Complaints

This profile includes complaints for Nebraska Furniture Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nebraska Furniture Mart

  700 S 72nd St Omaha, NE 68114-4614

  
• 

  Nebraska Furniture Mart

  1601 Village West Pkwy Kansas City, KS 66111-1878

  
• 

  Nebraska Furniture Mart Inc

  15500 Hickman Rd Clive, IA 50325-7986

  
• 

  Nebraska Furniture Mart

  7415 Harney Street Omaha, NE 68114

  
• 

  Nebraska Furniture Mart

  5600 Nebraska Furniture Mart Drive The Colony, TX 75056

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Sofa Recliner in DEC 2020 and it go and electrical short and because I put in a date that was thirty days past the incident my claim was denied. NFM has negotiated this agreement with their warranty companies which allows for huge profits for the warrant companies and NFM. ** *********** I find this repulsive and acceptable. I ask for refund on my warranty and was told I had to request it through the mail with *********. As well it would take 45 days or longer to get a refund that would be prorated. This is a $******** lesson learned. Read the fine print and ask a lot of questions as the Top and the Bottom ** *** ********* ******** *** *** ************ are about the bottom dollar.
  
  Contacted ********* several times and was never told my claim was denied. Kept getting the run around from their call center.
  NFM kept me going around as they would not help with ********* until I got the right person today. Very poor customer service from both and a poorly negotiated warranty and service contract by NFM.

  

  Business Response

  Date: 05/26/2023

  I am sorry to hear about this issue.  NFM as the retailer does sell the extended warranty on behalf of *********, however, the warranty guidelines are made by ********* and all claims are handled through them directly. We are happy to reach out to them on your behalf but would not be able to make any decisions for them. You are able to cancel the warranty for a full refund within 30 days of the purchase. Anything outside that period would have to be completed by *********. If you could provide the order number, I would be happy to contact ********* on your behalf. Thank you. 

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I finally received a call from NFM after 10 days. They have agreed to replace the product but will not pay for the reinstall. * *** ****** **** * *****************************************************************
  
  
  
  Sincerely,
  
  
  
  Sumit *******

  

  Business Response

  Date: 05/26/2023

  I apologize, we have a separate team that handles all flooring issues. I will be happy to forward the customers concerns to our management team to review. The customer can also reach out to ************** extension ***** for immediate assistance.  

  

  Business Response

  Date: 06/02/2023

  Hello. Our flooring customer service team did hear back from the manufacture. The vendor has authorized replacement product.  NFM will be contacting you to discuss this option or please
  call our flooring customer service team at ************ for any additional
  assistance.

  

  Business Response

  Date: 06/06/2023

  This was not installed by NFM so install would not be covered by the manufacture or NFM.  The flooring company will only cover the cost of the replacement product.  The product should not have been installed if it was not the correct item or did not meet your expectations. You will need to contact the flooring customer service team at ************ if you do not want to accept the manufactures offer of the replacement product. They can look into other options for you. 

• Initial Complaint

  Date:05/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Thomas ****** We will be traveling soon and would like to receive the sofas before we leave. We feel that NFM is not acting in good faith regarding their delivery commitment. People should know this can happen with them. We would like to talk to someone at NFM about the problem, but I could not pass their customer service who were polite but ineffective. So, what does a consumer have to do to get merchandise paid for and promised by a specific date and general time? Our order number is ********.

  

  Business Response

  Date: 05/19/2023

  I am sorry to hear about these issues and understand it is a frustrating situation.  We are able to request a delivery time frame, but it is not able to be guaranteed. The truck is routed the night prior working the furthest stop away back towards the warehouse. This is how the trucks are loaded and what will determine the estimated time frame.  Time Frames are also not guaranteed because unforeseen issues can come up. We do deliver 7 days a week in this customers area so a customer can pick a "free" day for their delivery. The customer was rescheduled for 5/22/23 (Monday) and the delivery fee was waived for the inconvenience. Our delivery team did try to get an early date for the customer however, the trucks were at capacity and the 22nd was the earliest date that we could fit these items on. 

