Complaints

This profile includes complaints for Nebraska Furniture Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nebraska Furniture Mart

  700 S 72nd St Omaha, NE 68114-4614

  
• 

  Nebraska Furniture Mart

  1601 Village West Pkwy Kansas City, KS 66111-1878

  
• 

  Nebraska Furniture Mart Inc

  15500 Hickman Rd Clive, IA 50325-7986

  
• 

  Nebraska Furniture Mart

  7415 Harney Street Omaha, NE 68114

  
• 

  Nebraska Furniture Mart

  5600 Nebraska Furniture Mart Drive The Colony, TX 75056

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allowed someone to make changes on my account and cost me more money. When brought up they tried dodging all responsibility.

  

  Business Response

  Date: 07/09/2025

  Hello ******
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this may have caused and completely understand your frustration.
  
  Upon reviewing your account and listening to the phone call from June 27th, it was confirmed that the credit insurance option was selected through your online profile. Unfortunately, we are unable to make changes to that selection on our end, as it must be managed directly with the third-party insurance provider Central States Indemnity.
  
  That said, I also noted that by the end of the call, you had already contacted the appropriate party to cancel the credit insurance.
  
  If you have any further questions or need additional assistance, please don’t hesitate to reach out
  
  Have a great day.
  
  Sincerely,

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a table/chair set for about $450 on 8/24/24. This came with a 1 yr warranty. I called them a few weeks ago, told them the paint is literally just evaporating in spots all over to the point you can see the bare wood. I think they literally did a fast cheap paint job and put no clear coat/polyurethane that you'd even find on super cheap furniture. A person came out/took pictures. I told him the table is rarely used - only 1 person uses it every few weeks and gently. No chemicals are used on it, it's wiped with a dry napkin. In fact, plates never touch the table as fabric placemats are always used. The company sent pictures over to Ashley Furniture who of course is saying it's not their problem (big surprise). Basically they repeat this over and over to get out of covering their warranty. I also called the Nebraska Furniture Mart cust svc line today and two people continued to lie/blame me for the shoddy workmanship of the table. If I had known Nebraska Furniture Mart would blame customers and NOT stand for quality and for their customers, I would've bought a table somewhere else. They should tell their supplier to fix the table or replace it! It's barely lasted 9 months and should last for years - this is horrible customer service!!

  

  Business Response

  Date: 07/06/2025

  Hello ****
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this may have caused and completely understand your frustration.
  
  Unfortunately, the phone number you provided did not return any results in our system. Could you please verify the phone number associated with your NFM account so we can further assist you?
  
  Looking forward in hearing from you!
  
  Have a great day!
  
  Sincerely,

  

  Business Response

  Date: 07/16/2025

  Hello ****
  
  Thank you for your response. I was able to locate your account using the phone number you provided.
  Regarding the dining room set you purchased, I see that you contacted us on June 14, 2025, about an issue with the table's paint peeling. Following that, a claim was initiated, and a service appointment was scheduled to inspect the table. The inspection took place on June 20, 2025. The servicer documented the condition of the table and submitted their findings, including photographs, to our claims team. After reviewing the report, the team determined that the table did not appear to be defective. However, they reached out to the vendor for a second opinion based on the images and inspection notes. The vendor has since confirmed that the table is not considered defective. As a result, the claim was denied and closed on the basis of customer damage.

  We understand this may not be the outcome you were hoping for, and we sincerely apologize for any inconvenience.  We are unable to offer a refund or replacement in this case.
  
  Please let us know if you have any other questions.
  
