Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromWayne S.
Date: 11/14/2022
1 starWayne S.
Date: 11/14/2022
Poor delivery time for Fresh Foods.
8 days to deliver " highly perishable " foods !
Not even worth your time or effort.. ******************** sells the same products and they are actually fresh...
Omaha Steaks
Date: 11/15/2022
Thank you for your feedback. We are so sorry your package delivered late. Unfortunately, due to the weather in Florida, we experienced some unanticipated delays with our carrier. Our records indicate you have been refunded. I would be happy to also send you a $50 gift card for a future purchase if you would be willing to give us another chance. Please contact me directly ********************** and I would be happy to assist you. We hope to serve you again in the near future. Thank you.Review fromjlk
Date: 10/14/2022
1 starjlk
Date: 10/14/2022
My biggest complaint is that the food on their website doesn't match the product. For example bought the mini lobster grill cheese which looks good online with clumps of lobster but in reality it's a lobster flavored spread with specks of lobster. Same for the pastry Fillet mignon. Looks full of meat on the website but in reality it's full of gravy with very little meat and vegetables. The pastry does not flake and taste like cardboard. I tried to leave a review on their website but wasn't able too and noticed all the reviews are minimal and positive. Thought how unusual and wondered if only the best are selected but due to the 100% satisfaction guarantee tried my first order. Liked nothing! Had no issue with customer service per email and did issue refund for lack of satisfaction.Omaha Steaks
Date: 10/17/2022
Thank you for your feedback, we apologize for the experience you encountered with your purchase. We stand by our 100% Guarantee and are glad to hear customer service was able to promptly assist you. Please be assured that all of our photography is done in-house under strict guidelines, and depicts only our products. It is a very common practice in food advertising to try to make the product look visually tantalizing and appealing. It is not a different product--it is simply carefully styled and artfully photographed. Please contact me ********************** if you need any further assistance. Thank you.Review fromAmy R
Date: 10/09/2022
1 starAmy R
Date: 10/09/2022
**************************************** It is Terrible, Terrible, Terrible! I m sending this $600.00 order back to them and expect them to credit my card accordingly.Omaha Steaks
Date: 10/10/2022
We are very sorry you had a bad experience. Please contact me ********************** and I would be happy to assist you. Thank you.Review fromAnabel D
Date: 09/18/2022
1 starAnabel D
Date: 09/18/2022
Good Meat, terrible customer service. I got double charged, and had PHOTO PROOF of both transactions and they would refuse to see any sort of reason. I am appalled at the fact that they would *********************** refuse to fix itOmaha Steaks
Date: 09/22/2022
I am so sorry you had a poor experience with us. Our records indicate Omaha Steaks only received 1 payment via ****** for your purchase. Please reach out to me directly so I can further assist you, **********************. Thank you and I look forward to hearing from you.
Jamie *******
Consumer Services Manager
Omaha SteaksReview fromJanet P
Date: 08/14/2022
5 starsJanet P
Date: 08/14/2022
Omaha Steaks are absolutely the best we've ever eaten! We have suggested them to friends and family! No more meat bought for our consumption unless it's Omaha steaks!Omaha Steaks
Date: 08/16/2022
Janet,
Thank you so much for your feedback! We appreciate your business and thank you for being part of our Omaha Steaks family!! We look forward to serving you again soon!Review fromLeon G
Date: 08/08/2022
1 starLeon G
Date: 08/08/2022
They will not stop sending me offers even after I've called them to stop. Its very annoying and I'm sure this is illegal after I have responded please stop. What else can I do because this is on going and I need them to stop.Omaha Steaks
Date: 08/09/2022
Thank you for your feedback. We received your request in June to be unsubscribed from our email list and have not emailed any promotional offers since then. I also checked to make sure you are not opted into SMS promotions and you are not. If you have another email address or phone number you may be receiving them at, please contact me directly ********************** and I can take care of this right away. Thank you.Leon G
Date: 08/10/2022
Thank you for responding but I just received two more offers from Omaha Steaks.Omaha Steaks
Date: 08/10/2022
Please forward the emails directly to me ********************** so I can further assist you. Thank you.Review fromSally C
Date: 08/04/2022
1 starSally C
Date: 08/04/2022
I recently placed an order with Omaha Steaks and called Customer Service to ask if I could choose a delivery date. I was told I could when I placed my order. I was surprised to have to pay $4.99 to pick a date but went ahead and did it. Then it turned out that I could pick ANY days of the week EXCEPT Monday, Tuesday, Wednesday, Thursday, Saturday or Sunday. At this point I had no option but to settle on the Friday which was exactly the day I didn't want. I feel that I've been totally cheated to pay for a "choice" that in reality, was non-existent. My efforts to get the $4.99 have failed, I feel that I have been cheated! No worry, I'll never order again.Omaha Steaks
Date: 08/05/2022
We are so sorry for the experience you encountered. I have refunded the amount you paid for shipping. The option to pick a custom delivery date depends on the shipping location and the availability of trucks going to your area. I apologize that more options were not available and will pass your feedback on to our logistics team. Please contact me directly ********************** if you need any further assistance. Thank you for choosing Omaha Steaks and we hope you enjoy your shipment!Review fromED D
Date: 07/19/2022
5 starsED D
Date: 07/19/2022
Update to my 6/4 review. Jamie C. from Omaha Steaks contacted me in a timely manner. Even though I feel I got the run around at first Jamie went above and beyond to correct this issue in a timely manner. P.S. Omaha Steaks are some of the best steaks I have ever had. Thanks again Jamie. EdOmaha Steaks
Date: 07/20/2022
Ed,
Thank you so much for allowing me the opportunity to make this right. I'm very sorry for the experience you encountered and glad to hear you are enjoying your replacement shipment. We hope to serve you again soon!!
Jamie
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