Complaints

This profile includes complaints for Balanced Healthcare Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Balanced Healthcare Receivables

  164 Burke St STE 201 Nashua, NH 03060-4783

  
• 

  Balanced Healthcare Receivables

  PO Box 9577 Manchester, NH 03108-9577

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving shady looking text messages claiming to be this company saying I owe $150.25 from an ER visit that occurred last year. This is extremely upsetting and frankly triggering for me as that visit was made after a failed attempt to take my own life. Please fix this

  

  Business Response

  Date: 06/26/2025

  We have found your account in our system.  We work for Pacific Emergency Room Providers who placed this account with us.  We do not report to credit bureaus, and have closed your account so you will not receive any further communications from us.  This does not close your account with our client but will you will stop receiving any contact from us.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call on 6/16/2025 telling me I owed a bill of $300 for a bill that was unpaid a year ago. I explained that I had insurance and they just insisted that it's over 100 days past due and they can't do anything about it. Well I'm not going to pay a bill when I was covered by insurance. After the call of getting know we're I checked online and have been covered since April 2024. I have received texts from this company for medical bills and called my insure to be reassured I was covered but this is the first time being told the bill is in collections and nothing I can do about it.

  

  Business Response

  Date: 06/16/2025

  The account that was placed in our office by ************* was from March of 2024.  We have only one account and have been trying to contact you since November of 2024. Since you were not covered on this date of service this could be why the account was placed in our office.  We have placed the account in a do not contact status which won't close the account but you will not receive any further calls, texts or emails from us.   

  Should you have any questions you can call us back at ************.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23473706
  
  I do not accept the business's response as a resolution to my complaint because I looked up my insurance coverage dates online and it indeed does say I was covered, also I waited to be seen once I was confirmed covered. As someone who has worked in billing and collections I know you can remove it from collections and have the insurance pay it. When I called the lady refused to listen when I say it was covered at the time and followed up by it being in collections and nothing she can do. I will not remove my review from BBB until this is resolved 

  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 06/26/2025

  We have already closed the account in our office when you filed your complaint.  You have not and will not receive any further contact from us regarding this bill, and we do not report to credit bureaus. We are not a billing company, and if you want to have it submitted to your insurance then you will need to reach out to our client TMC Radiology.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep billing my oldest daughter for a younger daughters er visit. My younger daughter has never had a lapse in her medical card which should have covered this bill. My oldest daughter was never her guarantor. I've called several times and always seem to get someone rude and unwilling to help.

  

  Business Response

  Date: 05/23/2025

  We apologize for the frustration.  Our client is the Emergency Room Physician, the hospital has separate billing so they would not be able to correct this.  In order to make any changes to an account we must verify that we are speaking with the person who is listed on the account by having the information confirmed prior to making changes to the account.  We must follow regulations in order to make changes, and since we were sent the incorrect guarantor we would have needed permission from that person to speak with another.  We understand this can be difficult.

  We have marked the account to prevent any further contact, should you wish to send us the correct insurance information we could try to get the account billed properly, but there will be no further contact from us regarding this account.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shocked and appalled to receive an email on 4/1/2025 from Balanced Healthcare (************) about a MERRIMACK RADIOLOGY bill regarding an account notice for a patient named ******* *****. Let me be clear: this is not my name. The email is attempting to collect an unpaid debt of $376.00, but I have no connection to this account.This is not just an error this is a serious breach of patient privacy, and I cannot believe that such a mistake was made. The fact that you sent me someone elses bill is utterly outrageous, and it raises major concerns about your handling of sensitive information. I expect an immediate explanation and resolution of this situation, as this is completely unacceptable.

  

  Business Response

  Date: 04/09/2025

  ******,

  We have researched your complaint.  We did find that this was the email that was given to us and we apologize that it is incorrect.  We have removed the email from the account. 

  We take patient privacy very seriously and we will continue to research further.

   

   

   

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls us requesting payment for emergency services. When I called to inquire about the bill they would not provide information about the supposed unpaid bill unless I provide personal information. I am not about to share my SS#, DOB, or any other info to some toll free number. They should already know that information if they are legitimate. We are at an impasse. I had emergency services in June 2024. There were some amounts not covered by my insurance, which I confirmed with my insurance provider and then promptly paid. I do not know what this bill is for and my insurance provider cannot find an unpaid amount. I would happily review the bill and try to determine what's going on. If this is a legitimate request, I will pay this bill, but they need to provide a copy of the bill before we do since we believe all bills have been paid. Until then, I deny this debt and do not want any more calls about it.

  

  Business Response

  Date: 03/04/2025

  We do understand that it is difficult to know who to trust and that verifying personal information over the phone can seem risky however, we are required by ***** and Privacy laws to verify a persons identity prior to discussing any medical information.  I have located your account and requested an itemized bill from Northwest Acute Care Specialists (Emergency Room Doctor) to be sent to you and have marked your account so that you will not receive any further calls.  

  Should you have any other questions you can call us back at ************ or you can also go to our website at **************. 

