Complaints

This profile includes complaints for Box Office Ticket Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Box Office Ticket Sales

  2424 S 130th Cir Omaha, NE 68144

• 

  Box Office Ticket Sales

  260 Regency Parkway Dr Omaha, NE 68114

• 

  Box Office Ticket Sales

  7561 Main St # 402 Ralston, NE 68127-3993

• 

  Box Office Ticket Sales

  12231 Emmet St Ste 5 Omaha, NE 68164-4189

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the entity regarding tickets purchased through their website service for an upcoming concert ** ******* ****** ******. Through their website, I attempted to purchase tickets for ****** final show on December 2, 2023. While entering my information along with CC info and submitting within their time clock paying over $******* for three tickets, the tickets apparently were sold right out from underneath me and other tickets were offered. This occurred multiple times. The website kept redirecting me to other tickets available for purchase in the vicinity of where I was looking for the original ticket purchase. While their website was suggesting available tickets, it also changed the date to December 1, 2023. I did not make this change. I am adamant about this as I have to travel from a far distance and purposely purchased the tickets for Dec. 2 as it is ****** reported last show ever. Not only did the ticket agency’s website change my tickets, they also sold me tickets to a section that doesn’t exist within the seating chart. When I pressed the customer service agent, he had no response other then he had to email his sr manager who had to email a more senior manager. After 45 mins, the customer service rep told me they would email me their resolution after looking into it. I was not provided a case reference number and suspect their actions to be fraudulent. The customer representative told me they were able to check the system and verify it working correctly alluding to it being operator error. Rather convenient on their part to verify their system is working correctly, but not have any answers for me regarding selling me tickets that do not exist on the wrong date that i did not pick. The entity is blaming others for their irresponsible actions and faulty system.

  Business Response

  Date: 03/30/2023

  As a leading resale provider of event tickets, Box Office Ticket Sales relies on a vast network of ticket suppliers to fulfill orders. Our customer claims of some intentional changing of event dates is completely false. At the time of checkout all customers must agree to an order summary which includes the itemization of fees, event date and time (and venue) along with the delivery expectations set forth by the ticket supplier. If the customer purchased for the wrong date it was their error and since all sales are final there are no exchanges. Regarding the claims that we sold seats in a section that didn't exist that is also false information. In the rarest of occasions the row and seats  a customer has purchased become no longer available and the ticket supplier will offer comparable or better seats which is what happened with this customer. At this time, there is no other action this customer needs to take other than to countdown the days till their amazing concert will take place. We consider this complaint closed. I would also note that our customer has been in constant communication with our service team and this information has already been provided to them

  Customer Answer

  Date: 03/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  In no way was it operator error, the system glitched multiple times upon submitting for tickets. A simple review of customer reviews of your company will provide you enough proof as to your system has issues. I still have not seen proof of the actual seats, the supplier will not provide me proof that the seats actually exist. They have lots of excuses, but nothing that is credible.  Until I receive tickets and or an invoice that states the seats are actual, all i have is a statement for a section within ******* ****** ****** that does not exist and an email essentially saying these “new” seats exist. Blaming the consumer as to your company’s poor business practices is not a good defense. 

   

  
  
  Sincerely,
  
  
  
  Courtney *******

  Business Response

  Date: 03/31/2023

  Box Office Ticket Sales has sold tickets to nearly 175,000 customers in the last year. Not a single person has had an issue purchasing on our website and this customers claim that the system glitched is 100% false. 

  We have confirmed with the ticket supplier responsible for this customers order that they will receive tickets in Section * , Row *.

  Tickets will be delivered no later than 48 hours prior to the event date and there is nothing else this customer needs to do at this time other than to enjoy their event in  December 2023 !

  We consider this matter closed.

• Initial Complaint

  Date:03/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today's dat 3-17-2023 I typed in the concert venue name and concert performer name. It popped up as that venue/performer box office. I purchased tickets and realized after payment it said it was third part vendor and not the actual box office. An email was sent and no response about refund. Absolute scam by using the venue followed by box office to get triple the amount of face value. Plus they haven't sent them and said I would get them the day before the concert. Now I have 4 tickets since I had to buy from the actual venue in case this site doesn't actually send them.