  Sincerely,

  Customer Answer

  Date: 07/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  As I have already told you there was nothing done to the table. It is cheap worksmanship by Ashley furniture and they know it, and Nebraska Furniture Mart knows it. I have a feeling you're responding to every person who finds horrible quality and defects in your furniture the same way so that you can get out of honoring a one-year warranty. I would not spend another dollar at your store and I hope others read this too before they make the same mistake. There are plenty of other furniture stores in Dallas-Fort Worth that offer better products and would stand behind them. What good is a warranty if you use this cop out to get out of it? 
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a defective sofa from Nebraska Furniture Mart. I didn't know the sofa was defective until I received it. I called Nebraska to let them know and they repaired it but created a different problem. The leather on the back of the sofa at the top started puckling. I called them again and they came back again and picked up my sofa. I was first told it would be a week to repair,but then got a text and email stating that it wouldn't be ready by said date. I was told they had to order parts from the manufacturer but they didn't know when my would be returned. I was also told that there was a manufacturer defect and that they could fix it but it would happen again and they won't be able to fix it. I purchased a extended warranty and I was told to call them. I called them and they told me to call Nebraska. I called Nebraska back and they told me to call safetrade which held the extended warranty. They kept passing me back and forth for about a couple hours. I've called corporate and nobody can seem to help me. I've 3 sofas from Nebraska and other things. I'm a good customer and I've spent alot of money with them and all I'm asking is for a new sofa to replace the defective one.

  

  Business Response

  Date: 07/03/2025

  Dear ********
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this situation may have caused and completely understand your frustration.
  
  Upon reviewing your order, I can confirm that the return of the leather sofa was approved and successfully received at our warehouse on June 30, 2025. I also see that you selected a replacement, and the new sofa was delivered to you on July 1, 2025.
  
  If you have any further questions or need additional assistance, please don’t hesitate to reach out. We're here to help.
  
  Have a wonderful day!
  
  Sincerely,

  Customer Answer

  Date: 07/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looks like there is an organized insurance scam being run by NFM.NFM is selling you a product of an insurance company for which there is no NFM backing. You are now at your own to deal with the damage. Both NFM & insurance company profited from it yet none is taking the burden of your loss. This is a classic example of organized white collar crime where NFM is an aider and abettor in this heinous crime. NFM is working as a sales person of insurance company during purchase & the moment purchase is finalized NFM is out of it. You are now calling the Square trade insurance company which itself operates in a very deceptive way. Your every call is answered by some professional scammer from ****** ******.
  
  Details of our case are as under:
  1. We bought home furniture on 8/20/2023 from NFM. We bought protection plan on one of our sofa set which was most expensive (6000 USD).
  2. After about three years, we reached to squaretrade for cleaning & stain removal of our sofa set & filed a claim for our expensive sofa. The claim got denied on the pretext that stains were acquired more than a month ago, therefore no covered in contract.
  3. We explained that the one month old date was for an other set of sofa & not for this one. The expensive sofa for which we have protection plan did get the stain about a week ago.
  4. the agent listened & understood it. They told us they will be resolving issue soon.
  5. Despite of explanation, they denied my claim on the pretext that since the one moth old date has been entered in the system therefore it can not be changed regardless of the fact its a mistake or not.

  

  Business Response

  Date: 06/22/2025

  Dear *********
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this situation may have caused and completely understand how frustrating it must be.
  
  To assist you further, could you please provide the claim number issued by SquareTrade? Once I have that information, I’ll be able to contact them directly to explore the available options.
  
  Looking forward to your response.
  
  Have a great day!
  
  Sincerely,

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. Because, NFM commented on my review to reach their customer service. Which I did , but the customer service agent (**** ********) said she can not anything. Same story... (Since the purchase is done therefore NFM is out of it & its now between me & the insurance company). Therefore, I am rejecting this until the issue is fully resolved.

  2. This is the claim ID with squaretrade: ************

  
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 07/07/2025

  Hello *********
  
  I wanted to follow up and let you know that I’ve heard back from SquareTrade. They informed me that they were able to speak with you directly and explain the coverage details of the furniture protection plan.
  
  They also advised that, per your request, the plan has been cancelled. As an exception, SquareTrade has issued a full refund of the protection plan. You should receive a check in the mail within 10 business days.
  
  Please don’t hesitate to reach out if you have any further questions or need additional assistance.
  
