Reviews

This profile includes reviews for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First National Bank of Omaha (FNBO) has 101 locations, listed below.

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  First National Bank of Omaha (FNBO)

  1620 Dodge St Omaha, NE 68102-1593

  
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  First National Bank of Omaha (FNBO)

  11404 W Dodge Rd Omaha, NE 68154-2511

  
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  First National Bank of Omaha (FNBO)

  16770 W Maple Rd Omaha, NE 68116-2105

  
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  First National Bank of Omaha (FNBO)

  3815 Denmark Dr Council Bluffs, IA 51501-7743

  
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  First National Bank of Omaha (FNBO)

  315 W 3rd St Chadron, NE 69337-2317

  

Review Details

• Review fromElena K

  Date: 05/25/2023

  1 star

  Elena K

  Date: 05/25/2023

  I had a terrible experience with FNBO recently. I paid Expedia for services not provided. I disputed charges and was giving credit. But then bank had a nerve to charge me again for services I paid and was not provided . I called 3 times. Last one was a man who absolutely was agree with my situation but said they couldn't do anything. Before that I was simply disconnected. Most important first time I called- very rude women just told me several times you have to resolve your issue on your own and eventually hanged up on me. Wow! That's not the way to treat your customers. First you charged my credit card for services I paid to scam company Expedia then you hang up on me refusing to resolve the issue. I've been with this bank for many years Looking forward to close all my accounts with them Chase treating their customers much better...
  

  First National Bank of Omaha (FNBO)

  Date: 05/26/2023

  Elena, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. To look into a disputed charge further, and see what options may be available for a dispute, you can give us a call at 888-238-5070 and our Specialists will be happy to help.

• Review fromBob M

  Date: 05/25/2023

  1 star
  I have their MGM world MasterCard credit card and randomly they will hold payments for 2 weeks before releasing credit. The money comes out of my bank the day I make the electronic transfer. FNBO can’t tell me why this occurs only that it is at their discretion. Told me that if I don’t like it, I should take my credit card business someplace else. I put $80k worth of charges on this card last year but I guess my business is not important to them. Avoid FNBO as they seem to run their business with contempt for the customer.

• Review fromRick S

  Date: 05/20/2023

  1 star

  Rick S

  Date: 05/20/2023

  Terrible service on this MasterCard. I applied for this to get the Amtrak rewards but it's been a nightmare. They took more out of my checking account than the balance due this month. I asked about this on two different occasions. The first person said that it is a mistake and she will "look into it," but I never heard anything back. The second person said that it's normal to do that, I told him the last person said otherwise, he insisted that I never spoke with anyone else. Also, the website won't show the credit and that I overpaid, but it was confirmed by calling.
  Avoid this CC, not worth the hassle of calling several times, waiting on hold and being told that I'm wrong.
  

  First National Bank of Omaha (FNBO)

  Date: 05/23/2023

  Rick, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. To see what happened, and what options we may have available, you can give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.

• Review fromian s

  Date: 05/12/2023

  1 star

  ian s

  Date: 05/12/2023

  A zero interest credit card for one year turned out to for three months.
  Called them only for them to only on balance transfers.
  Next call the manager said there was no such card.
  I sent the full payment to them, the money came out
  of my account but did not post to the credit card for TWO
  WEEKS.
  Worst credit card I have had in forty years of credit cards.
  They are a complete scam how they are allowed to get away
  with this is disgusting.
  It is not loosing a couple hundred dollars that is maddening it is the lying.
  Ian S.
  ( It says I must choose a star rating but it will not let me leave blank.)
  

  First National Bank of Omaha (FNBO)

  Date: 05/15/2023

  Ian, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. All payments post to credit cards in the same timeframe. If a payment is scheduled or received before 5 PM CST on a business day, it will post to the account the same day. A payment scheduled or received after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business day, it will post to the account the first business day following and will be back-dated to when it was originally scheduled or received. Please note, in some situations, the availability of funds from a payment may be limited until we can be sure that the payment won't be returned. To address concerns about the acquisition terms of your account, you can give us a call at 800-652-5313.

• Review fromRicarrdio H

  Date: 05/10/2023

  4 stars

  Ricarrdio H

  Date: 05/10/2023

  Haven’t used too much credit through them. But so far the little things I have with. My experience has be okay. I’ll give 4 stars
  

  First National Bank of Omaha (FNBO)

  Date: 05/15/2023

  Ricarrdio, we're glad to hear that everything is working well for you! Thanks for the 4 star review. If you have any questions or concerns, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromSharon B

  Date: 05/07/2023

  1 star

  Sharon B

  Date: 05/07/2023

  WORST CREDIT CARD COMPANY EVERRRRRR!!!! They lowered my limit on one card and 2 months later lowered my limit on the other card to the point where my credit score took a dive. What's crazy is while they were lowering my limits my other credit card limits were increased. My score was better when they lowered my limits than it was when I got the cards. THEY MESS UP PEOPLE CREDIT SCORES! I am in the middle of buying a home and they took my limit down to $*** availability. I was NEVER late with a payment and I paid more than the minimum amount. TERRIBLE COMPANY. ABSOLUTELY TERRIBLE!!!!
  

