the shipping was so much I didn’t have that much in my budget but he refused so I had to pay the astronomical shipping. After paying for shipping for 80×2 for two bikes shipped the first bike, and I got it within the week. I had to wait a month till my next payday and when I paid him for the shipping, he never sent the bike. He kept stalling me, stalling me, refusing to give me back my money, refusing to ship it and finally ceasing to communicate with me at all I’m out $488 plus 260 for shipping. I have called the site and emailed them as well and they do not respond I don’t think these people should be allowed to do business when all they’re doing is scamming people

  

  Business Response

  Date: 11/06/2024

  Hello.  Thank you for reaching out with your feedback.  HiBid is the online auction software that sellers use to power their Auctions.  HiBid does not have any of the items being sold and is not involved in the final transaction or shipping.  We will start an internal process to reach out to the seller, but we'd encourage you to continue to reach out and work with the seller yourself, as they will be the one who can resolve this issue.

  

  Business Response

  Date: 11/08/2024

  After thoroughly reviewing your feedback and speaking with the auctioneer involved, we have gathered a detailed account of the situation.

  The auctioneer acknowledges that he provided an approximate estimate for shipping. At that time, he estimated the shipping cost to be approximately $350, pending the actual weight of the items. Once he weighed the items, the final shipping cost was higher than initially estimated. Despite this, he applied discounts to reduce the shipping fee to $250 per bike, ensuring he did not profit from shipping costs.
  
  In response to your concerns, he accommodated several requests to reduce costs, including adjusting the taxes, removing handling fees, and allowing extended time for shipping payment without charging storage fees.
  Despite these efforts, when the shipping cost was communicated, we understand that dissatisfaction arose, leading to requests for refunds and a demand to honor the original estimate.
  
  The auctioneer worked diligently to accommodate your financial timeline, agreeing to ship one bike upon receiving partial payment, with the understanding that the remaining balance would be settled shortly thereafter. However, after shipping the first bike, there was a significant delay in communication from your side.  The auctioneer made efforts to facilitate payment arrangements through alternative methods, including Cash App, at your request. However, your repeated threats of chargebacks created a challenging environment, leaving the auctioneer concerned about potential disputes.
  
  The auctioneer remains willing to resolve this issue but is understandably hesitant given the previous threats of chargebacks after fulfilling his commitments. He is open to working with you to find a mutually agreeable solution, but he requires assurance that any further transactions will not result in chargebacks or disputes.
  

  We hope this resolves your concerns with HiBid, and we'd suggest continuing to work with this seller.  

  Customer Answer

  Date: 11/14/2024

  Everyone is missing the point here. It is not about the shipping. I paid the shipping. OK I’m not happy with it because he guaranteed me a specific price in writing and I proved that and he did not honor what he said. He did not say oh it may be more than he said I promise you it will be no more than $350 which is the only reason I agreed to buy the bikes but that’s neither here nor that you’re missing the point it’s not about the shipping costs it’s about the fact that I paid the shipping cost, and he never sent the item. That’s what this is about. I never received my item that I did pay the shipping for outrageous as it was so that is what this complaint is about it is about that I paid for an item. I paid the shipping whether it was outrageous or not is not the point the point is that he never shipped the item even after he received the money I just want my money back because he never gave me the item not because of the shipping the shipping is just another reason I’ll never shop with you people again but the issue here is that I did pay the shipping and I did pay For the bikes and he only sent one I paid for two and I paid shipping for two and I checked myself and I could’ve got it done for less than 350 so for him to say that that was the cheapest he could do and he gave me a discount. No, he didn’t. He only gave me a little bit of a discount about $25 off the total cost. I want the bikes for $400. I paid 976 for the two of them with all of his fees and then I paid the outrageous shipping cost but even then he did not send me the second bike. That is what this is about. I paid $488 for a bike plus $260 to ship it and he never sent it. That is what this is about now I want my money back. I never got my item. The shipping cost is irrelevant at this point. I paid it. He just never sent it so if you guys can call this a close case when I never even received the item I paid for I don’t understand how that is a good answer or a fair resolution. 

