Business Profile

Student Loan Services

Nelnet - National Educational Loan Network

Headquarters

Complaints

This profile includes complaints for Nelnet - National Educational Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,147 total complaints in the last 3 years.
281 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is literally impossible to get into my account. When I try requesting my username and I enter my social and DOB it says my information does not match any records YET YOU REPORTED MY LOANS AS DELINQUENT AND TANKED MY CREDIT SCORE. So clearly you have my information!! Then both emails don’t work apparently and trying to get someone on the phone is impossible. This is wrong, truly, truly wrong. My life is literally over because of yall. My credit score that I had been rebuilding just ruined just like that. Yet apparently you have ZERO record of my literal social and DOB but had NO problem reporting me to credit agencies. Truly disgusting.
Business Response
Date: 03/19/2025
March 19, 2025
****** **********
**** ***** ******
Fort Worth, TX 76164

Account: **********

Dear *******

We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.

Your concern, as we understand it, is that your loans were reported as delinquent and it ruined your
credit score. You cannot access your account online. You are asking us to fix your credit score.

Based on your concern, and our review of your account, we verified you spoke with a representative
on March 18, 2025. They assisted you with your login information, so you were able to access your
account online.

Under the Fair Credit Reporting Act, we have an obligation to ensure data we furnish to consumer
reporting agencies (CRAs) is complete and accurate. Based on your request and the information you
provided, we carefully reviewed your concern, and the corresponding data furnished to the CRAs.
Our investigation indicates the data accurately reflected your loan status at the time it was furnished.
Due to the continued delinquency occurring on your loans, the data we furnished February 2025
reflected your past due status. On March 18, 2025, your account was no longer past due because
you requested a forbearance which brought your account current.

While your loan was in repayment, we sent you billing statements each month. When your account
became past due, we also tried to reach you in other ways such as calling and sending email to help
bring your account up to date.

If you disagree with our initial decision, please send us new information including the basis of your
dispute and supporting documentation to the address in this letter. Please be sure to include your
account number.

**** *** ***** | Lincoln, NE 68501 | * ************ | f ************ | ************************** | *********************

If you have any other questions, you may call us at ************ from 8 a.m. to 9 p.m. (Eastern)
Monday, 8 a.m. to 8 p.m. Tuesday and Wednesday, and 8 a.m. to 6 p.m. Thursday and Friday. You
can also send a secure email through your ********************* ********

Sincerely,

***** **
Nelnet
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted them at least 3 times now. one I requested a history of all the payments I have made on my loans because my information was sold to them from great lakes I am not able to access information. Instead they sent me a letter showing all of my loans that have been discharged, Second every time I call I ask why they have not updated the credit bureau I have spoken with the Department of education and even on their website it shows my current balance is 79,000. They are showing I owe : $200,178 which is extremely off this effects my debt to income ratio and lowering my score. CSRS when I call say they dont know who I would speak to for that to be corrected. ON my credit report they are showing as the debtor so they are responsible according to the department of education for updating this.
Business Response
Date: 03/26/2025
Pertaining to ******* ****** federal student loan account, we reviewed their concerns and provide the attached response As we understand it, you have contacted us multiple times to request a payment history from your
previous servicer, ***** ***** *********** **** ***vicing Inc. (GLELSI). You are also concerned
about the balance that is being reported to the consumer reporting agencies (CRAs).
We apologize for the frustrations you experienced. We currently service your Federal Direct
Consolidation Loans and Federal Direct Stafford Loan. ED transferred these loans to us for servicing
on April 18, 2023. The loans are utilizing the borrower defense to repayment forbearance while ED
reviews your request for loan discharge. T** *********** ** ********* ** *** ** **** *** *****
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***** ********** * ******* ** **** ***** ********* ***** *** *****
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**** ** ********** ** ****** **** ** ******* ** ******** *** ********* ** ******** *** ***** *
****** *********** *** ***** ** **** ******* ** *** ********* ** ***
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Within the past week, I received notification from a third party that my score of over 800 was suddenly hit, reducing it down by -210 points.

Upon investigating, I had learned that my student loan was 90 days delinquent, but had not received any correspondence pertaining to it. Due to everything that the company sends out being marked as spam, I didn't see the email from over 3 months ago mentioning the amount due. From that time as well, any follow up emails sent were unrelated and had reference to the state my account was in as well.

While I understand that I must pay, the fact the company showed very little concern for ruining my credit score and only the day after, offered solutions such as forbearance or deferment. When I reached out to speak with them in regards to it, I received no word back, even though I know that it is possible to retroactively apply the forbearance. I'm still currently waiting for a response.

