Business Profile

Student Loan Services

Nelnet - National Educational Loan Network

Headquarters

Complaints

This profile includes complaints for Nelnet - National Educational Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,147 total complaints in the last 3 years.
281 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute an error I have found on my credit report from Nelnet. Upon reviewing my report, I noticed the following incorrect information:

This information is inaccurate because I am not liable for this debt with Nelnet, I do not have a contact with this collections agency, I did not sign any paperwork. They did not provide me with any contracts prior to this.

Under the Fair Credit Reporting Act (FCRA), you are required to investigate this dispute and respond within 30 days of receiving this letter. Please correct the information or provide me with an explanation if you believe it to be accurate.

I request that you notify me once the investigation has been completed and the erroneous information has been corrected or removed from my credit report.

Thank you for your prompt attention to this matter. Please contact me if you require further information.
Business Response
Date: 03/28/2025
Pertaining to ******** *********
federal student loan account, we reviewed their concerns and provide the
attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is you believe you found an error in your credit report from
Nelnet. You state that this information is inaccurate because you are not liable for this debt, and you
do not have a contract with Nelnet. You’re requesting us to correct the information or provide you
with an explanation if we believe it to be accurate.
Your account is in repayment and presently 170 days past due for $458.28. As of March 27, 2025,
your outstanding balance is $7,925.90. Of that balance, $6,534.23 is principal and $1,391.67 is
interest. You are currently enrolled in the Saving on a Valuable Education (SAVE) Alternative
Plan. You may view detailed loan information through Nelnet’s website, ********************** ***
**** ******** ***************
***** ***** *********** **** ********* **** ***** ********* **** ***** *********** ***** ***** ************ ** *** ** ***** **** ***** *********** ** ****** *** ********** ***** ******** * **** ** *** *** *** ***** ******* ***** *** **** ******** ************* ***** ******** * ********* ********* **** **** ************** ** ** ********* ** **** **** ****** ** *** * **** ********* ***** *** **** **** ********** ********* **** ** *** ********** ** **** ****** ** ******* ************* ******* ******* ****** ** * ********* ** ****** ********* **** ********* ******** ** *** **** ******** ** ****** *** **** ****** *** *******
** *** ******** ******** ********* ******** *******
** **** ******** * **** ** **** ****** ********** **** ****** **** ********** **** ** **** ****
********** ****** **** **** ** * ************* ******** ** ******** **** ******** *********
*********** ******* ******** ******* ******** ******* ******* *** **** ** ****** **** **** ****
* *** ********** ********** ** ****** *** ******** ******** *** ****** ** **** **** ******
Customer Answer
Date: 03/28/2025

C********* ********

I am rejecting this response because: I never received any type of notification, that is not my address. I did not receive emails at *********************** that anything was past due, I also did not receive any phone calls/voicemails. I was in the middle of trying to purchase a home and now I can't. My credit score is 595 and it was 811 before this. I worked really hard to get it to 811 and to wake up one day and it's down 216 point and now I can't purchase a home for my family. Again, I received no notification regarding this. There has to be something that can be done. PLEASE!

**********

******** *******
Business Response
Date: 04/01/2025
Pertaining to ******** ********* federal student loan
account we reviewed their concerns and provide the attached response. We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is that you state you never received any type of notification, and
that is not your address. You also indicated you did not receive emails at your *********************** ***** ******* **** ******** *** **** **** ****** ****** ** ** ******* *** ****** ******* ** ***** *** ***** ** ********* *** ************* ** *** **** ********* ** *** ******** ********* ******** ****** **** *** ******** ********* ** *** ********* ** *** **** ****** ********* *** ** ****** *** **** ** ******* ** **** ** ******** *** ********* *** **** ** ******** ** *** **** ********** ********* **** **** ****** ** *** **** ** *** ********** *** ** *** ********* *********** ********* ** **** ****** *** **** ** ********* **** ******* **** ** ******** **** ********* **** **** *** ******* ** **** ******** ************ ************* *** ******* *** **** ***** ****** **** *********** ********** ** *** ********* *********** ****** *** ******** ***** ***** *** ***** ** ******** * **** ** **** ****** ********** **** ****** **** *** ** **** **** ********** ****** **** **** ** * ************* ******** ** ******** **** ******** ********* *********** ******* ******** ******* ******** ******* ******* *** **** ** ****** **** *** **** **** ********* **** ********* ****** **** *** ********* ***** ** *** ********** ****** *** **************** *** ****** ** **** ******* **** **** * **** ** ***** **** ** *********** *** **** ****** ** ** ***** *** ******* **** ***** ** *******
Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two student loan providers: Nelnet and Mohela. Initially, my Nelnet loans were on the interest-free SAVE plan forbearance. When my repayment plan recertification came up due for my Mohela loans, I was required to submit my forms via the student aid official website. Unfortunately, they send the request to all your providers, regardless of recertification due date. My recertification date for Nelnet wasn't until 2026.

