Complaints

This profile includes complaints for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Omaha Steaks has 42 locations, listed below.

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• 

  Omaha Steaks

  11030 O St Omaha, NE 68137-2346

  
• 

  Omaha Steaks

  331 N 78th St Tower Plaza Omaha, NE 68114-3640

  
• 

  Omaha Steaks

  8025 Jericho Tpke Woodbury, NY 11797

• 

  Omaha Steaks International, Inc.

  20418 Route 19 Ste 230 Cranberry Twp, PA 16066

• 

  Omaha Steaks International, Inc.

  265 Settlers Ridge Center Dr Crafton, PA 15205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I clicked on an ad in my ************* that said "Shop Today and you will get free shipping and four free burgers.". I did shop today, but they would not give me free shipping or free burgers (they have a $*** minimum order, and charge $** for 4 steaks, so 4 free burgers is nice, but not the deal it sounds like).
  
  I called and the person I spoke to said that the free shipping/burgers deal applied only if I bought specific items. But that is not what the ad said. It said "Shop Today . . . ". It could have said "But X product today . . . ". Clearly misleading.
  
  I tried to place the order there using this email: ***********************
  

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 5, 2023/01/18) */
  This is in response to your complaint with the Better Business Bureau. I apologize for any misunderstanding regarding our offer and would be happy to honor this for you. Please reach out to me directly **********************. Thank you and I look forward to hearing from you.
  
  
  Consumer Response /* (2000, 7, 2023/01/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They provided what I asked for. I still believe that the ad is misleading, and has likely misled others.
  
  Thanks to the BBB for being there to help me out!

• Initial Complaint

  Date:01/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two promation steak packages, and during checkout the site asked if I received one of the packages after Christmas, I would receive a $** credit. I never received the credit and when I called they said the package was not priced high enough for the credit promotion. So when was the $** credit offered in the first place. I could of received my steaks before Christmas but opted to get them late for the credit their site offered. Omaha Steaks lied and mislead me.
  

  

  Business Response

  Date: 02/10/2023

  Business Response /* (1000, 5, 2023/01/18) */
  This is in response to your complaint with the Better Business Bureau. We apologize for any misunderstanding regarding our offer. The offer required a minimum purchase of $** per shipment. As a courtesy, the reward card has been sent to your email address. Please contact me directly ********************** if you need further assistance. Thank you.
  
  
  Consumer Response /* (2000, 7, 2023/01/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  If the offer was only for orders $**, then your site should not of offered it to me at check out. Thank you for sending the credit to my email. Your product is great and this makes me want to purchase more in the future. I appreciate how this issue was handled.
  
  Thank you

• Initial Complaint

  Date:01/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered package to be delivered December 31 to college grandkids who couldn't get home for holidays because they work. Items were delivered but did not notify recipients, so was locked in office of apartment until January 2. I received an email saying delivered, but traveling with another grandchild to ***** so didn't read emails until 7 hours after delivery and even though recipients were home all day, they didn't know about delivery until I read emails. Needless to say, items were not cold and steaks had leaked on everything in cooler. Contact with Omaha, said refund or resend, be sure address correct, etc. originally I said resend. Kids could use some nice food. But then I never heard back from them! So I guess a refund of $*** is best. Very disappointed that they ask for recipients phone number, but then don't use it! Even ******* keeps updating delivery right down to the last minutes. Embarrassing! Wanted to send a treat for them, but spoiled meat and bloody desserts not what I was hoping for. Have sent plenty of emails, no response now. Will be heading home soon, but hopefully will resolve soon. I am glad Omaha at least let me know about delivery or it would still be in the room!
  

  

  Business Response

  Date: 02/10/2023

  Business Response /* (1000, 5, 2023/01/18) */
  This is in response to your complaint with the Better Business Bureau. We are very sorry that your issue has not been resolved and I would be happy to honor our 100% Guarantee by either replacing your package or refunding you. Please contact me directly ********************** so I can assist you. Thank you and I look forward to hearing from you.
  
  
  Consumer Response /* (2000, 7, 2023/01/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  If they refund 100% or replace 100% I am satisfied. I haven't contacted them yet. But I will accept this solution.

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************* Our daughter sent us a $*** gift certificate for Christmas. We bought 4 prepared meals. We invited guests over and used 2 of the meals. They were so bad we had to apologize to our guests. We called Omaha Steaks and they sent us a $**. Gift card to replace the 2 meals. We tried to use the gift card but it said we had to order $**. Worth of food, effectively making us spend $**. Because we used their "guaranteed satisfaction" promise. We called the help line and instead of apologizing and fixing the problem - ************************************************************** - they told us to either order more food or forget the guarantee. Please either refund our daughter's entire $***, or allow us to use the $**. gift card you sent us as part of your guarantee. We ********************************************* are astonished at this treatment. Thank you for your assistance.
  

  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/04) */
  This is in response to your complaint with the Better Business Bureau. I am very sorry that you were dissatisfied with some of the product you received and our minimum purchase requirement. We appreciate your business, and I am emailing you an additional $** gift card to place an order. You can expect to receive it today. Thank you for choosing Omaha Steaks and we look forward to serving you again soon.
  
  
  Consumer Response /* (2000, 7, 2023/01/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company apologized and addressed the issue quickly and appropriately.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ** dollars of meat and ** dollar delivery fee and they cancelled my order without telling me. And I've called 5 times to get my ** dollar delivery fee back and they say it's going in today and they never put it in it's been a month . I want my money back.
  