  Have a great day!
  
  Sincerely,

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nontransparent billing practices accumulate unintended interest.
  1. Nowhere on my online account dashboard are my promotional purchases or interest free payoff dates available to view.
  2. The minimum payment due set by the company is not sufficient to cover purchases to receive the interest free promotion nor is that option even available.
  3. Several unknown steps have to be taken to include downloading a monthly statement and interpreting very unclear and complicated fine print in order to understand how much to pay and by what date to receive the intended interest free promotion.
  4. For example, I paid over $400 in interest on a $200ish balance on an interest free promotion simply because of this deliberately convoluted billing practice which left me unaware of the fact that I could’ve saved $400+ when all I had to do was pay the $200 balance.
  5. I am seeking a full refund of all interest accrued on the interest free promotions to my account (approximately $2,000+).
  6. I am seeking an update to the NFM account dashboard that transparently displays all interest free promotional information. CareCredit, SynchronyHome, and MattressFirm account interfaces are great examples of how to accomplish this. I’ve never paid a penny of interest on those accounts due to the fact that they are transparent with their promotional payment practices.

  

  Business Response

  Date: 06/07/2025

  Hello ******** 
  Thanks for reaching out about your credit account. We appreciate the chance to clear things up and address your concerns. We know financing terms can sometimes be a bit tricky, and we want to make sure you feel confident managing your account. The full terms are available in the Credit Agreement, and your monthly statements include all the details about promotional financing, including payoff dates and any interest conditions. Since your account is set up for Paperless Statements, you get an email whenever a new statement is ready to view or download at NFM.com. These statements are the official source of your account information, so it’s important to review them each month. They show your balance, due dates, and any changes to your promotional terms. Each statement also includes a Minimum Payment Warning: "Making only the minimum payment will increase the amount of interest you pay and the time it takes to repay your balance." This is just a heads-up that while making the minimum payment keeps your account in good standing, it might not be enough to pay off promotional balances before the interest-free period ends. That’s a common setup across the credit industry.  We hear your concerns about the dashboard and really appreciate your feedback. While our current system meets all regulatory requirements, we’re actively working on updates to make the website more transparent and easier to use. Since the promotional terms and interest policies were clearly shared and agreed to, we’re not able to refund interest that’s already been charged. That said, we truly value your input and are always looking for ways to improve the experience for our customers. We hope you enjoy your day! If you ever need help understanding your statements or account terms, we’re here for you. 

  

  Business Response

  Date: 06/20/2025

  Hello ******** 
  Thanks for your reply. I understand how important it is to have clear, accessible account information, and really appreciate you sharing your experience. Our dashboard is the same for all our customers and is designed to meet current standards, but I know it may not offer the same level of detail you are accustomed to on some other platforms. Your feedback about making promotional details more visible is helpful and has been shared with our team as we continue working on improvements. If you ever have questions while reviewing your statement, we’re always happy to help Monday-Saturday 8am-8pm and Sunday 11am-8pm at **************, Live Chat or ******************. I hope you have a great day! 

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It doesn’t solve the issue of obscure billing practices that accrued unintended interest. All I’m asking for is the $2,000 of accrued interest to be refunded.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last past 6 months I have reached out to the NFM in the Colony and asked them to stop sending me opinion emails on products that I have bought. Email unsubscribe is what I was informed to do, I have done that and the emails are still being flooded into my email. A nice rep was kind and sent a email over to that department requesting for me to be removed, Apparently that department failed to respect and remove me. I am not interested in trying to push a product and make a sale for the company. When I check the box to unsubscribe it does say that no more emails will come and my preference has been saved.

  

  Business Response

  Date: 06/13/2025

  Hello *******
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this situation may have caused and completely understand how frustrating it can be.
  
  After reviewing your account, I noticed that both of your email addresses are currently not set up to receive product-related emails. To help us further investigate, could you please confirm whether you’ve received any product emails or emails asking to leave a review since the beginning of June? 
  
