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Business Profile

Gunsmiths

Sig Sauer Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking the Sig Sauer company to stand behind their product. The new gun I purchased is so tight I can bearly rack it. I have reached out to the company three times over a few weeks and have not received any response. I was told the gun needed to be oiled which I did. I was told the gun needed to be racked to break it in, which I did. There is still absolutely no change in this gun. Something is wrong with this gun and I want it fixed. The gun is supposed to be operational and it is not. There is no way I could rack this gun even in an emergency and that defeats the purpose of having a weapon for protection.

    Business Response

    Date: 01/25/2024

    Sorry to hear about the troubles with your SIG SAUER and getting a resolution.  What's the best contact information for you so we can find a solution?  

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a SigSauer Optics Romeo 4xT Pro red dot sight. Upon arrival, the sight is very blurry and distorted. I have astigmatism in my eyes which can sometimes cause this. Upon opening the sight and realizing this, I immediately repackaged the optic and contacted sigsauer about the issue. They stated there was nothing they could do, and that under no condition do they accept returns, and then hung up on me.

    Business Response

    Date: 01/24/2024

    Apologies for this experience, a label will be issued for alternatives or refund.  As someone who also has an astigmatism, I would look into LPVOs as a great option.

  • Initial Complaint

    Date:12/20/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sig Sauer has been deceptively “increasing” its prices only to then advertise the holiday sales with barely any discount given. This happened specifically with the Romeo M17. It was listed at $1k with a “sale” bringing it down to $750ish when the optics MSRP is $800. They are also charging more for a “blemished” item vs a new one.

    Business Response

    Date: 12/20/2023

    I apologize for your experience on our website and I'll see what can be done to further clarify our future pricing and sale structure.

    Business Response

    Date: 12/20/2023

    I apologize for your experience on our website and I'll see what can be done to further clarify our future pricing and sale structure.

    Customer Answer

    Date: 12/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 210*****, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

    Customer Answer

    Date: 12/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 210*****, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sig Sauer P-365 X-Macro less than a year ago. I’ve put less than 500 rounds through the handgun. Now, the trigger spring has broken. I would like a new, improved trigger spring and a monetary reimbursement for a product that is inoperable that I I should trust the safety of my family and myself. This will be the last Sig Sauer I purchase, and as a US Air Force member, I will spread this information to fellow service members.

    Business Response

    Date: 12/07/2023

    Reaching out to bring in the P365 for an expedited full inspection.

    Customer Answer

    Date: 12/07/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.  However, a simple trend analysis and review of customer complaints regarding this issue should spur the company to re-evaluate it's QA/QC department.



    Sincerely,



    ******* ********

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an sig sauer 716 at a cost of 1400$. I was having accuracy problems with the rifle.
    When I broke it down for cleaning I discovered the bolt carrier had a manufacturers defect.
    I sent the defective part back in for replacement. They refused to replace or even attempt a repair.

    Business Response

    Date: 10/27/2023

    RMA ******* has been set up with prepaid shipping to replace the bolt carrier at no charge.

    Customer Answer

    Date: 10/27/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Sig Sauer P226 9mm pistol on 15 Sept. 2023. The gun is horribly inaccurate, the most inaccurate pistol I have ever shot, I am almost 70 years old and am an avid bullseye shooter. I have a Sig 210 which is very accurate but this Sig P226 is clearly defective. I called Sig to get a shipping label so I can send the gun in for repair. The person who I spoke to told me they'd check the gun and if it shoots even to a sub quality, mediocre 2" group at 10 yards they'd charge me 115.00. First of all, that level of accuracy would have been good 100 years ago so that shows that the management has thrown in the towel on quality control and secondly, I object to Sig attempting to discourage me from using my warranty by implying a $115.00 warranty fee. If I had known that I never would have bought this gun! I am a Patron NRA member and if it weren't for the NRA Sig wouldn't be where they are today believe me.

    Business Response

    Date: 09/19/2023

    RMA and shipping label is set up for an accuracy evaluation.

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22, 2023, I sent a repair request to Sig Sauer for my Tango MSR. This was a brand new 2 thousand dollar optic and it the zoom in/out dial was just stuck for some reason. Anyways...I drop this off with FedEx, and about 13 days later, no movement at all on the package. I checked the tracking and it says "unable to be delivered, multiple shipping labels on the box". I have no idea how this happened...not my problem anyways.

