Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago I had listed my timeshare on this website, after paying a pretty penny for advertisement. I was told that it could take a few months, but it has been more than 6 months at this point. For the amount of money I paid, I expect them to at least answer my phone calls, return my voicemails, or return my emails — nothing. The only time they answer me is to lower my asking price, but nothing else.
  
  For the money I paid, this could have easily been done a while ago or at least they could update me on potential buyers but I feel they aren’t even trying to actively sell it but just put it online and hope someone looks.
  
  This website gets less than a one star from me.

  Business Response

  Date: 12/19/2022

  We thank Ms. ******* for reaching out to us regarding her subscription with SellMyTimeshareNow. While we cannot determine the timeframe of each individual success, we are committed to helping our clients until their interval is sold. We strive to ensure that our clients receive the best product we can offer with the best online tools to help drive traffic to our site. At this time, SellMyTimeshareNow’s Customer Solutions team is actively trying to reach Ms. ******* so that we can address her concerns directly and work with her to resolve the matter. 
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/2022 my husband and I paid Sell My Timeshare Now 1600 dollars to market and sell our timeshare. My husband is a disabled veteran which makes travel difficult this is why we chose to sell. My husband was told by SMTN agent Anthony C***** that time shares in Maui like ours sell fast quickly and are in high demand. Here we are some months later after lowering the sale price still sitting on it. I have tried calling this company and they say they will call me and I receive no such call. They are a complete scam as many others have stated. SMTN are vultures that pick on what’s left of someone who was already had by the timeshare industry.

  Business Response

  Date: 12/02/2022

  We thank Ms. **** for reaching out to us regarding her subscription with
  SellMyTimeshareNow. While we cannot determine the timeframe of each individual
  success, we are committed to helping our clients until their interval is sold.
  We strive to ensure that our clients receive the best product we can offer with
  the best online tools to help drive traffic to our site. At this time,
  SellMyTimeshareNow’s Customer Solutions team is currently working with Ms. **** to review her account and resolve the matter with her directly.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at **************. We are
  confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 12/07/2022

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I feel dissatisfied with their service. My husband was told our timeshare was coveted and would sell quickly. He also said he told there was a money back guarantee if it didn’t sell. I have heard from Mary M***** who was told me she would look into the situation and let know what she could do. I let her know I want a refund a full but I haven’t heard back from her since. I let her know we will have to give our timeshare back to the company since we can no longer afford the maintenance fees. My husband is a disabled veteran who I feel was taken advantage of by SMTN. He was promised we would be able to quickly relieve our financial obligation of the timeshare well also making back some of the money we spent on it. 
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 12/21/2022

  SMTN’s Customer Solutions team was in communication with Ms.
  **** regarding her active account. While working with Ms. **** to review the
  terms of our services and resolve the matter with her, we have since lost
  communication with her and have not been able to speak with her again. We do
  look forward to reconnecting with Ms. **** and urge her to contact our Customer
  Solutions team at her earliest convenience so that we can fully address her
  concerns.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at **************. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 12/21/2022

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I have not heard from anyone since 12/5/22. They are saying they lost communication with me however when I last spoke to their representative by the name of Mary M***** she said she would be calling me back by Friday. Well I heard nothing from them. They have my cell phone, my email and also my husbands. Neither of us have received a follow up phone call or email since 12/5/22. I will settle for nothing less than a full refund. 
  
  
  
  Sincerely, 

  
  
  
  ****** ****

  Business Response

  Date: 01/12/2023

  SellMyTimeshareNow
  is pleased to advise that we were able to connect with Ms. **** directly
  and come to a mutual resolution. SellMyTimeshareNow considers this matter
  to be resolved at this time. 

  Customer Answer

  Date: 01/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thee company is a scam. I woukd assume they have somed legitimate sales. But, within 6 months of paying $3,500 and not hearing anything from SMTN, we started receiving liquidation offers of less than $1,000. I asked the broker making the offer if he worked for or was affiliated with SMTN as he said he was indirectly involved with them the second time this happened, the person wouldn't answer if they were affiliated. We aren't seeking to recover a profit. Our timeshares list with ****** for over $40,000 new. We are asking $4,000. By virtue of the up from fee, I would have essentially given SMTN the month to purchase the timeshare from me. I hope you read this before you enter an agreement to avoid losing money because they are not providing us a service, which we paid in advance, to sell our timeshare...run!

