Reviews
This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromMaricella L.
Date: 03/13/2023
1 starMaricella L.
Date: 03/13/2023
In April of 2022, I went to Milan Laser Hair removal for a consultation. After being pressured about the benefits with choosing Milan Hair removal vs others, the pricing, the packages, the less than 10mo. results, reduced sweat, and the pain free treatments, I was persuaded into not only applying for a loan, but also told service can start immediately that day. Every detail and piece of information during my consultation has been false. Not only have a found I have been ripped off with the pricing compared to others and time frame, but I have now hit my year visit with little results. In addition, I have also had each person that performs the laser treatments tell me different parameters/graphing for certain areas that I specifically chose during consultations which has caused areas being missed. For example one of my areas was my neck line which was supposed to be my earlobe down but some ladies have only treated the back of my neck and down. When I specifically brought up my concerns to the ladies, some have continued to neglect that area. I continue to have problems with my target areas being treated consistenly. Another major concern is the pain. I was told these treatments are pain free with little downtime. That was a complete lie. After the 4th treatment I have dealt with even more pain each and every time to the point of I have to ask to stop very frequently. The ladies that have performed treatment have said to take NSAID prior to treatments, which I have done with no relief. I have also had these areas throb for hours after treatments. And they told me they will continue to go up on the strength of the laser so we can see results which I informed them I don't think I could do. I also brought up my concern about the amount of sweat and smell I have developed since starting my treatments. They acted as if they didn't know what I was talking about, but after researching this issue, this is a very common problem that I was unaware of. I want a refund!
Milan Laser Hair Removal
Date: 03/20/2023
Maricella, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromKiersten T
Date: 03/06/2023
1 starKiersten T
Date: 03/06/2023
I felt pressured into signing this contract and immediately went about cancelling it. I received one treatment during the consultation and called multiple times offering to pay for the one treatment while cancelling the rest of my loan. I eventually went in person and was told that cancellations were very rare which I find hard to believe, but was promised a refund for the remainder of my loan. After 2 weeks of no follow up, I called back and was told that it “takes a few days to go through” (even though it had been two weeks). This is one of the most excruciating processes I have ever gone through and the worst business I have ever been involved with and I genuinely hope that nobody else falls for this the way that I did. I want nothing more than to get out of this contract & loan, yet after 3 months have made no progress.Milan Laser Hair Removal
Date: 03/09/2023
Kiersten, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromKrystyna C
Date: 02/15/2023
1 starKrystyna C
Date: 02/15/2023
I have been trying for over a month now to have my services canceled. I spoke with Kathy who oversees the Cincinnati area stores on January 20th and she assured me that we would be able to cancel my contract and receive back a partial refund. I followed up via email on 2/2/23 and 2/10/23 and as of 2/15/23, I have yet to receive any follow-up call or email from anyone at Milan Laser.
I should have never signed up ************, and I would warn others to stay very far away from Milan.Milan Laser Hair Removal
Date: 02/17/2023
Krystyna, we apologize for any frustration that you've encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromAja P.
Date: 01/18/2023
1 star*************************************************************** ********* I decided to continue my treatments and in 2021 i signed a contract with **** to purchase 2 Brazilian treatments, I received 2 treatment before i canceled my appointments *************************************************************** *************************************************************** ********************************* Due to this i no longer wanted to attend Milan Laser in Utica and they Refunded some of the money to **** Lending. On 1/10/22 i received a text message regarding prices going up and they wanted to know if I would like to purchase an area, I responded and was sent over an application to fill out for **************. I was approved and booked a consult online for 1/11/22 at 1PM. On 1/11/22 i was contacted by the Utica branch manager who stated she may have COVID and would have to cancel my consult and would reach out to me, that night i received a text stating I should be receiving paperwork to start my sessions, no paperwork was ever sent. I reached out on 1/16 and 1/18 to see if they could send my info over to the Syracuse clinic. On 1/18/22 i was contacted by a Manager in Syracuse who let me know that because they previously had to refund me in the past they was not willing to let me start up another contract after I already went through the credit process and was approve because they did not want to take a chance at refunding me again. I let them know that the reason for the refund was because of their employee and the lack of her professionalism. I have never experienced a business who feels like because they had to refund a person that person is no longer able to repurchase, ********************** they are a very money hungry business, unprofessional, and raciest. I asked for their business policy to see if in the policy it states they do not provide refunds or repurchase agreements and have not received it. This business should be looked into immediately.Review fromChelsea K
Date: 01/12/2023
5 starsChelsea K
Date: 01/12/2023
I've been very happy with my experience at Milan so far. I'm several treatments in and have only every experienced friendly and attentive staff at my appointments. It can sometimes be hard to schedule treatments but I'm usually able to get in without any real issues.Milan Laser Hair Removal
Date: 02/10/2023
Hello Chelsea! We are so happy to hear that you are having a great experience and we are proud to be a part of your hair free journey!Review fromKaci M.