When I called Nelnet about the issue in January, the representative advised that I would remain on the current forbearance and that I wouldn't recertify until 2026. Basically, I could disregard. When I checked my account on March 17, I saw I had accrued over $700 in interest while on forbearance. When I called Nelnet on March 18, the representative said that they were processing the application and I was moved to the forbearance for that, which does accrue interest. They said that I should've canceled it before and I wouldn't be in my current predicament. The representative I talked to in January never told me they could cancel it and had me under the impression that I wouldn't be impacted. Now I'm nearing $1000 in interest. I was told my interest accrues $14.96 per day. It'll keep accruing until they move me back to the SAVE plan forbearance at the end of March.

The representative canceled my application today, but said there was nothing they could do about the interest. They basically acknowledged the mix-up and can't reverse it. This is very disappointing. I've had good experiences with Nelnet and simply want the matter resolved. All I want is the interest removed because I was doing my due diligence for another provider and was advised incorrectly when I called Nelnet about my concerns a few months ago before the application was even processed.

All I want is the interest removed and be treated fairly as a customer. I shouldn't have to pay for their error.
Business Response
Date: 04/04/2025
Pertaining to ******** ********' federal student loan account, we
reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of Education (ED), we service your federal student loans. We take your concerns seriously and appreciate the opportunity to respond.
Your concern, as we understand it, is your account was in forbearance with no interest accruing due to the Saving on a Valuable Education (SAVE) Plan litigation. However, you submitted for recertification and were placed into an administrative forbearance, which accrues interest. You called in and you were told you could disregard and would be kept in the 0% forbearance, however you still accrued interest. You’re requesting we remove interest accrued on your account due to the forbearance processed on your account.
On January 30, 2025, we advised you your account wouldn’t be affected by your newly submitted income-driven repayment plan application. However, changes took place which caused a change of forbearance and interest to begin accruing on your account again. Because we provided incorrect information on this date we have since placed your account back on the original forbearance and removed the interest that had accrued on your account due to the changing of forbearances. ** ********* *** *** ********* **** ** *******
** *** **** *** ***** ********** *** *** **** ** ** ************ **** * **** ** * **** ********* ******* * **** ** * **** ******* *** ********** *** * **** ** * **** ******** *** ******* *** *** **** **** ** * ****** ***** ******* **** ********************* ******
Customer Answer
Date: 04/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute letter: Family Education Rights Privacy Act (FERPA) strictly prohibits unauthorized access, modification or deletion of student records without explicit consent of the student or borrower only. NelNet's failure to properly address my dispute constitutes a blatant violation of federal law which carries significant legal consequences. I am formally escalating my issue and would like the following action immediately: 1. Comprehensive investigation into the unauthorized access of my student loan records 2. Fully documented result of the investigation 3. Written summary detailing your findings. This is a breach of privacy and demands immediate attention
Business Response
Date: 03/26/2025
Pertaining to ****** ******** federal student loan account, we reviewed their concerns and provided the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of Education (ED), we service your federal student loans. We take your concerns seriously and appreciate the opportunity to respond.
Your concern, as we understand it, is you believe that we are violating your consumer right to privacy pursuant to the Family Educational Rights and Privacy Act (FERPA). You are requesting to have these federal student loans deleted from your credit files.
FERPA applies to schools that receive funds under an applicable program of ED and does not apply to loan servicers. In accordance with our agreements with ED, we furnish your account data to the consumer reporting agencies. As a data furnisher, under the Fair Credit Reporting Act, we have an obligation to ensure the data we furnish is complete and accurate. Any information we share is in accordance with the U.S. Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal information. Enclosed is a copy of ED’s privacy notice, which states that for everyday business purposes – such as to process your transactions, maintain your account, respond to court orders and legal investigations, or report to credit bureaus, we do share your information, and you may not opt out of this sharing.
Customer Answer
Date: 03/26/2025
NelNet is a loan servicer, which they're saying the FERPA guidelines don't apply to. However, I have not authorized them, as a loan servicer, to access any of my personal information that was provided directly to the school. So, I'd like a complete, detailed summary of exactly where they were authorized to get my information from and where I authorized them to turn my information over to any of the primary or secondary credit bureaus.
