Complaints

This profile includes complaints for Nelnet - National Educational Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nelnet - National Educational Loan Network

  121 S 13th St # 201 Lincoln, NE 68508-1911

  
• 

  NelNet Corporation

  8425 Woodfield Crossing Boulevard #401 Indianapolis, IN 46240

• 

  Nelnet-National Educational Loan Network

  3015 S. Parker Rd. #400 Aurora, CO 80014

• 

  Nelnet - National Educational Loan Network

  12165 W Center Rd Omaha, NE 68144-3962

  
• 

  Nelnet, Inc.

  6420 Southpoint Pkwy Jacksonville, FL 32216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite prior disputes and your failure to correct the inaccurate information on my credit report, this serves as a formal notice of my intent to pursue legal action for continued violations of the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).
  
  Your company’s repeated negligence has caused me significant financial and personal harm. If these inaccuracies are not corrected immediately, I will have no choice but to file a lawsuit under the following statutes:
  
  FCRA 15 U.S. Code § 1681n – Civil Liability for Willful Noncompliance
  FCRA 15 U.S. Code § 1681o – Civil Liability for Negligent Noncompliance
  FDCPA 15 U.S. Code § 1692k – Civil Liability for Debt Collection Violations
  I demand the following updates or deletions be made to my credit report:
  
  Under 15 U.S. Code § 1681b (Permissible Purposes of Consumer Reports), I never gave written consent to report anything on my consumer report, making this a violation of 5 U.S.C. 552a:
  
  DPED/Nelnet
  Account Number: ***************
  DELETE THIS ACCOUNT IMMEDIATELY as per 15 U.S. Code § 1681e(b) and 15 U.S. Code § 1681i(5).
  
  DPED/Nelnet
  Account Number: *************** DELETE THIS ACCOUNT IMMEDIATELY as per 15 U.S. Code § 1681e(b) and 15 U.S. Code § 1681i(5).
  
  You have 30 days from the receipt of this letter to comply. Failure to do so will result in legal action seeking $5,000 per violation, including:
  
  Defamation
  Financial Injury
  Violations of the FCRA
  Penalty of Perjury
  Violations of 15 U.S.C. 1692g (Failure to Validate Debts)
  Violations of 15 U.S.C. 1681b (Permissible Purposes of Consumer Reports)
  Supporting documents, including my driver’s license and proof of address, are enclosed. I expect your immediate attention.

  

  Business Response

  Date: 03/19/2025

  March 19, 2025
  
  ***** *********
  **** ****** ****** ****
  ******* ** *****
  
  Account: **********
  
  Dear *****,
  
  We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
  your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
  Education (ED), we serviced your federal student loans. We take your concerns seriously and
  appreciate the opportunity to respond.
  
  Your concern, as we understand it, is that you are disputing late payment data furnished to the
  consumer reporting agencies (CRAs) regarding your loans. You did not give consent for us to share
  your information, and you are asking that we remove all late payment data from your credit files.
  
  In accordance with our agreement with ED, we furnish your account data to the CRAs. As a data
  furnisher, under the Fair Credit Reporting Act, we have an obligation to ensure the data we furnish is
  complete and accurate. Any information we share is in accordance with the U.S. Consumer Privacy
  Notice, which offers you certain choices with respect to the use and sharing of your personal
  information. Enclosed is a copy of ED’s privacy notice which states that, for everyday business
  purposes - such as to process your transactions, maintain your account(s), respond to court orders
  and legal investigations, or report to credit bureaus, we do share your information, and you may not
  opt-out of this sharing.
  
  We previously serviced your three Federal Stafford Loans. These loans were disbursed through the
  Direct Loan Program. Due to unresolved delinquency, we transferred your loan(s) to ED’s Default
  Resolution Group (DRG) in June 2019. You can reach DRG at ************.
  
  If you have any other questions, you may call us at ************ from 8 a.m. to 9 p.m. (Eastern)
  Monday, 8 a.m. to 8 p.m. Tuesday and Wednesday, and 8 a.m. to 6 p.m. Thursday and Friday. You
  can also email NelnetCustomerSolutions@********************* or visit *********************.
  
  Sincerely,
  
  ***** **
  Nelnet

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am repeatedly receiving fraudulent bills demanding payments that have already been made, the the check cashed, and the checked cleared back to my bank. When I complain, they first insist that I double check with my bank. I then take time off of work, obtain proof from the bank, and they insist that the problem is merely slow recording of payments (despite the fact that they not only cashed the check, but it already cleared). The first several times, I wrote this off to a mistake, but this is clearly a fraudulent business practice that is costing me a lot of time and money and has forced me to send payment via certified mail (at my expense) and take time off to document proof of payment.

  

  Business Response

  Date: 03/19/2025

  Pertaining to ****** ******** federal student loan account, we reviewed
  their concerns and provide the attached response.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t have any information, all I have is the charges on my credit report that I want to dispute for the student loan that I have.

