Reviews

This profile includes reviews for Planet Fitness (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Planet Fitness (Headquarters) has 163 locations, listed below.

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  Planet Fitness (Headquarters)

  4 Liberty Ln W Hampton, NH 03842-1704

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  Planet Fitness

  601 Washington St Hoboken, NJ 07030-4907

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  Planet Fitness NY (Corporate Locations)

  1040 S Broadway Hicksville, NY 11801-5027

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  Planet Fitness Waterville

  251 Kennedy Memorial Dr Waterville, ME 04901-4558

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  Planet Fitness Waterville

  730 Center St Unit 1B Auburn, ME 04210-6316

Review Details

• Review fromMaria S

  Date: 11/11/2022

  1 star
  Planet Fitness loves to advertise how simple and easy it is to sign up and how you can cancel anytime. They actually make it insanely hard to cancel particularly if you no longer live near the gym you signed up at.
  I pay for a “black card” membership (i.e. you can use any location in the US). When I moved I assumed there was no need for me to do anything because my membership would still work at any location. Now that to cancel my membership I’ve been told I have to go the my original gym which happens to be 8 hours away.
  The alternative they gave was to send a certified letter in the mail stating I wanted to cancel my membership, but they graciously didn’t mention that I needed to put my birthday in the letter and so for another month I am paying for a membership I am supposedly able to cancel at “any time”.
  This company clearly could use modern technology to allow membership cancellation online or by phone, but refuses to do so to squeeze every last penny out of their unhappy customers.
  Someone should file a class action lawsuit for their intentional unclear directions that are aimed at frustrating people to the point where they just keep paying the membership fee. The website provides no information on what is needed in the cancellation letter for a very clear reason.
  Lastly they increase my charges from $20 to $40 a month with absolutely no warning or explanation.

• Review fromCole S

  Date: 11/08/2022

  1 star
  PF Hospitality land, San Bernardino--No hot water in the showers (broke for over a month and counting) PF Sterling San Berdo. Filthy! Hydro massage all broken.. Horrible employees, this place just SUCKS!! Save your money and go somewhere else.

• Review fromRay M

  Date: 10/31/2022

  1 star
  Called to cancel and stopped payments but they kept accumulating monthly charges and late fees. Very ****** business practice.

• Review fromJerry H

  Date: 10/10/2022

  1 star
  False advertising. Ad on tv join for 1 dollar. When you go there to join they hand you paperwork that also states join for 1 dollar. There is fine print on the tv ad which explains the deal and also states the yearly fee charge. What they do not disclose is an administration fee. It is not on the tv ad or their paper hand out given to you. You have to sign up on your phone or an I pad provided at the center. So you do all the sign up work, entering of your credit card. When you get to the end of the procedure there is an unadvertised administration fee. Fraudulent advertising.

• Review fromCristobal C

  Date: 10/05/2022

  1 star
  Horrible customer service. This company is flat out greedy. A courtesy reminder of your yearly renewal would be nice. I get charged to renew then I canceled right after and they still make $42 off of me. Straight ridiculous.

• Review fromDiane L.

  Date: 09/06/2022

  1 star
  I called to cancel my membership and explained we moved 300 miles away and it is too far to drive. The person I was exposing this to was rude and did not care. He said I would have to write to the Corporate Office then he again, very rudely said he did not have the information. I tried to call back and he hung up on me. There Corporate info does not offer a phone #. Only an online complaint form. There monthly membership is so low because they hire horrible, horrible people. I would have at the very least got my name and phone number to have someone call me back who could help me.

• Review fromAdriane L.

  Date: 08/24/2022

  1 star
  No surprise that this huge corporation isn’t BBB registered. While individual centers may offer a good product, they adhere to the company policy on membership cancellation. They require the member to be present in person, and won’t accept phone calls, email, or regular USPS delivery. They accept only registered letters. There is no one to discuss any of this with, and they don’t even appear to record the names of members who have cancelled. I’ve spoken to the headquarters, and they take no responsibility, pushing it down to the franchises. But it appears that all franchises parrot the same no-info line. My daughter, who has lived in London for 3 years, cancelled in person as required, but just realized she’s been charged ever since. I can’t even find out if they’re doing this as an “honest” error, because they don’t confirm membership status.
  An online search suggests, however, that many people have a hard time escaping this company. We’ve had to go to the bank to cut off the autopay option she originally set up.
  If you want to join planet fitness, pay in cash—if they even accept it!—or be sure to use a credit card so you can more easily shut down payment, and dispute charges that continue after cancellation.

• Review fromAsh B

  Date: 08/22/2022

  1 star
  The staff at planet fitness is unprofessional rude confrontational hands commit crimes of assault and harassment On a regular basis.
  Further they act in retaliation and to retaliation and illegally cancel memberships all on random is random power trips.

• Review fromGianna R

  Date: 08/17/2022

  1 star
  This place is ran by rude, unprofessional and condescending staff. As an RN who used to come to PF to unwind after a very stressful two years, I have had nothing but bad experiences here in the last year. Today I was accused of being a liar by a clerk and Delcon who introduced himself as management. Then I was followed outside, degraded and told I could find another gym. I've been a member for 10 plus years and many people I work with and socialize with have been treated equally as poorly by the staff. If I treated my patients the way this company treats paying customers, I'd certainly be unemployed.

• Review fromMichelle A

  Date: 07/22/2022

  1 star
  first off let me state planet fitness is a fraud if I could I WOULD'NT give them not one star JORDAN S****** IS ONE OF THE RUDEST PEOPLE I HAVE MET IN A LONG TIME THERE WAS MISUNDERSTANG WITH THE MEMBERSHIP I WAS TOLD ANY GUEST I BRING CAN USE ALL OF THE FACILITIES HE PROCEEDS TO TELL ME HE MAKES 13 DOLLARS AN WHAT DO YOU WANT ME TO DO I CAN CANCEL YOU NOW THREE DAYS INTO THE MEMBERSHIP MY ADVICE TO ALL DO NOT GO TO THE PF ON HIGHLAND AVE IN CLEARWATER THIS FAR FROM OVER I HAVE NOTHING BUT TIME ON MY HANDS TO MAKE SURE THIS MAN IS REPRIMANDED OR FIRED