Complaints

This profile includes complaints for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Milan Laser Hair Removal

  17645 Wright St Ste 300 Omaha, NE 68130-2195

  
• 

  Milan Laser Hair Removal

  5900 SW Huntoon St Topeka, KS 66604-2288

  
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  Milan Laser Hair Removal

  2835 N Maize Rd Ste 167 Wichita, KS 67205-7396

  
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  Milan Laser Hair Removal

  3906 Twin Creek Dr STE 103 Bellevue, NE 68123-4165

  
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  Milan Laser Hair Removal

  4701 Champlain Dr Lincoln, NE 68521-4763

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had went in for a consultation on my chin. I was whisked into a private room where I was pressured to sign a 36 month contract and sold on the fact that I could do my entire body (for life) for nearly the same amount as just my chin. The rep said we could review the contract together after my service. Once I was done with service on just my chin, I was told to sign a contract on ******* that I had literally no time to review while the entire office/medical staff was watching me. It was so uncomfortable but at that point I had technically received service and just wanted to get out of there. I have been back a couple times, but each time is just so uncomfortable (staff-wise), the procedure doesn't hurt. I've scheduled a few other times to go back but just can't bring myself to go to that place. I'd like to cancel my contract - I've paid nearly $***** - that's more than enough to cover the few services I've received.
  

  

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 8, 2022/08/12) */
  In response to complaint from Patricia *****:
  
  Patricia ***** became a client of Milan Laser Hair Removal on 1/13/22 when she participated in a free consultation. At the conclusion of the consultation, Ms. ***** decided to purchase laser hair removal on multiple areas. Her choice of payment was through reoccurring monthly payments to ************** as well as Milan Laser. In our purchase agreement with Ms. *****, she signed and agreed to all sales being final and has received multiple treatments on multiple areas.
  
  On 7/29/22 Milan Laser was informed that Ms. ***** filed a complaint with the BBB. Our Regional Sales Manager has reached out to Ms. ***** to discuss her concerns, but has been unable to reach Ms. ***** via phone, email or SMS. As of 8/12/22, Ms. ***** has still not responded to come to a resolution for her.
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. We are hopeful that Ms. ***** will return our Regional Sales Managers call to ensure we come to a solution she is happy with.
  
  
  Consumer Response /* (3000, 10, 2022/08/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We are working to coordinate a call. The RSM called during business hours when I am working and not available.
  
  The fact of the matter is that I was not able to read the contract prior to receiving a treatment and at that point felt like I had no other option but to sign the contract. I was told it would be one low monthly payment through **** - but when I came out, was informed **** could not approve me for the full amount so they had to do internal funding as well. Which resulted in an additional monthly payment (nearly $*** total per month). Their sales technique was very pushy and I was forced to read a contract on ******* in the front lobby with people all around. It was rushed, it was sloppy, and it was quite frankly - an uncomfortable sales tactic to force someone into signing. I will explain all of this to the RSM when we get on a call. Regardless, I want to cancel the contract. It was not was I was informed of prior to receiving treatment and I then felt obligated to commit because of that and did not have adequate time to read the terms of the agreement. I've explained all of this in the complaint so I am not sure what the RSM MUST discuss by phone. Unless it is another way to push me into having to commit to something. Quite frankly, I would rather reach a resolution VIA EMAIL and IN WRITING.

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accompanied my wife to a consult at Milan *************** in May of this year. The consultant was very friendly and offered to discuss services for me. At that time, I felt pressure to sign since my wife was signing a contract for herself. When the services were being provided, I asked to pause many times as it was nothing like what was explained to me and ************* was very bothered by the laser and I haven't returned since then. The contract signed is for 36 months and I do not feel that I can handle the pain of the laser. I understand that I signed a contract and that it was an all sales are final agreement, however I feel that instead of just showing a video they would offer a sample session to see if you feel that it can be tolerated before being made to feel that you need to sign the contract to get anything done. I have made two payments to the financing company so far, and would like to have some resolution.
  

  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 17, 2023/01/18) */
  In response to the complaint from Robert *****.
  
  Robert ***** became a client of Milan Laser Hair Removal on 4/22/22 when they participated in a free consultation. At the conclusion of the consultation, Mr. ***** purchased laser hair removal. Their choice of payment was through reoccurring payments to ****. In our purchase agreement with Mr. *****, they signed and agreed to all sales being final and scheduled their first treatment.
  