  Looking forward to your response so we can assist you further.
  
  Have a great day!
  
  Sincerely,

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for three shelving units with Nebraska Furniture Mart's store in The Colony, Texas. This order has been paid in full since the time of the order. Two of the shelving units were delivered, but the third one was damaged upon delivery and returned. We have tried unsuccessfully three times to have the damaged order re-shipped. We have waited several months and spoken to several people at Nebraska Furniture Mart. We were finally able to speak with a manager by the name of ****. However, he has not forthcoming with any new information on a ship date.

  

  Business Response

  Date: 05/21/2025

  Hello ******
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this situation may have caused. I completely understand how frustrating it must be to receive a damaged bookcase.
  
  To ensure we’re aligned, could you please confirm whether the other two bookcases arrived in good condition and that the issue is solely with the third one?
  
  I do see that a replacement order has already been placed for the damaged unit. I will follow up with the manufacturer to obtain an update and will be in touch with you no later than May 29th with the latest information.
  
  I appreciate your patience and look forward to your response. Wishing you a great day ahead.
  
  Sincerely,
  

  Customer Answer

  Date: 06/18/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  After dealing with this situation for several months and having no luck in getting the last cabinet delivered, we went into the Nebraska Furniture Mart to talk with a manager (again).  We were told that they would issue us a full refund and pick up the other two cabinets that had been delivered. They picked up the two cabinets on Saturday, June 14th 2 full hours AFTER the delivery window.  They never called to let us know they were running late, so we had to adjust our afternoon plans to accommodate them being so late.

  However, when we checked our credit card information this morning, they had only refunded us for the TWO cabinets that were picked up.  We did NOT get a refund for the cabinet that was never delivered, but paid for in advance. I am sure by now that you can see our frustration.  This has been the level of customer service since the beginning.  We built a new house and bought almost every piece of furniture in that house from Nebraska Furniture Mart.  You should know that since Saturday we have already bought and had delivered new cabinets from a different store. Although I will no longer be using Nebraska Furniture Mart for any future purchases, I do expect to see a refund for the cabinet that was not delivered.  Please let me know when this has been processed.

  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 06/25/2025

  
  Hello ******
  
  Thank you for your response. I apologize that this wasn’t resolved sooner. I can confirm that a refund to your bank card was issued on June 23, 2025. You should see the funds reflected in your account within the next few business days.
  
  Have a great day.
  
  Sincerely,

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up account to pay monthly payments to this business. Initially there was a mistake to draft payment from savings. I had called and resolved. The payment was to be set up to draft from checking account. They refuse to fix this and I am being charged NSF feee weekly. I even went to bank and called them. The payment still not going through with available funds in my account.

  

  Business Response

  Date: 05/16/2025

  ***** ********
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this situation may have caused and completely understand how frustrating it can be. Upon reviewing your account, I see that it is currently overdue and has been assigned to a creditor. I do see that some of the payments have been unsuccessful, and the two upcoming payments have been cancelled. If you would prefer to make a payment with a debit card, you can call ************** and ask to be transferred to the collector assigned to your account, or you can make a debit card payment in store.
  Please let us know if you have any other questions.
  Have a great day!
  Sincerely,

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new couch from NFM in December of 2023 (Item description **************** *** *** *** ******** for $1,499.99). Less than 1 year later in December 2024, the motor that works the recliner on the right side of the couch malfunctioned and damaged the wall behind the couch. The motor also stopped working. We contacted NFM in December 2024 and a representative for NFM looked at the couch and at the damaged wall. He said he would order a new motor but we would need to report the wall damage to NFM, which we did. We received a letter from NFM dated 12/16/24 that they ordered parts and the ETA was 60-90 days.
  
  In March 2025, we called asking when the motor would arrive we were told it would arrive by April 30, 2025. NFM did not stay on top of this case to tell us there would be a delay. It is now 5/5/2025 and we still have not been contacted by NFM about the motor/repair.
  