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me however no explanation was provided on how the $*** and $** would be provided. 
  
  
  
  Sincerely,
  
  
  
  Koreen ***********very. No one called so I reached out to Nebraska Furniture today through chat and customer service said they only deliver 3 times and now I would have to accept the furniture as is. When I purchased the furniture I was never told it would arrive drop kicked and scuffed up. I expect my missing three pieces (Desk and Book Shelf) to be redelivered in the condition that I was promised on the day I purchased them. Their failure should NOT be my problem! They should be giving me a store credit for the trouble, but also to redeliver my furniture in spotless condition. This is unacceptable and the way the customer service rep was talking to me was totally unacceptable. If they used his explanation on a sales pitch they would never get any customers. I will post that dialogue on social media if I do NOT get my furniture RE-DELIVERED in GOOD/PERFECT condition. It is possible, other furniture stores have done it. This ruined several Saturdays as i had to sit and wait for them.

  

  Business Response

  Date: 05/18/2023

  I am sorry to hear about this issue and understand it is disappointing. NFM does not intentionally deliver damaged products and do our best to catch any issues prior to delivery. There is always a chance of damage when moving the item(s) or while it's in transport. I am showing that there is an even exchange for sku ********, ****** and ********. The estimated arrival is the end of June for the replacement items.  We have also issued $****** in courtesy discounts off a future purchase and $***** adjustment.  Can you please provide photos if the issues with the pieces? Where is the damaged located if you are looking at the item?  Did these come boxed or wrapped to you?  I will be more than happy to see what options are available for you. 

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: amount of penalty is huge as compared to the outstanding amount, which could have been debited from the linked checking account.

  Its an excuse for the business to penalize the customer hiding behind their bogus procedures. If I block the card or account, there will be repeated follow-ups from customer service, but same does not happen when business impose a penalty.

   

  We live a human society, not a jungle. Basic humanity is expected from the customer service, who respond like robotic machines with scripted answers.

  Its a matter of cheating in broad daylight, though procedural, as explained by customer service.

  Please escalate this matter to NFM CEO or one of the directors responsible for customer service and customer complaints.

  
  
  
  Sincerely,
  
  
  
  Pravat ****

  

  Business Response

  Date: 05/09/2023

  I am sorry for any confusion with our interest deferred
  promotions.  As per NFM revolving charge
  agreement section 6 - 9 under the Promotional purchases section the full amount
  of the promotional balance needs to be paid off within the promotional period (24
  months). We do advise this information on every monthly statement whether you
  get it in the mail or through email. It would be the customers responsibility
  to review their monthly. On statement #29 under Description of Terms for groups
  you were advised that $****** would need to be paid for in full by 8/01/2022 to
  avoid the accrued interest charges. On statement #30 you were then advised the
  promotion had expired and the balance would have the accrued interest applied.
  Statement #31 advises that the interest deferred promotion ended on 8/1
  /2022and you new balance now included the $****** and $***** in new interest
  charges since it is no longer on an interest free promotion ($******).  The customer did not reach out to us until
  4/4/2023 about this issue (8 months from the promotional end date). If the
  customer had reported this within 45 days and paid the balance due prior to the
  interest being charged (after $****** payment it would have been $******) we
  would have been able to put in a request to have the interest waived. Like previously
  mentioned this information is on each and every statement mailed out to the
  customer or emailed and it would be their responsibility to review and contact
  us with any questions or concerns.

  

  Business Response

  Date: 05/11/2023

   The amount of the interest is only waived if the full balance is paid off within the promotional period. In this case it was 24 months. The interest is accrued and only assessed if the full balance is not paid off within the promotional period. This is listed on every statement you receive whether it is by mail or by email. This is also explained in our revolving charge agreement. Please see attached (Promotional Purchases 6-9).   I have also attached copies of the statements 28-31 for examples of where we disclose what needs to be paid and by when. Because the terms of the promotional period where not met, and we did not receive any communication from the customer until 8 months after the promotional period ended the interest that accrued during the promotional period of 24 months was assessed to the account. NFM disclosed this information on each and every statement provided. The customer would have known this by reviewing the statements. We can put in a request within 45 days after a promotion expires to request a refund of some or all of the interest, but it is not guaranteed.   The customer did not review a statement until 8 months after the promotion end and 6 1/2 months when we would have been able put in a request.

