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Business Profile

Collections Agencies

Balanced Healthcare Receivables

Complaints

This profile includes complaints for Balanced Healthcare Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a debt collection agency saying that I owe a hospital money and they have been sent to collections. They are saying I owe $3,040.53 which I do not. I have a payment plan with this facility and owe only $655 and have never received a bill from them for the amount they state. I have contacted this facility about this so called debt collector and they have no record of this. They need to stop with their text messages and I am assuming calls that no one ever identifies themselves in. I have never received anything in the mail from them.

      Business Response

      Date: 06/17/2024

      ************,

      This account was placed in our office 3/19/2024 from AdventHealth **************  We did send out a letter on 3/21/2024.  We were able to request some information from AdventHealth that shows it was placed in our office (BHR Secondary Bad Debt), we are the second agency that they have sent it to. It shows a zero balance as that is what shows in their software once it has been placed with an agency.  It also shows that this DOS 1/19/2023 is not on a payment plan.  

      With this information you may be able to find out more information from our Client regarding this balance. If they placed it in error they will let us know.

      I have noted your account so you will not receive any further calls or text messages.  Should you have any further questions you can feel free to reach out to us at ************.

      Customer Answer

      Date: 06/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************
    • Initial Complaint

      Date:06/13/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a call from BHR saying I owe $227.39. I am really surprised to know I did not pay this. Typically, I am very good to be on top of things. I am ready to pay, but need to know if the company is legit. So, I requested for a reference number and that number does not work. I called the customer service on 06/12 and she said the reference number is not the correct and she have me another number which did not work as well. I am hesitant to give any of my credit card information over phone. Please send me legit information with Reference number and the claims number

      Business Response

      Date: 06/17/2024

      ********************,

      We are sorry you are having difficulty using our online portal.  I did look up the account and found that when the file was sent it had the name switched. For security reasons we require all information to be exact and this error made it impossible for you to find this account.  Our representatives are not able to look up accounts on our payment portal so they could not see the error.

      The way that the information was sent and what you will need to enter to be able to log in online or pay utilizing the telephone IVR is as follows:

      First Name: *****, Last Name: *******, File Number: ********, Zip code: 01886

      We completely understand people not wanting to give their CC information over the phone.  Again we apologize for this inconvenience.  Should you have any other questions you can call us back at ************.

    • Initial Complaint

      Date:06/07/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im get a text. It a call very unprofessional never received a notice or letter on mail. State the claim is for a year ago and just now reaching out. I have insurance for the past four years through work and also have ******** to pick up rest. This is now the second time from this company. That they have text me to say I have an unpaid bill. Called sun shine ******** And advent health both say I have no balances and fixed one bill they tried to receive money on a previous bill from last year.

      Business Response

      Date: 06/07/2024

      Hello *********************,

      We do work for ************************ and they placed this balance in our office on 5/14/2024 for a Date of Service 2/15/2023.  We sent a letter on 5/21/2024.  We did speak with you on 6/6 and received your insurance information and we had a representative check with the client who shows that Sunshine Health had already been billed and this was a balance after. When you called today and spoke with one of our representatives she did note that you do not want to have any further Text Messages or Phone calls and our system was updated.

      You will not receive any further calls or text messages from our office.

       

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from Balanced Healthcare Receivables, LLC for the last 14 months stating that I owe nearly $1000 when my insurance and hospital records show that my accounts have been paid in full. I keep trying to find out why this company thinks I owe money and can not get anywhere with them or the providers who sent me to collections. It feels like a scam at this point.

      Business Response

      Date: 05/21/2024

      We reviewed your account that was placed in our office by Green ******* ER ***************** This is not a Hospital bill, but a bill from the Emergency Room Doctor.  We do show that you called our office 8/29/2023 and spoke with one of our representatives.  You stated you had insurance and would call us back.  We have had no further communications from you to this point. 

      I have attached an itemized bill from Green ******* ER Physicians with notes that state your insurance company denied the claim because they were waiting for more information from the patient. If you contact us we can take your insurance information down and try to re-bill if it is not past the filing limit for your insurance. We understand that navigating medical bills and insurance can be difficult.

      I will place your account in a do not call status so you will not receive any more calls but the account will remain in our office. Please feel free to reach back out to us at ************. 

      Customer Answer

      Date: 05/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************
    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call stating owed a bill for service. I did not want to give out information over phone. So received a bill but still no information about what the bill was or for when.

      Business Response

      Date: 04/22/2024

      *****************

      We sent you the letter you requested.  Our letter shows it was for Associated Physicians at BIDMC Nashoba for a date of service of 11/26/2022.  We were able to contact our client and receive an itemized bill for this date of service which I have attached.

      Should you have any further questions you can contact us at ************.

       

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** sent me a message stating that I owe $1033 for medical procedure. I paid that amount on 03/08/24 through the phone using my credit card. At the same time, they assured me that they were going to send me a receipt at the end of the day and also that they would send me an itemized bill within a week through my email. I have not received any of them so far. I really need them and I want them to send me these documents.

