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Business Profile

Gunsmiths

Sig Sauer Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Sig Sauer rifle in October 2024 that was part of a rebate program. Once the rebate was filed I would receive an Sig Sauer P365 pistol for free. I have contacted Sig Sauer three times, and have yet to receive the pistol. Each time I am told they didnt expect such a high demand for the rebate program, and their customer service team is still processing hundreds of requests. I know others have have taken delivery of their rebate pistol months ago, but I have yet to get mine. My last contact with Sig Sauer was 3/27/25, and have been given no further updates. I either want the pistol I was promised, or a refund of the pistols value.

    Business Response

    Date: 06/02/2025

    Thank you for reaching out regarding your GET9 promotion.  The firearm SKU you opted for has been out of stock, but builds have been shipping this week.  Your order is set to leave SIG SAUER as soon as today.  You'll receive tracking in your email so you'll know when to pick up the firearm at your chosen FFL.

    Customer Answer

    Date: 06/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sig Sauer Team,I first want to say that I'm a huge fan of Sig Sauer firearms. I own an M18 Snakebite and recently purchased a Sig P320 Full Size.The reason I bought the P320 Full Size was because of your current promotion offering two free magazines with the purchase of any Sig firearm. I've attempted multiple times to upload the receipt provided by **************, but I keep receiving a denial stating that the receipt does not include all the required ************** resolve this, I even went back to Bass Pro Shops and spoke with the gun manager. He printed me a new receipt with all the necessary details and even highlighted the specific information your promotion requests. Despite this, I received another email at 3:30 AM stating that my submission was denied again for the same ********* this point, it's clear that your system is automatically reviewing the submissions, and something is not working correctly. All I want is to receive the two magazines that your company is advertising as part of the promotion. I followed every step and submitted all the required documentation, yet I was still denied.This experience is very frustrating and reflects poorly on the Sig Sauer brand. If you're going to run a promotion, it should be honored when customers fulfill the requirements. This situation is making me reconsider future purchases of your firearms and optics.*** also sent a message to your official X account regarding this issue, along with a photo of the receipt provided by ***************I would appreciate it if someone could personally review my submission and help resolve this issue.Sincerely,*****

    Business Response

    Date: 05/27/2025

    A code will be sent to your email - please keep an eye out!  

    Customer Answer

    Date: 05/27/2025

    Thank you! I saw the email with the code and I tried using it but its saying its not a valid code. Not sure if I need to wait 48 hours before redeeming code.

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a red dot sight from them and it states I have 14 days to return it but they won't reply to any emails about them shipping me a broken item that's almost 200 bucks after taxes that's a lot of money for them to just ship out broken items and not answer about it

    Business Response

    Date: 05/02/2025

    We've reached out to troubleshoot and initiate a return as requested.

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two separate issues with Sig Sauer both having to deal with rebates and their response to handling issues that have come up. I signed up for *** connect due to a promotion where you would receive a T300 starter kit for free. I have called several times because of an issue with not receiving the code. Have been promised that I would receive the code shortly well it has been three months and nothing. The second issue again surrounds a rebate where if you purchased a Mcx regulator you would receive a p320 for free. Again I have filled out all the information they asked for and complete silence. I am starting to feel that this has become some sort of bait and switch where they promise great deals and just do not follow through. I do not feel that I should have to wait 3 to 4 months to hear anything about a rebate.

    Business Response

    Date: 01/07/2025

    On January 3rd we booked order ********* with Tracking 284010870464 for the T300 Target.  This should arrive today according to FedEx.

    A representative has reached out via email and phone to finalize your options for the GET9 Promotion.  I apologize for the delay in this program, the quantity of validated submissions far surpassed all projected expectations.

    Customer Answer

    Date: 01/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:12/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gun serial number: ********* This is specifically about customer service representative **** ****. When i contacted customer service with an issue with my Sig P226 Legion, I already had the gun with a professional gunsmith. He advised me the recoil spring is worn or broken. After contacting **** he asked for pictures of everything and continued insisting that nothing looked wrong with the spring. Even after sending him pictures of the spring jammed in front of the guide rod showing the problem he refused to help us in any way. The gunsmith tried calling and e-mailing him and he refused to answer or respond to the gunsmith, basically abandoning us and giving me the worst impression of Sig I could ever have of a gun manufacturer. I ended up independently purchasing new recoil springs and rush ordering them for $60 and installing them myself and that fixed the issue as the gun shot ******* rounds with no problems at all. The spring was very obviously the issue.

