Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave my ****** gift card and they took the card card yet to never receive the payment. *** has no receipt of payment even though correct info was given. Still waiting for a reply.

  Business Response

  Date: 07/08/2025

  Thank you for reaching out to us. Ive looked into this matter and can confirm that the payment was issued on 6/17 to the account ending in *199.

  This is the account you selected at checkout. Our team has verified that the funds were successfully deposited.

  If you have any additional questions please dont hesitate to reach out were here to help!

  Customer Answer

  Date: 07/08/2025

  
  Complaint: 23563454
  
  I am rejecting this response because: my account number does not end in 199. I've sent over proper information twice. 
  
  
  
  Regards,
  
  ******* *****

  Business Response

  Date: 07/09/2025

  Thank you for reaching out.
  Weve reviewed your payment history and confirmed that the funds were sent to the account you selected during checkout. On 6/23/22, you sold us a gift card and received payment to the account ending in 199, the same account this current payment went to. On 12/31/23, for a separate order, payment was sent to the account ending in 583.
  When selecting direct deposit as your payment method, the system uses the account details you provide/select at the time of the order. It is possible you accidently select account 199 at the time of the sale.
  Regarding your note about providing updated information, our records show that your email to customer support was received after the payment had already been processed. Unfortunately, we cannot change payment details retroactively once a transaction is complete.
  At this point, we recommend reaching out to your bank directly for further assistance in locating the deposit. Meanwhile, our team is in the process of obtaining a trace ID for the payment. As soon as we have it, someone from our team will follow up with you directly.
  Thank you for your patience, and please let us know if you have any other questions in the meantime.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a $50 lululemon gift card to cardcash.com to receive $40 in direct deposit to my bank account. I had sold to them years years ago with never an issue. I submit it and it takes over a day before I hear anything back. Then I hear back that the review "failed". When I appealed it, I was told that I needed to answer additional questions, such as where I got the gift card. I explained that it was a gift from my mother that I wouldn't be able to use, because I do not fit into anything at *********. I then heard nothing back. Then today I get another email asking me again where I got the card. So I replied again, with the same thing, this was a gift from my mother. In the meantime, I decided to check on the card and lululemon shows the balance now at ZERO. I immediately called lululemon customer service and asked them where it went. At first they were unable to tell me as they cannot provide details on giftcard purchases that were not linked to an account. Then I explained to them the situation and my guess that the balance was taken by CardCash.com and the representative confirmed that was where the balance had gone and that I am NOT the first ****** to have this issue. A quick ****** search, and even a BBB search, shows a long list of complaints from people who were "denied" payout for their card and then found their card drained. I posted on reddit about this and received over 50 responses of people noting the same thing happened to them. And that card cash will first claim they have no access to the card number to have drained it. Then they'll claim they verified with the merchant that the card was used by a third party, which is curious how they'd do that if they claim they don't have the account number.

  Business Response

  Date: 07/02/2025

  Our team has thoroughly reviewed this matter. Based on your account history, our review team has declined the order.
  After receiving your complaint, one of our agents contacted the merchant directly. The merchant confirmed that the gift card currently shows a zero balance due to a pre-authorization hold. It appears that someone attempted to use the card on July 1st, but no order was associated with that transaction.
  As a result, the funds should either be returned to the card shortly, or there may be an issue with the card itself. We recommend reaching out to the original source of the card or contacting the merchant directly for further assistance.
  Thank you for your understanding.

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: 23543875
  
  
  
  I am rejecting this response because:

  "Someone" used the card. Who was that someone. It wasn't me. And the only other people with that information was cardcash. 

  
  
  
  
  
  
  
  Regards,
  
  
  
  Amber Cook

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do NOT recommend Cash Card to anyone. If you look up reviews on other sites you will see where money balances are taken but you do not get anything in return. Then they reply with a choreographed response of they loomed into ********* not their fault. This is flat out FRAUD. I recommend this company to my daughter for her left over ******* gift card balance over $200. Now she's out that money because they said no refunds even though they canceled the transaction to pay her for the balance minus their fee. I will be contacting my Attorney General, after the BBB. You CAN NOT TAKE MONEY FROM SOMEONE & SAY NO REFUNDS....OH WE CHECKED & ITS NOT OUR FAULT

  Business Response

  Date: 05/29/2025

  Thank you for reaching out to us.

  I understand that one of our agents has already been in contact with you.

  Please know that we take this matter very seriously.

  Our Loss Prevention team is currently investigating the situation thoroughly.

  We have been in touch with the merchant and their representatives they advised that are looking into the card as well. We kindly ask for 710 business days to complete the review and ensure that no fraudulent activity has occurred.

  We appreciate your patience and understanding during this time and will keep you updated as we move forward.

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed this order to exchange a best buy gift card that had a balance of $13.76 for an amazon gift card of $11.91. I have now received your notice that you could not accept my gift card as it was flagged by your "advanced security systems". I went to check the balance of my Best Buy gift card and it is now at $0.00. I am seeking completion of this transaction since CardCash took my Best Buy card balance.