  

  Business Response

  Date: 03/17/2025

  Pertaining to ******** ******** federal student loan account, we reviewed their concerns and provide the
  attached response.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection service never communicated that they took over the collection for great lakes loan services, never communicated stating that the loans were late till the account went delinquent and effected my credit score. No communication telling me that my loan was past due and never received certified mail sating that I owed money to them, no certified mail to any of the people that was also in the documentation. After the loan went delinquent I had to set up an account to see the funds that they were collecting for and still no information. The funds were well over five grand for two different accounts. After many phone calls they were no help on getting the hit off of my credit score and are still unwilling to help with that. I have told them that I have reputable credit and previous transactions through other student loan venders/ student loan collections that have dated for many months. When asked about the loan they say that they are only a collection service and are unwilling to help obtain the details about the loan. After the loan payment went delinquent approximately a week later they also hit my credit with a derogatory account before the next payment was due. Next payment was paid in full including the interest that has been occurring over the last couple months. Still unwilling to help with the negative credit after numerous calls.

  

  Business Response

  Date: 03/17/2025

  Pertaining to ****** *** *******s federal student loan
  account we reviewed their concerns and provide the attached response. We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
  your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
  Education (ED), we service your federal student loans. We take your concerns seriously and
  appreciate the opportunity to respond.
  Your concern, as we understand it, is that you believe we never communicated that we took over
  servicing your loans from Great Lakes Educational Loan Services, Inc. (GLELSI). In addition, you
  believe we never communicated the loans were late until the account went delinquent and effected
  your credit score. You’re asking us to correct your credit report.
  On May 2, 2023, your lender, ED, transferred your loans from GLELSI to Nelnet. ED contracts with
  several servicing companies, including Nelnet. They may transfer the loan from its current servicing
  company to a different servicing company of their choice at any time. We’ve enclosed a copy of our
  Welcome Letter we emailed to you on May 13, 2023.
  Under the Fair Credit Reporting Act, we have an obligation to ensure data we furnish to consumer
  reporting agencies (CRAs) is complete and accurate. Based on your request and the information you
  provided, we carefully reviewed your concern, and the corresponding data furnished to the CRAs.
  Our investigation indicates the data accurately reflected your loan status at the time it was furnished.
  Due to the continued delinquency occurring on your loans, the data we furnished from January 2025
  and February 2025 reflected your past due status. On March 4, 2025, your account was no longer
  past due because a payment of $390.87 was applied to your account effective March 3, 2025.
  During this time, we sent you billing statements each month. When your account became past due,

  Customer Answer

  Date: 03/18/2025

   
  
  ********** ********
  
  
  
  I am rejecting this response because: as of today 3/18 I have received another email from Studentaid.gov saying my loans are still past due when a payment to bring the account current was made back on 3/7 and I have another payment scheduled to come out in April. This reporting agency is being deceptive in the credit reporting pratices as they have not notified me in an attempt to collect any debits. Email although can be an effective communication tool does not show me receiving or even opening any emails from them. We have also asked for the original copy of the loan docs as we did not remember agreeing to any loans with Nelnet as we did a private loan via sallymae which has been paid on every month!

  
  
  
  **********
  
  ****** *** ******

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this dispute is Nelnet has flagged a $12 payment 120+ past due, which is one loan out of a "group" of 6 loans, which all others have been in perfect standing. I cannot get answers as to how that happened. Not only is this wrong, but the act of placing it 120+ past due has impacted my credit 4x worse than if it were a "30 day" past due. Apparently, they sent an update to my childhood home (all information was wrong in their system, wrong phone #, address, email, etc), stating that ***** ***** ********* ******** had merged with Nelnet. I had no knowledge of this, and due to ******* student loan forgiveness attempts, all accounts had been in good standing or "paused." This is now affecting my ability to obtain a home for my wife and three year old daughter, over a $12 student loan payment that should have been in good standing considering each of the other loans taken at the same time I attended the University of Southern Maine in 2011, were and are in good standing. In no way should this be flagged 120+ days late. The total loan amount balance on this particular loan in question is less than $300. My credit score dropped 62 points from this, which is absolute insanity.

  

  Business Response

  Date: 03/19/2025

  Pertaining to ****** *********** federal student loan account,
  we reviewed their concerns and provide the attached response.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am repaying my student loans using auto pay. Nelnet only took $57 dollars from my account the said I was delinquent for an unpaid amount. The money is in my personal bank account.
  
  I want all penalties removed, and any negative credit reporting to be canceled. This isn't the first time they pulled this stunt.
  
  Their automatic debit payment registration is extremely complicated and I would like them to fix that as well. It should only be minimum owed, plus additional amount. But their system doesn't display that. It's much more complicated.