Business Response
Date: 04/03/2025
Pertaining to ****** ******* federal student loan account,
we reviewed their concerns and provide the attached response.Dear *******
We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is you have not authorized Nelnet to access your personal
information that was provided to the school and to provide information to the credit bureaus.
We currently service your federal loan on behalf of ED. In accordance with our agreement with ED,
we furnish your account data to the consumer reporting agencies. As a data furnisher, under the Fair
Credit Reporting Act, we have an obligation to ensure the data we furnish is complete and accurate.
Any information we share is in accordance with the U.S. Consumer Privacy Notice, which offers you
certain choices with respect to the use and sharing of your personal information. Enclosed is a copy
of ED’s privacy notice which states that for everyday business purposes, such as to process your
transactions, maintain your account(s), respond to court orders and legal investigations, or report to
credit bureaus, we do share your information, and you may not opt out of this sharing.
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nelnet reported missed payment 6-7 times to the credit bureau for 1 consolidated loan. If a missed payment took place it should have been 1 missed payment reported, not multiple. The pay back method consolidates to one amount, not 6-7 small amounts. What they are doing is predatory.
I’m asking that nelnet rectify this error by replacing multiple missed payments reported, down to 1 accurately reported missed payment.
Business Response
Date: 03/26/2025
Pertaining to ***** ****** federal student loan account, we reviewed their concerns and provide the attached response We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is we reported your delinquency seven times to the consumer
reporting agencies (CRAs). You believe it should only be one missed payment because the loans
are consolidated. You are asking us to make a correction to the CRAs.
The National Student Loan Data System (NSLDS), ED’s central repository for federal student loan
information, confirms we currently service seven Federal Direct Stafford Loans for your education at
the University of Ca********* ******* *** *** ******* ****** ******** ** ** ***** *** ***** *** *****
*** *** ************* **** *** ********* ** **** ******* *** *** *** *** *** *** *** *** ***
**** **** *********** ****** ***** ********************* ****** ******* ** ******** ** ** ****** **
*********** *** ***** ** ** *** ********* ** **** ** ***** **** ***** ***** *********** ****
********* **** *********
** ****** ** *** ** ******* **** ******* **** ** *** ***** ***** *** **** ****** ********* **** **
**** ** ********** ** ****** **** ** ******* ** ******** *** ********* ******* **** ******* **
**** ** ** ***** ****** ** *** ********** **** ** **** ** **** ***** **ans.
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have worked for ****** ******** ****** ****** ***** *or over 14 years and had my student loan forgiven years ago only to find out last month that it was bought by Nelnet and put back on my credit report dropping it down by a whopping 150 points. This error not only crippled any chance of me getting any kind of additional credit, but it also inhibited me from getting a lease on a previously approved apartment.

I have documents stating my good past payments on my student loan for years and my sudden drop in my credit score due to this error. I am also asking that I get compensated for the loss of the lease I was previously approved for of $3,600 for $1,800 a month.

This error has caused me much stress and I would like this student loan account removed from my credit report as soon as possible. I recently lost my transportation and just found out I can no longer get a previous preapproval of a car purchase as before.

Please let me know when this error is fixed or if I need to seek legal assistance in this matter.
Business Response
Date: 03/27/2025
Pertaining to ********* *****' federal student loan account, we
reviewed their concerns and provide the attached response.As we understand it, you assert your federal student loans were forgiven years ago and have been recently added back to your credit report. You’re asking us to remove your loans from your credit report and restore your credit score.
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nelnet failed to contact me about over due payments. They had the wrong phone number in file and they never sent me emails about my over due balance.
Business Response
Date: 03/26/2025
Pertaining to ****** ******** federal student loan account, we reviewed their concerns and provided the attached response.Your concern, as we understand it, is that you assert Nelnet did not contact you regarding late payments. Nelnet had the wrong phone number on filed and did not send any emails. You are asking that late payments to be removed from your credit files
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 7, 2025, a data breach exposed my personally identifiable information (PII), including sensitive federal student loan details managed by Nelnet. This breach was beyond my control and has placed me at risk for identity theft, financial fraud, and credit damage.

