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Business Profile

Distillers

The Distillery Network Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Distillers.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed Order,ms***** with website on November 19th, 2023. Received 2 separate packages on 2 different days in January. After inspecting packages, it was determined that parts were missing. Assembly instructions, union joints, hose connector, and possibly more. Contacted vendor several times over email and text. Was informed a 3rd package was shipped. No third package arrived. Contacted vendor several times via email and text about missing parts. Vendor has failed to answer anymore texts. Unable to dertermine what parts are missing in the fullest because the only way to determine this is to look at pictures and figure out what parts in the pictures I don't have.

    Business Response

    Date: 02/06/2024

    Hello miss, replacement parts will be shipped on Monday thank you for being patient.

    Business Response

    Date: 02/06/2024

    Hello miss, replacement parts will be shipped on Monday thank you for being patient.

    Customer Answer

    Date: 02/23/2024

    The business never shipped the missing parts and has stopped responding to me.  Please reopen the case and further investigate.

    Business Response

    Date: 03/01/2024

    Hello miss, replacement parts is already shipped thank you for being patient.

    Business Response

    Date: 03/01/2024

    Hello miss, replacement parts is already shipped thank you for being patient.

    Business Response

    Date: 03/01/2024

    Hello miss, replacement parts is already shipped thank you for being patient.

    Customer Answer

    Date: 03/10/2024

     
    Complaint: 21247336

    I do not accept the business's response as a resolution to my complaint because: they continue to lie about shipping the missing parts. We have not received the missing parts.  I have initiated a charge back with my credit card company

    Sincerely,

    *******************************

    Business Response

    Date: 03/12/2024

    We feel as though the parts were already in the box. I'm sorry you cannot wait for the pieces that we have shipped twice now.

    Business Response

    Date: 03/12/2024

    We feel as though the parts were already in the box. I'm sorry you cannot wait for the pieces that we have shipped twice now.

    Customer Answer

    Date: 03/12/2024

     
    Complaint: 21247336

    I do not accept the business's response as a resolution to my complaint because: The business owner has acknowledged that there were pieces missing.  And keeps responding that the pieces were being shipped or will be shipped "on Friday."  I have agreed to return what we have but he still needs to send shipping label.  Keep in mind I ordered this NOVEMBER 19.  

    Sincerely,

    *******************************

    Customer Answer

    Date: 03/13/2024

    American Copper Works has successfully settled the situation.

     

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product in July 2023. Have not received the product as of December 27th, 2023. I contacted BBB in October, after I received no call backs from the company regarding my order. They have yet to send my email and they are now making rude comments through texts when I request a refund.

    Business Response

    Date: 12/29/2023

    The product was already shipped to this person

    Business Response

    Date: 12/29/2023

    Hello sir your product is already shipped and on its way to you sorry for the delay.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order in March 2023 and the company has failed to complete the order. They don't respond to phone calls, text messages or emails. When they do provide information they NEVER follow through with stated delivery dates.

    Business Response

    Date: 12/18/2023

    Hi sir,

    We shipped about 50 boxes with the wrong parts and we do have your name on our list to get the replacement parts out we just needed more time. We commit to getting them shipped out in the next two weeks. We are sorry for the severe delay. 

    Business Response

    Date: 12/18/2023

    We shipped about 50 boxes with the wrong parts and we do have your name on our list to get the replacement parts out we just needed more time. We commit to getting them shipped out in the next two weeks. We are sorry for the severe delay

  • Initial Complaint

    Date:12/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/08/22 is when I purchased a still kit and paid in full in the amount of 429.00.
    I contacted John on October 24, 2022 and I was told to be patient and it would not be much longer.
    I finally received my kit after numerous text messages on August 25, 2023. I did not receive a complete kit and I was missing all the hardware, piping, temp. gauge, solder, and flux.
    I reached back out to John to let him know this and he responded by please send me a list of what is missing. He then said he would mail it out to me, this was on October 18,2023. I waited a little bit longer and sent him seventeen text messages. John finally got back on December 2, 2023 and said he is sorry that he dropped the ball and will mail it out. He only got back to me because I mentioned I am going to file a complaint. I still have no parts yet.