  First National Bank of Omaha (FNBO)

  Date: 05/08/2023

  We are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. There are many reasons an account's credit limit may be decreased, and if the decision is made to decrease the account's limit, a letter will be mailed to the address on file listing the factors that led to the decision. If you have questions, or do not receive the letter, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromAlisa J

  Date: 04/19/2023

  5 stars

  Alisa J

  Date: 04/19/2023

  I gotta say I see a lot of Negative reviews but , my experience has been Greatttttt
  I was recently scammed & I explained the whole situation & did the dispute my Issue has been Positively Resolved & the person whom I spoke to was real helpful & understanding.
  

  First National Bank of Omaha (FNBO)

  Date: 04/21/2023

  Alisa, we're glad to hear that you received great service for your dispute! Thanks for the 5 star review. If you ever have other questions or concerns, you can always give us a call at 888-530-3626 and we'd be happy to help!

• Review fromSusan D

  Date: 03/31/2023

  1 star

  Susan D

  Date: 03/31/2023

  I would never again choose this company for a business account! We are a small, woman-owned business and have used FNBO for 6 years. When my business partner’s debit card expired in October she had to wait 6 weeks for a replacement. We assumed it was a fluke. It was not. Mine expired in February. Today is the last day of March and I have spent hours trying to get a new card. I’ve gone to the local branches to talk to people in person. I’ve talked to both Peter and Kevin in customer service. Each time I’m told the card will be issued and mailed out the following day. I live 3 ½ hours from their corporate office where they claim the cards are processed. Every time the “reason” it doesn’t reach me is different. Generally the excuse is about the address or the post office, even though we regularly receive bank statements and they verify our address with each communication. In my last exchange I said I needed it overnighted to me. (For reference, that was on a Tuesday. Today is Friday. No card.) They wouldn’t do that via USPS. Only FedEx. They wouldn’t give me a tracking number. I asked for them to email it to me once they had it. They wouldn’t do that. He said he would call me the next day with the tracking number. He called me two days later and left a message for me to call him back (no tracking number). Then I got his voicemail. Haven’t heard back.
  The only conclusion I can come to is that FNBO is having some sort of problem with their debit cards (or with their bank as an organization) and they aren't able to get them but are not allowed to tell the customer. Do not trust this bank! I don't know why I do not have access to my money via my debit card. I can't imagine how FNBO believes I will keep my money in their institution if I cannot access it as I need to.
  All this energy and frustration over something as simple as replacing an expired debit card.
  

  First National Bank of Omaha (FNBO)

  Date: 04/05/2023

  Susan, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear about the service you received. Unfortunately, we are unable to assist in resolving this issue via this method of communication. However, if you still have not received your card and would like to see what solutions we may have available, you can give us a call at 800-652-5613 and we'd be happy to help further.

• Review fromSteven O

  Date: 03/29/2023

  1 star
  Horrible. Highly recommend to AVOID this bank at all costs.
  No regard for the promotions they offer for their customers. Applied for a credit card with a specific promotion within their partner companies MGM. The partner company confirmed that was the correct promotion and to contact FNBO to sort out the issue to determine why it was not applied correctly. The bank is refusing to sort it out and saying it wasn’t applied correctly so they cannot help me out.
  The agent at FNBO looked up the promotion to ensure it was with MGM. However, I was told no there is no way to apply it to my account. It’s awesome to get a bait and switch.
  Apply for a credit card under the impression I am getting a specific bonus only to be given something completely different.
  It’s amazing they can advertise a promotion and then the statement showed up with that bonus offered missing!
  This bank completely ripped me off. Wasting my credit score and having no problem with a bait and switch. Zero remorse for their actions. Just blame the customer.
  I only wish there was a different bank that was partnered with this credit card so I could terminate any existence with FNBO.
  What a shame a company can be so corrupt. Just makes no sense that the partner company says that is the promotion being offered and it’s on your account so you’re good to go but then FNBO decided they can do something different entirely. Really cool! Really glad to be apart of a bait and switch scam!

• Review fromRick Bezousek B

  Date: 03/19/2023

  1 star

  Rick Bezousek B

  Date: 03/19/2023

  Had a collection notice and credit reduction and a collection phone call to someone not even on my account ..I was in line on 42nd street freezing trying to make a payment with about 250 immigrants because of your banking hours..One day late..I can't wait till the news does a story on your little bully tactics and your abuse of your banking skills..Everyone Beware Do not use FNBO
  

  First National Bank of Omaha (FNBO)

  Date: 03/23/2023

  Richard, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Our Collections Department will only reach out to numbers that are listed on file, or have been previously approved for contact. If an incorrect number was called, we would recommend verifying your contact information is correct. For your convenience, our Customer Care Specialists are available 24/7 by phone at 888-530-3626.