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bill I owed from ************ was sent to collections so when this company or someone impersonating this company ******* in **********, ************ contacted me and seemed legitimate I paid the $1,210 I knew I owed. At this point in time Im almost certain that this was a scam and Ill never see that money again. Not only that but Ill STILL have that outstanding balance to pay ************ so this one bill will end up costing me double what it shouldve. I dont have a lot of money to go around so this is quite a blow and needless to say Im furious. Please tell me Im wrong about this.

  

  Business Response

  Date: 02/24/2025

  Mr. ***** - I was able to find an account for Advent Health Kissimmee which I do see that you paid in full using our IVR (telephone payment system) on 2/17/2025.  We posted it to our system on 2/18 and when we send our client the information at the end of the month they will update their system showing that it is paid in full.  We create invoices monthly and send the money with an breakdown of patient payments, our clients do not have it prior to after month end.

  I am not sure if you contacted Advent and they do not see the payment yet, but that would be normal. 

  I hope this explains the process and assures you that this is not as scam, and you have paid your account in full.  If you have any other questions you can call us back at ************ and reference file #********.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email saying I owe ****** to them for a bill from Associated Physicians At *****. I have never been there ever, my physician is in *********** and all my **s are affiliated with *****. ***** is not even in my network and I have never been to a ** connected with BIDMC. I never received even a hard copy of this bill and I have never been to Associated Physicians At BIDMC ever. I am very angry about this, I am a widow and was just laid off from my job of 25 years. I dont need to be scammed too.

  

  Business Response

  Date: 02/18/2025

  We received your email and had already marked the account as disputed.  We are not trying to scam you, our client Associated Physicians at BIDMC is a group of emergency room physicians.  They work out of ********************* and ************************  We will not contact you any further as your email disputed the bill.  Should you have any questions you can contact us at ************.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls us requesting payment for emergency services. They will not provide information about the supposed unpaid bill unless I provide personal information. They should already know that information if they are legitimate. We are at an impasse.I had emergency services and a hospital stay in summer 2024. We contacted ************* when our medical reimbursement was received and paid them the total amount requested. So if this bill is from anyone other than Novant, we don't know about it.I would happily review their bill and try to determine what's going on. If this is a legitimate request, we will pay this bill, but they need to provide a copy of the bill before we do since we believe all bills have been paid.Until then, we deny this debt and do not want any more calls about it. We have told their representative this, but they contacted me again today.

  

  Business Response

  Date: 02/14/2025

  We have reviewed your account that is in our system.  The bill that was sent to us is for our client *************************** which is the Emergency Room Doctor.  This bill is separate from the Hospital bill, and was not part of the claim that was billed from *************. We understand that this can be frustrating and would be able to get the claim billed properly.  We must comply with all Federal and state guidelines, including HIPAA and Privacy Laws.  We must confirm the information prior to discussing any personal and medical information to ensure that we are speaking with the correct party. We did send a letter in October, but we are not able to send an Itemized bill from our client without confirmation. We have marked the account so you will receive no further calls or messages from us.  Should you wish to contact us to get the outstanding balance billed properly you can call us back at ************.

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly receiving phone calls from this company on my personal cell phone. The phone calls claim to be from a debt collector attempting to speak to ****** *******. I continuously block their phone numbers, but there's always a new one to replace it. Even when I have answered their call, in an attempt to tell them they have a wrong number, it is only a recording so I'm not able to speak to anyone to take my phone number off. I have attempted calling, only to be on hold for over 15 minutes each attempt. I have a job that I cannot continuously be bothered by these calls, and I certainly can't sit on hold to speak with someone.

  

  Business Response

  Date: 12/09/2024

  I have looked up the account and do see that the phone number has already been removed and the account marked as Cease and Desist.  We apologize that it was difficult for you to get in touch with us to request that we remove your phone number.  You will not receive any further calls from our office on this account.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Balanced Healthcare Receivables calls and leaves messages that I owe them money for a medical procedure. I get 100% of my care through the ************************ unless I am injured in a work related incident, then I use the emergency room. At no time have I received services from a medical provider that was not through the ***********************, unless it was a ********* Compensation injury.Balanced Healthcare Receivables was told this information, and still keep calling me. It has been at least a few years now, and they keep leaving me voicemails.I want them to clear their records of my name and stop calling me. I am a U S. Veteran who uses the VA Hospital 100% of the time, along with utilizing my medical insurance to pay for services rendered. I also pay the VA any balance owed to them. Remembering back when first contacted by them, I had only one trip to the hospital around that period of time, and I was in the hospital because of. A work-related injury.I never received a bill from any doctor, because it was taken care of by ********* Comp, and Balanced Healthcare Receivables keeps calling and harassing me Please, have Balanced Healthcare Receivables stop bothering me, and have them shred, pulverize, and burn my file.

  

  Business Response

  Date: 10/17/2024

  I have reviewed your account and see that you called in and told a representative that this was a work injury and that you were going to call us back when you had the information so we could get it billed properly.  We send letters and have called trying to resolve and get the workers comp billed properly for our client Seacoast Emergency Physicians who does not have that information on file.

  I have removed your phone number and marked the account as closed in our office and you will not receive any further correspondence from us via mail, phone or text from us.