  

  Business Response

  Date: 03/19/2025

  Pertaining to ******* ****** federal student loan account, we reviewed
  their concerns and provide the attached response.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have various student loans dating back to as far as 2008. I made regular payments on these loans until 2016 when these payments stopped, for reasons unbeknownst to me. Since that time, I have continued to make regular, repeated monthly payments to Mohela, who I believed had purchased any and all of my student loan debt. I checked my credit score on 3/7/2025 to discover that it had fallen from over 800 to approximately 600. It was at that time that I discovered that Nelnet had reported multiple loans as 90 days past due to the credit reporting agencies.
  
  I had absolutely zero knowledge or indication that my need to make payments had been re-instated. I received no emails, I received no letters. I did receive a couple of calls from an 888 number that I had never answered because I suspected them to be spam/telemarketing calls.
  
  I have since made the payment needed to bring my account current. I owe what I owe and I'm happy to pay it. But I find it highly suspect, or at the very least unconscionable, that someone's credit score could be tanked over the spontaneous reenactment of payment plans that they had received no correspondence about and had no knowledge of. (Further, Nelnet still had my account information on file for the account that I had previously used to make automated payments. As far as I know there was no attempt to debit payments from that account.)
  
  I have made the payment necessary to bring my account current and will soon pay my balance in full to have this behind me. I would like to see any reports of late payments to credit reporting agencies removed from my credit history, and given the above information I don't think this is an unreasonable ask.

  

  Business Response

  Date: 03/18/2025

  Pertaining to ******* ****** federal student loan account, we reviewed their concerns and provide the attached response 

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  Nelnet allows an auto debit from accounts but only for the amount due. There is no way to allow additional recurring payments to pay the loan down quicker than the full term. I feel this is predatory and prevents loan burdened individuals from making additional payments on the account. Please correct this.
  
  Other federal student loan servicers allow recurring additional payments such as Great Lakes. This is unfair. Most other loan servicers & creditors allow this option to pay extra each month.

  

  Business Response

  Date: 03/17/2025

  Pertaining to **** ********** federal student loan account, we reviewed their concerns and provide the
  attached response.

  Customer Answer

  Date: 03/17/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me  

  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nelnet FAILED to notify me via US Mail about resuming payments on student loans. I contacted Nelnet in August 2024 and was advised there was a HOLD on ALL student payments, in which I had already made a payment for August 2024. They failed to advise customers of this HOLD and subsequently also failed to notify when payments were resumed. In March 2025, I received notification that my credit score dropped 200 points due to Nelnet INCORRECTLY reporting that I was past due on payment. Again, Nelnet failed to contact me via US Mail to inform of payments being resumed after the HOLD nor did they notify me about re- certifying for the Income- Driven Repayment plan (which I have been enrolled since before the transition from ***** ***** to Nelnet). I have NEVER missed a payment and want to report Nelnet for their negligence and failure to communicate. I am also requesting for my credit to be fixed. Thank you.

  

  Business Response

  Date: 03/18/2025

  Pertaining to ******* ******* federal student loan
  account we reviewed their concerns and provide the attached response. We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
  your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
  Education (ED), we service your federal student loans. We take your concerns seriously and
  appreciate the opportunity to respond.
  Your concern, as we understand it, is that you believe Nelnet failed to notify you via US Mail about
  resuming payments on your student loans. You contacted us in August 2024 and was advised there
  was a hold on all student loan payments. Subsequently, you received notification that your credit
  score dropped 200 points because we reported your account past due to the consumer reporting
  agencies (CRAs). You’re asking us to remove the delinquencies from your credit report.
  We apologize for the frustration you have experience with this issue. On March 14, 2025, during a
  telephone conversation with a Nelnet representative, we advised there was an increase in payments
  on your income-driven repayment plan in April 2024. You voiced your concerns about not receiving
  notice of this increase. Our representative called our Enrollment Processing Department while you
  were on the line, and we were able to reinstate your payment amount to $242.43.
  On March 12, 2025, we explained our investigation of the data furnished to the CRAs with our
  enclosed response. We are obligated by the Fair Credit Reporting Act to ensure the data we furnish
  to CRAs is complete and accurate. The data we provided to the CRAs accurately indicated your loan
  status at the time it was furnished. Due to the continued delinquency occurring on your loans, the
  data we furnished from January 2025 to February 2025 reflected your past due status. On March 7,
  2025, your account was no longer past due because a payment of $1,454.58 was applied to your

