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Business Profile

Collections Agencies

Balanced Healthcare Receivables

Complaints

This profile includes complaints for Balanced Healthcare Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BHR LLC has attempted to reach me by text numerous times explaining that I owe a debt to Advent Health. I have not granted BHR or any other debt collection agency the right to text me to collect a debt. They stated they TEXTED me a validation letter in June 2023. You cannot TEXT a validation letter thus you've already violated my rights. There have been no phone calls or letters sent. I have previously requested an itemized bill from Advent with no response or letter received. I will not pay a bill to a company that cannot produce a letter of validation or provide an itemized receipt for the billed charges.

      Business Response

      Date: 10/25/2023

      We do work for ************ as a collection agency.  We did make attempts to call and received your call on 10/18. I see that an Itemized bill has been requested and that your account has been marked so you will not receive any further phone calls per your request.  

      Should you have any further questions you can call us at 866-460-2471.

      ******* ********

       

       

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to use Advent Health emergency services multiple times over the past couple of years due to issues with ectopic pregnancies. The last time I used Advent Health (in November and December 2022), they had to transfer me to the Baylor Scott and White hospital in Temple, TX. This transfer was due to the doctor’s at Advent being unable to save my life after overdosing me on Methotrexate (a chemotherapy drug). I was ensured that I would have no bill from them.. but I have now been receiving bills for MONTHS. A completely separate incident: After receiving a collections notice for over $23,000 from the first visit in 2021 (2 years later - in 2023), I knew there was no way I owed that much. I contacted Advent, who said my account was only in pre-collections and that they would dispute it for me. The next day, I was told there was nothing they could do because it was already to the collection agency?? Completely opposite of what I was told the day before. I was also told that there was no record I ever called on the matter, which is absurd considering I called 10-20 times. They stated that I should contact my insurance company, since they denied the claim which is why the bill was so high. I called my insurance, and they provided me with proof that they paid all claims. Advent stated that there was nothing they could do since the bill was almost 2 years old… but how is it my fault that they filed incorrectly?? So now I’m stuck with THOUSANDS of dollars in medical bills from Advent, which are going to end up negatively affecting my credit. I have no idea what to do, as Advent continues to give me the run around. I have multiple bills and statements from Advent and their affiliates, with numbers that do not correlate whatsoever. The only other option I have is to peruse legal action, which I intend to do after filing this report with the BBB.

      Business Response

      Date: 08/03/2023

      Hello Ms ******,

      I see notes on the accounts that were sent to our office from AdventHealth.  We received your email put through our consumer help on 7/24 and we have requested copies of the itemized bills to be sent to you.  I can tell you that we did not report any balances to any credit bureaus and we do not have any accounts for that large balance you speak of. We have not sent you any notice for $23,000.00 and you have not spoken to any representative from our office.

      I am going to make a note on the accounts we currently have that once they mail you the Itemized bills to put the accounts into Dispute status.  Once that is done we will not contact you again on these particular dates of service. 

      Should you have any questions regarding what accounts are in our office you can always call us at ###-###-####. 

      Customer Answer

      Date: 08/03/2023



      Complaint: ********



      I do not accept the business's response as a resolution to my complaint because: This business has stated that they do not have a bill with the amount of $23,318.88, but I have provided proof that I do, in fact, have a notice of that amount. I have also contacted them via email twice now, as told to do in the notice. I have sent emails to both ****************@bhrllc.com and [email protected] - all of which there has been no reply from Balanced Healthcare Receivables. I will also attach proof of these emails. It seems as though AdventHealth nor Balanced Healthcare Receivables have very good communication systems, so the two should not be working together to take money from individuals. I will also attach an email from AdventHealth's billing department stating that the matter is out of their hands.



      Sincerely,



      ******** ******

      Business Response

      Date: 08/03/2023

      Ms. ******,

      I am sorry for the difficulty.  I saw the attachment you sent and that bill from us was for only $699.57.  We do not receive medical records from the Hospitals just the basic information.  When someone sends in a dispute we request itemized bills from the hospital to be sent to the patient and then once they are mailed and then we put the account into a dispute status.  I was confused by your stating we were trying to collect $23,000.00 from you since even the backup you sent only showed $699.57.  The email from AdventHealth billing office stated they sent the self pay amount of $699.57 to our office for collection. I show no record of anyone from our office telling you that you had to pay $23,000.00.   At this point once the itemized bill gets mailed it will go directly into disputed and no further mail or calls will be made on this account.

