Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first learned of the company through a series of three ads titled *** A Limited Time, Get A $2 Bill *** Only $1.00 shown to me on the social media platform Instagram between Oct. 18, 2024, and Oct. 31, 2024. The three ads have identical captions, none of which include the terms Coins-on-Approval or even the word coins.I tapped one of these ads on Oct. 26, 2024, at which point the company's website popped up in my Instagram app and allowed me to select the $2 bill for purchase. On subsequent screens, I filled out shipping and payment information and placed my order. I received the $2 bill by mail on Nov. 8, 2024. In the same mailer containing my $2 bill, the company included seven coins that I did not order and an invoice totaling $34.80 for the extra coins. The invoice indicated the coins are a selection from our famous Coins-on-Approval program!

  Business Response

  Date: 11/19/2024

  November 19, 2024
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: ****** ******
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ******* complaint.We also received his letter via certified mail on November 18, 2024. As requested, we have not contacted him. I believe the matter is resolved.
  
  On October 27, 2024, we received Mr. ******* response to one of our special advertisements offered on ********/Instagram for the $2 *************** Note.The advertisement directs consumers to our website where we describe the offer,including information about the accompanying introductory selection from our Coins on ***************** Consumers then can choose to add the offer to their cart and begin the checkout process.
  
  As promised with Mr. ******* order, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  Mr. ****** called us on November 8, 2024 about the trial selection. During the call we explained the details of the service and apologized for any misunderstanding and frustration. At that time, we cleared the trial selection from his account, canceled the service and removed him from our mailing list. We encouraged him to keep the coins sent with our compliments.
  
  Upon receiving this complaint, we verified that the webpage customers are directed to explains the service. It is our mission to always ensure customers have a positive experience with this service and are knowledgeable of the details of our offers.
  
  We appreciate Mr. ******* feedback.We are reviewing the areas where he would have been looking for the information about this service and are making improvements to the customers experience. For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of ****************

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bill and no items received

  Business Response

  Date: 08/28/2024

  August 28, 2024
  
  Better Business Bureau
  Attn: *****************************
  ********************************************************************
  
  Complaint Case #********
  Consumer: *******************************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to ********************************* complaint. We have spoken with them and I believe the matter is resolved.

  On March 23, 2023,we received an online order from Samara for various Military Challenge coins. Their account was created, and the order shipped, based on the information provided when this order was placed using our website.  
  
  On June *******, ****** was chosen, based on the previous purchase with us, to receive a trial selection from our Coins on **************** (invoice ********). There is no obligation to purchase and we included a postage paid return label if they were not interested.
  
  After **************************************************** payment, we sent a letter in August, 2024 as a reminder of the Coins on Approval sent.
  
  Until we received this complaint, we were unaware that invoice ******** never arrived.We have cleared invoice ******** from Samaras account, canceled the service,and removed them from our mailing list. We sincerely apologize for the frustration caused.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 set of coins from this company and they shipped me a bunch of extra coins I didnt ask for with that order. Now they have sent me a bill for coins I didnt ask for. I tried calling and they are not open during my availability.

  Business Response

  Date: 08/23/2024

  August 23, 2024
  
  Better Business Bureau
  Attn: *****************************
  ********************************************************************
  
  Complaint Case #********
  Consumer: *******************************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********** complaint. As requested, we have not contacted him. I believe the matter is resolved.
  On June 17, 2024,********************** responded to one of our special advertisements for the ********* P or D U.S. Womens Quarters Set. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  After **************************************************** payment, we sent a letter in August, 2024 as a reminder of the Coins on Approval sent.
  
  We sincerely apologize for the frustration this has been. We have cleared the trial selection from his account, canceled the service and removed him from our mailing list We encourage him to keep the coins sent with our compliments.
  
  For over 75 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  
  ***************************
  Manager of ****************

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year I saw an add for Littleton coin company in the newspaper. They had a link and said that you could order a free set of coins from them. I went online to look at the link and could add the free coins to my cart without providing any payment information, the total came to $0 and they shipped me the free set of coins on 24 May 2024. Then today I received an email and mailed invoice from this company for $34.80. This is clearly a scam and false advertising. They also claim to have previously sent me this bill but this is the first time I have received it.