The issue is increasingly dire for me and their lack of response is unnerving. The fact they desire funds from me while threatening the entirety of my financial is counter intuitive and their overall clarity is lacking.
Business Response
Date: 03/25/2025
Pertaining to ***** ******** federal student loan account, we reviewed
their concerns and provide the attached response.
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Data breach , violation of privacy
Business Response
Date: 03/17/2025
March 17, 2025

***** ****
*** * * ** **** **** *
********** ** *****

Account: **********

Dear *****,

We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.

Your concern, as we understand it, is you believe your educational records and other personal data
were compromised due to unauthorized access to your records. You are concerned about the
impact to your privacy. You are requesting a formal investigation and for your federal student loans
to be discharged.

Nelnet, as a contractor to ED, is committed to adhering to all applicable laws and regulations
concerning the management of customer data. Nelnet has not engaged in any activities that would
expose data through unauthorized or unlawful means. We are contractually obligated to comply with
federal government and ED record retentions laws and standards, including the Privacy Act of 1974.
Nelnet, as a contracted entity, is not permitted to copy, delete, archive, or transfer borrower data
without the prior written consent from ED. Such consent is granted only when lawful and necessary.

Regarding loan discharge and forgiveness, Nelnet is authorized to discharge or forgive loans only
under programs established by statute and the regulations thereof, and only when a borrower meets
all program requirements as validated by ED. To learn more about current student loan discharge
and forgiveness programs, please visit ***************************************************n .

Please note that the Privacy Act of 1974 governs the collection, maintenance, and dissemination of
personal information by federal agencies. Furthermore, the Family Educational Rights and Privacy
Act (FERPA) is designed to protect the privacy of student education records and grants students
certain rights regarding their records. While both mandate adherence to fair information practices
and restricts disclosure without consent, neither provides mechanisms for discharging student loans
due to privacy violations.

If you have specific questions or concerns about your account data, StudentAid.gov provides
general information, including details about aid, enrollment history, and other assistance. If you have
detailed questions about your account, please contact us using the information below.

If you have any other questions, you may call us at ************ from 8 a.m. to 9 p.m. (Eastern)
Monday, 8 a.m. to 8 p.m. Tuesday and Wednesday, and 8 a.m. to 6 p.m. Thursday and Friday. You
can also email NelnetCustomerSolutions@********************* or visit ********************* .

Sincerely,

******** **
Nelnet
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False reporting to credit bureas
Business Response
Date: 03/17/2025
Pertaining to ******** ******** federal student loan
account we reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB)
regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of Education (ED), we service your federal student loans. We take your concerns seriously and appreciate the opportunity to respond.
Your concern, as we understand it, is that you believe we are reporting false information to the consumer reporting agencies (CRAs). You’re asking us to correct your credit report.
In order for us to further investigate your dispute, we require additional information. Please send us the following information:
•
An explanation of the information you are disputing. (E.g., late payments in March 2020.)
•
An explanation why you believe the data we furnished to the CRAs is inaccurate.
•
If you have documents to support your position, please send those to us.
Providing relevant documentation that supports your dispute will also assist with our investigation. Please send your dispute to us with your name and Nelnet account number written on each page, log in to your Nelnet.StudentAid.gov account, and select Documents, then Upload Documents and Forms. You can also mail your documentation to the following address or email it to SubmitMyForms***********************

Customer Answer
Date: 03/25/2025

Complaint: 2*******

I am rejecting this response because: Please read attached document. Nelnet has violated several acts and I am prepared to take legal action.

