Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** L Date: 03/20/2025 Had to warranty a transmission and put in a new cooler to get the new warranty. They were kind enough to pay us ****** for the labor when it ocost ******* to put the replacement in. Will never use them again and never reccommend them to anyone Moveras, LLC Date: 03/24/2025 Hi ***, Please email me your sales order number or RMA number and I will do what I can to help you. ********************************** Thank you ****

  Business Response

  Date: 05/03/2025

  I left the customer a voice mail and have not heard back, I will try again the beginning of next week.

  Business Response

  Date: 05/16/2025

  I've been in touch with the customer and it has been resolved to his satisfaction.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rebuild transmission from them through advanced auto in march of 2024, it went bad after 9 months. i contacted moveras and they sent a replacement. i spent more money to remove and install the second transmission and sent in the labor form. now the are trying to not pay the labor or to warranty the second transmission. they say everything is void because i did not replace the transmission cooler but there paperwork gives conflicting messages. one part states my vehicle is large enough to need a cooler replace. another part start i should but does say i have to replace it. another part says it needs to be replaced. i was never told the cooler info before installing the first transmission when i bought it.

  Business Response

  Date: 03/24/2025

  Hi Mr. ******************** email me one of the following and I will try and help resolve the issue that you are having.

  Sales Order Number

  Serial Number

  RMA Number

  Thank you

  **** ******

  ************************************************************

  Business Response

  Date: 04/08/2025

  I have spoken with the customer and we have resolved the issue to the customers satisfaction.

  Customer Answer

  Date: 04/09/2025

  Yes the company has satsfied my claim

   

  Customer Answer

  Date: 04/09/2025

  Yes the company has satsfied my claim

   

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a transmission from M??????. It was defective ,so had to send it back. Expressed it was a work vehicle and needed it, asap.Took months to get replacement. Sent receipt from the auto repair shop, as asked by M?????? for replaced transmission, diag., fluid/filter , to get reimbursed. M?????? sent $150.00 for the transmission swap and $20.00 for fluid. It cost $285 for diagnostic,fluid/filter, for 1st unit, as told to do by M??????. $1250 for the trans swap., and another $94.00 for 7.5 qts fluid. Total $1629.00

  Business Response

  Date: 02/25/2025

  I left a voice mail for the customer and am waiting for his response.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is committing Fraud! We purchased a new transmission from Moveras through Auto Zone. When the transmission was installed, the tr fluid levels would not reach the appropriate level. Upon further inspection, it was discovered that a faulty transmission was sent to us. The filter was not installed during the factory manufacturing process as required. Therefore, The transmission had to be replaced with another one. This process has cost us time, money, and parts for something that was not manufactured correctly. We reached out to Moveras who agreed to replace the transmission that had no miles on it. We were told to file a labor claim for a maximum of $300. The removal and installation of the faulty transmission is $1364.02. Moveras told us to contact Auto Zone to get the rest of the install money. That is not true! Auto zone doesn't cover a faulty transmission and labor charges for a Moveras transmission. What business offers transmission replacement with fluids for $300!! ******** company with worse customer service.

  Business Response

  Date: 01/11/2025

  I have emailed the customer and I'm awaiting their response.

  Business Response

  Date: 01/16/2025

  We have spoken to the customer and resolved the issue that they having to their satisfaction.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased transmission on about 4/30/24 and installed on or about 7/2/24. I contacted movers because of an issue with the torque converter about 10/10/24 and over the next several days did what they told and it did not resolve the issue. They sent an email 10/17/24 stating I would receive a replacement in 7-14 days at autozone in ******* ok. The email stated I needed to replace the transmission cooler and lines which was done when we installed the new transmission. I have attempted to contact movers by phone leaving a callback number multiple times and have not received a callback. As of 11/5 autozone had not received the transmission replacement. At this point I want a refund so I can go somewhere else I do not wish to return the transmission because I will have to have a core. I do not wish to continue with movers because they are not taking my calls and I fear if I have further issues they will not get resolved. I need this vehicle and have not beeb able to drive it since the issue was noticed in september.

  Business Response

  Date: 12/08/2024

  I have emailed the customer to help resolve their issue and am awaiting their response.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a joke! DO NOT BUY FROM THEM! We purchased a remanned transmission through Autozone and the first one was delivered with a cracked case. The second one was delivered to us and we installed it. It wouldnt go into overdrive right out of the box. We filed a labor claim and they sent us another transmission and we installed that one. They reimbursed us $285.00 for removing their faulty transmission and installing another one. This included the fluids. Unreal! Then this one failed after ****** miles. Once again we were sent a replacement through Autozone and installed it. Released the vehicle to the customer and sent all warranty claims through ********. ******** then told us to go through Moveras direct. So after all kinds of paperwork and such we got the claim filed. They then informed us it was past 60 days and we were denied any reimbursement. This company needs to be held responsible for what they do to the consumers.

  Business Response

  Date: 12/08/2024

  I have emailed the customer and I'm awaiting their response.

   

   

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22324807

  
  
  I do not accept the business's response as a resolution to my complaint because: 

  I have called and left a message with **** ******, the president of Moveras on his cell phone in response to his email. I am awaiting his response. Thank you !
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 12/13/2024

  We have spoken with the customer and resolved the issue to their satisfaction.

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is committing daylight robber. The collusion that they have with Advanced Auto Parts is despicable. I received a defective transmission from them and upon filling a labor reimbursement form they only agreed to pay a maximum of $300. What business offers a transmission and cooler replacement with fluids for $300. That is according to some agreement they have with Advanced Auto Part. I will never buy from Advanced Auto Parts ever again. Both companies deserve to be marked for providing horrible products and services.

