Reviews

This profile includes reviews for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First National Bank of Omaha (FNBO) has 101 locations, listed below.

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  First National Bank of Omaha (FNBO)

  1620 Dodge St Omaha, NE 68102-1593

  
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  First National Bank of Omaha (FNBO)

  1501 N 84th St Lincoln, NE 68505-3117

  
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  First National Bank of Omaha (FNBO)

  102 S Locust St Glenwood, IA 51534-1775

  
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  First National Bank of Omaha (FNBO)

  1820 23rd St Columbus, NE 68601-3424

  
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  First National Bank of Omaha (FNBO)

  124 W 3rd St Alliance, NE 69301-3302

  

Review Details

• Review fromScott T

  Date: 08/14/2023

  1 star

  Scott T

  Date: 08/14/2023

  Worst company ever! Never had customer service agents be so rude on the phone. They have no ability to hep the customer. They just repeat the same thing over and over again. Was escalated twice and each person was less help
  Company is holding my money hostage and will not release the funds to my credit card even though it was debited from my Bank Account 3 business days ago.
  It's a shame that so many people have come here to write a bad review. Worst Customer Service I have ever had!!!!
  

  First National Bank of Omaha (FNBO)

  Date: 08/15/2023

  Scott, we're sorry to hear that the service you received did not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. In some situations, we may place a hold on the availability of funds from a payment until we are able to determine that it is unlikely to be returned for insufficient funds, invalid account number, or other reasons that your bank may provide. It can take up to 10 business days for a financial institution to make us aware of an issue with a payment. We regret any inconvenience this may cause. If you have any other questions or concerns, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromLex S

  Date: 08/10/2023

  1 star

  Lex S

  Date: 08/10/2023

  I've had my card less than a month and the company is already not honoring options that I'm supposed to have with this card. It says everywhere on my paperwork and initial application that balance transfers are an option with the card but it won't allow me to make one. There is not a representative or supervisor with any authority to change anything. I've never felt so mislead with any of my cards. I will be closing this account by the end of the week and sticking with Chase and Capital one, they know what customer service is.
  

  First National Bank of Omaha (FNBO)

  Date: 08/11/2023

  Lex, we appreciate you taking the time to bring your concerns to our attention and are sorry to hear that our services have not met your expectations. Unfortunately, this is not something we can look into via review, but to check an account for balance transfer options that may be available, you can give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromScott B

  Date: 07/26/2023

  1 star

  Scott B

  Date: 07/26/2023

  Worst bank I've ever dealt with, employees are inept at every level, can't get deposits right, can't get debit cards ordered to the proper accounts, and don't you dare have multiple accounts with them because they'll definitely screw that up too.
  

  First National Bank of Omaha (FNBO)

  Date: 07/28/2023

  Scott, we're sorry to hear that the service you received has not met your expectations and appreciate you taking the time to bring your concerns to our attention. So that we can look into this further, and see what options we may have available, can you give us a call at 800-642-0014?

• Review fromJames D

  Date: 07/22/2023

  1 star

  James D

  Date: 07/22/2023

  I’ve banked here for a long time but what I’ve found recently is that they don’t offer competitive rates. This is true across home loans, personal loans and even with the account types they offer. I was in a branch today and they wouldn’t even give me the rate on an HY account as I’m an existing customer and not a new customer. Seems like any business should focus on providing the best they can offer to their loyal clients. May consider moving all 4 accounts I have with them even considering the hassle. Disappointing to say the least.
  

  First National Bank of Omaha (FNBO)

  Date: 07/25/2023

  James, we appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can always give us a call at 800-642-0014 and our Specialists will be happy to help.

• Review fromAndrew H

  Date: 07/21/2023

  1 star

  Andrew H

  Date: 07/21/2023

  Something fishy is going on with their system and it appears they have manipulated it to not take payments so you will pay interest. If this has happened to me twice with FNBO, but never before in the 15 years I’ve had a BP card with the other providers. Also, not remembering more than on account online for payment is very suspicious as well.
  