  Business Response

  Date: 05/26/2025

  Thank you for reaching out.
  Yes, our system declined your order, and unfortunately, we will not be accepting this order. 
  Upon receiving your complaint, we took the extra step of verifying the balance  of the gift card directly with the merchant. We confirmedvia phonethat the full amount of $13.76 is available on the card.

   

  If you have any further questions feel free to reach out to our team.  

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  may 11 2025 2:17 pm
  i submitted my $135 gift card to be paid $108 to my ****** account. after reading several reviews stating this company is wiping peoples gift cards clean and claiming they were submitted with a “zero balance” i cancelled my order. cancelled may 11 2025 2:44pm. went to check the balance online on the ***** website and it now states it has a zero remaining balance. they wiped my gift card too. I need to be paid my 108$. this company is stealing and lying to all of the people trying to sell them gift cards and need to be shut down and put to justice. DO NOT DO IT! i’m sure they will respond with “this gift card was submitted with a zero balance” it was not. hopefully they do the right thing and return me my money. if not please listen to me and don’t work with them

  Business Response

  Date: 05/12/2025

  Thank you for reaching out. I’ve looked into the matter and would like to clarify that your order was never processed, nor did the card pass through our verification system.
  At CardCash, we do not use gift cards when we make a sale — we first purchase the cards and verify them before listing them for resale. In your case, the order was canceled by you shortly after it was placed on Sunday, 5/11. As a result, it was not reviewed until we received your complaint.
  Since the card was never added to our inventory, we recommend reaching out to the original issuer or the place of purchase for further assistance.
  If you have any other questions or need additional support, please don’t hesitate to contact us.
  Best regards,

  Customer Answer

  Date: 05/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me as the card issuer reloaded the funds due to the fraudulent activity conducted by cardcash.com by stealing my gift card funds. Though the balance WAS wiped to zero, ****** luckily reloaded the card out sheer kindness and charity. It was my own fault for trusting cardcash.com and will never do so again. I highly recommend not working with cardcash.com as they wiped the balance from the card. Their response to all of these types of inquiries are the same response that takes no accountability or provides any explanation or help to the issue with consumers having hundreds of dollars stolen from them. ***** was kind enough to reload the card for me to which i used immediatley so that cardcash.com would not wipe it from the balance again. cardcash.com needs to be shut down. My issue is resolved not due to cardcash.com's efforts but because of ***** sporting goods. Shop *****! Shut down cardcash.com
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/25, I purchased a $100 ********* gift card from the CardCash app. On 4/10/25, I advised CardCash customer service of a balance discrepancy with that gift card. I indicated that I used a portion of the card balance and confirmed on the ********* website that the balance was $60.60 as of 3/30/25. I attempted to use the card on 4/6/25 only to learn that the balance was suddenly $0.00. CardCash's 45 day guarantee clearly states that a "common" scenario for a gift card balance to suddenly go bad is that "The original owner used the card number after selling it to CardCash." It was reasonable to assume that this exact scenario was likely the reason why my ********* gift card suddenly lost $60.60 in value. My correspondence to CardCash on 4/10/25 included a request to have that $60.60 balance refunded, pursuant to their 45 day guarantee. Their response didn't acknowledge my request for refund, but only asked questions regarding my use of the gift card which I immediately responded to. Considering the fact that their subsequent response on 4/17/25 still did not acknowledge my request for refund, I sent another email on 4/22/25 requesting a refund. As of today's date, 5/4/25, CardCash still has not responded to my email. This is clearly a request that falls within the criteria stated within their 45 day guarantee. In accordance with that guarantee, I am requesting a refund for $60.60.

  Business Response

  Date: 05/05/2025

  Hi,

   

  Thank you for reaching out to us.

  We apologize for any inconvenience this has caused you.

  
  I reviewed your account and the email correspondence you had with our team. I see that you were in contact with one of our claims agents who was processing your claim and awaiting some additional information.

  
  To help expedite the matter, Ive taken the liberty of having the refund processed on your behalf. The refund should be issued back to the original method of payment.

  
  Again, we sincerely apologize for the inconvenience and appreciate your patience.

  
  If you have any further questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 05/14/2025

  
  Complaint: 23285794
  
  I am rejecting this response because:
  
  The statement indicating that the agent I was working with was already processing the refund is simply not true. Not only was she not processing a refund, she never even acknowledged my request for a refund. Thank you for processing the refund yourself, but you only processed it for $53.93 which was credited to my account on 5/5/25. The refund should have been in the amount of $60.60, which was clearly articulated in my correspondence with your customer service agent. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 05/15/2025

  Hi,
  You received a refund for the amount you paid, and Id like to clarify the breakdown:
  The card was missing $60.60.
  The refund issued was $53.93.
  Heres how the refund was calculated:
  We refunded the missing balance ($60.60) minus the 11% discount you originally received, which equals $6.67.
  ************start="459" data-end="462">$60.60 - $6.67 = $53.93
  This was explained in the final email in the chain related to ZD incident ******, where the refund was processed and the calculation provided.
  Please let us know if you have any further questions.