      We get the itemized bills ordered and mailed in 30 days and then mark the account as disputed and stop all collections. 

      Customer Answer

      Date: 08/03/2023



      Complaint: ********



      I do not accept the business's response as a resolution to my complaint because: I do understand that I do not have to pay the $23,388.88 - that would be absurd. I understand that the price was dropped to $699.57, but that still cannot be accurate if the $23,388.88 is not the correct original amount billed. That number has to come from somewhere, as it is obviously listed on the notice. I also understand that Advent told me the amount of $699.57 was sent to BHR.. but that still does not explain the original amount of $23,388.88. Advent stated that this amount was due to the fact that I did not have insurance coverage at the time of service, but my insurance company sent me proof of coverage for that time - which I attached in a previous message and will also attach to this rejection. I understand that BHR can only see what was sent to them from Advent, but Advent told me that the matter was out of their hands and that I needed to contact BHR with any other concerns. That is what I did by emailing BHR twice in regards to the dispute, in which proof was also provided. I will wait for the itemized bills to be sent to me, but they are going to be incorrect because Advent did not file them with my insurance correctly and there is nothing Advent can do about it now that they have sold my information to BHR to collect (this is what Advent told me when I called about this issue).The whole issue is that Advent thinks I did not have insurance coverage at the time of my visit, but I did. I'm not sure how or why it was billed incorrectly, but they were given my insurance card and information at the time of service.



      Sincerely,



      ******** ******

      Business Response

      Date: 08/03/2023

      I am sorry but we are unable to provide anything other than to request an Itemized bill from AdventHealth to be mailed to the address on file.  We have nothing to do with medical records or billing for AdventHealth and no way to explain what the amount is for or why AdventHealth either did or did not bill your insurance.  As stated before we have requested the Itemized bill and will close the account as disputed.  

      I am very sorry that we are unable to provide more information or explanation to help you.  We hope that knowing that the accounts are closed from our collection office and we did not report anything to the credit bureaus will at least alleviate those concerns.

      Customer Answer

      Date: 08/04/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Thank you. Yes, I just wanted the account to be closed since I do not owe what Advent is stating. I do understand that the mistake was on their end, but they were telling me that my only option was to take up the matter with BHR. Thank you for closing the account. I will wait on my itemized statement from Advent.

      Sincerely,



      ******** ******
    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Of all the....

      I was sent a text message by this company telling me I owe them money. Really? A text message? How unprofessional. I call the number and sit on hold for 7 minutes only for the system to ask me to leave them a voicemail.

      I call back and get a human being and tell them I received a text message and he says he is going to look for my information without asking me for any information and puts me on hold. I hung up.

      I want this company to send me a written letter detailing what I owe with a copy of the original bill from the provider who sent it to them. In the interim, I do not want any calls, texts, emails, skype, horse and pony, smoke signals, morse code, or carrier pigeon contact. I will reach out to them after I have reviewed the material that has been sent to me.

      Business Response

      Date: 07/06/2023

      We have received your complaint and have put in a request for Itemized bills from Lenox Hill Radiology for the open accounts in our system.  You will not receive any further communication from us other than by mail. 

       

       

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a text from BHR LLC Debt Collector stating that they now have my account with Radiology Specialist of FL P. This is a substantial amount which I never received a bill for. I have been trying to get in touch with Radiology Specialist billing without success. Why did I not receive a bill? The hospital I got services from told me all billing is now combined to be careful because they do not show this balance (not past due or anything). Called my insurance company and they never got a claim from Radiology Specialist for this amount either.

      Business Response

      Date: 07/05/2023

      Hello Mr *******,

      I found your account in our system and see that our client, Radiology Specialist of Florida contacted us on 7/3/2023 to close the accounts. I assume you must have reached them.  Your accounts are closed in our office and were never reported to any credit bureaus.  If you have any other questions you can contact our office at ###-###-####.

      I hope this resolves your issues.

