Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024 I hired Sell my Timeshare Now to list a Timeshare property to sell. As part of the arangement , an afiliate Points Protection Advantage Serices agreed to buy Vacation points.Points Protection used the points agreed to , but never reinbursed me for the points. In January of 2025 They issued a check for ******** dollars , a little over. Points Propection canceled the check for payment. Since then I have called ***** ***** ************ , he said he was working on the issue. Now hw doesn't answer Calls or E-mail.I am sending a complaint to the Florida Atterney General as well.

  Business Response

  Date: 06/30/2025

  SellMyTimeshareNow was able to review the information provided by Mr. ********* has determined that the concerns outlined reference a company that we work closely with to provide additional services to our clients. We have since spoken with Mr. ********* to gather additional information and to help him get in contact with the proper party to help resolve this concern. SMTN remains dedicated to helping our owners and we will be sure to continue working with Mr. ********* to ensure he gets the assistance he needs and will continue to work with him on the sale of his ownership.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome. 

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 year ago I signed up with SMTN to sell my time share. They encouraged me list because they list internationally. They charged me over $2500 to list. I feel foolish because why am I charged to list? I have lowered the price twice and frankly would give it away. Now the time share is trying to charge me $4000 for maintenance. Not one level of interest and no communication other than an annual fee to maintain. It is a scam as far as I can telll

  Business Response

  Date: 06/16/2025

  SellMyTimeshareNow is sorry to hear that Mr. Sturniolo
  has been dissatisfied with services so far. At this time, we are still actively
  marketing his timeshare ownership for sale on our platform. Our teams work hard
  behind the scenes to deploy advanced search engine optimization and marketing
  techniques to drive the most buyer traffic to our site of any resale
  marketplace in the industry, giving owners the best chance of selling their
  timeshare as possible. While we cannot guarantee a timeframe for each owner’s
  individual success, we do guarantee to continue working with them until they
  are successful in finding a buyer for their property. Our Customer Solutions
  team has reached out to Mr. Sturniolo in regard to his account and we are dedicated to do everything in our power to help him successfully sell his timeshare and are
  confident we can resolve this matter with him directly.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went through Sell my timeshare now because of the salesman telling me they were the number 1 time share seller for $999.00 on 05-23-24. I understood later they were a time share listing company. Since I had a Spinnaker Plus ownership palace view timeshare in ******* with the availability to use in *********** S.C., and also ************ in ***** I thought my time share was a steal since January this Year I paid the low maintenance of, and it is not due again until January 2027. Timeshares by owner's told that SMTN was just a listing company. I definitely feel taken advantage of. I updated my low cost of advertising several times with no buyer connections.

  Customer Answer

  Date: 06/02/2025

  There has not been a response from Sell My timeshare now

  Business Response

  Date: 06/11/2025

  SellMyTimeshareNow has reached out to Mr. ***** since receiving his initial post and are sorry to hear that he has not been satisfied with services thus far. We are still actively trying to connect with him so that we can address his concerns and work towards a resolution. We urge Mr. ***** to contact our Customer Solutions team *************) at his earliest convenience so that we can assist.  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid SMTN $5900 by credit card December 2024. Was told timeshare would be sold and I would be reimbursed in cash for 2024 $2800 maintenance fees as soon as paid and sent proof to them. When sent proof to them I am told I had to wait until March. In March I am told I qualified but had to take travel voucher. I am 82 and caregiver for husband **** who is under hospice care. I am now ***************************************************************************** contact with any buyer. Please help me get this contract ? Resolved as soon as possible. I know I was scammed and falsely informed of what would be done. I was desperately trying to get rid of timeshare as I cannot pay the fees and now owe more than I did! I appreciate any suggestions and help to get this refunded. Thank you.

  Business Response

  Date: 06/04/2025

  SellMyTimeshareNow is pleased to share that our Customer Solutions
  team has been in contact with Ms. Gober directly to discuss the concerns
  regarding her account. At this time SMTN is actively working with Ms. Gober to
  review the details of her complaint and work towards a mutual resolution.
   