  Business Response

  Date: 11/25/2022

  SellMyTimeshareNow appreciates Mr. ******* for taking the
  time to share his concerns regarding our service. SMTN is a marketing and
  advertising company that offers owners an online platform to get the best
  exposure on the internet for the resale of their timeshare. While we cannot
  determine the timeframe of each individual success, and market conditions
  certainly do have an impact, we are committed to helping our clients until
  their interval is sold. SMTN will provide each of our owners the details of any
  potential offers on their ownership, regardless of the price, so that they can
  determine if they would like to accept, decline, or counter. Our Customer Solutions
  team has been attempting to reach Mr. ******* so that we can discuss his
  concerns in greater detail and come to a mutual resolution. We urge him to
  contact our team at 407-768-1019.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 11/29/2022

  
  
  Complaint: 18365406
  
  
  
  I do not accept the business's response as a resolution to my complaint: I attempted to return the call to the number provided. After waiting on hold, the line automatically disconnects. Never reached a live person.
  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 12/21/2022

  SMTN’s Customer Solutions team has been in communication
  with Mr. ******* regarding his active account. We appreciate him sharing his
  concerns and are continuing to work with him to market his ownership. As we
  discussed with Mr. *******, we present all offers made to our clients,
  regardless of the dollar value. We do not control the offer amounts presented
  to our owners as the offers are made directly by buyers, and are typically well
  below what is charged by the developers at original sale. We are actively
  working with Mr. ******* to provide additional exposure for his advertisement
  through our partnerships with industry leaders that work with buyers seeking
  ownership.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short. We purchased a vacation club for $5,665.00 put $896 down and we were to pay $188.03 for 24 months. Within the 10 days of purchase we called to cancel. They we're suppose to send an email to do so and wanted to charge us another $2,600 cancel. Email never came. Called again. Same run around. You can't even cancel with them. So, I called my credit card company and disputed it. What a nightmare. I hope Noone has to deal with the same bs.

  Business Response

  Date: 11/10/2022

  SellMyTimeshareNow was able to review the information provided and feel that Ms. ****** has made this complaint against the wrong company. The information and documents provided did not match anything in our system and appear to have a different company listed on them. Our team has been attempting to reach Ms. ****** to help her get in contact with the correct company and would encourage her to reach out to us at 877-815-4227 so that we can discuss and clarify this matter.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I entered into a contract on December 21, 2021 to sell our ******* Resort timeshare. We were told this company had great success in re-selling these types of timeshares and most often had buyers "just waiting to buy them for the right price" because they worked with other companies representing potential purchasers. We were also advised to buy the closing costs package, so we did. Despite being told that this company would diligently with us to find a buyer (which would take average of 6 months), we may as well have flushed our money down the toilet. I believe I would have been better off self-advertising the timeshare on my personal social media accounts. We have received ZERO offers (despite lowering the asking price from what was recommended) and spoke to ZERO company representatives having they made sure they received the required upfront fee. DO NOT FALL FOR IT! We already felt ignorant for purchasing a timeshare 10 years ago (which we have never been able to actually use), and got scammed a second time.

  Business Response

  Date: 11/07/2022

  SellMyTimeshareNow has received Ms. ********** information
  and we appreciate her sharing her concerns. SMTN is a marketing and advertising
  company that offers owners an online platform to get the best exposure on the
  internet for the resale of their timeshare. Our company utilizes search engine
  optimization and marketing technology to drive the most buyer traffic to our
  site. While we cannot determine the timeframe of each individual success, we
  are committed to helping our clients until their interval is sold. We look forward
  to continuing to work with Ms. ******** to resolve this matter with her
  directly.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In a recent attempt to purchase a property at SellMyTimeshareNow.com, I placed a formal offer on a listing at Villa del Palmar Cabo San Lucas of $2,000. The licensed agent that was assigned to me was Mr. Steven P******* (contact information below). He informed me that the closing costs would be $1,623, which would be in addition to the offer amount, for a grand total of $3,623.
  
  I was in contact with the seller and they informed me that Mr. P******* said that my offer was for $1,000. The seller informed Mr. P******* that they wanted $2000. Mr. P******* then returned to me and said the seller countered with $3,500.
  
  The initial offer had a $1,000 discrepancy and the counter offer had a $1,500 discrepancy. I previously confirmed with Mr. P******* that 100% of an offer goes to the seller and all other expenses and fees were included in the closing costs. I asked Mr. P******* where the discrepancy comes from and he has since ceased all communication, after multiple attempts for clarification.
  
  This appears to be a potentially significant fraudulent operation.

  Business Response

  Date: 10/17/2022

  SellMyTimeshareNow is a global marketing company that focuses on helping to connect timeshare owners and buyers worldwide. We strive to ensure that our online inventory has the most accurate and up-to-date information as possible to help ensure that buyers can select a property that best matches their needs. The negotiations and transaction for the sale of the ownership in question are not handled by SellMyTimeshareNow, but directly through the brokerage. SellMyTimeshareNow has reached out to Mr. ******* to confirm that we have contacted the brokerage on his behalf to help resolve the matter with him directly.
  
  While we welcome the opportunity to publicly address our client's concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227. We are confident we can address our clients' concerns and ensure a positive outcome.
  

  Customer Answer

  Date: 10/22/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18137955, and find that this resolution is satisfactory to me. A representative from the company reached out to me individually and offered an explanation, which is acceptable. 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sending this complaint on the behalf of my elderly mother who is 79years old.
  