  On 7/29/22, Milan Laser was informed that Mr. ***** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with Mr. ***** and found that he felt pressured into signing up and felt that test shots before purchasing would have been beneficial to the purchasing process to ensure that treatment could be tolerated. To resolve, additional measures were taken to ensure a better client experience moving forward.
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Mr. ******* complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation at Milan Laser on July 26th 2022. After a very lengthy sales pitch, where I felt very pressured I signed an agreement for a 2 year payment plan. Before signing I asked about the cancellation policy and the woman, Sierra, who was providing the consult informed me that cancellations could not be made once treatments had occurred. After sleeping on my decision and receiving news that would make it nearly impossible for me to receive treatments from Milan laser for the next year, I realized I did not feel comfortable with my decision. It seemed absurd to pay $*** a month for a service I wouldn't be able to use and in addition they say it takes only a year to achieve results and I felt that their payment model is designed to take advantage of people. I had not received any treatment so I decided to cancel my plan. I called Milan laser customer service to cancel and was directed to call my local office. Upon calling my local office I was told by the manger Lexi that there was nothing she could do despite the fact that I had not received any service from them. I was told a representative would contact me further to address my issues and was never contacted. I have received no treatment from Milan Laser thus it seems wrong to force someone into a payment plan when they haven't even received any service yet. I am simply asking to end my plan which seems more than reasonable as I have not received any services yet.
  

  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 10, 2022/09/12) */
  Ms ****** booked her a free consultation on July 26th and met with our clinic manager. During her consultation she had expressed to the manager that she came in because she is tired of shaving specific areas. She gets irritation, redness and just wants to be able to not worry about it. She has very coarse dark hair and it's pain to shave everyday. They went through all the information and she loved all of our locations. She had stated said eventually she would love to get more areas done and agreed to the 2 areas now, She qualified for Milan funded and provided a down payment at the time of purchase. After signing the Payment Agreement Form and setting an appointment for her first treatment, Ms ****** changed her mind. On 7/28 Ms. ****** was given a refund for the donwpayment and released from her contract.
  At Milan, we pride ourselves on exceptional customer service and we were able to respond quickly to Ms ******** decision to cancel her contract with Milan
  
  Thank you
  
  Caron ********
  Vice President of Sales
  *****************************

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/28/2022
  
  I went in for a consultation on June 9th. The staff was very warm and welcoming. However I was pressured to sign up for this unlimited package with a 36-month payment plan without being provided adequate time to read through the contract or get to know that I was signing up for a loan. Then, soon after leaving Milan Laser, I came to realize that there is no way I could afford the treatment. I've contacted them once to ask how to cancel this package due to the fact that if I were to continue, I would be in financial hardship. I tried to figure out ways in order to pay for this and even tried the treatment TWICE and received soreness and burns that did not go away for a week. I paid for the first month's payment which I am not asking a refund for on. I simply want to cancel my package and have the loan money refunded back to this company. I am experiencing neglect from this company's priority to have every customer walk out satisfied with their treatment, which I am not, and on top of that I have come to realize that I am extremely unhappy with the financial hit that I am experiencing right now.
  

  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/07) */
  Lana ****** became a client of Milan Laser Hair Removal on 6/9/22 when she participated in a free consultation. At the conclusion of the consultation, Ms. ****** decided to purchase laser hair removal on multiple areas. Her choice of payment was through reoccurring monthly payments to **************. In our purchase agreement with Ms. ******, she signed and agreed to all sales being final and then began treatments.
  
  On 7/29/22, Milan was informed that Ms. ****** filed a complaint with the BBB. Our Regional Sales Manager (RSM) reached out to Ms. ****** to discuss her concerns. At this time, Ms. ****** shared her concerns with having a loan through **************. Although Ms. ****** had already received treatments with Milan, the resolution that the RSM came to was to refund Ms. ******.
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Ms. ********* concerns were addressed and we are excited to see her again in the future when it is better timing for her.

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Milan Laser Hair Removal on 7/22/22 for a free consultation and while we discussed different treatments, my mom and I also felt pressure to sign documents without receiving adequate time to look over these documents. When we asked for the day to look over the them and think it over, we were told that we had gotten the best rate and discount and they may not be able to give us the same "low price." We did not realize it would be binding and that we wouldn't be able to cancel when I hadn't yet payed or had treatment. After being able to throughly read through the contracts on my own, I had realized that we had actually been tricked to sign for a loan when we were told it was to check for our interest rate. After finding this out, I called and am currently attempting to cancel the loan. I messaged Milan 2 days later 07/24/22 letting them know that I wouldn't like to go through with services and we were told there was nothing we could do since we had a contract. I would like to stress that I had no treatments done nor do I plan on receiving any treatments. This is causing me stress so I am hoping for immediate cancellation of my contract and not to be billed for any treatments I have not received.
  

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Re: Case #*********
  To Whom it May Concern:
  
  The client came to Milan on 7/22/22 and participated in a free consultation. At the conclusion of that consultation, client purchased laser hair removal package at the cost of $******. Client applied and was approved for external financing and signed financing documents.
  I received BBB complaint on 7/26/22 and reached out to client via phone and email. Talked to client on 7/26/22 and approved client request to cancel package.
  To summarize, client purchased package in the amount of $****** and full refund was given on 7/26/22.

• Initial Complaint

  Date:07/18/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free consultation on 5/12/22 and after signing the contract I had first session that same day! After rushing into the decision and not discussing with the family I called customer service to cancel my contract . I decided this lifetime treatment plan wasnt for me, i would rather do pay per treatment. Manager from ************ office called me back and advised me that it is final and she cannot do anything to end the contract! I am asking for help in this matter in order to cancel my contract as it is not right fir me at the time!
  