  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/04) */
  This is in response to your complaint with the Better Business Bureau. Your order was cancelled on 12/23/22, and at that time the $***** authorization to your credit card on file was reversed. You were not charged for your order; your card was authorized and the authorization was reversed when the order was cancelled. You may want to contact your bank if you have any further questions; Omaha Steaks has not received any payment for this order. Please reach out to me directly ********************** if you have any further questions. Thank you.
  
  
  Consumer Response /* (3000, 7, 2023/01/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was charged and not refunded

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipment Number: ************
  Order Number: ************
  Date Placed: 12/19/2022
  I put in an order and paid extra for December 23rd delivery. The order did not show up until December 27th. My kids were in from out of town for the holiday. Our Christmas dinner did not arrive till my kids were gone back home. This left the order useless to me. I explained this in an email to Omaha Steaks. They responded with a refund for the shipping charges. Really???? I sent another email with no response. Finally today I had to call them and spent about 40 minutes on the call. First the woman said she was processing refund. Then she came back on and asked me if I used a gift card for the purchase, I answered no. I was again put on hold for a long while until she came back and offered me a ** dollar gift card......ha ha... I said no, I want a refund and offered to send order back, again I was put on hold. Finally when the rep came back on the line she told me I would get a refund but not until the 6th of January because they are busy. Wow!!!! But get this, here's the kicker.... the rep told me if I got a refund, I would not be allowed to order from them again.........I haven't stopped laughing yet. I really doubt that I will get the refund and the company will not honor the 100 percent unconditional money back guarantee. If I do get refund I will update. Until then I would not recommend this company to anyone. ******************************************************** I by no means have a lot of money but wanted to have a special Christmas dinner with my kids. Omaha Steaks has failed me and does not stand behind there promises.
  

  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/04) */
  This is in response to your complaint with the Better Business Bureau. I am very sorry for the experience you encountered and your package did not arrive by the holiday as intended. Your package was unfortunately delayed due to weather. Your purchase was refunded in full to your payment method on 12/30/22. The service experience you encountered with my team has been addressed as well. We appreciate your business and sincerely hope you'll give us another chance in the future. Thank you.

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two different orders before Christmas and was told on checkout I would receive a $** off reward for agreeing to receive the shipments after Christmas. I only received 1 out of 2 rewards. When the reward arrived there was also suddenly a mention of a minimum purchase of $***. I called customer service and was put on hold for 36 minutes. I would appreciate getting the $** off on my next 2 orders without any minimum purchases required.
  

  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/04) */
  This is in response to your complaint with the Better Business Bureau. I apologize for any misunderstanding regarding this offer. The offer was 1 reward card per household, not per order. However, as a courtesy, I have emailed you an additional $** reward card (both expire 2/28/23). Unfortunately, we do have minimum purchase requirements in place. However, when you're ready to order please reach out to me directly ********************** and I would be happy to assist you in placing your order. Thank you for your business and I look forward to hearing from you. Thank you.

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Omaha Steaks Customer Support on numerous occasions, to stop marketing calls and to stop mail delivery. I have been harassed with their mail over the past 4-5 years after making a single purchase from the company. ********************************************************* ******************************************************************************************************* I recently reached out within the past 30 days, to Omaha Steaks, and was assured that I would be completely taken off of any mailing/phone list. My USPS informed delivery is showing an inbound advertisement from Omaha Steaks. *********************************************************************************************************************** It's unbearable how this one company sends me more mail than any other company I have done business with in the past. I simply wish to end all contact and I will never use their services again. I do not want phone calls or physical mail delivered to my house anymore.
  

  

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2022/12/19) */
  This is in response to your complaint with the Better Business Bureau. I apologize you are receiving unwanted offers. Our records indicate we received a call on December 2, 2022 and honored your request to be removed from our mailing list. The address in your complaint is a different street number than the address we have for mailing, however the address we have on record has been removed. Our mailings are pre-printed 6-8 weeks in advance, so you may receive a few more but you have been removed from our list. Please contact me directly ********************** if you need any further assistance. Thank you.

• Initial Complaint

  Date:11/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 25th to be delivered by their "Christmas delivery" which states approximately 10 days before Christmas. On November 26th I received an email stating my order has been shipped and is on the refrigerator truck expected to arrive November 29th.
  Their website is very very misleading. Order ************
  

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/11/29) */
  This is in response to your complaint with the Better Business Bureau. We are so sorry for any misunderstanding regarding your delivery date, and we appreciate your feedback. I completely understand your frustration and I'm sorry for any inconvenience your early delivery has caused. We stand by our 100% Guarantee, and we will either refund your purchase in full, or send another package. Please contact me directly to let me know your preference: **********************. Thank you for your business.

• Initial Complaint

  Date:11/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omaha Steaks allowed me to order a Holiday thanksgiving packabge but then would not allow me on their app to schedule the week of thanksgiving except for today, wednesday. Thats a problem since the stuff I order came so brick hard the instructions tell you it has to be thawed 3 to 4 days. The meal is now totally worthless to my family who will arrive tomorrow and I will now have to go spend the same money again to have something to feed them. The practice was at the very least deceptive and I will be out over *** bucks for a special meal my family can't have. We are crushed that any business would be so heartless especially at thanksgiving. Order ************
  

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 6, 2022/11/29) */
  This is in response to your complaint with the Better Business Bureau. Our records indicate your order was placed online on November 2, and delivery was requested for November 23rd. We are very sorry for any misunderstanding as our products do ship to arrive frozen. Per our 100% Guarantee your purchase has been refunded in full. If you have any further questions please contact me ********************** . We appreciate your business and hope to serve you again in the future.
  
  
  Consumer Response /* (2000, 8, 2022/11/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Please take time to make sure you tell someone that ord3rs a holiday meal that it comes frozen and won't really be good for the day requested. Thank you for the refund.