  Business Response

  Date: 03/17/2023

  Box Office Ticket Sales is a resale marketplace. Every page of our website states that we are a resale marketplace, not the venue or artist. At the time of purchase all customers including this one must agree to the terms and conditions of our website which clearly state that we are a resale marketplace and that all sales are final. This customer agreed to these terms and conditions. Tickets will be delivered no later than July 13th per their agreed upon purchase. As such, no refund will be provided and we consider the matter closed

  Customer Answer

  Date: 03/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the manner of which the business solicits makes it seem as if they are the provider FOR the venue. Most venues do use a ticket source such as ****** ****** and in this case *** was the correct ticket provider. Boxoffice tickets still will not provide me with the purchased tickets so I can at least give them to friends to use since I was caused to buy tickets (which I got immediately) from the actual ticket provider. I am not guaranteed to get my tickets from boxoffice. They did allow me to place these tickets on a resale site (that they are affiliated with) to recoup a portion of my cost IF they resell them. Tricking the consumer into thinking they are the venues box office and not providing tickets to the consumer after they already charged triple the price is crazy and borders fraud. The refund policy states if the tickets are not received the funds would be refunded. I have not received my tickets so therefore I should be refunded. If no refund will be made then I need the tickets now. 
  
  
  
  Sincerely,
  
  
  
  Arron *****

  Business Response

  Date: 03/20/2023

  Box Office Ticket Sales is a resale marketplace. Every page of the website states that. We make no claims of being affiliated with any venue team or artist. As a resale marketplace ticket delivery will vary from that of the primary source. In a post-covid world tickets are generally delivered to customers no later than 24-48 hours prior to the event , which is the case here. Tickets are 100% guaranteed. A customer demonstrating buyers remorse because is not grounds for a refund. This matter is closed and we hope our customer enjoys their event. No refund will be provided

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 06-30-2020 Order # ******
  Amout $ paid $******** - Name --David ******* Credit Card**** ************ 
  TroutD: ********** Auth: ****** AVS Code: * ********- Concert Tickets "**** * **" Date of concert 07-13-2021
  Nature of dispute- Concert was cancelled. Recvd a confirmation that I would receive refund 03/08/2021 recvd message stating that they were no longer issuing refund only 120% creduit voucher
  Tried to use voucher - Email recvd stating they tried to reach several times however never rcvd call\nor voucher -- still out refund\voucher
  Email attached (tried to use credit on 11-22-2022 -- never issued

  Business Response

  Date: 03/09/2023

  Thank you for contacting Box Office Ticket Sales. We've made several attempts to resolve this matter directly with our customer. They've authorized the use of their voucher by a family member. We contacted the customer today and they shouted and cursed at our agent and proceeded to hang up. We're anxious to provide tickets to an event to either the customer or their nephew and ask they call us directly so we can do just that.

  Customer Answer

  Date: 03/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: each time I have spoke to customer service - they refused a refund. I then receive an email some time ago stating that I have 30 days to use the credit. I never had a nephew try to order tickets. I cannot seem to get anywhere with anyone that I talk to when I call. I just would like my cash refund as this was a lot of money spent for (4) tickets- thank you 
  
  
  
  Sincerely,
  
  
  
  David *******

  Business Response

  Date: 03/16/2023

  Thank you for contacting Box Office Ticket Sales. We have made several times to resolve this matter amicably and directly with our customer. This customer is not a fit for our company and none of our sales employees should ever be spoken to the way that Mr. ****** spoke to and cursed at them. We don't want that type of business. A refund will be processed back to the original card used for the purchase and Mr. ****** should find another ticketing company to handle his future event needs. It may take up to 7 business days depending on the type of card used for purchase to have a refund post.

  Customer Answer

  Date: 03/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  David *******

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/23 I purchased 2 tickets to a concert for $******. I thought I was talking to the venue box office, not a reseller. When I asked to confirm if this was the venue box office I was told that many box offices don’t sell the tickets and work with resellers instead, so I continued with the purchase thinking this was my only option to purchase tickets. After I got off the phone, I looked up the venue and found that they indeed were selling tickets directly from their box office. I waited until Box Office Ticket Sales opened on Monday to request a refund, and after they listened to the recording of my call, they refused to see my point of view and told me I was not getting a refund. The manager further stated that there was nobody higher that could help me. When I placed my order, my impression was that there was no other way to get tickets. I honestly thought I was talking to an agent at the venue box office until one of the statements the sales agent read during the sale made me question him as to who he worked for. He could have replied “no, this is not the box office” but he added the clause “many of them don’t sell tickets anymore so you need to purchase from agencies like these.” That additional information may be true, but it led me to believe I needed to purchase from him or not be able to purchase any tickets at all. I feel this agent was ********* and the management did not believe my honest complaint, and further insulted me by telling me I didn’t do my due diligence and shop around. Of course I didn’t shop around, I thought was calling the venue box office.

  Business Response

  Date: 02/28/2023

  Thank you for contacting Box Office Ticket Sales. We rigorously dispute the claims asserted by our customer. All customers must agree to our leading terms and conditions prior to completing their sale with with our company. The terms are crystal clear that we are not the box office or associated with any primary ticket source. The terms also state that all sales are final and that there are no refunds exchanges or cancellations. As such, we consider the matter closed

  Customer Answer

  Date: 02/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the only reason I agreed to the terms was because my understanding from the sales agent was that this was my only option for purchasing the tickets.  I had not purchased tickets online from a broker before which was why I thought I was talking to the venue box office.  Before I agreed to all statements I told the sales agent that I thought I was talking to the venue box office, that should have been enough to abandon the transaction.  Instead, I was coerced into continuing the transaction as I thought I had no other choice.