I was not notified in a timely manner, and despite reaching out to Nelnet for clarification and resolution, I have not received adequate support or assurances regarding the protection of my information. Given the severity of this breach, I am seeking:

Full discharge of my federal student loans due to the unauthorized exposure of my private information.
Credit monitoring and identity theft protection at no cost to affected borrowers.
A full investigation and accountability for the mishandling of borrower data.
Nelnet has failed to properly safeguard my information, and I am requesting that they take full responsibility for the harm caused by this breach.

I urge the Better Business Bureau to assist in facilitating a resolution to this matter.
Business Response
Date: 03/24/2025
Pertaining to *********** *********** federal student loan account, we reviewed their concerns and provide the attached response We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is you believe your educational records and other personal data
were compromised due to unauthorized access to your records. You are concerned about the
impact to your privacy. You are requesting a formal investigation and for your federal student loans
to be discharged.
Nelnet, as a contractor to ED, is committed to adhering to all applicable laws and regulations
concerning the management of customer data. Nelnet has not engaged in any activities that would
expose data through unauthorized or unlawful means. We are contractually obligated to comply with
federal government and ED record retentions laws and standards, including the Privacy Act of 1974.
Nelnet, as a contracted entity, is not permitted to copy, delete, archive, or transfer borrower data
without the prior written consent from ED. Such consent is granted only when lawful and necessary.
Customer Answer
Date: 03/24/2025

Complaint: ********

Nelnet's response fails to adequately address my concerns regarding the February 7, 2025, data breach that exposed my personal and financial information. The company denies responsibility for any unauthorized access to borrower data, yet I, along with other affected individuals, have experienced a violation of privacy that puts me at risk for identity theft and financial fraud.

Additionally, Nelnet did not provide any meaningful resolution to my request for loan discharge, nor did they offer credit monitoring, identity protection, or an independent investigation into the breach. Simply stating their compliance with regulations does not negate the fact that my private information was exposed through no fault of my own.

I continue to request:
A full discharge of my federal student loans due to the data breach.
Free credit monitoring and identity theft protection for all affected borrowers.
A formal investigation into the breach and accountability for those responsible.
I respectfully ask the BBB to escalate this complaint as Nelnet has not provided an adequate resolution.
*********** *********
Business Response
Date: 04/01/2025
Pertaining to *********** *********** *ederal student loan
account we reviewed their concerns and provide the attached response. We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is you believe your educational records and other personal data
were compromised due to unauthorized access to your records. You are concerned about the
impact to your privacy. You are requesting a formal investigation and for your federal student loans
to be discharged.
As you are aware, we previously responded to your similar concerns on March 24, 2025. We
previously explained Nelnet’s role as the loan servicer on behalf of your lender, ED, and how it
pertains to records retention. We also advised we can only discharge loans under programs
established under statute and only when a borrower meets all program requirements. ************* ** ******** *********** ** *** ******* *** ** **** *** *** ****** *********** ****** *** ******* **** ******* ******** ********** *** *********** ******* ***** *** ** ******* *********** ** *** **** ******** ********* ** ******** ***** **** ******* ***** ************** ******** ******* ************ ********* ******* ***** **** ********** ******** *** ***** *********** ** *** **** ******** ********* ***** **** ******** ****** ******* ** ***** *** *********** ****** ** *** **** *** ***** ********** *** *** **** ** ** ************ **** * **** ** ** **** ********* ******* * **** ** * **** ******* ******* ******* *** ** **** ** * **** ********* *** *** **** **** ** * ****** ***** ******* **** ********************* ******** **********
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Nelnet,

I am writing to formally request the full cancellation of my student loan debt due to violations of my rights under the Family Educational Rights and Privacy Act (FERPA). My personal and financial data has been compromised, directly impacting my privacy and financial security.

Under FERPA, my educational and financial records should have been protected from unauthorized access, yet a breach has occurred, putting me at risk. Given the severity of this violation and its potential consequences, I request immediate action to discharge my student loan debt in full.