  Business Response

  Date: 08/13/2024

  August 13, 2024
  
  Better Business Bureau
  Attn: *****************************
  ********************************************************************
  
  Complaint Case #********
  Consumer: ***********************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. ************* complaint. We were unable to reach them by phone, and have sent them an email. I believe the matter is resolved.

  On May 17, 2024,Ms. ************ responded to one of our special advertisements for the free 1943 Steel Cent and ************************ Set. As promised, we included a trial selection from our Coins on ***************** introducing her to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should she decide she was not interested.
  
  After **************************************************** payment, we sent a letter in June, 2024 and another in July, 2024, as a reminder of the Coins on Approval sent.
  
  We sincerely apologize for the frustration this has been. We have cleared the trial selection from her account, canceled the service and removed her from our mailing list.
  
  For over 75 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  ***************************
  Manager of Customer Service                       
  
  
  
  To:**********************
  From: *********************************
  Sent:Tue 8/13/2024 5:41 PM
  Subject:Response to a Better Business Bureau ************************************************ am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding your order for the 1943 Steel Cent and ************************ Set and the promised trial selection from our Coins on ***************** Please be assured we have cleared this invoice from your account, canceled the monthly service, and removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I ordered a promotional product form Littleton Coin company for $1. They sent the dollar bill I ordered. And they sent the coins on approval. I sent the coins on approval back to Littleton coin and kept my item I paid for. I also included a written note asking to be removed from the coins on approval system. A week or 2 later they sent me another coins on approval. I didnt order. I sent it back with a hand written notice that I was not interested in any more coins on approval. They sent me another coins on approval of which had a total purchase price of $132.60. This time Littleton coin provided me with no return envelope and no return postage. I sent them a email attempting to get paid postage and a return envelope. I was told I would get a envelope one postage sent to me. And I never received anything. Now I get a call from a collection agency attempting to collect on $132.60. Littleton Coin I ask that this be resolved. This is ridiculous.

  Business Response

  Date: 08/01/2024

  August 1, 2024
  Better Business Bureau
  Attn: *****************************
  ********************************************************************
  
  Complaint Case #********
  Consumer: ***************************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********* complaint. As requested, we have not contacted him. I believe the matter is resolved.
  

  On February 7, 2024, ******************** responded to one of our special advertisements for a $2 *************** Note. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  

  On February 29, 2024, we received Mr. ********* purchase of a Series 1957 $1 Silver Certificate along with the return of the remaining items in his trial selection. We assumed he wished to continue with the monthly service. His second monthly selection (invoice ********) was shipped on March 7, 2024. On March 23, 2024, ******************** called us to request a postage paid return label, which was promptly shipped to him.
  

  After 45 days without receiving invoice ******** in return or payment, we sent a letter in May, 2024, as a reminder of the Coins on Approval sent. After sending four reminder notices for the invoice, we initiated collection efforts in our behalf in July.
  
  Subsequent to receiving this complaint, we have cleared the balance from Mr. ********* account, cancelled the service, and notified our collections agency. We sincerely apologize for the frustration this has been.
  
  For 75 years, we have worked hard to deliver value, quality,selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  
  ***************************
  Manager of Customer Service                                                            

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from this company. I have never ordered anything or done business with them. My underage son had years ago collected a few coins and bought some which is where Im assuming they got my name. I do not have any of their coins and I do not owe them any money! Quit mailing coins people dont want and losing them in the mail and then trying to harass people.

  Business Response

  Date: 07/15/2024

  July 15, 2024
  
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: *****************************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. ********** complaint. As requested, we have not contacted her. I believe the matter is resolved.

  On November 20,2023, ********************** responded to one of our special advertisements for the free $2 *************** Note. As promised, we included a trial selection from our Coins on ***************** introducing her to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should she decide she was not interested.
  
  On December 20, 2023, we received the trial selection in return with a completed survey from ********************** detailing the types of coins she was interested in. Based on the interest shown in the survey, we assumed she wished to continue with the monthly service provided we send coins from those types she was interested in.We shipped her second monthly selection (Invoice ********) on December 21, 2023 and her third monthly selection (Invoice ********) on January 22, 2024.
  
  After ***************************************************** payment, we began sending letters in January, 2024, as a reminder of the Coins on Approval sent. After sending 4 monthly reminder letters for each invoice, we initiated collections efforts on our behalf.
  
  Until we received this complaint, we were unaware that these invoices never arrived. We have cleared both invoice ******** and invoice ******** from her account, canceled the service and notified our collections agency. We have also removed her from our mailing list. We sincerely apologize for the frustration this has been.
  
