Reviews

This profile includes reviews for 1A Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1A Auto, Inc. has 2 locations, listed below.

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  1A Auto, Inc.

  547 Amherst Street Suite 202 Nashua, NH 03060

• 

  1A Auto, Inc.

  200 Innovative Way STE 1350 Nashua, NH 03062-5741

Review Details

• Review fromMa R

  Date: 06/20/2023

  1 star
  I received a package from 1A Auto
  And there was a lot of Minor damages done to the contents inside I have sent pictures directly to the company and they have said that they would "OK" to install even with damages, the contents were just thrown into a box with no packing material and can clearly see damage on the box and the contents inside and they would not send me any replacements whatsoever I have contacted them directly as well and still no answer , DO NOT BUY FROM 1A Auto , they are scammers

• Review fromDario R.

  Date: 05/02/2023

  1 star
  I bought front suspension parts a 2012 Kia Optima Lx. I followed their website prompts when selecting parts for my vehicle. All parts with the exception the axle did not match. Spoke with a representative regarding my parts, will not let me speak nor explain things, while refusing to issue correct parts, or a refund. Decline parts back unless paid $168 for shipping. Insisted their website did not allowed selections and prompting notes indicating to call before placing an order. Insists my fault, continue to sell the correct parts if paid $108 dollars vs $168 for the shipping. Vowed to send correct parts and if wrong 1A auto will paid for the returns. I agreed to $108 for shipping back parts, notes included if parts were wrong I wasn’t going to be penalize. Paid over the phone for the correct parts. Received the parts and they match match. Bushing’s quality terrible. 1AAuto charge $148 dollars for shipping incorrect parts. Ask them why they did not honor verbal agreement refuse refund indifference. Bad review for customer service, poor management, and inaccuracy information. No accountability or offer solution to customers losses. Disputing the shipping indifference with my credit card! Initial order $645.93 - $99.05 axle (tax included) refund balance $555.88 - $148.98 shipping cost of incorrect parts remaining balance $406.90. Refund $387.99. They own $18.47(refunded). Avoid this bedevilment company, shop with companies that issue free return. Disputing the following
  1) Would not accept or held accountable for website improper prompts inaccuracy: use a vin number updating prompt to correct current inaccurate prompts.
  2) Does not honor verbal agreement over the phone failing: provide help to ease customer losses.
  3) Requests atomize bill subtract accordingly with your state tax charges, refunds, and deductions: they will decline refunds or fail to give a proper refund.
  4) Terrible quality product!

• Review fromStacy C

  Date: 04/18/2023

  5 stars

  Stacy C

  Date: 04/18/2023

  Never been disappointed with the very many products I've ordered from 1A Auto. Always satisfied and always on time. I have ordered dozens of parts for many different vehicles, never a bad experiance.

  1A Auto, Inc.

  Date: 04/19/2023

  Thank you so much for your review! We strive to give great customer service and assistance in any matters you may have.

• Review fromBryan M

  Date: 04/08/2023

  1 star

  Bryan M

  Date: 04/08/2023

  I have ordered a single piece for my car and they don't answer my calls or emails I just want to know where my piece is or that they return my money

  1A Auto, Inc.

  Date: 04/10/2023

  Thank you for leaving us a review! I checked into your order and it appears it was put on hold because there was an issue with the shipping address. We reached out to you back on 3/31/23 by phone and email, but we did not get a response until 4/8/23. You ended up verifying your shipping address and the order has been shipped! The UPS tracking number is ****************** and is on the way!

• Review fromJon D

  Date: 03/23/2023

  1 star

  Jon D

  Date: 03/23/2023

  I will absolutely never use this company again. I own a fleet of trucks and we typically order all of our parts online. We decided to use this company for a mirror replacement. 3 months later the mirror started to separate making it unusable and UNSAFE on our vehicle, additionally the defrost option is not working very well. I contacted support and they said this mirror does not properly fit my truck, I pulled the mirror details and fitment check from THEIR site noting it said it fit. They told me they are unable to replace the mirror because it does not have a defrost option, please note this is not listed anywhere on the product page, also the product page does not give a list of options for me to select when ordering the part to 100% confirm the fitment, how convenient. The mirror will now be thrown in the trash along with my $400. Order ************ 

  1A Auto, Inc.

  Date: 03/24/2023

  Thank you for your review! I was able to check into your issue further and have determined that the mirror is in fact eligible for replacement under warranty! I apologize for your previous interaction where we told you it was not. A replacement order will be shipped out today, and you should have the replacement in the next few business days! Please check your email for information regarding the warranty process and be sure to let us know if you have any questions!

• Review fromMichael B

  Date: 02/08/2023

  1 star

  Michael B

  Date: 02/08/2023

  They sold me crappy wheel hubs, bearings are junk then no refund. I rate A 1 auto a zero stars. Their bearings are dangerous bad ,don't waste your money and time. I would call them fraud ,rip off no refunds but will give you more scrap bearings to waste your time.

  1A Auto, Inc.

  Date: 02/14/2023

  Thank you for taking the time to leave us a review on BBB! We are sorry that we were unable to issue you a refund, but since the order was beyond our returns window you were only eligible to have us send you a free warranty replacement part. If you would like the free replacement, please let us know and we will be more than happy to set that up for you!

• Review fromJimmie M

  Date: 02/07/2023

  1 star

  Jimmie M

  Date: 02/07/2023

  This company is a rip off I ordered fuel injectors by mistake instead I should have ordered coil packs soon as the package arrived didn't open it instantly took it to FedEx and returned it they received it the next business day I paid to have it overnighted contacted them provided them with the tracking number they confirmed they received it and they are making me wait before I can get my refund of $172.99 the agent informed me that they have to inspect the package remind you the package was in the same condition as it was shipped the same tape they used to take the Box Etc never was open and the Aging informed me that it will be additional two business days for them to inspect the package and then I will have to wait additional 3 to 5 business days for refund they will never get my business ever again they are very unprofessional if a customer telling you the package was never open and it still got the same tape that your company put on it in the same box it should not be a problem to refund me my money soon as possible as quick as they took it off my card

  1A Auto, Inc.

  Date: 02/08/2023

  Thank you for taking the time to leave us a BBB review! I see that we received your return on Monday 2/6, and we have since issued a full refund for your order! You should see the funds back in your account in the next few business days, and no further action is needed from you to complete the return.

• Review fromCraig A

  Date: 01/28/2023

  1 star
  Absolutely pathetic when it comes to returning items. I tried to return item it tells me to fill out a form and when I open the email there’s no form. I tried multiple of times.

• Review fromBrandon A

  Date: 01/21/2023

  1 star
  My last purchase with 1A Auto was one of the worst purchases I have ever had online an continues to be due to the fact that my items that are being processed by them for return are still getting processed a week later. They should change their slogan to "we don't get your parts right at all" instead of " get them right the first time". My parts that were confirmed to fit by them didn't even fit with each other after receiving them the first time then after contacting them I got told the part was defective. Which it wasn't an after receiving another of the exact same part I reached out to them again trying to pleed my case only to be given the same song an dance that you get when they can't figure what's going on their end. Moral of the story I wouldn't recommend buying anything from them unless it's a universal part that fits every make an model but then again they still might get it wrong an not have an answer for you other than "we don't have your part after reviewing what you ordered" because they don't even know how to navigate their own inventory. 3 weeks later wrong parts an still no refund because it's "being processed ".

• Review fromJames M

  Date: 01/01/2023

  5 stars
  You all made it happen I can count on you all.