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2 of 2024, I bid on several items on Redlands estate and auction, two items were described as silver, unfortunately upon receiving my winnings, they were made of stainless steel,

  

  Business Response

  Date: 10/24/2024

  Hello.  Thank you for reaching out with your feedback.  HiBid is the online auction software that sellers use to power their Auctions.  HiBid does not have any of the items being sold and is not involved in the final transaction.  If you received an item by mistake, please reach out to the specific seller of that item and refer to their terms and conditions of the sale for a return.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i have bought an item on an auction from september 5th, i went to pick up said item on september 7, the same day an email was sent that item came extremely damaged with pictures showing the issue. A form was sent for me to fill out for refund and refund was then approved. I returned the broken item on sept 13,( usually refunds are within 5 days of item returned) and until now no refund has been done even after numeros contacts. Last time i received an answer was september 24 that a refund would be issued in 5 days, it wasn't. They have stopped answering any emails. I seek resolution of this problem.the company is auction warehouse in bolton - invoice was ***** and item was **** - tv stand.

  Customer Answer

  Date: 10/18/2024

  The company have not replied to date neither a refund was given.

   

  Regards

  

  Business Response

  Date: 10/24/2024

  Hello.  Thank you for reaching out with your feedback.  HiBId is the online auction software that sellers use to power their Auctions.  HiBid does not have any of the items being sold and is not involved in the final transaction.  We will start an internal process to reach out to the seller, but we'd encourage you to continue to reach out and work with the seller yourself, as they will be the one who can resolve this issue.
  

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction, lot 298 from ********* ******* ******** I was mailed the incorrect item. I contacted the auction house and they said it would be the shipping company's fault. I contacted the shipping company who said the responsibility was on the auction house. I did continue to receive good communication from both after I sent pictures of the incorrect item and was promised to receive the new/correct item, which I did. However, that item was heavily damaged on arrival. I immediately sent pictures of the damage to the auction house who then said it was the shipping company's fault again. I have been promised a complete refund by both auction house and shipping company. However, I continue to make contact with no monetary adjustment. This transaction was of no fault of my own and I deserve a full refund. I do not like to do this kind of thing but it has been a frustrating process. I should not have to continue to follow up.

  

  Business Response

  Date: 10/24/2024

  Hello.  Thank you for reaching out with your feedback.  We're sorry to hear about the issues that took place during the shipping or transport of your items.  HiBid is the online auction software that sellers use to power their Auctions.  HiBid does not have any of the items being sold and is not involved in the final transaction or shipping.  If you received an item by mistake, please reach out to the specific seller of that item and refer to their terms and conditions of the sale for a return.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They purposely listed a lower valued vacuum, and gave it a more expensive versions name, and put it in a more expensive versions box. They listed the vacuum as a j7+ which is a $800 vacuum, and put it inside that box. When I picked it up, and got it home and opened it, the vacuum was actually an i5 roomba, which is only about $200. So I completely overpaid for this vacuum, under the impression I was receiving a much more expensive 1. This is false advertising, and forced me to bid more than I actually would have, if I had known what was really inside the box!!! If this is a common practice, they are deceiving people, and this is NOT RIGHT!!! So pictures I sent show they were telling me it was a j7+, and I show the j7+ box. But if you look at the version of the screenshot I took with the roomba app, you will see I was sold an i5 version. Not to mention the vacuum doesn't work, but that's how bidding on items goes. I'm not mad that I have to fix it, I'm VERY upset I was told it was 1 version, when it's actually not. Which means even if the item worked properly, I still overpaid, because I was deceived!!!

  

  Business Response

  Date: 10/24/2024

  Hello.  Thank you for reaching out with your feedback.  HiBid is the online auction software that sellers use to power their Auctions.  HiBid does not have any of the items being sold and is not involved in the final transaction.  If you received an item by mistake, please reach out to the specific seller of that item and refer to their terms and conditions of the sale for a return.

  

  Business Response

  Date: 11/12/2024

  We're sorry but we are unable to help resolve this.  The seller on the item pictured in your images is Bid D Discount, not ***** **** who you are mentioning now.  Unfortunately we are unable to help with conflicting information.  

  Customer Answer

  Date: 11/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  i also had an issue with *** *, but my bank helped me resolve that issue. I am also mentioning ***** **** for bad practices. They are both being brought to your attention, as Hibid isnthe site who allows them to operate on their platform. Ive only had 1 bad experience with *** *, and have not had a problem since. ***** **** is an ongoing issue. They still have not not issued my refund, and have not responded to any emails. This should have been done almost a month ago. So this will not be resolved, nor dropped until something is done about ***** ****.
  
  
  
  Sincerely,
  
  
  
  ***** ********