Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, EcoShield Pest Solutions performed a pest control service at my home. I paid $362.73, which was to include both exterior and interior treatment. Only the exterior was completed — no technician entered my home or completed the promised interior service.
  
  Despite this, the invoice falsely stated that interior service had been done. I immediately contacted EcoShield on June 26, 2025 by both phone and email to cancel the service and dispute the false record. I was told my account would be placed in “pending cancellation.”
  
  On June 27, 2025, without ever receiving a cancellation confirmation, I was charged and billed for a $267.50 termination fee. It is unjustified as the company failed to complete the service I paid for. I was continually pressured to reschedule instead of being allowed to cancel outright. I requested confirmation in writing several times and still have not received it.
  
  My account number is *******, and I have documentation of the invoice, communication, and service failure.
  
  Resolution Requested:
  • Full cancellation of my account
  • Complete refund of the $267.50 termination fee and $362.73 initial service fee.
  • Written confirmation showing a $0 balance.
  
  This charge is invalid and should be dropped immediately.

  Business Response

  Date: 07/01/2025

  Hi *********

  Thank you for bringing this to our attention. After reviewing your account and communications, we acknowledge that our technician did not complete the interior portion of your service on June 25, 2025, despite it being a key reason you agreed to treatment. We understand your frustration and sincerely apologize for the oversight.

  While your agreement does outline an early termination fee, we’re choosing to waive that $267.50 charge as a gesture of goodwill. The initial $362.73 charge remains valid as the exterior treatment was completed, but we’d truly like the opportunity to make things right. If you’re open to it, we’d be glad to return at no additional cost to perform the missed interior service, ensuring you receive the full value of what was promised.

  If you’d be willing to allow us to complete that treatment, or if you prefer to leave the account closed, please reach out to us directly at ********************************. We’re here to help and want to restore your trust in our service.

  Thank you,

   

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am okay with just the $267.50 being waived and no would not like a technician to do my interior. I would like to receive a confirmation for my account being $0 balance and that now my account is officially closed. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for 4 services that were to spray for bugs inside and outside of the house.
  
  7-22-24 They sprayed the day I signed the contract.
  10-11-24 They provided the service as scheduled.
  1-10-25 EcoShield texted me to say they would be to my house on 1-15-25.
  1-15-25 They came to my house and sprayed outside only. The employee didn't even ring the video doorbell so I had no opportunity to tell her I was at work. She came and left by 3:15 pm when I had clearly told the company I would be home at 3:30 pm. I called to say that inside needed to be sprayed because I had gnats. I stated that all appts need to be after 3:30 so that I have time to get home. We scheduled for 3:30 on 1-27-25. Following the phone call the same person (*****) texted me asking if I wanted to schedule an inspection. I said that they could do the inspection the same time that they spray. He scheduled it for 3-4 pm and I AGAIN told him I don't get home until 3:30 pm.
  1-27-25 I receive a text stating there is a scheduling conflict and they are moving the appt to 1-28-25 which didn't work for me. We rescheduled to 3:30 on 1-30-25.
  1-30-25. Logan inspected the house and didn't spray. He said no one was scheduled to spray inside the house. He then left & I was leaving to pick up my daughter when he came back to the door with his manager & stated that his manager needed to inspect his work. Fine do it quick because I need to leave. Instead of 30 minutes, it took an hour. The manager said that he'd send someone out to spray the gnats.
  Feb 2025 We made an appt that worked for me. Then they changed the appt again. I said that didn't work. They wanted to reschedule & I said you can't keep the appts that you made with me and I was canceling the contract. I'm not paying a cancelation fee.
  2-7-25 My acct shows the cancelation fee removed.
  2-10-25 They put the cancelation fee back on my acct.
  April 2025 they state they are going to turn me over to collections for not paying.

  Customer Answer

  Date: 04/25/2025

  The General Manager called me today.  He's removing the cancellation fee and refunding the last service which was only half completed.  He's doing more than I asked and I appreciate that.  I'll be watching my credit card for the refund.