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 06/05/2025

   
  
  Complaint: 23333420
  
  
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  Sincerely,
  
  
  
  Annabelle Gober

  Customer Answer

  Date: 06/05/2025

  I received a call June 2 from customer service and updated same information we went over a couple months ago. 
  I was told I would receive a call Tuesday June 3 after she talked to her supervisor and my concerns would be resolved. 
  I have not received any more calls.   

  Business Response

  Date: 06/16/2025

  SellMyTimeshareNow’s Customer Solutions management team
  continues to work with Ms. Gober to address her concerns with her subscription.
  We are actively working to review the details from her post and her account
  history. While we do not guarantee the timeframe for each client’s success in
  selling a timeshare, we do guarantee to continue working until the owner’s
  timeshare is sold. Our team is confident that we will be able to reach a mutual
  resolution with Ms. Gober and appreciates her working with us.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227 as we are confident we
  can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with SMTN on 3/18/2023 at the cost of $1,598 to sell my timeshare. I was told by the salesman that the fair market rate for my timeshare was $10,000, so we started there for the listing price. It's now been over 2 years (and 4 price reductions) and the only "offer" I've had was a service that charges you a fee to basically surrender the timeshare for no monetary compensation. In the first year I also paid the resorts maintenance fee of $949 (might have been a little more at that point). I have now drained my savings for what was supposed to be a gift from my ex husband to fund my son's first car.

  Business Response

  Date: 06/04/2025

  SellMyTimeshareNow has reached out to
  Ms. Estes since receiving her initial post but have been unable to reach her
  thus far. We are still actively trying to connect with her so that we can
  address her concerns and work toward a resolution. Our teams work hard behind
  the scenes to deploy advanced search engine optimization and marketing
  techniques to drive the most buyer traffic to our site of any resale
  marketplace in the industry, giving owners the best chance of selling their
  timeshare as possible. While we cannot guarantee a timeframe for each owner’s
  individual success, we do guarantee to continue working with them until they
  are successful in finding a buyer for their property. We urge Ms. Estes to contact our Customer
  Solutions team (407-768-1019) at her earliest convenience so that we can
  assist.  

  Customer Answer

  Date: 06/10/2025

   
  
  Complaint: 23329269
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I've been unable to get ahold of them to resolve. It's already difficult as their hours of operation are the hours that I work. I only get a short lunch break. But when I tried twice to reach them today, the first time I was put on hold for over 10 minutes before they disconnected the call; the second time I was sent to a voicemail. I also tried to respond to the email they sent me. 

  I've had to hire an attorney to try & get me out of the timeshare.

  
  Sincerely,
  
  
  
  Shana Estes

  Business Response

  Date: 06/20/2025

  SellMyTimeshareNow’s Customer Care manager was able to
  continue working with Ms. Estes in order to reach a mutual resolution and
  consider this matter to be resolved. While we welcome the opportunity to
  publicly address our clients' concerns through the BBB, we recommend that
  clients first reach out to Customer Care at 1-877-815-4227 so that we can
  better understand their concerns and more quickly resolve them to their
  satisfaction.

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, I fell for the over the phone advertising sales pitch to sell my timeshare, that customers are very satisfied and it should sell quickly because my location is in very high demand and my asking price is much lower that what the actual timeshare location is asking of $30,000 (I'm asking $16,000). I spoke with a nice man (x 4203) who assured me I would have no problem selling my timeshare fast, and he even talked me into purchasing the loyalty program for extra $$$ where my full maintenance fee would be reimbursed each year until it sells so I won't lose out on anything. He made it sound like it's a win-win situation. I did it last year, and they did reimburse me my maintenance fee. I attempted to do it again this year only to find out my account is frozen. I have attempted numerous times over the last few months to get in touch with someone about this. I have been transferred when I call and have been disconnected and hung up on many times. This is very frustrating. Now I believe they just were out to get my money. I have read over my contract and found there is an annual maintenance fee that has to be paid each year. This was never told to me, and frankly I believe the sales pitch is not to mention it. I mean who really looks at every line word for word in the numerous page documents! I would have definitely thought it out more if this was explained to me in the first place. I feel I was taken advantage of, may never sell (or have to decrease my price substantially to do so) and am out $2600.00.

