Reviews
This profile includes reviews for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
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Review fromJohn C
Date: 10/09/2024
1 starJohn C
Date: 10/09/2024
I have been paying my bill every month. There were a few months I didn't pay the full amount, but always paid something. The issue I have with this bank is they are calling me non stop several times a day at all hours of the day to collect less than $100. They also call from multiple different states with different numbers. Most of the numbers come up as Scam Likely on my phone, but the voicemail is always from FNBO. They need to stop calling me and harassing me. I know how much I owe and don't want these sneaky, scam numbers hounding me. How is this a legal business practice?
First National Bank of Omaha (FNBO)
Date: 10/10/2024
John, we're sorry to hear about your experience, and appreciate you taking the time to bring your concerns to our attention. We strive to achieve an excellent standard of service, and your review will be used to help improve our services in the future. To help resolve any issues or confusion with the status of your account, we would recommend calling us at 888-530-3626, and our Specialists will be happy to help.Review fromNicole W
Date: 10/08/2024
1 starNicole W
Date: 10/08/2024
Completely incompetent! Extremely poor customer service. They get enjoyment out of telling people no or we can't help you there's nothing we can do.First National Bank of Omaha (FNBO)
Date: 10/09/2024
Nicole, we're sorry to hear about your experiences. Our goal is to provide an excellent standard of service, and you may be assured your review has been forwarded appropriately to help improve our services in the future. If you have any other questions or concerns, you can call us at 888-530-3626, or submit a secure message after logging into your account from our website, and our Specialists will be happy to help.Review fromSamuel T
Date: 09/23/2024
1 starSamuel T
Date: 09/23/2024
I reported my card lost a week ago, with no update, no replacement card. ALL of their customer assistance numbers do not answer. Amateurish at best.First National Bank of Omaha (FNBO)
Date: 09/24/2024
Samuel, we are sorry to hear that our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. To check the status of your replacement card, and address any other concerns you may have, you can call us at 888-530-3626, or submit a secure message after logging into our website. Please keep in mind that all calls and messages are answered in the order received, and we apologize for any inconvenience that may be caused by hold or wait time.Review fromTheresa B
Date: 09/20/2024
1 starTheresa B
Date: 09/20/2024
I've asked the bank several times to stop asking if I want to go paperless when I login to their app and yet again I'm bombarded with the message to switch to paperless. I can't understand why there's no permanent NO TO PAPERLESS option.First National Bank of Omaha (FNBO)
Date: 09/20/2024
Theresa, we appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can call us at 800-642-0014, or submit a secure message after logging into our website, and our Specialists will be happy to help.Review fromRob W
Date: 09/15/2024
1 starSeriously DO NOT GET A CREDIT CARD FROM THIS BANK. They will flagrantly and blatantly damage your credit score as they did me. Odd that a customer who pays on time every time and maintained the recommended 30% or under use of the card has them just come along and yank all available credit for no reason leaving me with a card that had a 99% utilization rate which caused significant damage to my credit score which this crooked bank then tried to use to jack up my rates. YOU DID THE DAMAGE! So I paid off the entire balance the next day and chopped that card into the trash can. I will NEVER do business with this bank ever again and I will let every person I know that they should avoid them like the plague. Unless you want your credit intentionally damaged avoid FBNO at all costs.Review fromSandra D
Date: 09/05/2024
1 starSandra D
Date: 09/05/2024
The worst bank ever worked with and have worked with many - the top 7 at least, and others. This is for the credit card department, but based on this experience I would not recommend for anyone to ever bank here.
They did not go through with my fraud investigation after they said they would as the second rep weeks later is now saying this, because the charges were showing up as pending. The bank never called me. I had to call them. They never put a fraud alert on charges that were upwards of 800 dollars that other banks would have flagged as a fraud alert, as my previous banks did do this.
I did my own "investigations"/inquiries with the stores as well where the person committed fraud with my card.
They put you on hold for awhile, I gave feedback of the same to the rep in case it was a recorded line and she did not have a response.
They also never told me they open up another card automatically to transfer the balance when I reported fraud and closed out my account. I had to ask about this.
No.Thank.You.Ever.First National Bank of Omaha (FNBO)
Date: 09/06/2024
Sandra, we're sorry to hear about your experience, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed our customers' expectations, and you may rest assured your feedback will be used to help improve our services in the future. If you have any other questions or concerns, please call us at 888-530-3626, and our Specialists will be happy to help.Review fromAnna M
Date: 08/29/2024
1 starAnna M
Date: 08/29/2024
Offered me a 4.99% promo for life. Took advantage of the promo. Then they sent me a 0% promo for a year. I also took advantage of that and made sure to pay it in full before it ended. They applied the payment to the 4.99% promo and kept charging me interest on the 25% promo that had ended. This is a huge scam. Avoid them and of course calling and speaking to anyone there will be a huge waste of time. Jen the manager I spoke to was less than helpful. These types of bank scams need to be stopped. They know that by offering a 0% promo when you have a low interest promo will always get you unless you pay the entire balance off in full. They also conveniently raised my APR before the 0% promo ended. Again, just another dishonest bank out to scam people instead of offer customer service and loyalty. You would have made more in the long run but I hope the short period you scammed me was worth the business: shame on FNBOFirst National Bank of Omaha (FNBO)
Date: 08/30/2024
Anna, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear about the service you received. Our goal is to exceed our customer's expectations and your feedback will be used to help improve our services in the future. To help resolve any confusion regarding the terms of your account, including how payments are to be applied, and to see what options we may have available for the interest rate, you can call us at 888-530-3626, or submit a secure message after logging into your account from our website.Review fromLeo M
Date: 08/21/2024
1 starLeo M
Date: 08/21/2024
Filled a a promo for a card that offered an instant qualification and receive 200. The problem is has to be approved instantly and yet it states 7-10 days for review. Customer service, Ruthie, very rude. Not a good bank.First National Bank of Omaha (FNBO)
Date: 08/23/2024
Leo, we're sorry to hear that the service you received did not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed our customer's, and potential customer's expectations, and you may rest assured that your review has been shared appropriately to help improve our services in the future. If you have any other questions or concerns, you can call us at 888-530-3626, and our Specialists will be happy to help.Review fromTaylor E
Date: 08/19/2024
1 starTaylor E
Date: 08/19/2024
One month after acquiring a mortgage with FNBO my loan was transferred to another company with no explanation.First National Bank of Omaha (FNBO)
Date: 08/21/2024
Taylor, we're sorry to hear our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed our customer's expectations, and your feedback will be used to help improve our services in the future. For more information, you can call our Mortgage Department at 877-217-9714, and our Specialists will be happy to help.Review fromDeena M
Date: 08/15/2024
1 starDeena M
Date: 08/15/2024
I am frustrated and disappointed in this bank.
I have numerous times reached out to several departments regarding information and past statements regarding my deceased mother.
They assured me someone would reach out to me, a manager and that has yet to happen. I followed all the proper channels and protocol regarding this matter and they will not contact my family.First National Bank of Omaha (FNBO)
Date: 08/16/2024
Deena, we are very sorry to hear about your loss and your experience. Our goal is to exceed the expectations of our customers, and you may be assured that your review will be used to help improve our services in the future. Please have the executor of the estate call us at 888-530-3626 and our Specialists will be happy to see what options may be available. We apologize for any inconvenience this may cause.
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