• Initial Complaint

  Date:03/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August a salesperson came to my door. with a very hard sell and ‘discounted’ price to spray outside and in the garage for pests. I said ok and he led me through the signing agreement. After I paid, and signed he informed me it was a recurring service. I told him he should have told me that from the beginning and to please cancel it. He said I could cancel anytime, so the service was performed that day. About 10 days after the initial service I was very unhappy. We had been seeing more and more spiders outside on our upstairs deck and patio. We were told it takes some time, but I requested another spray.. We continued to see tons of spiders on our house windows and chairs around our patio and deck. We have NEVER had this problem before. I said the next treatment would have to be when we got back from vacation. Had a hard time cancelling a treatment while we were on vacation, in terms of reaching someone (Bad service there too,as there were notes in the system saying not to treat until a certain date in September. So, they did come and treat again, but I was dissatisfied at this point because there were still SO MANY SPIDERS. So, I decided I was going to have to end service with this poor performing company. I called to tell them so. They kept saying then I owed a full price for the first discounted treatment. I said no, I would not agree to that as I was never told that if I cancelled the FIRST treatment is not discounted .I spoke to multiple people and finally had a conversation with ****, the supervisor. He agreed I should not have to pay since I had already tried three times, wanted to cancel, and I did not understand that the ½ price deal on the first treatment was going to be charged to me if I cancelled at ANY point in 2 years. A week later I got calls and an email saying I needed to set up another service date.. I sent in a 2 emails stating that **** told me I did not have to pay. I sent in pictures of the spiders. Now they still try to collect.

  Business Response

  Date: 03/09/2025

  Dear *** ********
  Thank you for taking the time to share your experience. We understand how important it is to receive clear communication and effective pest control services, and we regret that your experience did not meet your expectations.
  Our records indicate that our sales representative reviewed the service details and agreement with you prior to signing. After your agreement was signed, a copy was sent to your email for further review. We also sent a confirmation text as part of our two-step verification process, which outlines the terms once more and requires a response before we proceed with the initial service.
  Regarding your concerns about ongoing pest activity, our service guarantee is designed to take full effect after the egg cycle service, which occurs within 30-45 days of the initial treatment. If any covered pests persist beyond this period, we offer complimentary touch-up services to ensure the effectiveness of our treatments. We see that a follow-up service was completed in response to your concerns about spiders.
  As for the balance on your account, our records show that the agreement included an annual commitment discount, which is applied with the understanding that services will continue for the agreed-upon term. If service is canceled early, the discount is credited back, which results in the outstanding balance. While we understand that a conversation with a supervisor took place, our records do not reflect a confirmed agreement to waive this balance.

  Business Response

  Date: 03/11/2025

  Hi *******
  
  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to clarify.
  
  Regarding your agreement, our records indicate that you signed the service contract on August 7, 2024, and received a confirmation via email. Additionally, our two-step verification process included a welcome text that outlined key terms, including the annual commitment discount payback should the agreement be canceled early. We strive to ensure transparency in our agreements, and we regret if there was any misunderstanding regarding this policy.
  
  We also recognize your concerns about service effectiveness. As part of our 100% service guarantee, complimentary touch-ups are available if covered pests persist. We see that touch-up services were provided, and based on the terms of your agreement, ongoing services are key to long-term pest control effectiveness.
  
  As for your conversation with ****, we have reviewed our records and found that while he acknowledged your concerns, he did not confirm a waiver of the outstanding balance. While we sympathize with your situation, the charges for the completed services and the annual commitment discount payback remain valid.
  
  We want to work toward a resolution that is fair and transparent. Please let us know how you’d like to proceed.

  Customer Answer

  Date: 03/30/2025

  I was out of town and have just read this. I do not accept the response from Ecoshield. There product and service was inferior and did not resolve my pest problem within 30 days. I will not pay them any more money. They did not outline that the service I was getting was non refundable and double the cost even if it was inferior. Sorry for the delay in response.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  I told them I didn't want anymore services after I paid the bill

  Business Response

  Date: 01/16/2025

  **** ****

  We reviewed the notes around the July service visit, which is being disputed and found that you agreed to continue on the 7/1/24 call as a free follow up was offered for the exterior of the home.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  first time they sprayed our house inside and outside