Sincerely,

******** ******
Business Response
Date: 04/01/2025
Pertaining to ******** ******** federal student loan account, we reviewed
their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB)
regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S.
Department of Education (ED), we service your federal student loans. We take your concerns
seriously and appreciate the opportunity to respond.
As we understand it, you were not made aware of your Nelnet account which is associated with your
student loans. You state you were not informed that your loans were sold to Nelnet or that they
would be reported as separate tradelines on your credit report. You state you did not receive notice
of the late payments and had no opportunity to address the issue. You’re asking us to correct the
inaccurate late payments on your credit report and proof of the notification that your loans
transferred to Nelnet.
We responded to your similar concerns with our letter dated March 26, 2025. We’ve enclosed a copy
of this letter for your review. We’ve also enclosed your welcome email that we sent you on July 26,
2022.
As a data furnisher, Nelnet reports each loan to the consumer reporting agencies (CRAs) as a
separate tradeline. We currently service your six Direct Stafford Loans, so we report six loans to the
CRAs.
** *** **** *** ***** ********** *** *** **** ** ** ************ **** * **** ** ** **** *********
******* * **** ** * **** ******* ******* ******* *** ** **** ** * **** ********* *** *** ****
**** ** * ****** ***** ******* **** ********************* ********
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12, 2025 I was made aware of a prior balance with Nelnet.
Nelnet shows a past due balance for me
They did not notify me in writing or by phone of this past due balance.
They apparently updated my email address some time ago with an inaccurate email
They updated their page to not send bills via mail and did not notify me as they have the incorrect email address.
I want this corrected on my credit report immediately. If they had sent me a bill, I would have paid it as I have always done.
Business Response
Date: 03/20/2025
Pertaining to ****** ********** federal student loan account,
we reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is you state that you were not aware that your loans were with
Nelnet until March 12, 2025, and you were not notified in writing or by phone of the past due
balance. You also state that your email address was updated at some point incorrectly. You are
asking us to correct your credit report.
ED authorized the transfer of your federal student loans from Great Lakes Education Loan Services,
Inc. (GLELSI) to Nelnet, on January 3, 2023. We have included a copy of the Welcome Letter that
was sent on January 16, 2023.
At the direction of ED, all federal student loans were placed in forbearance due to the COVID-19
national emergency from March 13, 2020, through August 31, 2023. When your loans returned to
repayment in September 2023, they were eligible for ED’s on-ramp benefits. To help borrowers
successfully return to repayment in October 2023, ED created a temporary on-ramp period through
September 30, 2024. This 12-month on-ramp period protected borrowers from the worst
consequences of missed, late, or partial payments, including no negative credit reporting for
delinquent payments, and an automatic administrative forbearance after 90 days of delinquency to
bring the account up to date. On-ramp protections ended on September 30, 2024.
Our records show you received the automatic on-ramp forbearance on January 31, 2024, July 31,
2024, and October 31, 2024. We have enclosed a copy of your deferment/forbearance history for
your records.
Under the Fair Credit Reportin
Customer Answer
Date: 03/20/2025

********** ********

I am rejecting this response because: this company never sent me a written bill, used an invalid email address for me. I was not aware of this company. If they had simply notified me in writing by mail, I would have paid the bill and been aware, but instead they used an email address that was not mine and only sent notices via email. They never called me, never sent me a letter via mail. I want them to remove the bad report on my credit due to their lack of professional responsibility. Their actions are borderline fraud.

Sincerely,

****** ********
Business Response
Date: 03/31/2025
Pertaining to ****** ********** federal student loan account, we reviewed their concerns and provided the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of Education (ED), we service your federal student loans. We take your concerns seriously and appreciate the opportunity to respond.
As we understand it, you believe your payments would not have been late if we mailed the statements to your physical address instead of emailing. The payments were late because the email on file was not correct. You are asking us to remove the late payments from your credit files.
Based on your concern and our review of your account, we verified we responded to your similar concern on March 20, 2025. As previously stated, not only did we try to reach you by email, but we also called the number on file as well. Again, it is the borrowers responsibility, per the signed promissory note, to notify ED and Nelnet of and changes in your contact information. We have enclosed our previous response for your review.
** *** **** *** ***** ********** *** *** **** ** ** ************ **** * **** ** * **** ********* ******* * **** ** * **** ******* *** ********** *** * **** ** * **** ******** *** ******* *** *** **** **** ** * ****** ***** ******* **** ********************* ********
Customer Answer
Date: 04/02/2025

Complaint: 23057453

I am rejecting this response because they never notified me by phone. If they can prove they notified me on my correct phone number and the email address they used has not been an email address I have used for over 20 year if I ever used it. I do not recall this email ever in use. The previous provider that they received my loan from did NOT use that email to contact me. I was unaware of who Nelnet was, I was unaware they had my loan, they did not bill me the way the previous provider did, they did not call me, I never requested notification via email, I have always received notifications via mail. For them to decide to take over my loan, for them to decide to notify me by email - to an incorrect email, for them to not mail me bills - as was requested on my previous account, this is not okay. I do not accept their response and will only accept their response when they acknowledge and correct my account and my credit report. This is literally the only late bill in over 7 years across my entire credit report and I can furnish proof of this.

**********

****** ********
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My student loans have been in forbearance and doesn't end until April 30, 2025 unless I call for an extension. I contacted them to get a loan consolidation in Feb 2025 and got a response back with a mthly payment amt that would not be affordable for me. I called today 03/12/25 to speak with them after i noticed my credit score dropped 120 pts. The representative explained that I currently had no payment due and was still in forbearance and to contact credit bureaus to have correction made on my credit report. She said the consolidation they did caused the action on the debt and for it to change and look as if in default and payments behind over 90 days when that in fact wasn't and isn't the case. It's really unfair for me the customer to have to now make all these calls to three credit bureaus on a mistake they made. They should be the one correcting my account and providing the three credit bureaus with updated information to quickly get my credit report score back where it was before they made the mistake. I am requesting that they make correction and update the credit bureaus immediately.
Business Response
Date: 03/19/2025
Pertaining to ******* ******** federal student loan account, we reviewed their concerns and provided the attached response.We appreciate your feedback on your BBB Rebuttal case. We understand you still have concerns
related to your credit report and our previous response.
Based on your request and the information you provided, we carefully reviewed your account, and
the corresponding data furnished to the consumer reporting agencies (CRAs). As a result of our
investigation, we can confirm that we have only reported your loans as current. We have enclosed a
copy of the March 21, 2025, letter informing you that no adjustment is needed to your credit file.
You may contact the CRAs directly to dispute your claim. The March 19, 2025, letter provided you
with contact information for each CRA.
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****** *****
Customer Answer
Date: 03/19/2025