    Business Response

    Date: 12/18/2023

    Hi Sir,

    We shipped about 50 boxes with the wrong parts and we do have your name on our list to get the replacement parts out we just needed more time. We commit to getting them shipped out in the next two weeks. We are sorry for the severe delay. 

    Business Response

    Date: 12/18/2023

    We shipped about 50 boxes with the wrong parts and we do have your name on our list to get the replacement parts out we just needed more time. We commit to getting them shipped out in the next two weeks. We are sorry for the severe delay

    Customer Answer

    Date: 12/19/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on July 13th. I was charged $389.00.
    On Aug 14 I received a text asking a question about my order. Since then, no answers or responses. I have messaged and called. No response. It's now October 14th, three months after they took my money. Now I would just request my money back or ship my order. Otherwise, this appears to be fraud and theft.

    Business Response

    Date: 11/19/2023

    Hi ****** your order will be shipped this upcoming week. Sorry for the severe delay.

  • Initial Complaint

    Date:10/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 25th for an EZ Seal cap and 4 inch fruit port (order #******), and 2 gallon electric moonshine still (order #******) on July 21.

    I've reached out to the seller multiple times via the Shopify App, email and phone with no response: Sept 24, Oct 2, Oct 4, Oct 9

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I ordered it still back in April and I gave him $1,400 for the top of line 20 gallon still and they told me it was going to be 6 to 8 weeks so I didn't have a problem with that well that passed and I started calling and texting him and it was hard for anybody to even text me back let alone call me and I got from a broken arm to the business was down and we just got going again so it'll be shipped none of this ever happened and I would just like the product but if that can't happen then I want my money back you know I've been waiting like 7 months for this and I think that's ridiculous and he's got ads on there for Christmas saying order now for Christmas well I've been waiting 7 months how somebody going to get it and you know two and a half months it's never going to happen for him I don't know if this guy is a scammer or or what the deal is you know I see the stuff online he's advertising everywhere he can make it still in 2 hours so he says but I can't seem to get mine if you can help me that would be great I really appreciate it thank you much Mike Howard

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on April 06, 2023. I was told the order would be filled in 4 to 6 weeks. It has been 5 months and I have repeatedly asked for a cancellation of this order and a refund. But my emails and phone calls have not been answered other than they are going to send the order. My request for a cancellation and a refund have been ignored. I just want my money back.

    Business Response

    Date: 08/03/2023

    Hi *****, your unit is set to ship this upcoming week, i understand you have been waiting for a while.  I assure you that this one is set to ship shortly and has already been finished at this point.  We are framiliar with your order and your request however our policy is that we must ship the product.  We will respond back to you via email and here with bbb the updated tracking number once it has shipped.   

  • Initial Complaint

    Date:07/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 20, 2022 I placed an order for a 6 gallon copper moonshine still. I have contacted the vendor at phone numbers listed and emails addresses listed. I received initial interactions in December of 2022, January, February and May of 2023. Since that time, no reply’s to my inquiries have been made and no delivery has been made either. It is now July of 2023. Almost a year after making my purchase.

    Business Response

    Date: 08/03/2023

    Hi ****, i assure you that your order is set to ship soon.   We will update you with the tracking number once it has shipped.  i understand its been a long time, i assure you we are set to ship this one in 1 to 2 weeks from now.  

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm submitting a complaint regarding my order MS **** since the procedure is taking far too long and I'm not happy about it. I'm hoping you guys will act to resolve my problem and that my worry will be acknowledged straight away.

    Business Response

    Date: 07/21/2023

    I'm sorry you are not happy. I looked into this order today.  We are able to ship this one today Friday.  Please forgive us.   Check your email for the tracking number please 

The Distillery Network Inc is NOT a BBB Accredited Business.

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