  For over 75 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  ***************************
  Manager of Customer Service                       
  

  
  

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I do not have exact dates of occurrences. Over a year ago I made the mistake of signing up for the Littleton Coin Company Coins-******************** In the beginning, the coins they sent me seemed reasonably priced for my budget and I paid for them. However, as the months proceeded the coin shipment prices increased. I returned one shipment and they kept billing me for it. I contacted them and told them that the coins were returned. They said they never received the return. I payed for that lose. After a while it got to the point that I could not afford all these coins they were sending me. I called the company and told a gentleman that I wanted to cancel my service. After trying to talk me out of it, he said he would cancel. A few months went by and the coin shipments started again. Stupidly I again payed for them and wrote them to quit sending me the coins. The last shipment I received recently I returned using their flimsy plastic return envelope. You could obviously tell there were coins inside. Since, I have received two bills for the coins I returned. Someone probably stole the coins or the company gets the returns and tells you they didn't and continue to bill you. I'm tired of dealing with this company.

  Business Response

  Date: 06/25/2024

  June 25, 2024

  
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: *******************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ******* complaint. We were unable to reach him by phone, and have sent him an email. I believe the matter is resolved.
  **************** began participating in our U.S. ******************* in April 2023. There is absolutely no obligation to purchase with this monthly service.On September 12, 2023, after receiving and purchasing several selections, he called us requesting to cancel the service. We promptly honored his request.
  
  On November 6,2023, **************** was chosen, based on his previous purchases with us, to receive a trial selection from our Coins on **************** (invoice 65799665).There is no obligation to purchase and we included a postage paid return label if he was not interested. After receiving payment for this trial selection, we assumed he wished to continue and sent the second monthly selection (invoice ********) on January 10, 2024. On February 14, 2024, we received Mr. ******* payment and request to cancel this service, which we again honored.
  
  On April 2,2024, **************** was chosen, based on his previous purchases with us, to receive a trial selection from our ****** ************************* (invoice ********).There is no obligation to purchase and we included a postage paid return label for convenience.
  
  Until we received this complaint, we were unaware that invoice ******** had been returned. We have cleared invoice ******** from Mr. ******* account, canceled the ****** *************************, and removed him from our mailing list. We sincerely apologize for the frustration caused.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service
  
  
  
  To:**************************
  From: *********************************
  Sent:Tue 6/25/2024 5:25 PM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ****************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration caused. After choosing the cancel your U.S. ******************* in September 2023, you were chosen to receive a trial selection from the Coins on **************** in November 2023. After purchasing two Coins on Approval selections, you requested to be canceled from this service. This was honored on February 14,2024.
  
  In April 2024, you were selected to receive a trial selection from the ****** Dollar Collection (invoice ********).Until we received this complaint, we were unaware that this selection had been returned. We have cleared invoice ******** from your account, canceled all monthly services, and removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In a nutshell the company is claiming I did not return coins sent with a promotional order back in March.Timeline:March 17 - Saw a ******** ad about getting an ad for an ********** ************* coin for a dollar. Ordered it.March 25ish - Package shows up with unwanted coins. The ad is very misleading and the fine print wasn't clear about this.April 1st - Mailed back package with unwanted coins. Left a note to remove me from the mailing list in the package and sent an email to the company as well.April 11th - Package delivered to ************* ************** a letter reminding me to return the coins and disregard the letter if I already have.June 8th - Received a letter claiming I did not return the coins.

  Business Response

  Date: 06/17/2024

  June 17, 2024
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: ***************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to *********************** complaint. We were unable to reach them by phone, and have sent them an email. I believe the matter is resolved.
  

  On March 17, 2024,****** responded to one of our special advertisements for the 1971-1978 Eisenhower Dollar. As promised, we included a trial selection from our Coins on ***************** introducing them to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should they decide they were not interested.
  
  On April 1, 2024, ****** sent us an email requesting their membership in the Coins on **************** be canceled, which we promptly honored.
  
  After 45 days without receiving the trial selection (Invoice ********) in return or payment, we sent a letter in April, 2024, as a reminder of the Coins on Approval sent. We sent a second reminder letter in May, 2024.
  