  Business Response

  Date: 12/27/2024

  Hi ****** *
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Ecoshield Pest Solutions to treat the inside and outside of our home for pest. I thought this was great I was told their treatments would handle spiders, ants, and unwanted bugs in and out of our home. After the first treatment I noticed that we where still have the same problems we had prior to them treating. Ants in the garage, spiders in the basement. Sugar ants in our cabinets, and tons of spiderwebs around the outside of the house. Along with a line a of ants on our patio. So the next time they treated I had them focus in those areas. But the tech that came out didn't even want to go into my house. A few days after the second treatment I noticed a large spider in my bed when I pulled it down. Spiders in the base basement and the same on going problems we have always had. I found myself once again treating myself. So when they planned to come out for the third time I told them I wanted to cancel service because they where not providing a service they they said they would. I have attached the email stating that our contract has been cancelled and now they are trying to bill us $169 to cancel. No where in this email or during or conversation has this been stated. We have paid a lot of money to have two treatments on our home with no results. I feel when you sign a contract both parties are to hold up their end of the agreements. We are not seeing there products work. I simply can't afford to pay them to treat the house and for me to treat it as well. They are unwilling to let me talk to anyone who can help me with clearing this matter up. I really feel like I have been scammed by this company. I have both called them and emailed them about this but they are unwilling to let me talk to someone who can clear this up. Now they are sending to to collections. I feel like I am the one who should be refunded I still have bugs I am treating them on my own and they simply want more money. Can you tell me how I handle this? I feel like I have been scammed.

  Business Response

  Date: 10/01/2024

  Hi Vicki, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/01/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding EcoShield's bat exclusion service, which we purchased several years ago. Despite multiple follow-up visits from the company, there has been no noticeable improvement in the issue, and it appears that the situation has actually worsened over time.
  
  EcoShield has consistently assured us that they have either resolved the problem or are committed to resolving it. Unfortunately, we have not seen any substantial evidence to support these claims.
  
  Given the continued presence of the issue, we are requesting a refund or partial refund for the service.

  Business Response

  Date: 10/01/2024

  Dear BBB,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.

  Customer Answer

  Date: 10/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The issue has not been resolved. The business is requesting extra time on this complaint. I will update when further information is received.
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 10/03/2024

  Hi Gerry, 
  
  Thank you for your patience through this situation. I have contacted a manager again to get this resolved as soon as possible. One should be reaching out to you within the business day. 
  
  Best, 

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed the initial charge to my credit card on 5/20/2024 as a result of misrepresentation of a "30 day return" should the initial treatment NOT be satisfactory (warranteed) BEFORE the quarterly return that I was told would be scheduled between the last week of August and first week of SAeptember.
  
  I was contacted frequently via a variety of phone numb ers, voice and text messages, emails, and via postal service to schedule a return quarterly (additional charges) for the month of JUNE.
  This was not what the contract stated and NOT three months after the initial service and service charge.
  Customer Service is a farce. NO one actually responds to any of my questions, concerns or seeks a resolution. The documentation I have received proves my response goes unanswered.
  
  The billing in no way resolves the fact that their treatment did nothing to resolve our chief concern of drain flies. Not regular house flies. I requested a cancellation of any future services when I fully realized we had been mislead about what this treatment could do for us.
  
  We do not believe we can trust this company to come into our home. They did not deliver what they advertissed. No one has yet to respond to our initial issue that the service was not working. And, billing along iwth the false advertisement/promises are merely documenting their "files" to show they have "reached" out -- When nothing could be further from the truth.
  
  At the time of the "pitch" and convincing us to sign the online contract while the person who would do the application was on standby in the neighborhood consitutes a faire amount of pressure and no time to consider their offer. I refused to rate their service immediately as I had no idea how effective it would be. I hoped. But it did not. Their promise to return if it didn't was a lie.

  Business Response

  Date: 09/30/2024

  Dear *******

  Thank you for bringing this to our attention. We would like to clarify that your three-day right to cancel would have been honored, regardless of whether the initial service was completed or not. However, we did not receive any cancellation request within that three-day window.
  
  Our records show that all proper sign-up procedures were followed, and a copy of your agreement was sent to the email address on file for your review. While we did not receive a timely request to cancel, as an act of goodwill, we will waive the balance on your account and consider it closed.
  
  Please let us know if you have any further questions.

  Customer Answer

  Date: 09/30/2024

  I received a call from ***** ******* last week—Wednesday.
  ** ******* didn’t explain the how or why—just that the company would waive and cancel fees and contract. ******* also said I should receive that refund via the Credit Card company.
  Then, he suggested someone from ecoshield will contact us to —at no charge —to use the proper treatment for the drain fly issue. 