********** ********

I am rejecting this response because:
My loan accounts were in forbearance and still are. They are not late and were not 90 days late then. I would like update made to all credit bureaus.
Thank you

**********

******* ******
Customer Answer
Date: 03/31/2025

Complaint: 23057174

I am rejecting this response because:
Nelnet very well did report to the credit bureaus that I was 90 days late when I wasn’t late at all. In fact as stated before I was in deferment. I have attached a screenshot of what they did and how it drastically affected my credit score in a negative way from my online Credit Karma account as proof. I want this updated across the bureaus immediately.

Sincerely,

Typhani Mccall
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The reason why I need these accounts and inquiries removed is they are fraud and inaccurate, and they do not belong to me.
Business Response
Date: 03/15/2025
March 15, 2025

******* *******
*** ******** ****
********** ** *****

Account: **********

Dear *******,

We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB)
regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S.
Department of Education (ED), we service your federal student loans. We take your concerns
seriously and appreciate the opportunity to respond.

Your concern, as we understand it, is that you believe you have been the victim of identity theft. You
are requesting that we remove this loan from your credit report.

If someone unlawfully used your identity without permission to take out federal student loans,
information is required to initiate an investigation. Please visit ED’s website StudentAid.gov for
information on how to report Identity Theft and initiate an investigation.

We noticed the mailing address you included with your inquiry is not the same contact information
we have on file. We may receive updates from your school or ED if either of these entities have
different contact information for you. Please log in to your StudentAid.gov account
or ********************* account to review and update your contact information. Alternatively, you
can contact ED at 1-************ or our customer service team using the contact information
provided at the end of this response.

If you have any other questions, you may call us at ************ from 8 a.m. to 9 p.m. (Eastern)
Monday, 8 a.m. to 8 p.m. Tuesday and Wednesday, and 8 a.m. to 6 p.m. Thursday and Friday. You
can also email NelnetCustomerSolutions@********************* or visit *********************.

Sincerely,

*** **
Nelnet
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable with Great Lakes Student Loans. I do not have a contract with Nelnet, they did not provide me with the original contract as I requested.
Customer Answer
Date: 03/12/2025
Nelnet did not provide me with my original loan contract as requested that I had with Great Lake Loans.
Business Response
Date: 03/25/2025
Pertaining to **** *********** federal student loan account, we reviewed
their concerns and provide the attached response.
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26th 2025 I paid my student loan off in full. Amount posted as February 27th. Two days later it showed interest of .07¢ that then became a principal balance of .07¢ three days later. Spoke with a representative between March 1st and 4th (don't remember the date) who said it would not need to be paid sense the account was paid in full on the 27th. Spoke to another representative today (March 11th) that said it is my actual balance and the account hasn't been paid in full and I would have to pay the .07¢ to close the account and that it can take up to three months for my account to reflect as closed, until which point my .07¢ would accrue interest (how does a zero balance accrue interest and become a balance?). Explained prior calls and what I was informed to which point I was transferred to an account supervisor (Mary, March 11th) who explained the .07¢ would 'fall off' once my payment had posted (it already posted February 27th) and that she was unsure why the previous specialist would say that it would accrue any interest. Paid the .07¢ that should never had accrued in the first place and asked for verification there would be no interest charged. Supervisor stated she noted it in my account. Explained I planned on reporting the matter to BBB at which point she said the other representative should have taken care of the amount because it would fall off and that, given the small amount, it wouldn't accrue any interest until late next year. Again does not explain how interest accrues on an account with a zero balance. Checked my statements, h & r card was method of payment, original pay off amount was paid prior to their end of day time of 3pm on the 26th. Would like this investigated to prevent others paying illegally applied interest on their accounts. I don't care if it's a small amount, I want the .07¢ I never should have been charged refunded.
Business Response
Date: 03/31/2025
Pertaining to **** ********** federal student loan account, we reviewed their concerns and provide the attached responseWe are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is on February 26, 2025, you paid your student loan off and the
payment posted on February 27, 2025, however two days later you still had a balance remaining of
$0.07. After speaking with a representative, you were advised that that amount would be taken off.
You were also advised you had to pay it off.
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