  Until we received this complaint,we were unaware the trial selection had been returned or that they wished to be removed from our mailing list. In our email, we apologized for the frustration caused, cleared invoice ********, confirmed the monthly service is canceled,and removed them from our mailing list. We have also removed all personal information not required for business records from Kaidens account.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service
  To:*********************
  From: *********************************
  Sent:Mon 6/17/2024 9:59 AM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ***************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding your order for the 1971-1978 Eisenhower Dollar and the promised trial selection from our Coins on ****************. Until we received this complaint,we were unaware invoice ******** had been returned. Please be assured we have cleared this invoice from your account, canceled the monthly service, and removed you from our mailing list. We have also removed all personal information not required for business records from your account.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a coin from them in march of 2024 for one dollar . Never received the corn and now they are sending me a bill for $36.80. They are threatening me that they are going to ruin my credit if I do not pay it. I never ordered what they say I got. I am s disabled 73 year old woman who is on Social Security and I am having my daughter help me with this as I am not computer savvy. This is entrapment.

  Business Response

  Date: 06/10/2024

  June 10, 2024
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: *******************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. ***** complaint. We were unable to reach her by phone, and have sent her an email. I believe the matter is resolved.
  

  On March 7, 2024,************ responded to one of our special advertisements for the 1971-1978 Eisenhower Dollar. As promised, we included a trial selection from our Coins on ***************** introducing her to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should she decide she was not interested.
  
  After 45 days without receiving the trial selection (Invoice ********) in return or payment, we sent a letter in April, 2024, as a reminder of the Coins on Approval sent. We sent a second reminder letter in May, 2024.
  
  Until we received this complaint,we were unaware her order never arrived. We have sent a replacement for her Eisenhower Dollar. In our email, we apologized for the frustration caused, cleared invoice ******** from her account, canceled the monthly service, and confirmed reshipment of her order without any additional Coins on Approval.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  ***************************
  Manager of Customer Service
  
  
  
  To:*******************
  From: *********************************
  Sent:Mon 6/10/2024 11:01 AM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding your order for the 1971-1978 Eisenhower Dollar and the promised trial selection from our Coins on ***************** Until we received this complaint,we were unaware your order never arrived. Please be assured we have cleared invoice ******** from your account, canceled the monthly service, and reshipped your Eisenhower Dollar without any additional Coins on Approval.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered a promotional $2 bill for $1. Company sent multiple other items that require returning to them or I will be charged. They signed me up for some monthly trial that includes shipping more items that require payment or return. This was not clearly stated on the offer or site. They've either purposely buried this info or have completely not provided this info to the customers. A family member ordered the $2 the same day and had the same thing happen. The confirmation email says nothing about this either. Extremely deceptive company. Charge if the items aren't returned is about $30. Also, the offer is no longer accessible to view now a few days after ordering on the day the surprise package arrived.

  Business Response

  Date: 03/22/2024

  March 22, 2024
  Better Business Bureau
  Attn: *********************************
  48 Pleasant St.
  *****************
  
  Complaint Case #********
  Consumer: *******************************
  
  Dear *********************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********** complaint. We were unable to reach him by phone, and have sent him an email. I believe the matter is resolved.
  

  On March 6, 2024,********************** responded to one of our special advertisements for the $2 *************** Note. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  On March 20, 2024, we received the trial selection (Invoice ********) in return, using the provided postage paid return label. We subsequently cleared invoice ********, and canceled the service. We apologize for the frustration caused, and have removed him from our mailing list.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service
  
  
  To: **********
  From: *********************************
  Sent:Fri 3/22/2024 4:56 PM
  
  Dear **********************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding the trial Coins on Approval selection that accompanied your recent purchase. Please be assured we received the coins in return, and canceled the service. We have also removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state.We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

  Customer Answer

  Date: 03/23/2024

  My concern is the misleading practice that precipitated this interaction. If the intention isn't to mislead customers, then the **** was missed by their ****eting department. The trial selection requiring return was so non-obvious that both my father and I separately signed up for the $1 $2 bill offer and were both completely surprised by the inclusion of a selection of *********** in the envelope with the $2 bill in our mailboxes. We both immediately returned the unwanted additional items and we're not charged. I reported to the BBB in hopes that the company would reexamine their practices and in the future work harder to not (willfully or unwittingly) mislead customers.  Thank you for your work and attention. I do not personally require any follow up. I am not a current of future Littleton customer after this interaction. Respectfully, ******