  Business Response

  Date: 05/10/2025

  SellMyTimeshareNow has reached out to Ms. ******** by phone and email multiple times since receiving her initial post but have been unable to reach her. We are still actively trying to connect with her so that we can address her concerns and work toward a resolution. We urge Ms. ******** to contact our Customer Solutions team *************) at her earliest convenience so that we can assist. While we welcome the opportunity to publicly address our clients' concerns through the BBB, we recommend that clients first reach out to ************* at ************** so that we can better understand their concerns and more quickly resolve them to their satisfaction.

  Customer Answer

  Date: 05/12/2025

  I have received 1 voicemail from SMTN on Friday 5/9/25. I have returned the call today 5/12/25 and left a message. I have not received numerous emails which was stated in the response. 

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the signup process with the organization, I was assured that the company would handle all aspects of selling my timeshares and that I would receive a refund for the amounts that I paid in maintenance fees. I did not receive a check - when I called to determine the status, I was told to send copies of the deeds and maintenance fees invoices. I did this immediately, and then waited for the check. 6 weeks later I was informed that I would have to secure reservations at each of the properties and wait ****** days after the stay was complete to receive the payment. Had I known the complex process to receive reimbursement, I would not have signed up for their services. And, it was the promise of the maintenance fee refund that made the charged amount appear more reasonable - I would not have spent $7000 if I had been informed at the time that this process required multiple steps on my part to ensure that payment was made. I was hoping to sell my timeshares to relieve extra burden from my life, not to add additional burden as this is doing.I will appreciate any assistance that you can provide.

  Business Response

  Date: 04/26/2025

  We are pleased to share that SellMyTimeshareNows Customer Solutions manager spoke with Ms. ******** directly to address her concerns. Our team was able to reach a mutual resolution and consider this matter to be resolved. While we welcome the opportunity to publicly address our clients' concerns through the BBB, we recommend that clients first reach out to ************* at ************** so that we can better understand their concerns and more quickly resolve them to their satisfaction.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from SMTN, **** *****, because I had asked for information to sell my timeshare on April 22, 2024. **** stated that SMTN had just sold a similar timeshare last month for $18,000 and suggested I sell mine for $16,500. I kept reassuring him that this is really how it works because it sounded to good to be true. He stated he would think it would see by June because that is a very busy month since people are on vacation with kids being out of school. He said it is cheaper to pay the closing costs up front, in which I thought was the $2498 but it actually included their advertising costs. I kept emailing asking if I had any offers and he kept saying to adjust the price and so I did. I also emailed him twice stating that I was not happy with being misled and asked for a refund. I never received an email or phone call until I let them know I was going to contact my attorney to see how to move forward on March 4, 2025. I then received a phone call saying they would boost my ad and hopefully I would get an offer. There was no communication so I requested a full refund. It was sent to management. The agent called an said management would have an answer by March 17. Never heard back until March 24, 2025 and she promised a resolution before Wednesday March 26, 2025. I never heard back. I called and left messages and never heard back. I have all the dates for phone calls and emails.

  Customer Answer

  Date: 04/05/2025

  The manager's name that had contacted me on March 24, 2025 is **** ******.  She had given me her direct phone number if I had any questions. When I called that phone number she gave me it was a general customer service number. Therefore I looked back at the phone number she had called from, ************** and it was here direct number and I had left a message for her and she never called back.

  I am very disgusted how I was misled by the sales pitch.  Looking at other comments on the internet, this is a normal action for SMTN. I told **** ****** that I am requesting a full refund for $2498 and she was supposed to review the case and get back to me.  Very disappointed.

  Business Response

  Date: 04/25/2025

  SellMyTimeshareNows Customer Solutions team was able to continue working with Ms. ***** in order to reach a mutual resolution and consider this matter to be resolved. While we welcome the opportunity to publicly address our clients' concerns through the BBB, we recommend that clients first reach out to ************* at ************** so that we can better understand their concerns and more quickly resolve them to their satisfaction.