  In regard to the wall damage, NFM closed the case without telling us why. We had to call them to ask a second time when our wall would be repaired. They said the case was closed because, come to find out, they said the man who looked at our couch in December didn't look at the wall damage, which is a lie because he told us we needed to call NFN about it. So now we haven't heard back on either the motor or the wall damage.
  
  And interestingly enough, the motor on the left side of the couch stopped working shortly after the first motor died and we were told by NFM they couldn't handle it because it was more than a year since we bought the couch and to call the warranty holder, Square Trade (an Allstate Company) who promptly denied our claim saying it wasn't filed within the proper time frame, which is a lie. The warranty cost us $299.99. Now we are in a battle with Square Trade to fix the motor on the left side of the couch.

  

  Business Response

  Date: 05/14/2025

  Hello *****
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience this situation may have caused and completely understand your frustration. I’ve reviewed your claim and can confirm that service has been scheduled for May 17th. Could you please confirm that this date works for you?
  Additionally, I will reach out to the respected parties regarding the wall damage and will follow up with you by May 23rd with any updates.
  
  Thank you again for your patience and understanding. Please don’t hesitate to contact me if you have any further questions or need additional assistance.
  
  Looking forward in hearing from you!
  
  Have a great day!
  
  Sincerely,

  

  Business Response

  Date: 05/23/2025

  
  Dear *****
  
  I hope this message finds you well.
  
  Regarding the claim about the wall damage, our records indicate that we previously reached out and left you a voicemail requesting a call back to discuss the matter further. At your earliest convenience, please contact us at ************** so we can assist you.
  
  Thank you, and we look forward to speaking with you soon.
  Wishing you a wonderful day!
  Sincerely, 

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Nebraska Furniture Mart regarding my MacBook purchase made on August 18, 2024. I purchased the MacBook under the assumption that it qualified for the 0% APR promotion for 24 months on purchases over $699, as confirmed by the Wayback Machine when I reviewed the promotion from that period. The MacBook definitely met the requirements for the promotion.
  
  However, despite this, I was charged interest from October 2024 to March 2025. When I contacted customer service, I was informed that my purchase was set to a revolving account instead of applying the 0% APR promotion. I requested a refund for the interest charges and asked for the remaining $22 balance, which included a late fee, to be credited. My request was denied, and I was told to pay the remaining balance in full.
  
  I have been a responsible customer since 2016 and relied on the promotional terms when making this purchase. Nebraska Furniture Mart’s refusal to honor the promotion, credit the erroneous charges, and resolve the issue is unacceptable.
  
  I am requesting that Nebraska Furniture Mart credit my account for the erroneously applied interest charges and waive the remaining $22 balance, as this was part of an error in applying the promotional terms.
  
  Thank you for your attention to this matter.

  

  Business Response

  Date: 05/07/2025

  Hello *****
  
  Thank you for reaching out with your concerns. I apologize for any inconvenience this may have caused and understand your frustrations. Unfortunately, the number you provided does not match our records. Could you please verify the last name associated with the account?
  Looking forward to your response!
  Have a great day!
  
  Sincerely,

  Customer Answer

  Date: 05/07/2025

  NFM asked for me to clarify the name on the account. My name on this account is Ni** *******
  

  

  Business Response

  Date: 05/23/2025

  
  Hello *****
  
  I hope this message finds you well.
  
  I wanted to provide you with an update regarding your recent computer purchase. At the time of your purchase, there was a 24-month deferred interest promotion being offered. However, this promotion included several exclusions, which are as follows:

  -Not applicable to computer-related items
  -Not valid on clearance or closeout items
  -Cannot be combined with other offers
  -Not available for prior purchases
  

  Unfortunately, your purchase did not meet the eligibility criteria for this promotion. I sincerely apologize for any confusion or inconvenience this may have caused.
  
  Please don’t hesitate to reach out if you have any further questions or if there’s anything else we can assist you with.
  
  Hope you have a great day!
  Sincerely,