Date: 12/20/2022
1 starI originally visited the ***** location on 8/19/21 for the free consult. I felt very pressured to sign a contract. It felt very much like the process was sped through. No pay per treatment option was provided. I have done 5-6 sessions and I am very happy with them. However, I have hit unseen financial difficulty. I called the center to see if I could cancel my contract. I am not looking for a refund. I would just like to cancel my contract and discontinue services. I was told it was not an option. There was no digging done on the company end to find out what options I had or what exactly I am going through.Review fromsa F
Date: 09/23/2022
1 starI went for a free consultation and the information was misrepresented to me. I was told if I proceeded I would be approved for a loan. I then received an email saying I signed for a loan even though I never agreed to it. I called Milan to try to cancel this and they said it was a binding contract. Milan is refusing to cancel even though I never received any treatments. Please be aware!!!!Review fromSydney P
Date: 08/04/2022
2 starsI had my consultation and first treatment on 7/28/2022. I thought the staff was friendly, if not overly so. I felt like I was pressured into signing up for it that day when I really wanted time to think it over. She mentioned several times I'd save even more if I paid in full and honestly the thought of signing up for another loan scares me so I paid in full. I truly don't have the money for that and I now regret ever going and feel like I am trapped into something I don't even want anymore.Review fromMaren B
Date: 07/28/2022
2 starsMaren B
Date: 07/28/2022
I am normally happy with my experience at Milan, however their location is in a high traffic area, and they are very unforgiving about the 5 minute late cancellation policy. Today I was only 3 minutes late when I arrived to their waiting room and sat down. The staff members were out of sight as they had HVAC technicians assessing their unit in a back room.
At 4:53 pm (8 minutes past my appointment), Christine ******** who I later learned was the manager came out and asked if I had been helped yet and I said no. She then pulled up my profile and said I was late and my appointment had been cancelled.
I was already painfully aware of their strict 5 minute late policy as I've been turned away before for being 10 minutes late despite trying to call ahead and no one picking up the phone.
This time however, I narrowly arrived within the 5 minute window there just wasn't any staff to greet me. Also... we were having this conversation at the 8 minute mark when she knew no one was at the front desk and I had been sitting there for an unknown amount of time, so i was baffled that this was being made an issue.
A moment later the secretary returned after finishing up with the HVAC technicians and confirmed that she had marked me as a no call no show and that unfortunately since they book their appointments so close together and mine was only 10 minutes, they didn't have any wiggle room to squeeze me in today.
I then pulled out my phone and saw a cancellation text 3 minutes after my appointment time.. which was premature of the 5 minute late policy
Having driven nearly an hour for this appointment I said I understand if I need to wait, but considering my appointment is so short they should be able to fit me in somewhere.
The managers repeated they cannot fit me in today as they are booked full to which I responded that I can wait, but expect that even if staff has to stay a few minutes late to accommodate my 10 minute appt I expect to be seen today.Milan Laser Hair Removal
Date: 07/29/2022
MA, we apologize for any frustration that you've encountered and would like to discuss your experience in greater detail. We will reach out to you and ensure you are happy with a resolution.Maren B
Date: 07/29/2022
This interaction was completely unprofessional and if I were the employer, would want to know how the manager of this location is encouraging her staff to treat guests. First acknowledging that I had been sitting there not checked in because no staff was at the desk... then leaving the room and returning a few mins later (we are now at 8 mins past my appointment time) to say she SAW me walk in late was a bold faced lie. No one saw me walk in.
It was 5 mins past my appointment time when Christine saw me sitting in the waiting room not yet helped.. l was not walking through the door. Regardless... I was still seen within their 5 min grace period so to lie and argue in front of other guests about this was in poor taste and does not build customer loyalty.
Despite Christine insisting they were fully booked and couldn't squeeze my 10 minute treatment in, I said I don't mind waiting, and if it means your staff has to stay 10 mins late to do right by your customer, I expect to be seen today.
I did ultimately get treated about 20 mins later... but not without a lot of grief from Christine. I plan to transfer to a different location for future treatments to avoid future run-ins with herReview fromJennifer Q
Date: 07/13/2022
2 starsJennifer Q
Date: 07/13/2022
The consultation was great and they show you and I for you a lot about laser removal but after 40 mins when the presentation was done I signed up but I'm upset now because no one mentioned about my credit being pulled. I'm paying out of my own pocket and now I have a credit company calling me and asking for my information and I didn't sign up for any credit. It's a very pricey company as well just for my lip area and I found a cheaper place that's not going to be 3600 dollars.Milan Laser Hair Removal
Date: 07/15/2022
Jennifer, we apologize for any frustration that you've encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.
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