  First National Bank of Omaha (FNBO)

  Date: 07/24/2023

  Andrew, we appreciate you taking the time to bring your concerns to our attention. When making payments online or via the mobile app, you will need to click the 'Submit', which will show you the payment information and prompt you to press 'Confirm'. If the payment is not confirmed, it will not post to the account. Please keep in mind, a payment scheduled before 5 PM CST on a business day will post the same day it is scheduled. A payment scheduled after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business day such as a weekend or Federal Holiday, will post to the account the first business day following and will be back-dated to when it was originally scheduled. If you have any other questions or concerns, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromBobby T

  Date: 07/17/2023

  1 star

  Bobby T

  Date: 07/17/2023

  To start with, the customer relations representatives are rude. FNBO automatically lowers your posted usable limits without informing you in advance which left me on vacation without the funds I assumed I had. When asked why they did this without any missed payments their reply was because of information gathered at the credit bureau. I do have disputed claims at the credit bureau but that should not effect my card until they are resolved. I will be paying off my card and then cutting it up and going with another Credit card company for my larger purchases and vacation trips. Why they cant pick up a phone or send an email to notify a customer of an issue is beyond me. Oh , but the representative did make sure and let me know several times that my payment due on the 8th of the month wasn't paid until the 9th which is a breach of contract in her opinion. Totally disgusted.
  

  First National Bank of Omaha (FNBO)

  Date: 07/20/2023

  Bobby, we're sorry to hear our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. We review our accounts on a regular basis and may make changes to an account's credit limit. If the decision is made to decrease an account's credit limit, a letter will be mailed to the address on file explaining the factors that led to the decision. If you have questions, or do not receive this letter, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromJ. S.

  Date: 07/15/2023

  1 star

  J. S.

  Date: 07/15/2023

  DO NOT GET A CREDIT CARD THROUGH THIS BANK!!! Terrible bank to do business with. My wife got scammed and they wouldn't remove the fraudulent charge. Operator on the phone even agreed with me, but stated there was nothing they could do. Told them to cancel both of the cards Inhad through them and they didn't even bat a eye. They lost $100's of business from me for $150 scam charge. How can you stay in business??? STAY CLEAR OF THIS BANK!!!!
  

  First National Bank of Omaha (FNBO)

  Date: 07/20/2023

  Jennifer, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear that our services have not met your expectations. For questions or concerns about the investigation of a fraudulent charge, or to see what options we may have available, you can give us a call at 800-678-0926 and our Specialists will be happy to help.

• Review fromRay M

  Date: 07/14/2023

  1 star

  Ray M

  Date: 07/14/2023

  FNBO has a Scheels store credit card where their payment site doesn't work. They make it difficult to make a payment in the hopes of scoring some late fees. Crappy business. Paying this card off so I can get rid of it.
  

  First National Bank of Omaha (FNBO)

  Date: 07/20/2023

  Ray, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. If you are having persistent issues when making payments via the website or mobile app, you can give us a call at 888-978-5296 and our Online Specialists will be happy to help.

• Review fromPaul T

  Date: 06/14/2023

  1 star

  Paul T

  Date: 06/14/2023

  Every time you make a payment online, they ask for payment source, instead of like everyone else have it static. So if you miss a number, they charge you $35. That is 100% free money for them, as the bank that refused the payment does not charge them anything. FNBO has it that way so you may make a possible mistake and rip you off.
  

  First National Bank of Omaha (FNBO)

  Date: 06/16/2023

  Paul, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. When making payments online, the most recently used payment information will be saved to your Online Banking profile. The only time payment information is removed is if a payment using a new routing and account number posts to your account, or you have contacted us to request that the saved information be deleted, which is usually the result of a returned payment. Per the terms of the cardmember agreement, if a payment is returned, the account may be subject to a returned check, or payment dishonor, fee. If you have any other questions or concerns, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

• Review fromMARIETA D

  Date: 06/06/2023

  1 star

  MARIETA D

  Date: 06/06/2023

  I applied for FNBO MGM rewards card. Used it for one month and the last charge was for $7240 which the card declined. When I called in I was told that I need to send them bautorized copies of my driver license, social security card and a pay stub. The nex day I called after sendung in the documents I was told that the vard was alreadt closed and that I should not be provided wuth any reason as that was their decision to close the account without any reason. I paid $150 for the naotary fees and my miney has been wasted because of morons like FNBO customer servuce. Please stay away from these hannibals.
  

  First National Bank of Omaha (FNBO)

  Date: 06/08/2023

  Marieta, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of your cardmember agreement, an account may be closed by the bank at any time. If the decision is made to close an account, a letter is mailed explaining the factors that led to the decision. If you have additional questions, or do not receive this letter, you can always give us a call at 800-877-7408 and our Specialists will be happy to help.