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Business Profile

Pest Control Services

EcoShield Pest Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company failed to show up for last treatment. They did not call or email with a notice or eamil. On a previous occasion the technician backed out over our driveway edge and ran over our flower bed - the driveway is three cars wide! The tech was more interested in listening to headphones than the job. With the last no show I told Ecoshield I was not happy with service and did not want to reschedule or PAY for the last service call. They said too bad I signed a contract for four treatments. I had also called numerous times to complain and the last call they said I would not be billed. Today I got a email saying I now owe $******. I refuse to pay it - not done - they are FIRED! Thank you - Doug

    Business Response

    Date: 12/26/2022

    Business Response /* (1000, 10, 2022/12/13) */
    We apologize for the inconvenience and frustration you have experienced. We take customer feedback seriously and are committed to providing high-quality service. We will take steps to address your concerns and prevent similar issues from happening in the future. For the $****** balance on your account, it is not for a service, but for canceling the agreement prematurely. Please don't hesitate to contact us if you have any further questions or concerns.

  • Initial Complaint

    Date:10/13/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long story short-On July 1-ish a door to door salesman came to my house selling a bug spray. I agreed to pay cash or check only for a $*** spray. I told him Im not giving my card # to a random guy. I also signed a very long, fine print document. The next day they sprayed the house but collected no money. Eventually a bill was mailed and paid promptly. Within a couple weeks EcoShield was trying to set up a date for an additional spray and additional cost. I told them I was not interested but they informed me I signed a contract and a cancelation fee of $*** would be charged if I refused. After a couple months of back and forth through calls and emails they are threatening with collection. I do not want this to affect my credit. But this is an obvious scam. No one is going to read a lengthy fine print contract on a tablet. I paid for the services performed and should not have to pay more.

    Business Response

    Date: 11/29/2022

    Consumer Response /* (2000, 6, 2022/10/14) */
    Ecoshield zeroed the balance and this issue has been resolved

EcoShield Pest Solutions is NOT a BBB Accredited Business.

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