  Customer Answer

  Date: 05/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Business response is not customer friendly. Its an exception scenario where penalty amount is extremely high as compared to the outstanding amount when the checking account was linked to the card.

  Standard process can not be applied in this scenario. If customer defaults, business immediately resorts to collection agency. Same protection is missing the customer for exception cases.

  If NFM CEO can not intervene, then please stop this.

  I will approach small claims court. Lets see what a independent judge opines in this scenario.

  
  Sincerely,
  
  
  
  Pravat ****

  

  Business Response

  Date: 05/12/2023

  I am sorry.  NFM is able legally able to charge the accrued interest charges since the terms of the deferred promotion were not met and the balance was not paid off within the 24 months provided.  If you had contacted within that time period or within 45 days after the promotional expired, we could have put in the request in to see about waiving some or all of the assessed interest. Please refer to your statements and the revolving charge agreement. 

  

  Business Response

  Date: 05/12/2023

  The interest builds up for the entire 24 months of the promotion. The interest is only deferred. If the complete balance is not paid off within that 24 month, you are responsible for the entire interest charges. This is the agreement for the promotions. It is not based on the balance that is still outstanding. 

  Customer Answer

  Date: 05/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: does not apply to this specific exception scenario. We need a human reaction, not a robotic scripted answer.
  
  
  
  Sincerely,
  
  
  
  Pravat ****

  

  Business Response

  Date: 05/13/2023

  This issue had been reviewed by management and we would not be able to waive the interest. Again, the amount due and by when is listed on every statement and it would be the customers responsibility to review those statements. This customer did accept a $****** courtesy discount (on 4/3/23) off a future purchase in the store which is good for a period of 1-year and can be used in the store, with our phone sales team or online. This was done as a onetime courtesy due to the confusion with how the promotion worked. 

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Stephanie ****

  

  Business Response

  Date: 05/08/2023

  I am sorry to hear about this issue and understand it is
  frustrating. What I will need to do is file a water damage claim on your
  behalf.  Once that is completed our
  claims team will then contact you directly go over the next steps with you
  directly. Was there any damage to the home? What date did the flooding occur?
  Did a plumber have to come out? If so, can you please attach the report? I will
  also need the complete serial number off the unit as well. Thank you in advance
  for this information and look forward to getting the claim submitted for you.

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if NFM will sincerely contact *********** for a service representative to inspect her refrigerator before asking her to manually defrosting for a 24 hour period.  NFM did contract with *********** to handle their warranty.  Her contact number is:  *************.
  
  
  
  Sincerely,
  
  
  
  David ******

  

  Business Response

  Date: 05/05/2023

  I am sorry to hear about this issue and understand it can be disappointing. NFM sells the warranty on behalf of ****** ***** and has no access to their systems and have to adhere to their policies and procedures. What I will be happy to do is contact them directly to see the reasons behind having to have the refrigerator turned off prior to the service appointing. I would encourage your daughter to continue to work with ****** ***** and to contact them directly for any further --questions or concerns. A representative can be reached at **********
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of order was July 2020. We ordered a complete bedding set with 2 night stands and dresser. We received everything except the night stands, and almost 3 years later still waiting on night stands. Any time I’ve reached out they tell me I can cancel my order or keep waiting, and I won’t cancel because they are the only dressers that match my bedding set. How does it take 3 years to get a product made and sent to a customer? NOONE HAS ANSWERS FOR ME!