  

  Business Response

  Date: 08/26/2022

  Consumer Response /* (2000, 16, 2022/08/24) */
  I have heard feom district manager a few days ago and she canceled the contract and resolved the issue for me! Thanks again for being a third party in this!
  
  Milijana

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been receiving treatments in ** for laser hair removal to two body areas since 5/13/2021. During this time I was at a location that was accessible and they mentioned that when I was to move back home, there would be a location nearby that I could use. However, that is not the case and I don't have access to get treatments anymore because I had to move home due to circumstances and have not been going in for treatments. Therefore, I tried to request that my services be discontinued and that I am no longer charged for the plan because I am not getting treatment anymore, and haven't been for a couple of months and still getting charged. I have tried to contact them about my situation but there has been no solution to this issue. I would just like to discontinue from now on and not be charged.
  

  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 17, 2023/01/18) */
  In response to the complaint from Anna *****.
  
  
  Ms. ***** became a client of Milan Laser Hair Removal on 5/13/21 when she participated in a free consultation. At the conclusion of the consultation, Ms. ***** decided to purchase laser hair removal. Their choice of payment was through a down payment to Milan with reoccurring payments to Milan and reoccurring payments to ****. In our purchase agreement with Ms. *****, they signed and agreed to all sales being final and scheduled her first treatment.
  
  On 7/13/22 Milan Laser was informed that Ms. ***** filed a complaint with the BBB. A member of Milan's management team spoke with Ms. *****, and found that she was relocating to an area without a clinic. At this time, it was determined to refund Ms. ***** for the treatments they have not yet received.
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Ms. ******* complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.

• Initial Complaint

  Date:07/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January i went into milan for a consultation. i felt as if i was pressured into picking a package because it was "the last day to get it at this price". I explained ************** my hair grows on my face and i want it gone. She said within 2-3 treatments it would be gone and i could tell a difference. Fast forward july my hair is thicker, grows fast, and i can tell no difference since starting. i called milan and was told unfortunately i cannot do anything about it and they would speak to the medical team to see what else needs to be done. I just want to stop paying all of this money $****** a month for results which i am not seeing. i started lasering to stop hair growth but it has only gotten worse. At this point i don't even care to get a refund on the treatments i had i would just like to get out of this contract or whatever it is. At my last appointment i was told i should be at a 70% hair loss. i am no where even near 5%. This was the worst money scam i have ever seen.
  

  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 8, 2022/07/26) */
  Re: Case *********
  Client made appointment for complimentary consultation on 1/24/22. At the conclusion of that consultation, client purchased laser hair removal package in the amount of $******* Client had total of 4 treatments. On 7/14/22 client contacted clinic and requested cancellation of package due to lack of results. Client was offered services of medical team to advise but requested cancellation. Partial refund in the amount of $******* was submitted on 7/15/22. I was notified of BBB complaint but our Customer Resolution team had already processed refund so there was no need for me to intervene.
  To summarize, partial refund of $**** of $**** was given (less 4 treatments that had already occured).

• Initial Complaint

  Date:07/10/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Milan Laser for a consultation. It went well, I was given options and informed about filling out financing paperwork. It was approved and it was set. I canceled my initial appointment the next day due to work conflicts. A few weeks later, I get a call about scheduling again. I told the salesperson, that I was canceling because I couldn't afford it due to a change in finances. ************************************************************, so I was no longer in the position to get or pay for services. I was told because my loan was funded and it's a medical procedure that there is nothing they can do. I refuse to pay for services, I didn't receive and cannot afford, which is why I asked to cancel. They offered me a lower package. I just want the financing sent back and contract canceled.
  

  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 8, 2022/07/24) */
  In response to complaint from Claron *****:
  
  Claron ***** became a client of Milan Laser Hair Removal on 6/27/22 when she participated in a free consultation. At the conclusion of the consultation, Ms. ***** decided to purchase laser hair removal on multiple areas. Her choice of payment was through reoccurring monthly payments to **************, a third party lender. In our purchase agreement with Ms. *****, she signed and agreed to all sales being final and then scheduled her first series of treatments on all areas on 6/27/22.
  
  
  On 7/11/22, Milan was informed that Ms. ***** filed a complaint with the BBB. Our Regional Sales Manager (RSM) reached out to Ms. ***** to discuss her concerns. During this conversation Ms. ***** shared that she had financial changes that are conflicting with her laser hair removal package. Our RSM offered Ms. ***** options to keep one area, but ultimately Ms. ***** determined she needed to cancel all areas. Our RSM submitted a full refund to be processed.
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Ms. ******* request for discontinuing services were taken care of quickly. We truly hope to see Ms. ***** in the future when the timing is right for her to start.
  
  
  Consumer Response /* (2000, 10, 2022/07/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I spoke with Amy, the Regional Sales Manager. She was kind, understanding of my situation , and helped me resolve the situation. She was not made aware of my situation right away but when she was informed to reached out to me quickly to help us all get to a solution.
  
  Due to her level of professionalism and the way in which she handled it, when the time comes for me to afford the services again, I would consider Milan Laser Hair Removal.