Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales rep of Ecosolutions pest solutions came to my home. Offered me services for $170 for the intial visit and a second visit 6 weeks later. I already had an appointment set up with Terminex. I advised the sales man I didn't want a service contract only the two visits. He had me sign a document so service could be preformed while having me waive my right to back out. The document I signed didn't state what I was agreeing to anywhere. First service was 3/22/24, /second service was 4/25/24. I don't beleive any service was preformed and I was charge an additional $170 I hadn't agreed to. That was when I looked at the email that was sent and discovered that the salesman had set up a 2 year contract that he knew full well that I couldn't afford as I told him I was unemployed. I have since taken photo's of my property to find that not only do I have wasps and nest that they are supposed to treat but other insects as well. I don't believe I owe this business any money as I feel no service was done on 4/25.

  Business Response

  Date: 05/15/2024

  BBB,
  
  Thank you for giving us the opportunity to address this customer concern. After reviewing our records, we found that the customer reviewed, signed, and received a copy of their Quarterly Service Subscription plan. The agreement details the amount of services, pricing, and duration. We have confirmed that the customer received the copy and accessed it six times. The current balance of $151 on the account is the annual commitment discount payback for canceling the agreement prematurely.

  Business Response

  Date: 05/25/2024

  Hi ********
  
  Thank you for reaching out to us. We have verified the product usage report and confirmed that a service was completed on 4/25/24.
  
  After reviewing the photos you attached, we would like to clarify that wasp control is not included in the services you initially signed up for. However, we understand the importance of maintaining a pest-free environment.
  
  If you experience ant activity between scheduled treatments, our guarantee offers free touch-up appointments. Unfortunately, due to the early cancellation of your service, these touch-ups are no longer available.
  
  However, we are happy to offer a credit of $151 to your account if you choose to reinstate your services. Upon reactivation, we can promptly schedule a free touch-up service to address the ant activity.
  
  We appreciate your understanding and are here to assist you with any further questions or concerns.

  Customer Answer

  Date: 05/31/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The only reason I signed up for services was for wasp control. Your sales rep lied on more than one occasion about what I was agreeing to. I didn't even get to see the full contract until after it was signed. Your rep made sure I only ever saw the signature box and nothing else. Since I trusted his word that all I was agreeing to was two visits at 170 for wasp treatment I saw no reason to sign. It's good to know that your company likes to take advantage of elderly widows.
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has door to door sales people who deceive customers. The sales person explained that since they were in the neighborhood they were running promotions to treat peoples homes at a discounted price. They charged $159 + tax one time fee for 4 treatments done quarterly. After doing more research I saw that multiple people were deceived and I looked in my email for contract and saw that it was $159 per treatment not one single charge. I called and texted the company multiple times, they closed my account and canceled account with no fees. (I am still keeping an eye on statements) I asked for a refund since I was mislead by their sales person. After speaking with multiple people they declined. This is not the way to run a business and this should not be allowed. They carry a cell phone telling you to initial to allow them to treat home not that you are signing up for them to charge you multiple times. I saw a sales person trying to sell a service and I believed him. I will never do that again. This business has multiple complaints and they all seem to show a trend of deception. I even saw ******* videos of other customers reporting their situation to news outlets. All I want is for my Credit card to be refunded and never have to deal with them again. I hope that what they sprayed in my home is actually safe.

  Business Response

  Date: 04/18/2024

  Hi ********

  I want to confirm that the initial service was completed in accordance with the terms outlined in the Quarterly Service Agreement, which you reviewed and signed. Additionally, your subscription to the Quarterly plan was validated through our 2-step verification process via text.
  
  Please find a copy of the verification text below for your reference. Based on these findings, we are unable to process a refund at this time. However, please note that your account has now been closed.

  Here are 3 things to know about your service plan:
  
  1. You signed up for QUARTERLY treatments. The schedule, pricing, and length of your Service Plan are listed on your agreement, which has been provided to you via your email on file.
  
  2. If you need to cancel your agreement, we only ask that you pay back the annual commitment discount that you received on your Initial Service.
  
  3. Your Egg Cycle Service will occur 30-45 days after your Initial Service. This treatment is billable, and marks the start of your 100% guarantee. If any of the pests on your agreement bug you between treatments, let us know, and we will come out for a complimentary Touch Up service.
  
  

  Business Response

  Date: 05/16/2024

  BBB,

  We asked the consumer for a screenshot of the date and time of the text messages as it is relevant and important in order to provide a fair and accurate resolution. The consumer declined providing that information.

  Customer Answer

  Date: 05/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am attaching the same texts with clear date and time on top of screen shot 1. The texts are the same ones I submitted twice already. I can't submit a video of your contracted sales people because it's too long but I also have a video of him coming back trying to sell me your service later the next day. Somehow he didn't remember me had to remind him and he offered to reimburse me which of course never did. This has become a headache for me now I will submit the texts you are asking for again but I think that is enough of my time dealing with your company. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman come around neighbor saying for $176.00 for 5 treatments. then after 3 sprays they try charging me the amount for each spray. My neighborhood is not one that can afford 176.00 5 times in one year. I would never have done it. I told them to cancel me and that their salesman lied to me. They have called and called, emailed and texted me like crazy. I have told them I am not paying this.