  

  Business Response

  Date: 05/02/2023

  I am sorry for the extremely long delay with getting the
  nightstand. Unfortunately, not only did covid negatively affect the
  manufactures abilities to get the materials to manufacture the products but it
  caused major issue within other aspects of the supply chain and transportation.
  This is especially true for items like
  this that are coming from overseas. I will be happy to put in the request with
  the manufacture to get an update on the anticipated arrival. I am showing that
  we did waive the delivery fee for you, provided a $****** courtesy discount to
  NFM and also provide our cost of $******
  (original price paid was $******). I will be happy to update you once I get a
  response back from our merchandise team on the anticipated arrival. This can
  take about 10 business days. Thank you for your patience. 

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ***** ******** tried to sue me in court and as u can see i uploaded the dismissal of the case that Nebraska Furniture Mart is still trying to collected a debt. This has continues to damage my life and my credit to were i need financial help. I brought all of this information to Nebraska Furniture that they ignore it. 
  
  
  
  Sincerely,
  
  
  
  Deaundra ******

  

  Business Response

  Date: 04/27/2023

  Good afternoon. The customer will need to reach out to ***** ******** at ************ since this is now being handled through them. Thank you. 

  

  Business Response

  Date: 04/29/2023

  The only other option would be to put in a request at ******************** to have the late tallies removed. I would suggest adding all the attached files and the reason for the request. Thank you. 

  Customer Answer

  Date: 05/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I continue to dispute this inaccurate account that is reporting on my credit file. They tell me to dispute but when i do they say its verified and i continue to show i follow steps but nothing still has been done. I just want this negative account removed from my credit file permenately
  
  
  
  Sincerely,
  
  
  
  Deaundra ******

  

  Business Response

  Date: 05/02/2023

  The email address I provided would go to the team that is responsible for reviewing and making any corrections with the credit bureaus. You would need to work with them directly on a resolution. 

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The NFM explained me what they mentioned in response. However, they have deliberately ignored that I spoke to their customer representative and he agreed for waive off of pick up fee and I also haven't pressed for return of box springs (which they never mentioned me as non refundable). I am attaching the email I sent to their lead Stephen who asked me the shared the receipt sent by NFM without pick up fee. (I have attached it again for your information's).

  NFM is also clearly not talking about the information they hid related to selling of box springs (which are refundable as per them but not communicated).

  I agreed to not pursue abt box spring refunding as customer representative agreed to waive off the pick up fee. 

  See the comments mentioned by the NFM in the receipt I received post my call.. 
  

  
  GENERAL COMMENTS:
  ORIG ORD # ********, DELV BY 14**** *** **** *** ***** ON 02/07/23
  CUST NOT HAPPY WITH UNIT / WAS NOT WHAT HE EXPECTED / **** 02.17.2
  
  Sincerely,
  
  
  
  Naga ******* ************

  reminded over customer care.. they just cheated me.
  
  I have informed abt not satisfied with actual bed and also some chips.. but they ignored about chips and always bring on that I am returning only because of look. (even after they themselves waiving off pick up fee initially and also they haven't informed abt non refundable clause of box spring at the time of selling)

  

  Business Response

  Date: 04/20/2023

  I am sorry to hear about this confusion and understand it is
  frustrating. I am showing that the actual bed does have distressing as
  described in the features sections online and what was also discussed with the
  customer.  This would not be considered a
  defect. The customer was advised that there was a pickup fee of $****** or they
  can bring it back themselves at no cost. The customer was advised if a
  replacement bed was ordered through NFM then we can possibly remove the pickup
  fee (2/10). The customer was aware of this fee being applied and was charged on return order *********
  written on 2/17. It could have been zero off (as explained on 2/10) but since the customer did not purchase a new
  set from us the fee is applied. This was made clear to the customer. Delivery fees
  are not refundable because it was a service that we performed. Please visit the
  following link to view our return policy for delivery
  *************************************************************************************  Thank you.  

  

  Business Response

  Date: 04/27/2023

   Thank you for getting back to me. The pickup fee would have been waived if we were delivering the new items to you as explained by the representative you are referring to you.  The receipt she was referring to was based on the customer reselecting. 

  Customer Answer

  Date: 04/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The businesses lying that the customer representative mentioned about reordering to waive off pick up fee.. but there is no discussion happened about buying anything new. that's the reason the receipt is only having details of return and no mention of pick up fee as discussed with customer representative on phone.

