We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Marcam Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me 10 times day on multiple different numbers leave multiple voicemails and I need it to stop. At this point it’s getting way out of hand. I called the company they’re trying to get money for and I don’t owe anything. I’m tired of being harassed on a daily basis.

    Business Response

    Date: 09/22/2022

    We have placed the phone number on our DNC, the consumer should not receive any more phone calls for this account. We pulled our call records and there was no more than 1 phone call per day for the number on record, remaining complaint with FDCPA regulations.

  • Initial Complaint

    Date:09/20/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcam Associates has been harassing me every day, I have blocked every number they have called me from and they just keep using different numbers to call me from.

    Business Response

    Date: 10/04/2022

    We have placed the phone number on file on our DNC. This complaint is the only request received to date to stop calling. If the consumer would have called in to request we stop calling we would have do so.

    Customer Answer

    Date: 10/04/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18051279, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcam Associates harasses me every day they call me numerous times a day, from different phone numbers everytime. I've reported spam and blocked all the numbers but it doesn't stop them.

    Business Response

    Date: 09/19/2022

    Marcam Associates has placed the consumers  phone number on our DNC. This is the first request consumer has made to stop calling.

    Customer Answer

    Date: 09/20/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:09/14/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving minimum 5 calls a day. I am being harrassed. Please put me on the international do not call list.

    Business Response

    Date: 09/15/2022

    We've had placed your phone number ending in 1795 on our DNC list.

    Customer Answer

    Date: 09/15/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18024482, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcam - STOP CALLING ME!! I sent a request through your "contact us" section on your website a couple weeks ago asking you to stop calling me. If you say you did not get it then you need to fix that aspect of your website. "Richard" calls me incessantly, just about every single day!! I have the voice mails to prove it. It is harassment and annoying. Please respond to this to confirm I have been added to your DO NOT CALL list.

    Thank you!!

    Business Response

    Date: 09/15/2022

    The consumers phone number was placed on our DNC on 9/13/22 per their request.

    Customer Answer

    Date: 09/15/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18002780, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys will NOT STOP CALLING ME!! They call multiple times a day from numerous different numbers. I block them as they come in but an hour later their calling from another number. STOP CALLING ME IMMEDIATELY!! This is harassment.

    Business Response

    Date: 08/23/2022

    We have placed the phone number on our do not call list per this complaint. The complaint received on 8/22/22 was the first request to stop calling.

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past two years I've been harassed by Marcam Associates of Rochester, NH/Somersworth, NH. They are a bill collecting agency. Last year (I don't recall the date) they said I owed a debt but they wanted to confirm my mailing address first. I said I would not confirm anything unless they tell me who the debt they are collecting on their behalf. The woman calling on behalf of Marcam Associates (I did not get her name) said she could not give out that information "because it's similar to HIPPA regulations." I did not give out my information because I thought they were frauding me. Under federal law, debt collectors are supposed to tell you who they are collecting it for. Marcam Associates did not do that.

    On July 27, 2022, I got another call from Marcam Associates. A woman named Kim of Marcam Associates left a message on my phone saying I needed to call them back. They did not explain why. They called from this number (**** ******** and I was told to call 1-800-638-1005, ext. 24. I did not call Marcam back and I blocked Marcam from calling me again.

    I feel like they are harassing me and they are breaking the law by not telling me what the debt is for. I do not want to pay for anything I do not owe and I do not want Marcam to ruin my credit score over fraudulent debts.

    Business Response

    Date: 08/11/2022

    Marcam Associates is bound to follow all Federal and state regulations. Due to HIPAA and FDCPA we need to confirm we are speaking to the correct person before releasing any information. The consumer refused to verify ID, therefor we cannot release any additional information due to FDCPA and HIPAA regulations. We are in fact following the law. The phone number has been place on our internal DNC list.

    Customer Answer

    Date: 08/12/2022



    Complaint: 17702584



    I do not accept the business's response as a resolution to my complaint because: Can the BBB confirm that Marcam Associates cannot legally give out the debt information I allegedly owe unless I give them my personal information? I do not give out my information before I find out who they are collecting a debt on someone's behalf. DO NOT GO ON THE INFORMATION MARCAM ASSOCIATES GIVES YOU. 

    This is the law: A debt collector must tell you the name of the creditor, the amount owed, and that you can dispute the debt or seek verification of the debt. The CFPB's Debt Collection Rule clarifying certain provisions of the Fair Debt Collection Practices Act (FDCPA) became effective on November 30, 2021



    Sincerely,



    ********* *****

Marcam Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.