  My mother and I reach out to Sebastian F*********, Sell my Timeshare in ref to selling the timeshare, Colonial Crossing in Williamsburg, VA
  
  He requested $500.00 to advertise the listing. We sent him $500.00
  
  He kept promising that he could sell it if we lower it several thousand dollars. He kept trying to get us to lower the price for little of nothing; indicating at least we would get something back. He put us in contact with another person on his staff
  Mary M***** and she was stringing us along as well.
  
  My mother received a notice in mail that the property was auction off. She no longer was the owner. The property was sold to Club Vacations Holiday Inn, Williamsburg, VA.
  
  I asked Mary M***** to refund my mother her money since they did not sell the timeshare. I have yet to received my mother's refund.
  
  
  All the time

  Business Response

  Date: 10/03/2022

  SellMyTimeshareNow appreciates Ms. ****** for taking the
  time to share her and her mother's concerns regarding our service. SMTN is a marketing and
  advertising company that offers owners an online platform to get the best
  exposure on the internet for the resale of their timeshare. We invest heavily
  in search engine optimization and marketing technology to drive the most buyer
  traffic to our site, giving owners advertising through our service the best
  possible chance of selling their timeshare. While we cannot determine the
  timeframe of each individual success, and market conditions certainly do have
  an impact, we are committed to helping our clients until their interval is
  sold. SMTN does offer a
  guarantee should a client sell their timeshare thorough another channel, but each transaction needs to be reviewed to determine if it meets that criteria. Our Customer Care manager is attempting to contact Ms. ****** to help resolve the matter with her directly. 
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at ###-###-####. We are confident we can
  address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After email communication with “sell my timeshare now” we made an agreement to sell my timeshare for an agreed price, they required me to send $2500.00 usd to an indivual , which was done. They stated that they would transfer the funds within a month, then the salesperson wanted me to loan him money to pay some fees, this happened numerous times, I refused. I was then told that I would have to pay $3000.00 usd to some law firm that was not mentioned in our agreement or my monies would nor be transferred. I told them that this was not part of our contract and would not pay it. They then claim there is $500.00 late fee, and now they have another $4500 they say i have to pay. I told them to read the contract that we agreed to, and reminded them that these fees were not in our agreement, and that i was only prepared to pay what we agreed to in our written agreement. They admitted that these fees we not in our agreement and that if I just paid them that they would guarantee in writing that they would return my monies. I refused to pay anything that was not in our agreement. I have all the emails as explained in this letter and will scan them and send them if required. Either complete the agreement or return my $2500.00 usd as they have acted immorally and in bad faith, also in breach of our written agreement. I also would like any person that comes in contact with this company be aware of their sleezy and unethical conduct.

  Business Response

  Date: 09/28/2022

  SellMyTimeshareNow was able to review the information
  provided and feel that Mr. ****** has made this complaint against the
  wrong company. The agent name that was provided is not an employee of
  SellMyTimeshareNow. Our team has been attempting to reach Mr. ****** to help him get in contact the correct company. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB,
  To whom it may concern,
  On March 30 2022 I decided to call Sellmytimesharenow. I spoke with a friendly person and believed would help me sell my time shear. Spending $2,113.94 he assured me that my time shear will sell with the expertise that “Sell My Time Shear Now” has, but now going into 6 month and with decrease in price by $500.00 as they told me to do so it sells faster. The decrease in price started on June 8 2022, and still nothing!! Nothing at all not even one call or even an offer. It’s disappointing to see how many customers this happened to. Every review I read, I can’t get over how the sweet talking gentleman took my money and made feel disillusion with all he said.
  I keep receiving emails concerning adjusting my price again and refresh my AD. I HAVE CALLED TIME AFTER TIME TO RECEIVE SOME ASSISTANCE AND IF ANYONE WOULD ANSWER MY ALL OR WVEN CALL ME BACK, THE ONLY THING I GET IS SOMEONE SAYING, WE NEED TIME!! so for 2,113.94 that’s all I get or ever got.. This is unexcitable for a company advising me that this will sell, but it hasn’t. They even made a comment that due to COVID it seems to be difficult. I am done blaming everything on covid then before my money was taken!! NO comment at all was made to consider COVID.
  What did I pay for? I’m at the point of being disappointed and feeling cheating out of my money when all they did is place it on their website “Sell My Time Shear Now”. I’m in dismay to read all these customers that have been with this company longer then I have. It is disturbing to see this happen not just to me but others. “Sell My Time Shear Now” Please help and make people aware that this company is a SCAM

  Business Response

  Date: 09/12/2022

  SellMyTimeshareNow appreciates Ms. ******* for taking the
  time to share her concerns regarding our service. SMTN is a marketing and advertising company that
  offers owners an online platform to get the best exposure on the internet for
  the resale of their timeshare. Our company utilizes search engine optimization
  and marketing technology to drive the most buyer traffic to our site. While we
  cannot determine the timeframe of each individual success, we are committed to
  helping our clients until their interval is sold. SMTN encourages the owners that we work with to keep their advertisements updated in order to stay proactive and to contact our Customer Care team anytime they feel that they need additional support or assistance. We are dedicated to constantly improving our services and look forward to continue working with Ms. ******** 

  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.