Complaints
This profile includes complaints for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting messages on my cell phone every day. I report it as junk, but there it is everyday at the same time. They make a good product, but I do not want to buy any more from them. Please help !
Business Response
Date: 12/28/2022
Business Response /* (1000, 5, 2022/11/28) */
Thank you for your efforts! The problem has been resolved.
Business Response /* (1000, 8, 2022/11/29) */
This is in response to your complaint with the Better Business Bureau. Per your request, your phone number on file was removed from our list on November 23rd. Please contact me ********************** if you need further assistance. Thank you for your business.Initial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date ordered: Nov 09,2022
Date Received: Nov 10,2022
I received the packaged from ****** and opened and found that all my products was not included.
With my order of $**** it was to include free shipping and free 8 steak burgers.
I did not received the free 8 burger. So i called Omaha Steak customer service and they offered me a $*** gift card. Which would been fine but the burger would have costed me $***** plus shipping. with the gift card i would have lost $***** plus the shipping. I don't agree to make a promise of something free and then not send it.
I did not accept the gift card cause i did not want to pay more then what i was promised.
I just hope they do what they promise or someone else sees this and thinks second about ordering from Omaha Steak.Business Response
Date: 12/26/2022
Business Response /* (1000, 5, 2022/11/15) */
This is in response to your complaint with the Better Business Bureau. I am very sorry for any misunderstanding regarding our offers. I have replaced the burgers you were expecting and am still sending you a $** gift card for the inconvenience. Please contact me ********************** if you need any further assistance. Thank you for your business and we hope to serve you again in the future.Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/9/22 I visited Omaha Steaks website for the first time. After browsing for a minute or so, a pop up appeared stating you could received $** your first purchase just for signing up for emails. Given the high prices, I was undecided if I would be purchasing anything but once I saw the $** coupon pop up, I was confident I would purchase so I opted in, provided my email and hit submit. When I hit submit I was prompted with a message saying I now needed to subscribe for texts to get the coupon, so I did, despite being frustrated about the misleading "just your email" message I had seen prior. After I gave my email and number, I continued browsing on the site spending a lot of time picking out and building the right package within my budget ($***). I chose a package for $*** with the thought that I had a $** coupon to use so after ample time spent building the package, I went to check out.
I found the button to enter a promo code, toggled to my email for the code but only a link was provided to access the $** off coupon. I clicked it, my cart transferred to the new page and in my cart showed the $** coupon had been applied or activated however my total was still exactly the same and now discount line showing $** off appeared.
After digging I read fine print on the coupon stating it could not be combined with any other promotion. Considering literally everything on their site is a promotion, I'm not sure exactly why my coupon wasn't applied but either way this was the most deceptive and unfair case of bribery and false advertisement I've ever witnessed.
I truly feel that this company used completely misleading and deceptive marketing tactics to obtain contact information of potential customers while not providing what was promised in return. This is not only a horrible way to do business but feels a lot like a form of theft. I truly don't understand how, or if, this is even legal however I assure you, I will do everything in my power to find out.Business Response
Date: 10/12/2022
Business Response /* (1000, 5, 2022/09/13) */
This is in response to your complaint with the Better Business Bureau. I am very sorry for any misunderstanding regarding this offer. I would be more than happy to assist you in placing your order, honoring the $** off coupon. Please contact me directly **********************. Thank you and I look forward to hearing from you.Initial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
was sold frozen food that arrived wasn't frozen and made me and my wife sick
100% satisfaction guarantee is a ************Business Response
Date: 08/09/2022
Business Response /* (1000, 5, 2022/07/22) */
This is in response to your complaint with the Better Business Bureau. I am very sorry for the experience you encountered. Our records indicate that your package shipped 6/20/22 and delivered on time 6/22/22. On 7/7, we were contacted and made aware that the product was not frozen and you became ill consuming the product. We attempted to obtain further information regarding your claim to determine if this needed escalated. On 7/12/22, your purchase was refunded in full to your credit card. From that time, it takes 7-10 business days for the credit to appear on your account. If you do not have your refund, please contact your credit card company. If you need further assistance from me, please contact me directly **********************. Thank you.
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