  Business Response

  Date: 11/20/2023

  Hi *****,
  
  Thank you for reaching out with your concerns. We appreciate your feedback, and we want to ensure that we address any issues you may have. Upon conducting a thorough review of your account, it was noted that you initially signed up for our annual Quarterly service plan. This plan was discussed with you at the time of signup, and you were provided with a copy of the relevant documents.
  
  We understand that pricing is a significant aspect, and we'd like to gain a more comprehensive understanding of your concerns. Is the pricing of our services the primary issue you are facing, or are there additional aspects we should be aware of? Moreover, we are keen to know if we have been successful in addressing the pest concerns you were experiencing.
  
  Your satisfaction is our priority, and we are committed to resolving any concerns you may have. If there are specific details you would like to discuss or if there's anything else on your mind, please feel free to share. We value your business and appreciate the opportunity to improve your experience.

  Business Response

  Date: 12/08/2023

  The credit is within your account balance with us, there is no refund. We waived "credited" the previous invoice.

  Customer Answer

  Date: 12/11/2023

  Not sure what else to say but I am not paying. I have paid what I was told this would cost me. And will not pay any more. Besides I don't want you back and you will not be doing anymore of the applications that should have been done. I see there are many more complaints about your business as well.

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman from ecoshield pest solutions approached me about pest spraying I made it clear to him that all I needed was flea control, he assured me that would be applied the next day. A company representative showed up the next day, 8/13/23 and sprayed for bugs that did not include fleas. They changed $148.73 for that service which clearly was not what I asked for. They have since refused to either refund the money or apply flea spray.
  Ecoshield Pest Solutions
  13336 Industrial Rd
  Suite 108
  Omaha Nebraska 68137
  ************

  Business Response

  Date: 10/18/2023

  Hello ********
  
  We sincerely appreciate your feedback and the opportunity to address your concerns. Providing a high level of customer satisfaction is one of our core goals, and we are committed to resolving any issues you may have.
  
  After reviewing your account and understanding the situation, it is unfortunate to hear about your experience. We want to clarify that the General Pest services you initially signed up for do not include treatments for fleas.
  
  Upon learning of your situation, our General Manager extended a generous offer to include flea treatment as part of your General Pest services to address your concerns. However, we understand that you made the decision to discontinue our services at that point.
  
  In line with your request and to ensure that you are not charged for services you no longer wish to receive, we have waived the annual commitment discount payback. Your account has been closed, and there will be no further charges.

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my services with Eccosheild Pest Control. The company insists on a cancellation fee of $160.50. I paid for the 1st service which occurred on May27, 2023 which cost &160.50. After that service the master bath was infested with antflys for up to 10 days.
  The plant based spray they use did not work.

  Business Response

  Date: 09/06/2023

  Hi ****,

  We are sorry to hear about the carpenter ant issue you had. Our products work as a flushing agent, so while you did not notice the ant activity previously, the ants were already in your home. As outlined, after the Egg Cycle Service, pest activity levels will continue to decrease as additional regular services are performed. These services will establish and maintain a protective barrier around your home. If you are seeing more than the occasional pest, please call for a free touch-up. While we do not guarantee carpenter ants, our records do show a free touchup service was performed on 5/27/23 as an act of good will to you. 

  Unfortunately, we wont be able to waive the annual commitment discount payback of $160.50 as you requested to cancel the account prematurely. 

  Customer Answer

  Date: 09/15/2023

   
  
  Complaint: 20550802
  
  
  
  I am rejecting this response because:

  Date Sent: 9/12/2023 7:40:52 PM
  I do not agree to a fee of  a $ 160.50 fee for the cancellation of Eccosheild services as I paid that amount for the one time original service.

   

  
  
  
  
  Sincerely,
  
  
  
  Lois Milder

  Business Response

  Date: 09/21/2023

  Hi *****

  The Quarterly Subscription plan you signed up for was not for a one time service. We've previously attached both documents that were reviewed with you outlining the subscription plan.