  Customer Answer

  Date: 03/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The reason for my call in August 2024 was due to the payment increase.  ***** the representative, did NOT advise that the reason for the increase was due to a past deadline for me to recertify under the IDR plan, she rather told me she did not know why the payment increased and went on further to tell me about a government hold on student loans.  She also did not inform me that she would be placing my loan into forbearance, which was later confirmed on 3/14/2025 by ****** ** (Account Manager), that my account should NOT have been placed into forbearance.  If my payments increased due to recertification, there was NO notification that it was time for me to recertify under the IDR plan or that there was a deadline for me to recertify and if I did not, my payments would increase significantly.  I did not receive a phone call or US Mail notifying me dating as far back as April 2024 that it was time for me to recertify or there was a deadline (****** ** confirmed that my renewal deadline is April of every year).  Please provide the documentation that I was notified that it was time for me to recertify PRIOR to my payments increasing.  Again, Nelnet does NOT communicate effectively or appropriately to notify of important changes, updates or deadlines.  A billing statement does NOT indicate important changes or updates to an account; therefore, I did my due diligence by calling in August 2024 to obtain more information about this payment increase, however I was misinformed by the representative and unnecessary and unauthorized changes were made to my account. 

  In regard to my contact phone # listed on file, on 3/6/2025, it was confirmed that there was an INCORRECT phone # listed (one I have never provided).  I updated my contact information on 3/7/2025 and received an email that my account was updated.  However, when I logged into Nelnet on 3/14/2025, the information REVERTED to an old, non- working phone #.  I had to update my contact information AGAIN on 3/14/2025.  If Nelnet claims to make phone calls, it is important to have correct phone #s, which mysteriously keeps changing to an incorrect phone number, even though I have email notification that it was updated.  This makes me extremely uncomfortable and suspicious to say the least.  

  All in all, Nelnet needs to assume accountability and remove this negative impact on my credit.  This is the only resolution I am seeking.  Representative: **** should have taken better steps to insure I was PROPERLY informed during my initial call in August 2024.  Account Manager: ***** also was NOT helpful and also could not figure out why my payments increased.  She said she would follow up with an answer, it is 3/27/2025, and I have yet to receive a call from her.  Everyone directly involved under my account from August 2024 to March 2025 (with the exception of ****** **) did NOT do their job correctly and I will NOT be held accountable.  Again, I called when I noticed the payment on my billing statement was incorrect and was provided incorrect information.  Nelnet should take responsibility and remove this negative impact on my credit.

  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nelnet failed to notify me in writing that my Covid era protections were expiring and reported me 90 days delinquent which resulted in my credit being hit with a 200 point decrease. I attempted to contact Nelnet for multiple weeks and was told that my information was in correct and to submit my ID for verification. I submitted my ID multiple times and finally got through to someone. Once I got through to them my address, multiple phone numbers, multiple emails, and my date of birth was incorrect. They had not ONE correct piece of information about me. The customer service rep said that the previous servicer who was shut down due to “ fraud “ probably did that and that my loans aren’t with Nelnet anymore and another servicer and hung up on me.
  
  How can you report me 90 days delinquent when you didn’t notify me and then wouldn’t even offer to do a good faith adjustment to my credit.

  

  Business Response

  Date: 03/14/2025

  Pertaining to ******* ******'s federal student loan account,
  we reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB)
  regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S.
  Department of Education (ED), we previously serviced your federal student loans. We take your
  concerns seriously and appreciate the opportunity to respond.
  Your concern, as we understand it, is you assert that Nelnet failed to notify you that your COVID-19
  protections were expiring and as a result your loans were reported as 90 days delinquent. Once you
  were able to reach someone you found that your contact information was incorrect, and your
  previous servicer had shut down. You are asking us to correct your credit report.
  ED authorized the transfer of your federal student loans from ***** ***** *********** ****
  ********** **** ******** to Nelnet, on March 2, 2023. We have included a copy of the Welcome
  Email that was sent on March 14, 2023.
  At the direction of ED, all federal student loans were placed in forbearance due to the COVID-19
  national emergency from March 13, 2020, through August 31, 2023. When your loans returned to
  repayment in September 2023, they were eligible for ED’s on-ramp benefits. To help borrowers
  successfully return to repayment in October 2023, ED created a temporary on-ramp period through
  September 30, 2024. This 12-month on-ramp period protected borrowers from the worst
  consequences of missed, late, or partial payments, including no negative credit reporting for
  delinquent payments, and an automatic administrative forbearance after 90 days of delinquency to
  bring the account up to date. On-ramp protections ended on September 30, 2024.
  Our records show you received the automatic on-ramp forbearance on January 31,

  Customer Answer

  Date: 03/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was unable to speak with any individual at your office. You had my information incorrect from my date of birth to my phone number, email, addresses, and my references. I submitted a ID on multiple occasions to correct my info. Please provide me with the original promissory note and please provide me with the direct phone number to a supervisor I could speak with. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 03/31/2025

  We have responded to this concern in the time allotted. The initial response was uploaded on March 14, 2025, and the rejection response was uploaded on March 28, 2025. We have uploaded again. Please let us know if there is anything else needed.

  Thank you.