  Business Response

  Date: 10/14/2024

  Hi *******

  Thank you for your follow-up. I want to clarify a few points regarding your recent conversation with *** *******.
  
  We are indeed processing a refund for the service as discussed. However, it appears we do not have a credit card on file to complete this transaction. You had mentioned you were going out of town, so we were awaiting your call with updated payment details. Once we receive this, the refund can be finalized through your credit card provider.
  
  As for the drain fly issue, our team came out for the follow-up service on 10/11/24. If any additional treatments are needed, we are happy to coordinate further services.
  
  Feel free to contact us when you're ready to proceed with the refund process or if you need further assistance.

  Customer Answer

  Date: 10/15/2024

  I was contacted by *** *******. It was he who offered three things in this phone call. 
  1. cancellation of the contract. I was not offered a three day right of recitation as the corporate reply tries to make it out. But I am pleased to hear that Ecoshield has cancelled the contract. Still awaiting  verification of said cancellation. Proof please. apologies appreciated. 
  2. I did not ask for a follow up service. ** ******* offered stating that in fact ecoshield does have a treatment for the issue I stated I had back in May. AND, As a goodwill gesture for all our troubles with the communication on this ordeal, the company would like to do this service for us free of charge. I did not agree to it, I didn’t receive a follow up call to schedule this service appointment—rather, a nice young man appeared with NO NOTICE. PUTTING US ON THE SPOT.  I didn’t agree to anything. Allowed him on your property to apply the treatment to the garage bathroom sink. Didn’t really feel comfortable with this situation. But it is done. I should say thank you.  
  3. The refund of the ineffective “initial” treatment can be credited / refunded back to the original credit card on file. It ends with ****. I have this information provided by ***** ******** **** ** *****. Still awaiting the refund. However it comes. Back to credit card OR check in the mail? But that’s NOT what we requested. How do I know this check is really in the mail? When? And will it be a good check when I try to cash it?  
  

  thank you 

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales rep came to our door on 5/7/24 and told us the 1 year contract was $189 plus tax starting this past May. No problem. Was charged again on 6/12/24 for the same price. The sales rep lied to us and apparently, it's a quarterly charge. Mind you, there was no "miscommunication". He flat out lied to us. When I call for a refund, they were extremely rude and refused even though their sales rep gave misinformation and was deceitful. I asked to be transferred to another supervisor and the rep on the phone stated "Nope, this is the end of the line for you" and then sat in silence on the phone until I finally had to just hang up. This is the most disgusting display of a business I have even been involved with. No customer service skills, liars and it's not even a good product/coverage. We never signed a contract as they've stated to me on the phone. All he gave us was a pamphlet on the services that would be provided, nothing with cost listed. And now they are trying to charge us $160 for a cancellation fee.

  Business Response

  Date: 07/09/2024

  Dear ******,

  I would like to express my sincere apologies for the negative experience you had with our service and the misunderstanding regarding the contract terms. I am also deeply sorry for the way your call was handled when you reached out for a refund. The behavior you described is unacceptable and not reflective of the standards we uphold at EcoShield. I have escalated this matter to our customer service management team to address the issue and ensure it does not happen again.
  
  Regarding the charges, I am pleased to inform you that a refund of $202.23 was processed on June 21, 2024. This should be reflected in your account shortly. As for the annual commitment discount payback, this fee is applied when a customer cancels their service before the completion of the agreed term, which helps offset the initial discount provided. However, I understand the circumstances and have waived the invoice.

  Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. I am committed to resolving this matter to your satisfaction.
  
  Thank you for bringing this to our attention, and I hope we can restore your trust in EcoShield.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid upfront for seasonal service for the entire year. My husband was home when Eco Shield came by and paid via cc another fee not understanding we already paid up front. EcoShield has withdrawn , disguised, and or recalled any emails or communications prior to this date. I have no way to look up our previous agreement or emails/communications. It’s as though they did not exist until last month.

  Business Response

  Date: 06/13/2024

  Dear **
  
  We have thoroughly reviewed your account and found that we have only received payments for the initial service and the second service visit, which match the pricing outlined in the Service Agreement. If your bank statements show any discrepancies, please provide a screenshot of the charges so our billing department can review them.
  
  Attached are the Service Agreement and the Invoice Summary of your account for your reference.
  
  If you have any further questions or need assistance, please let us know.