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Business Profile

Collections Agencies

Marcam Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone named Richard calls once to twice a day, everyday from different phone numbers. No where on the website can I find a place to request that these calls stop. I would like them to stop. This is harassing behavior and shouldn't be allowed.

    Business Response

    Date: 10/17/2022

    This is the first time a DNC request has come in for this consumer. We have placed the phone number ending in 8412 on our DNC.

     

    Customer Answer

    Date: 10/18/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18224102, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Call multiple times a day from different numbers, most of them come up as spam in caller id

    Business Response

    Date: 10/13/2022

    We have placed the phone number ending in 5227 on our DNC per this request. The consumer should not receive any more calls from Marcam Associates.

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We get several calls a day without any reference to the nature of the collection. Please stop calling. You may send any legitimate discourse in the mail.

    Business Response

    Date: 10/13/2022

    We have placed the phone number ending in 2612 on our DNC per the consumers request.

  • Initial Complaint

    Date:10/06/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We typically receive a call from Marcam Associates once a day, sometimes multiple times a day. We are a county-funded drug and alcohol rehabilitation center, and typically the names of the people Marcam is looking for are not residents or staff at our facility. Even if they were, our confidentiality policy restricts us from releasing ANY information about residents to a 3rd party. As such, we cannot field any calls from this agency and would appreciate if our number was put on a DNC list. Thank you.

    Business Response

    Date: 10/06/2022

    We have placed the phone number ending in 7321 on our DNC.

    Customer Answer

    Date: 10/07/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18175931, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *******

  • Initial Complaint

    Date:10/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Richard calls me between 3-7 times per day from numerous telephone numbers. It is harassment at this point and it disrupts my work day. All calls need to cease as of today, 10/6/2022. If they need to reach me, they should mail proof of what they are requesting to my mailing address that has not changed within the past 15 years, in an envelope which shows their name on it.

    Business Response

    Date: 10/06/2022

    We have placed the phone number ending in 8117 on our DNC. We have also mailed a statement to the address on file per the request of this complaint as well. Our name is not on the outside envelope as that is a direct violation of FDCPA regulations.  We pulled phone records and are not placing multiple calls in a day, and are compliant with the 7 in 7 regulation per Regulation F.

  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they are harrassing me multiple times a day i want to be put on the do not call list

    Business Response

    Date: 10/04/2022

    This is the consumers 1st request to be placed on the DNC through this complaint. The consumer can call in to request to be placed on the DNC versus filing a complaint. This has been added to the DNC per this complaint and 1st request.

  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple calls daily. When I attempt to call the number back, I am hung up on. I want to be on the DNC list.

    Business Response

    Date: 10/04/2022

    The consumer called in and spoke with us yesterday 10/3/22, in which she requested to be placed on the DNC. We placed her on the DNC the same day of her request.

  • Initial Complaint

    Date:09/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received two random bills in the mail from this company. The first time it was *********** 4 and this time it is ***********2...both have been for a couple of thousand dollars. There was not a place on their website where I can request them not to contact me so I am doing it this way. I do not owe any money to any health entity so I know that this cannot be legitimate.
    There is also no information about what it is I owe for and who it is specifically for. The letter is very generic and looks easy to mass duplicate.
    Please stop contacting me.

    Business Response

    Date: 09/30/2022

    We have placed the consumers phone # on our DNC per their request. We did verify the balance is correct and still owed to our client.

    Customer Answer

    Date: 09/30/2022



    Complaint: 18150226



    I do not accept the business's response as a resolution to my complaint because you are mailing me items - you need to remove me from your mailing list. Also, I checked the account number that you gave me on *********** and nothing came up. If you have proof I owe the bill, then you should be able to give me those details. If you cannot provide proof, then I clearly do not owe money. If *********** does not have me on their website as owing a balance, then I do not have one. Your response is very unsatisfactory. 



    Sincerely,



    ******* ******

    Business Response

    Date: 09/30/2022

    We have sent an IB print out to the address we have on file of the balance still owed.

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Representatives fr om Markham call at all hours of the day and evening, several times a day. I have a formal dispute pending for the balance they claim I owe and I have told them that and they continue to call and harass me.

    Business Response

    Date: 09/28/2022

    This is the first and only request the consumer has made to us to stop calling through this complaint. We have placed their phone number on our DNC per their request..

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Richard calls me 5 times a day harassing me please take me off your call list

    Business Response

    Date: 09/26/2022

    This is the first time we have received a DNC request from the consumer. We have placed the phone number on our do not call list, all the consumer had to do was call in and request this.

Marcam Associates is NOT a BBB Accredited Business.

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