  
  Sincerely,
  
  
  
  Shannon ****

  Business Response

  Date: 03/03/2023

  Thank you again for your response. The events of the interactions this consumer recalls are not what actually transpired. At no time ever did our agent state that a venue doesn't sell tickets directly. In fact, several times throughout the sales process our agent clearly and crisply stated we are unaffiliated with the venue, meaning we're not representing them in any way. This transactions followed our leading industry standard terms and conditions word by word. A customer having buyers remorse and fabricating that we lied to them is not only false its defamatory. This complaint should be closed

  Customer Answer

  Date: 03/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution does not address the complaint, however, I am not going to pursue a resolution any further.

  I understand the organization’s policy and while I feel the sales agent could have responded to my clarification question differently, I am going to settle for their  response.  By no means was my complaint defamatory in nature.  I will let the other complaints about the organization’s questionable business practices speak for themselves.  

  
  Sincerely,
  
  
  
  Shannon ****

• Initial Complaint

  Date:02/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is selling tickets supposedly through resellers. The reseller(s) in this case didn't even own the seats they were trying to sell. Don't use this company use ************ and a reputable reseller. When you call the company they are ********* **** and ********.

  Business Response

  Date: 02/21/2023

  Thank you for contacting Box Office Ticket Sales. We are a resale marketplace. Our vast network of ticket broker suppliers fulfill customer orders. We reviewed the complaint filed by our customer and can see they have contacted our customer service numerous times and alleged they purchased tickets accidentally. Frankly, this is not feasible as the checkout process is a multi step process which includes a user having to enter their contact information, credit card information and then having to agree to the terms and conditions before authorizing their purchase. Furthermore the customers claims that our team was rude is absolutely false. Our customer hung up on them. We consider this matter closed

  Customer Answer

  Date: 02/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I never said I purchased accidentally. They are representing sellers who don't own the products they are representing. My hunch is they are the reseller and the seller just under different entities. The representative hung up on me after being ********* ************* and ****. I feel it is fraudulent to sell a product that they dint own nor their alleged seller. ******* ** *** ******* *** ********** * ** *** *** **** *** *** this company should be investigated for fraudulent activity.

  Business Response

  Date: 02/22/2023

  Box Office Ticket Sales sells tickets to over 200,000 customers annually and a handful of complaints is in no way a reflection of the amazing service we provide to our customers day in and day out. Our website is a resale marketplace and makes no claims about be the seller rather it states we act as an intermediary between ticket buyers such as this one and ticket sellers who possess the ticket inventory. You can also see from the attached customer service transaction which is documented the customer did in fact allege the purchased accidentally as a way to to try and cancel their purchase. We deem the matter closed
  *** **************** ********** ********** ** ******** ******

  Customer Answer

  Date: 02/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Your supposed "ticket sellers" are mostly you using different entities. The tickets I purchased were not even owned by you or what you call ticket sellers at the time I purchased the tickets. Your so called proof that I allegedly said I accidentally purchased tickets is your own *********** employees notes. What * **** this company is good for you you stolee my money this time. Enjoy it *** ******!

• Initial Complaint

  Date:02/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  The transaction date was today, 2/17. I was lied to in a phone call with the business so that I would make a purchase with them. They told me the only tickets available were on the top right row. This was not true. Looking at the seating arrangement, there are seats available all over the performing arts center.

  Business Response

  Date: 02/21/2023

  Thank you for contacting Box Office Ticket Sales. The accuracy of what our customer is claiming is not accurate. At no time did we tell the customer that only tickets in the top of the venue were available. What we explained to the customer was that the least expensive tickets were in the rear of the venue and if they wanted a better experience at the event then the price would reflect that moving closer to the performer. The customer stated they were on a budget and needed the least expensive option hence the upper level of the venue. As such, we consider this matter closed