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with SMTN on May 9, 2024. I have 2 primary concerns. First, what their salespersons are suggesting as a starting listing price, and what these these timeshares are actually selling for, I feel, is criminal false advertising. They hide behind a smoke screen of saying that they never really know what they sell for because that goes through a third party brokerage service. They should be very clear in their sales pitch that what they think is a reasonable asking price is based solely on the average of what is currently listed on their website. This creates a conflict in interest in that the higher they can get you to set your initial listing the higher the average will be for the the next buyer who comes along.Second, I felt that they were creating an agent/seller relationship. Similar to a real estate transaction. When in fact, this is simply a hosting site. When I have called on several occasions on advice on how to get this seen or sold (I have not had a single message yet), the only I advice I am given is to lower the price.Side note: What sold me on this service is the the number of visits to the website. It was very impressive. When I thought about it later, what they conveniently don't have the "numbers" on is who is visiting to buy and who is visiting to sell. Sadly, I feel it is the later. I think this company should be investigated and made to produce results for how many properties are actually getting sold and they sales price.I am requesting full refund for false advertising and creating a false sense of a fiduciary relationship.

  Customer Answer

  Date: 04/18/2025

  I have not heard from back from SMTN either. I wish to pursue this until they respond back to either the BBB or me.

  Thanks!

  Business Response

  Date: 04/27/2025

  SellMyTimeshareNow has reached out to Mr. ***** by phone and email multiple times since receiving his initial post but have been unable to reach him. We are still actively trying to connect with him so that we can address his concerns and work toward a resolution. We urge Mr. ***** to contact our Customer Solutions team *************) at his earliest convenience so that we can assist.  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2019 I paid SellMyTimeShareNow $999 to list and sell my 'timeshare' with BlueGreen. Not only have they not done any legwork on getting it sold, they simply have not communicated with me AT ALL about the status of my timeshare or any attempts to make good on our agreement. I have sent numerous customer service messages, none of which went answered. ONE message I sent was requesting to change the list price, which they never responded to but did change the list price, so I KNOW they are seeing my messages.

  Business Response

  Date: 04/19/2025

  We appreciate Ms. ***** sharing her concerns and our Customer Solutions team has reached out to her directly to review her account and address her concerns. We regret that she experienced difficulty in reaching us in the past and continue to work to improve the service level to all of our clients. After review of the file so far, we see that any messages sent to us have been responded to with a phone call and/or email. We do understand that Ms. ***** only wishes to communicate with us via the BBB or email and are happy to do so; however, based on the information provided, she is unfortunately ineligible for a refund. As she does not qualify for a refund, we are unfortunately unable to fulfill her request. We encourage Ms. ***** to contact our Customer Solutions team at her earliest convenience so that we can discuss her account and she can share any additional information she may have.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23099854
  
  I do not accept the business's response as a resolution to my complaint because:

  SMTN refuses to work with me via email and did not provide the regulation or guideline that precludes them from doing so. They also did not list or provide  qualifications that list how refund requests are handled, or exactly why I was rejected. Not having me on the phone is an insufficient reason, and it would never hold up in a legal setting. 

  Again, I will not do business on the phone with them precisely because they do not give clear and concise information. They are welcome to email me or use the **** to communicate. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/02/2025

  We appreciate Ms. ***** responding and regret that she was unsatisfied with our previous response. We understand that at this time she wishes to communicate via email. Our ************* manager has reached out to her via email so that we can continue to try to address her concerns with her directly in order to mutually resolve the matter.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23099854
  
  I do not accept the business's response as a resolution to my complaint because: They have not rendered sufficient service or provided consistent communication over the past years. They decline to issue a refund based on their policy, which I was FINALLY able to get a copy of after multiple requests (See attached email). 

  They assured me from the beginning, that even having a non-physical property, and only having 'points' with the timeshare (Bluegreen), wouldn't matter. That someone would still be very interested. Five years later, and I have receive NO VALUE.

  
  Sincerely,
  
  ***** *****