    Business Response

    Date: 12/13/2024

    Sorry to hear of your experience with our **************** team.  I would be happy to send a factory magazine and spare recoil springs to more than cover the cost of the $60 recoil spring.  The factory spring from a P226 is coiled, seen in the images in this link:

    **********************************************************************

    To ensure proper function of your P226 SN: 47G007583, we suggest using factory springs.

    Please confirm if you would like to proceed with the recoil spring set and spare magazine.

    All the best, 

    ***** *****

    Customer Answer

    Date: 12/14/2024

    hello I would like to accept this business response but I am unsure how to reach this particular customer service representative. Please forward my response to ***** ***** that I do accept his resolution and need confirmation of the arrangement and I will accept the response and close the case. 

    Business Response

    Date: 12/16/2024

    Customer reached out directly to me and agreed to the spring set and magazine.

    Order #********* booked with expedited shipping.

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an MCX Spear 7.62 and had to get the muzzle device changed. My gunsmith was unable to break the Rocksett used by Sig to attach the muzzle device. Even after boiling it the device would not come off. My FFL contacted Sig and they said to send the upper to them and they would remove the device.Once Sig had the upper, they removed the handguard so they could work on the barrel. Apparently, the upper's screws had red Loctite applied (seemingly by Sig from the factory since the gun was purchased new). I expect they great difficulty removing the screws due to the Loctite and instead of applying heat to loosen the Loctite, they forced the screws out, stripping the threads on the upper and ruining it. Sig then contacted my *** and asked them to pay $500 USD for a new upper or else they would simply send back the ruined upper, which would be completely useless.Sig employs very experienced and highly certified gunsmiths so they should have known to apply heat to loosen the Loctite instead of using excessive force, resulting in them being stripped. Or at least not have charged us an additional $500 for damage that they caused.

    Business Response

    Date: 10/25/2024

    Could ****** reply with the serial number and name of the *** so I can look into the case further?

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a p320 xten brand new. And it jams up wont extract. I had a manual SAFTEY installed for previous p320 discharge by itself. I sent the gun to sig sauer to fix the jam and extract problem. They wrote back saying they cant work on it under warranty because a manual safety was installed. The SAFTEY doesnt have anything to do with the jamming or extract of shell. They voided the warranty and wont fix the firearm under warranty now. I also recently found out this problem with the xten has been going on sense it was manufactured. Their selling defective firearms. The next step is legal action if its not solved.

    Customer Answer

    Date: 10/10/2024

    The dispute is resolved. Im satisfied 

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this new Sig Sauer P229 Legion from Academy and then purchased a Romeo-X *** red dot sight from Marksmen Firearms who mounted it for me. I fired a hundred rounds of 9mm and the thing jammed 10 times. I disassembled it and the slide drags during about the last 1/3 of the return distance. I suspect that the slide is dragging as the slide travels over the firing pin retainer. I love the gun and would like to get it fixed. Does Sig Sauer have a local firearms repair facility or can they pay to have it shipped to Sig and repaired?

    Business Response

    Date: 05/02/2024

    A **************** Representative will be reaching out to bring both the P229 and optic in for inspection and installation.

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sig 226 elite a few days ago and instead of coming with 3 226 magazines it came with one and two sig 229 magazines which clearly do not fit.I'd like this issue resolved as I spent a 1200 on the gun just to get shorted on the magazines

    Business Response

    Date: 03/12/2024

    Apologies for this issue - a representative will be reaching out for a resolution.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,

    I work during the normal business hours and can not call Sig Sauer by phone. I have tried to find an email address to contact them in writing, but couldn't find one.

    I am submitting this claim via BBB, as the only way I can communicate with the firm and provide full details of the complaint necessary for them to address the issues.

    Please see my letter and exhibits attached.

    Thank you,
    **** *********

    Business Response

    Date: 02/05/2024

    Mr. *********, 

    Sorry to hear you're having issues with your SIG SAUER products.  A representative will email you with instructions to bring in the pistol with red dot for a full inspection.  If you have any future questions, concerns or comments, please email us at [email protected]

    Customer Answer

    Date: 02/12/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID *******2, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *********

Sig Sauer Inc. is NOT a BBB Accredited Business.

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