  Business Response

  Date: 10/03/2024

  I have reached out to the consumer and am waiting for him to contact me so that I can help resolve his issues.

  Business Response

  Date: 10/14/2024

  We have been in touch with the customer, and we have resolved the issue, and the customer is satisfied with the resolution.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second attempt at filing a complaint with the Better Business Bureau on this company. We have yet to get any resolution/resolvement from this problem! This company needs to be shut down for fraudulent actions and deceptionthey are lying to consumers and doing everything they can not to reimburse rebates owed. The response they gave to BBB last time was that we gave them an incorrect addressthis was not true!! This was something that had been mentioned briefly in one of many emails with this company, but there are plenty of emails indicating that it was the correct address they supposedly mailed the check too that we never got! It wasnt until our first complaint with BBB that they claimed to have mailed out another check.that was a lie! As of today, no $150 check. This company has no good reviews on the website if you have any referenced to it at all, which goes to show you the cannot be trusted. We did not know this going into it from the beginning when we purchased the part for the truck and where we could get a rebate for that purchase. We have numerous emails dating all the way back to April when it all started that shows weve been diligently trying to get them to send us what were owed. This is absolutely ridiculous! We have consulted an attorney on this matter as well as now been recommended to send a letter to our senator regarding this business. We would like action. We want the $150 were owed!

  Customer Answer

  Date: 08/20/2024

  This is what was sent to us in the mail today! It was not the $150 that we were originally told we would get reimbursed for and the company is doing everything they can not to pay the full amount owed by trying to justify it in this letterthis is absurd! When we submitted another email to them requesting the remainder $75 they then said it should have been a $80 check and not a $75 check?! What the heck! Again this is ridiculous! We deposited the $75 today since its taken since April to get anything from them, but we want the remainder $75 were owed. They are scamming consumers and telling one thing and doing anotherits wrong! Please help us in getting this resolved. Thank you. ********************* **************

  Customer Answer

  Date: 08/20/2024

  This is what was sent to us in the mail today! It was not the $150 that we were originally told we would get reimbursed for and the company is doing everything they can not to pay the full amount owed by trying to justify it in this letterthis is absurd! When we submitted another email to them requesting the remainder $75 they then said it should have been a $80 check and not a $75 check?! What the heck! Again this is ridiculous! We deposited the $75 today since its taken since April to get anything from them, but we want the remainder $75 were owed. They are scamming consumers and telling one thing and doing anotherits wrong! Please help us in getting this resolved. Thank you. ********************* **************

  Business Response

  Date: 08/22/2024

  This is a duplicate complaint

  Business Response

  Date: 08/22/2024

  The customer submitted a claim in the amount of $150.  The claim was approved for $80.  Below is what has transpired since the original claim was submitted.

  The first check was written July 8, however, the address that we were given was incorrect. The replacement check#***** was written on 8/9 and mailed on 8/14 for $75. That check was cashed on 8/20. Yesterday **************** requested an additional check for $5 because we accidently short paid the claim by $5. Apparently, our refund was incorrect. Check #***** was mailed yesterday.

  We will be sending an additional $70 today simply to resolve this issue and satisfy the customer.  We apologize for the confusion 

  
  
  

  Customer Answer

  Date: 08/22/2024

  I accept the response this business is now saying; however, I want to make myself clear for the 6th timethe address was never incorrect after all. Initially in an email through correspondence with them we thought that the check was mailed to the wrong address, but it was clearly confirmed within minutes that it was the correct address and this was stated in emails several times. We just think this was the companys excuse not to pay period. They ran with that one brief piece of information that was corrected in minutes and never let go of it. It was the CORRECT ADDRESS the entire time!

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 14 days we haven't received two transmissions from this company. The first transmission was for a 2014 Chevrolet 5.3. The transmission was installed per the instructions provided. Along with a new transmission cooler. This transmission was not properly remanufactured and suffered from shutter and slippage. The second transmission was for a 99 Dodge ram 1500 gas. The torque converter was not manufactured properly. Three of the bolt holes were in the proper position. The the fourth was completely off. It appears someone in the welding department did not check the measurements are used the proper jig. Needless to say this cost our shop an entire day of work twice. This company will not answer the phone. After leaving multiple messages you do not receive a call back. I highly suggest avoiding this company You will be left paying $3,000 for a transmission that is in the same condition as the one you took out. Now I have two upset customers that are asking for refunds. We are a small shop and this has hurt us financially. I am here to spread the word so other small shops are not suffer the way we have.

  Business Response

  Date: 07/25/2024

  I apologize for the issues that you're having. Please email me the serial numbers, sales orders or claims numbers and I will help resolve your issues. **********************************

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this all started in October of 2023. I ordered a transmission through my mechanic, took a few weeks to get it & get it put in. By Thanksgiving it was pouring transmission fluid & the yoke was damaged. Replaced again. Got it back around Christmas, drove it until February 24, 2024 & it was pouring transmission fluids again. Replaced again. Got my vehicle back in March & drove it for 3 weeks until the transmission locked up. I had been waiting for over a month to get the replacement transmission in. Come to find out the transmission was sent to the store without any customer information & had been sitting there for 2 weeks before I finally figured out where it was. So now I have been through the claims department, customer service & shipping department without one person getting things right. I have asked for someone higher up, emailed & called without anyone calling back. There are now more ************ need it taken care of this week. The yoke has been damaged again & we havent even been able to get someone to call back about getting parts sent out. I am looking for a good lawyer to help me out with this situation & the $6K I am now out of pocket for a POS transmission, 3 times, as well as the labor I have had to pay since Moveras will not pay for replacement labor.

  Business Response

  Date: 06/24/2024

  We have been in touch with the customer and her vehicle has been repaired and is running fine.  She will be sending in her invoices so that we can help her with the costs.