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Business Profile

Insurance Companies

Mutual of Omaha
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Mutual of Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mutual of Omaha has 27 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 104 Customer Reviews

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    Review Details

    • Kom S

      Date: 10/31/2022

      This is a great company to collect premium and refuse to honor the terms of their policies and pay for the claims. For a dental cost of $303 from a reputable dentist, they paid $12.03 to the dentist. This was in noncompliance with their policy that stipulated they would cover two dental cleanings a year. They covered it, but not at 100%, not even 4%. This is a fraudulent practice and when I cancelled my policy for this fraudulent practice, they had the gull to send me another bill for another month. I am filing a complaint with the state to remove their license to prevent other victims to become a prey to their unethical and fraudulent practice.

    • Kevin G.

      Date: 09/27/2022

      Mutual of Omaha is not even capable of doing the one thing that you're supposed to be able to count on insurance companies to do properly: paper pushing. I have dental insurance through Mutual of Omaha. They received a request for a preauthorization estimate from my dentist, and it took them two weeks to submit it for review. I have had to cancel appointments for a procedure I need, while I cope with swelling in my mouth. My dentist office put in a request for preauthorization for the same procedure back in July 2021. We thought it would be good to do this just in case I might need the procedure later. But they did not process the request and come back with an estimate until January 2022. Unlike other much better insurance companies, Mutual of Omaha's preauthorization estimates expire after 6 months and not a year. The estimate I had is no longer good so I am going through this ordeal. There is basically nothing I can do to get Mutual of Omaha to provide the service that I believe I paid for. I can only wait as their corporate bureaucracy slowly grinds onward and take some more pain pills. I don't know if they are responding in a timely manner to requests from my dentist office, and I don't know if they are processing my request in a timely manner either. What they seem to want is to make you so miserable that you pay for the procedures you need out-of-pocket, and then they won't have to cover any of your dental care. If that is acceptable to you, then by all means don't delay. Start paying for your own dental insurance policy from Mutual of Omaha today.

    • Christopher N

      Date: 08/16/2022

      Although their on-staff dentist agreed that the two crowns I received from my dentist were necessary, he stated that insurance would not cover it. This is the second time Mutual of Omaha denied a legitimate procedure in order to not help pay for it.

    • Leslie W

      Date: 07/14/2022

      Been paying for a policy for almost 20 years with a disability rider. Was so misrepresented / misinformed. Feel I was misled into buying this policy. The paperwork to file a claim is ridiculous. People please be aware. They have every loop hole to take you tru instead of assisting you while your hurt and out of work. I feel so betrayed. Shame on you guys.

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