      Thank you

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several calls from Balanced Healthcare stating I owe money for healthcare expenses. I have received no letters stating the cost and procedure and hospital and only receive automated phone calls. I have confirmed with the hospital that I do not owe anything. Balanched Healthcare requests that I give them my personal information when I call the number provided. I will not provide any personal information to them so the calls go nowhere and yet I continue to receive phone calls from them.

      Business Response

      Date: 01/25/2023

      In response to your complaint I looked up the account we have in our system.  I see that Forsyth Emergency Services sent an account to our office in December and we sent you a letter regarding it on 12/12/2022.  They are the Emergency Room Physician Office which is separate from the Hospital Account. Our representatives are not allowed to discuss any medical accounts without verification following HIPAA laws and for patient security.  I have marked your account as Do Not Contact and marked your phone as do not call.  This does not close your account with our client it will just stop our office from calling you or mailing any more letters on this specific date of service.  I understand that it seems odd to give our personal information over the phone to a company you don't know but we are bound by Laws and Regulations.  If you do have any other questions you can call our office at ************ and ask for another letter be sent.
    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company regarding an outstanding balance with Radiology Specialist of Florida incurred on June 4, 2022. I never received an original bill from the provider nor have I been contacted by anyone. I would like to receive a copy of the original bill from the provider so that I can pay it. I will not be paying a debt collector.
      Clearly, there is an glaring problem as I’ve seen hundreds of complaints from people having the same exact issue.

      Business Response

      Date: 01/19/2023

      When I reviewed your account I show that Radiology Specialists of Florida had us close the account because you have paid them in full.  I apologize for any issues but I assume they sent you the information you required.  

      Should you need anything else please don't hesitate to contact me directly.

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continually receive calls/voicemails regarding a claimed overdue payment but have not received a written bill or statement from Balanced Healthcare Receivables with details on the supposed overdue amounts. I need specifics on dates of treatment, healthcare facility, balance in question, etc. i do not respond to voicemails with zero details. It should never be permitted to collect payment via phone unless a statement has first been sent in writing and with the aforementioned details.

      Business Response

      Date: 09/15/2022

      Ms ******

      We have sent letters on several accounts to you in the past and for the most recent account we sent a letter on 6/9/2022 which does contain the facility, DOS and balance. I will request another letter be sent to you on the most recent account so that you can verify the information. There are several dates of service currently in our office.  We do not make phone calls on accounts until after we have sent statements. We realize that there are times that mail gets lost or is discarded as junk mail.  I verified that the address you provided is what we received in our system and the same address we mailed the initial letter to.  If you have any questions you can always call to speak to one of our representatives for more details at 866-460-2471 reference number 244*****.  

      Hopefully this helps resolve your questions.

      Thank you,

      Kristin M*******

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since November of 2021, I have received automated messages from this company regards to a supposed outstanding balance owed. In the over 13 messages I have received, there is no mention to what the balance is, who it is owed to. It is a stock automated message that sounds as though this company is not valid and that this is a scam.

      There as never been any detail of any money owed, nor have I received any mail regarding an outstanding amount due.

      The constant messages without any pertinent information is unproductive and I do NOT feel safe calling some random number to give my personal information to find out if this is real.

      Business Response

      Date: 09/06/2022

      Ms. ********,

      We are a valid company but we do not leave private information on voicemails as we need to verify first who we are speaking to prior to discussing PHI.  I can mark your account as do not call and request that another letter be sent that will contain more information and will give you several ways to contact us. You were able to find our company on the BBB website but if you need further information about our company you can also go to our website www.bhrll.com or call our main number ************.

       

       

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When these charges occurred I was incarcerated. While being incarcerated the facility is responsible for all health care needs, therefore I should not be billed for these charges. They fall upon the facility that brought me to the hospital and any other tests they asked to be performed. Strafford County Jail are the ones who should be charged for this payment because I was in their care and they're responsible for all charges. I had been incarcerated before and that's how it's always been, so therefore they should be paying this bill not me.

      Business Response

      Date: 08/18/2022

      Mr ******

      Thank you for giving us this information.  We have updated your account with the information you gave us. We have placed the account in a dispute status which means you will receive no more letters or phone calls and will let the facility know where they should send the bill.

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