Please provide a written response confirming the steps your office will take to process this request. If additional documentation or steps are required, kindly inform me at your earliest convenience. I expect a resolution in accordance with federal protections and consumer rights.

Thank you for your prompt attention to this matter. I look forward to your response.
Business Response
Date: 03/26/2025
Pertaining to ******** ********* federal student loan account, we reviewed
their concerns and provide the attached response.Your concern, as we understand it, is you believe your educational records and other personal data
were compromised due to unauthorized access to your records. You are concerned about the
impact to your privacy. You are requesting a formal investigation and for your federal student loans
to be discharged
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with DEPTEDNELNET. I do not have a contract with DEPTEDNELNET. They did not provide me with the original contract as requested.
Business Response
Date: 03/25/2025
Pertaining to Gaseby Barthelemy‘s federal student loan
account we reviewed their concerns and provide the attached response. On behalf of ED, we service your federal student loans. Your account is in repayment and is
presently 154 days past due for $2,963.86. As of March 25, 2025, your outstanding balance is
$58,589.54. Of that balance, $47,644.92 is principal and $10,944.62 is interest. You are currently
enrolled in the Income-Based Repayment Permanent Standard Repayment Plan. You may view
additional detailed loan information through Nelnet’s website, ********************** *** ****
******** ***************
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to their error they have destroyed my credit. I was supposed to be put on a 0 payment plan and a few days ago I woke up to my credit being damaged by over 100 points. One of their employees apparently did not enter something correctly. The last rep i spoke with stated that it is in the notes that I was supposed to be on the program. They said they can't fix it now and nothing they can do but put me on a program now. This has lead to destroyed my %100 on time payment history and they are not willing to fix their wrong. From the reviews I have read on here it seems to be a on going issue.
Business Response
Date: 03/27/2025
Pertaining to ******* *********s federal student loan account,
we reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Consumer Financial Protection
Bureau (CFPB) regarding your federal student loan account with Nelnet. On behalf of your lender,
ED, we service your federal student loans. We take your concerns seriously and appreciate the
opportunity to respond.
**** ******** ** ** ********** *** ** *** ***** **** *** ** ** ***** **** ****** *** **** **********
*** **** ******** ** ** ** * ***** ******* ***** *** *** ****** ** ** **** * ********** ** ****
****** *******
** *** ********* ** *** *** ******* ******* ***** **** ****** ** *********** *** ** *** ********
******** ********* **** ***** *** ***** ******* ****** *** ***** **** **** ***** ******** **
********* ** ********* ***** **** **** ******** *** **** ******* ********* ** **** *********
************ ****** ** ********* ** ******* ***** ** ******* * ********* ******* ****** *******
********* *** ***** **** ******** ******* ****** ********* ********* **** *** *****
************ ** ******* ***** ** ******* ********* ********* ** ******** ****** ********* ***
********** ********* *** ** ********* ************** *********** ***** ** **** ** *********** **
***** *** ******* ** ** ***** ******* *********** ***** ** ********* *** *****
** **** ******** * **** ** **** ********************* ******* *** **** ********
**** ***** ******* ** ****** *** *** ** ******** *** ***** ***** *** ******** ********* *****
******** ** * **** ** **** ******* ********* ***** ******* *** *****
***** *** **** ****** ********* **** ** **** ** ********** ** ****** **** ** ******* ** ********
********* ******** ****** ** ******** *** ********* ***** ** **** ******* *** *** *********** ***
Customer Answer
Date: 04/04/2025

********** ********

I am rejecting this response because:
When i spoke with the first rep that was supposed to get me into the program that required the info from me said I would have to mail the forms sent out which I did. Since it never reached you I was not aware until my credit was hit for being delinquent. I was not told that I could get online to just upload information. I uploaded information that was requested the last time I spoke with your rep. I previously had the same issue with your company years ago as well. I have all the unemployment information needed and can send as requested or upload the information since I was now aware I could do so. Everything is backdated and should have the 3 months of miss payments removed from my credit history. With the issues of being misinformed should not be my fault. It has destroyed my 100% payment history to all my obligations. Why would I intentionally destory that?

Sincerely,

******* ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Nelnet - National Educational Loan Network is BBB Accredited.