      Business Response

      Date: 03/27/2024

      Hello *****************,

      I reviewed your account and am able to provide you the documents you required.  I was able to speak with the supervisor *********************** who you spoke with on 3/8 and he forwarded me a copy of the email he sent with the Paid In Full receipt on that same day.  I was not able to find proof that the Itemized bill was sent but I have attached it to this complaint.

      We do send emails by via a secure encrypted service which does at times end up in peoples junk mail.

      Please let us know if you need anything else, you can call ************.

      Thank you.

       

      Customer Answer

      Date: 03/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:03/25/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving texts and phone calls In regards to a bill with *********************. *** called and spoke with numerous people who have confirmed I do NOT owe anything. Now Im receiving a letter in the mail. This company is a scam. Do your research people ..

      Business Response

      Date: 04/05/2024

      We received your complaint and were waiting on confirmation from our client on your account.  There was an issue with insurance payment being reversed, at that time the automated process sent your account to us to work from ********************, then the insurance payment was Reposted with a different adjustment and payment.  Because of the timing we were not informed by Lenox Hill that that account should have been closed. 

      This was not a scam to collect money from you, just a timing issue with the automated process.  The account is closed in our office and we do apologize for the inconvenience.   

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling and texting me about a bill from 9/7/2022... when I call the hospital they have no recollection or data showing I owe money. They are harassing me by constantly texting my phone yet can't provide a bill. I would not pay this company a dollar even if I really did owe it to them, but since I don't they need to leave me alone.

      Business Response

      Date: 01/30/2024

      I looked up the account that we have in our office under your name.  We show that it is for your son, the letter we sent was on 12/26/2023.  We did attempt to reach out to you by phone and text. We have a record of someone calling in today from ************ stating they don't owe anything and to stop harassing them so we removed that phone number from our records and placed the account in a Do Not Call status.

      We did check with our client, ************ Hendersonville and they state that the amount is still owed to them.

      At this point our office will not be reaching out to you further on this balance.

      Business Response

      Date: 01/30/2024

      This person would not verify her information, did not ask for a bill and just said Medicaid and hung up the first time we were able to reach her by phone on 1/18.  Today we tried to call her and she called back stating she would not state her name but she called the hospital and they said she didn't owe anything and she wanted us to stop harassing her.  When the rep asked her to state who she was so that she can make sure we were removed the correct phone number she said we knew who she was and started screaming.  The rep ended the call and removed her phone number.
    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message on 10/6/23 saying I owed $860 from a bill with ER PHYS. I never received any invoice or notification of any kind from ER PHYS to let me know I owed them any money. My problem with BHR is that I have also received nothing other than this text message saying I owe money. When I try to pay through any means they make available I have to provide a "reference number." I have never received any reference number. I just need the number so I can pay the bill. When I call, its an automated service that says stay on the line for an operator and immediately hangs up. I have gotten no response from emails or requests for contact on their website.

      Business Response

      Date: 11/10/2023

      ** ******,

      We did send a letter in August regarding an account for ********* ********* ******* ***********.  We did receive correspondence from you via email and a Supervisor did call you.  Don called you on 10/30/2023 and you requested the reference number which he provided and you stated you did not need any further information The reference number is ********.  If there is more information you need, which is understandable, you can feel free to contact our office at 866-460-2471.

      If we had telephone issues at some point we do apologize.  

       

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message from bhr LLC debt collector that says I owe $643 for ER PHYS acct. I assume this is because I was seen in an ER for an emergency situation. I have been insured under WA state medical plan until I moved to Oregon and was then transferred to Oregon State medical plan. I have been insured the entire time without lapse. I have seen no bill and do not believe I owe this amount of money. I would like to dispute this as I do not recognize this company nor have I gotten a bill from being seen and should not owe. I am weary of getting this text message suddenly that I owe money that I do not feel I should owe and have always been covered under insurance. It seems very alarming to me that I would be sent to a debt collector or creditors for something I should not owe and not sure if this company is legit or as to why I would get a text rather than a bill by mail or even a call to explain in which I could then know what I am being accused of owing. This is upsetting and such vague information feels like it could be a scam. If it is not I do not understand why I would get a vague text without first getting a bill in which I would dispute anyway.

      Business Response

      Date: 10/25/2023

      ** *****,

      The client we work for is ********* ***** **** ***********.  We were sent an account for a date of service 4/16/2023.  We did mail a letters to the address provided by our client but it was a WA address. We did attempt to call as well.  We are a valid business and would be happy to help you get this resolved.  You can go to our website www.bhrllc.com or you can call us to update us with the insurance information you had at the time to try to get it billed properly.  

      If you choose to go to our website the Reference Number is ********. 

      You can call our office directly at 866-460-2471 if you would prefer to speak with a representative.

      I will update your account with the address you provided.

      Kristin M*******

       

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