  At no point, I discussed about buying back from NFM.. I have shared the pictures and receipt.. Also have shared email of their customer support lead, who asked me to share the receipt for working on it and haven't responded even after a month after multiple follow ups(email transcripts attached in earlier upload)

  
  
  
  Sincerely,
  
  
  
  Naga ******* ************

  

  Business Response

  Date: 04/29/2023

   Please see attached. The customer was made aware that there would be a pickup fee if a reselection was not made with us. The paperwork was set up with no delivery fee because she was advised that if she reselects there would be no fee charged. What I would be happy to do is refund half the fee back for the misunderstand. Please let me know and I will be happy to process that.

  Customer Answer

  Date: 05/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: NFM is trying to make only some part of the chat available where the discussion is with sales consultant.. when she didn't replied for 10 days. I called the customer care. After customer care offered me free pick up. I even mentioned the same to her and she also told an email will be sent (which I got and have attached receipt earlier). No Where, I mentioned I will buy another product in place of the one that is returned. 

  In fact sales consultant mentioned, she is not the person for after sales and advised me to contact customer support and gave standard response about the pick up fee. (by the time already customer service guy agreed and waived if off and sent me a receipt which again has been deliberately ignored). 

  Sincerely,
  

  
  
  
  Naga ******* ************

  

  Business Response

  Date: 05/02/2023

  The customer was made aware of the pick up fee prior to reaching out to the customer service representative -- the representative wrote up the no pick up fee based on the customer reselecting with NFM --they did not reselect with us so the pickup fee was then applied.  The customer was made aware that this was the policy.  I am happy to refund half fee as the order was delivered and it was pick up because the customer didn't like the item and not due to any issue with the item.  I would be happy to offer the full amount back in the form of a store credit. This credit is good for a period of 1-year and can be used online, in the store or with our phone sales team. I feel this is a fair solution for both parties 

  Customer Answer

  Date: 05/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will take the half fee refund option given by NFM as I don't want to engage further business.. (Just to clarify, I never committed any repurchase with anyone.. they can check their calls, However appreciate their offer)

  Let me know whether the refund will come to credit card or as a check to my address? 

  Thanks Better Business Bureau

  
  
  Sincerely,
  
  
  
  Naga ******* ************

  Customer Answer

  Date: 05/11/2023

  Hi,

  I haven't received the compensation agreed by NFM yet. Can you please check as I accepted their offer through the BBB ticket.. 

   

  Thanks,

  Naga

  

  Business Response

  Date: 05/16/2023

  I am sorry I did not receive confirmation on which offer you would like to select. I can either do half the delivery back as an adjustment to the original form of payment or the full amount in the form of a store credit. The store credit is good for a period of 1-year and can be used online, in the store or with our phone sales team. 

  Customer Answer

  Date: 05/17/2023

  I accepted the half payment (+taxes I paid) option. Please refer my earlier post. Once the money is credited, I will Accept the Business offer as last time when I accepted, Haven't seen any resolution for 15 days. 

  Customer Answer

  Date: 05/26/2023

  Hi BBB,

  I haven't received the refund yet or any update on the resolution. 

  Last time when I clicked on Accept Business response (opting for refund).. there has not been any further progress.. Hence requested you to reopen the case.. 

  Please help me. 

   

  Thanks,

  Naga

  Customer Answer

  Date: 06/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will opt for half delivery fee refund. 

  Request NFM to send a confirmation message. 

  
  
  
  Sincerely,
  
  
  
  Naga ******* ************

  Customer Answer

  Date: 06/01/2023

  I have accepted the resolution offered by NFM. But I am yet to receive the money as per resolution as of today. Please help me. 

   

  Thanks,

  Naga

  

  Business Response

  Date: 06/01/2023

  I have gone ahead and processed the refund of $****** back to the original bank card. You should see the refund back within about 10 business days. I have also mailed out a copy of the adjustment (*********). Thank you