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 2/18/23
  The amount of money spent: $******
  What the business committed to provide you: I called this number to ask for tickets for the upcoming *** ******* ** ******** ** (****** ******) on February 22nd, 2023. When I asked the agent the grand total, he shared with me that he could not see the total and would tell me, the caller, the price before pressing "submit." He assured me nothing would go through until confirming with me.
  What is the nature of the dispute: The dispute is, Collin, the agent asked to speak with the cardholder, Robert ******, to verify that he was the card holder. The cardholder said yes, and Collin continued speaking with him, until the card holder stated- please make sure you are discussing actual details with Chanel (me), the person who originally called, I am just verifying it's my card. Once, I got back on the phone, I asked for the grand total, and he stated it was $******- the tickets I was purchasing was $****** a piece, $******. I stated I was not comfortable with the $****** process fee and didn't want to move forward, he said too late. I asked for a manager, the manager, John- who I'm told is the highest ranking person there, got on the phone and proceeded to yell at me and stated they already processed, and I would not receive my money back. This company lacks integrity, and I am requesting a full refund of $******, immediately. Thank you.
  Did Business Try to Resolve the Problem: No, when I called back and asked for a manager, Jessica stated, John is the highest ranking person there, and if he said no, then the answer was no.
  Invoice Number: ******
  Other information: I highly encourage you to request the calls from 2/18/23, at approximately 3:30-3:45p cst, to hear how they handled me. Very ************** and *************.

  Business Response

  Date: 02/22/2023

  Thank you for contacting Box Office Ticket Sales. All fees including the prices per ticket, service fees and delivery fees are clearly itemized and must be agreed to by all customers including this one prior to them authorizing their purchase with our company. Our customers claim that our staff was rude to her is far from accurate. Our customer accepted their ticket transfer and as such, we believe this matter is closed

  Customer Answer

  Date: 02/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I encourage you to share the recording of you responded, John ******, that remove language such as "claims, allegations," it will clearly be a fact. BBB, is my first step, my lawyer will be in touch very soon. Thank you for your time on the matter.

  Business Response

  Date: 02/23/2023

  Thank you again for contacting Box Office Ticket Sales. Our position remains the same. Our customer was clearly aware of all prices and fees associated with their purchase which they authorized. The attached screen shot shows that our customer was transferred their tickets and used them to attend their event. All terms were agreed to and a customer with buyers remorse are not grounds for a refund when they've used the product
  *** **************** ********** ********** ** ******* ******

  Customer Answer

  Date: 02/23/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  ********* *** *** ********** **** **** ********** it is clear that there are unethical practices going on at the business with a D- rating. This is bigger than a refund, this is about predatory practices in order to drive the commission of John and his employees. Thanks for your time.

• Initial Complaint

  Date:01/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint and was given number ******** I want to add to the complaint and I cannot figure out how I may have had the wrong location I had picked ** but I believes it's ******** Aldo my concern is not receiving the tickets and also someone else having the same tickets.
  

  Business Response

  Date: 02/20/2023

  Business Response /* (1000, 7, 2023/01/27) */
  Thank you for contacting Box Office Ticket Sales. All purchases are guaranteed. Our customer agreed to all pricing and terms and conditions. Tickets will be delivered on or before the agreed upon date just before the concert. This is a resale ticket market standard. We can see that our customer called in several times to our customer service team noting that pricing was different with our company compared to other marketplaces. We're not affiliated with any other company and it would make sense our pricing would vary. The only thing our customer needs to do is to await their event and enjoy that experience. No other action is required at this time.
  
  
  Consumer Response /* (2000, 9, 2023/01/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Acknowledgment was mostly my goal. I do think they need to work on customer service. I have never been treated that badly from customer service staff. I maintain I was taken advantage of.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $****** over actual ticket price. ****% service charge and $** Mail fee. Did not realize their fee was so high- did not understand. ********************* I thought I was speaking to the event box office. I believe they misrepresented everything.
  They should have refunded my payment-
  Asked within 4 hours for cancellation and refund but they refused. This is just wrong.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Thank you for contacting Box Office Ticket Sales. Our company in no way represented itself as anything other than a resale marketplace. We were crystal clear and completely transparent with all ticket prices and service fees, itemized these items for our customer before they verbally consented that they agreed to and understood all costs associated with their purchase. It wasn't until after the customers consent did we process their order. There are no other steps that need to be taken by our customer at this time and consider the matter closed

• Initial Complaint

  Date:08/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets 11/9/2021 for June 17 and 18 ******* games. I received 6/18 tickets in April and never received 6/17 tickets. I sent several emails and calls days and weeks prior and stated would receive day of event. I called 7 times on 6/17 and was on phone ,1min,29min,1min,15min,5min,2min,and 17 min with representatives. They stated they were unable to send to the app Saturdays tickets were sent to and since tickets are available it was my problem. I never received tickets or attended the game. *********** initially refunded my money but then overturned there decision and I'm out $******** for the 2 tickets.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Thank you for contacting Box Office Ticket Sales. We have contacted the seller responsible for fulfilling this customers orders. They stand by the fact that they successfully transferred the tickets to this consumer, however out of an abundance of commitment to deliver the highest level of service, they've issued a full refund which will be available on the credit card used for the purchase in 4 to 7 business days. As such, we consider the matter closed