    I then contacted my representative assigned to help me, Erin S****, and long story short, Erin ignored my requests for a FedEx investigation. I sent him screenshots showing the package was unable to be delivered, and he replied "that's not what it shows on my screen". Yeah, because you didn't click 'tracking history'. Erin then told me to wait 1 day, and if it still has not moved afterwards...he would start a claim.

    Lo and behold, the package does not move because it says UNABLE TO BE DELIVERED. I ask Erin to start the claim...he ignores me. I ask him again the next day, he ignores me again. So, now I have been waiting 3 days for Erin to start a FedEx claim and he is simply just ignoring me.

    I am out a $2k dollar scope, FedEx loses it, and Sig customer service just ignores me after. That is FREAKING awesome customer service right there! I will never shop with Sig again, and I'll make sure to let everyone know my story too. Sig deserves a hit to their reputation for this.

    The tracking number is ************

    Business Response

    Date: 09/07/2023

    Spoke with *** ********* and apologized for the miscommunication.  A replacement was already in process, which we failed to communicate.  The replacement optic will ship to the *** ********* ***** ** address Next Day Air.

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchasd 2 air rifles from Sig over the past 3 years. They won't even make it 1 year without having to be sent in to Sig for repairs. There are stories all over the internet about these air rifles and what a failure they are. You can ot get parts or schematics for these guns. All you can do is send it in and they basically give you a new gun. What a disaster. ****************

    Business Response

    Date: 08/02/2023

    Someone from our team is reaching out to troubleshoot and/or issue an RMA for repair.

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently sent a handgun for warranty work with sig Sauer for my P320 there was spots on the barrel and the gun was seized up I called and made a claim I was asked to send pictures and describe the damage
    the gun was received and I was told by a representative that the weapon barrel would need to be replaced and a through cleaning would be required, I asked for an explanation about approved solvents I should be using for cleaning and maintaining of the weapon I explained to them that I was using Hoppes no 9 and CLP for cleaning this was explained to me that I was in fact using an approved cleaner by the company standards the representative was puzzled himself but could not offer any further explanation other than I needed to pay in order to get my weapon back, I explained that per the factory warranty I was doing nothing wrong and this was a workmanship flaw so why am I being required to pay for the damage caused by using an approved cleaner. The representative could not explain and only offered to discount the price.
    I have owned many firearms from this company and this is the only one I have problems with and the company will not honor the factory warranty

    Business Response

    Date: 07/25/2023

    Charges have been removed. 

    Please use caution with bore solvent.  If left to sit on metal, the solvent will remove more than just the carbon from rounds fired and eat away at the assorted finishes on firearms. 

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sig Sauer 320,bought new from gun store recently.Gun shoots 4-5 inches low at 25 meters.Called Sig Sauer customer support.Was not allowed to contact a technician.The lady that answered that call was the connection to a “technician “.She first suggested to buy a taller rear sight from their cathalog.When I mentioned Sig Sauer warranty things changed.She kept me on hold while she consulted with the “technician”It went from having shoot the gun at 15 mtrs to shoot it at 10 mts after I told her that the gun was OK at 7 mts.Briefly Sig Sauer warranty is non existent and the quality of their firearms is not what it used to be years ago.
    I hope this report is published I’m done with Sig Sauer

    Business Response

    Date: 07/21/2023

    We're reaching to offer an accuracy evaluation.  

    Customer Answer

    Date: 07/21/2023

    I was contacted by Sig Sauer.The offer was not suitable because they consider that a gun shoots good at 10 yards is within their specs.I don’t agree with that especially in the caliber the gun in question is.I gently declined the offer because I considered it unrealistic and it would simply protect the company in question.

    Business Response

    Date: 07/25/2023

    Our sights are standardized to ten yards, but the offer to send in your handgun for an accuracy evaluation would be at 25 yards and at no charge to you.  We would inspect the barrel and sights and test fire the pistol from a rest using a combat sight picture.  I hope this helps in your decision in allowing Sig Sauer to dig deeper.

    Customer Answer

    Date: 07/28/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

Sig Sauer Inc. is NOT a BBB Accredited Business.

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