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Business Profile

Furniture Builders

Little Rustic Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

This profile includes complaints for Little Rustic Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Little Rustic Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a small table on on 9/30/22. I was told the piece would take ***** weeks which would have been right before Christmas. I reached out several times for updates on my piece I was promised this this upcoming week (the week of 1/2). Now I am being told the week of the 16th. I would normally be fine with the extra week or two but based on reviews and speaking to other customers who have been waiting months upon months, I am skeptical that the table will be ready then, if ever. I have asked for a refund and was told no. While ****, the owner, is so behind on work for many customers, she continues to advertise for new business. At this point, I really just want my money back. $275

    • Initial Complaint

      Date:12/07/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a desk and bookshelf on July 7, 2022. We paid in full and were told it would be delivered in 8 weeks. After hearing nothing since the order I reached out in late December and was told it would be delivered the first week in September. The week came and went and we heard nothing. REached out again to be told it would come the next week. Two weeks later when we heard nothing we reached out again and were told it **** dbe the next week. This has been happening every other week wince late August. Last week they reached out without being contacted to say they would bring it 12/8 or 12/9. Today they email and say they can't make that date wither. We offer to pick it *** and they confess is had not been built yet. All we want is our money back so we can purchase a much needed desk from a more reputable source.

    Little Rustic Shop is NOT a BBB Accredited Business.

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