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached on 6/9/23 about the pest services they offer. After the relentless salesman would not leave without a commitment we were informed that we would be serviced twice a month with a charge of $150 every three months. This seemed reasonable to both myself and my husband. Mind you the salesperson was so relentless that he came back to further his sales pitch when I was not home and quoted the same information to my husband. We were very confused when we woke up to our account being overdrafted $170 on July 10th only a month after our first encounter with them. When trying to cancel the first time I was told by a representative that they were unable to help me because they did not have an available specialist. I called back 10 min later and they magically had someone for me to speak to. After going round and round in circles I was finally allowed to cancel but not without them explaining that they would be charging me back for the "special discount" they gave me (this was never discussed) and a cancellation fee of $160(Also never discussed). I've never had this happen to me. I'm beyond frustrated

  Business Response

  Date: 07/13/2023

  Hi ******,

  We sincerely appreciate your feedback regarding the service you received. In order to provide clarity and transparency, we have attached copies of both the Service Agreement and Service Contract Review that were presented to you during the initial visit. These documents clearly outline the scheduled egg cycle visit, which typically takes place 30-45 days after the initial service.
  
  We would like to acknowledge that the discount offered to you was a gesture of appreciation for committing to a 12-month Quarterly agreement. However, as you have decided to cancel prematurely, we kindly request that you honor the agreement by returning the discounted amount.
  
  In an effort to demonstrate our commitment to resolving this matter and to show goodwill, we have taken the decision to waive the remaining balance of $150 associated with the premature cancellation.
  
  We genuinely value your satisfaction as our customer, and we hope this resolution meets your expectations. Should you have any further questions or require additional information, please do not hesitate to reach out to us. We are here to assist you in any way we can.
  
  Thank you once again for bringing this to our attention.

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday evening, a sales representative came to our door while my husband and I were out. My ** **** *** daughter was home alone. The representative asked her for a glass of water. When she returned with it, he proceeded to ask her age, tell her she was really pretty and asked for her phone number. He told her he was 21 and that he "doesn't usually do this....". She was smart and did not give him any information and closed the door and locked it. He left a flyer which has this name and number on it - Tim ** ************. I am also contacting the business but wanted this to also be tracked by the BBB.

  Business Response

  Date: 06/14/2023

  Hi Mary,

  We want to sincerely apologize for the unprofessional and alarming interaction your family experienced from one of our summer sales reps. We are glad to hear our General Manager reached out to discuss the experience with you.

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service has been acceptable and provided every quarter as agreed on. However the door to door sales person did not tell me about a cancellation fee. There was only a tablet to sign and I received no paperwork. ******* * ** ****** ** ****** ******** ***** *** prices are increasing for everything, I have to budget where I can make changes. I called to cancel and they said there would be a cancellation fee. I was never informed about this fee and I feel this is wrong. Who ever heard of a cancellation fee for services after being a customer for * years? Since they have my credit card, they will automatically take out the fee.
  Any help you can give me will be appreciated.

  Business Response

  Date: 04/18/2023

  Hi Carol,

  This initial discount chargeback was waived on 4/12/23 when you spoke to our customer service rep. Please let us know if you have any other questions.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022 we had a gentleman come to our door and sell us Ecoshield's services. Our first initial treatment was later that evening. The second treatment was to be scheduled 30-45 days after the first treatment was done. It was not done in that time frame. The 2nd time they came out they called it our "quarterly" appointment and the guy showed up almost an hour late, and they did not do all of the services that are in our file from the previous treatment. I kept calling to push back the date of our next treatment, and then finally I called on February 6th 2023 and wanted to completely cancel all of my services. (Had our next quarterly scheduled the same afternoon) which I also wanted to cancel but the woman from customer service would not let me. I tried talking to this woman for almost 15 minutes cancelling and finally said I'll do the service that was scheduled for that afternoon, but I want to cancel the rest. She offered me $** off my service for that day, but then never made note that I wanted to cancel (I know the phone calls are recorded so this can easily be tracked that I asked to cancel numerous times and she *** ********* ***** *** wouldn't let me) The service that afternoon was terrible. I asked for the inside/outside to be done, the guy dribbled a couple drops on my floor (have video proof) and was done inside. Outside I don't even know if he did anything at all, and our backyard is fenced and gates locked, the other two services they guys asked if they could get back there, and I let them back. This guy didn't ask, and continued to reach his arms over the fence and spray (again have video proof)

  Business Response

  Date: 04/02/2023

  Hi Taylor,

  Thank you for bringing this to our attention. We want to sincerely apologize for any frustration this recent experience has caused. Due to your feedback, we went ahead and waived the remaining balance for the 2/6/23 visit. Your account is closed and there are no other charges.

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have contacted them late last year. Oct-Dec to complain about the services and to cancel it. My wife who was the name on file. Called. Found a solution to cancel and let it go. Since then, we are continuing to get service though we specifically requested them to stop the service since we felt the work was not getting done and it was piss poor. We tried telling them to stop and they are continuing. We want them to stop coming and that if we have been billed this year. That we will not pay it.

  Business Response

  Date: 02/27/2023

  Hello,

  Thank you for bringing this to our attention. The account has been closed and the remaining balance was waived. Please let us know if you have any other questions, you can reach us directly at [email protected].

   

  Customer Answer

  Date: 02/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If i can get a copy of this in an email i would appreciate it. *******************
  
  
  
  Sincerely,
  
  
  
  Luis *****