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to purchase a Carnival gift card in various amounts over the past few days and the purchase keeps getting refunded and I am notified the transaction was flagged for fraud. I tried smaller amounts and different payment accounts (all are in good standing with available funds) with the same result. My phone number, email, debit / credit cards, and address all match my legal name. When I contacted customer service the response was simply keep trying with different cards. There should be a way to validate identity or funds in this situation to remove the fraud alert from legitimite account holders. I am worried this is a scam to obtain credit and debit card information and they are actually committing fraud and now I just gave them multiple account information.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to CardCash customer service. I understand your frustration with your Carnival gift card purchases being marked as potentially fraudulent, and I apologize for any inconvenience this has caused.

  Our gift card platform employs robust fraud prevention measures to protect both our customers and our business. Sometimes, these measures may unintentionally flag legitimate orders.

  Please know that this is not a reflection on you personally, but rather a necessary precaution in the gift card industry, which is unfortunately a frequent target for fraudulent activities.T

  o reduce the likelihood of your orders being flagged in the future, here are some tips:

  1. Ensure you're using your primary email address, phone number, and payment method associated with your account.

  2. Avoid using VPNs when placing orders, as they can trigger our security systems.

  3. If you're a new customer, start with smaller orders to establish a purchase history with us.

  4. For returning customers, try to maintain consistent order patterns and amounts.

  5. Always use a single account for all your transactions.

  If you're attempting to make a large purchase to pay off vacations, it might be helpful to split your order into smaller amounts over a few days. This can help our system recognize your purchasing pattern and reduce the chances of being flagged.If you continue to experience issues despite following these guidelines, please don't hesitate to reach out to us again. We're here to help ensure you can successfully complete your purchases.

  
  

  Customer Answer

  Date: 05/09/2025

  
  Complaint: 23282685
  
  I am rejecting this response because: even though I understand you must use "robust" measures to protect against fraud, you should also have an avenue of recourse for verification for those who are unintentionally flagged for fraud incorrectly. Your automated response to this shows you have a pattern of people being incorrectly flagged as fraud and so do the comments under your advertisements on social media.
  
  
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** purchased hundreds of dollars of gift cards from CardCash over the years from this platform and this is the first time Ive had any issue. Based on the overwhelmingly positive experiences I had to this point, there was no reason to think there would be a problem with the *** thus no reason to rush to use the card or invoke the 45-day warranty.On August 12, 2024, I purchased a Red ***** e-gift card from CardCash. That same day, I tried to use it at a Red ***** and it did not work. I was told at the store that sometimes it took 24 hours for their gift card data to activate. We dont go there very often, its relatively expensive for our family of five, so I figured I would take the server at their word and keep the gift card for another day.Two weeks ago, I wanted to take my children to Red ***** and discovered the ** had a zero balance. After calling the ** CS desk and RR support, I found out the cards value was used up on July 31, 2024 in ********, two full weeks prior to my buying the card.I contacted CC, and initially, they confirmed a refund, which never came. I followed up, and they retracted that and started to hide behind their 45 day policy.If the full terms of service state that, as has been said on the record, CardCash validates gift card value prior to resale on their site, the terms and the policy related to refunds can be considered null and void in **********, as the value clearly was not substantiated when CardCash acquired it. This appears to be a failure of CardCash upholding its terms of service and a breach of contract.And if it is not somehow a breach, within those same terms, CardCash reserves the right to recoup money paid to a seller without any stated timetable for recourse, but will not extend the same courtesy to a buyer of bad gift cards? Thats dangerously close to bad faith: what would stop the company from making no attempt at verifying the value of its resold products and double-dipping?

  Business Response

  Date: 05/05/2025

  Hi *****,

  
  I looked into this matter and reached out to you directly. Once again, we sincerely apologize for the way your claim was handled and for any inconvenience this has caused.
  As discussed, we will be mailing a refund check to the address we have on file.

  
  If you have any questions or concerns, please dont hesitate to contact us. Thank you for your patience and understanding.
  

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025, I purchased a $250 Topgolf gift card for $164.75, which was delivered to my email. I attempted to use the card immediately, but it had a $0 balance. I verified this using Topgolfs gift card balance website.I then submitted a claim through Topgolfs online form but received no response. On May 1, I called customer service. The first representative told me nothing was wrong with the card and that an investigation would take 45 days. She could not provide an email or any form of confirmation that a claim was filed.Dissatisfied, I called back and spoke to a second representative who confirmed that a claim had not been filed. He submitted a new claim and sent a confirmation email, proving the first rep failed to take any ********* a result, I paid for a gift card with no usable funds and am forced to wait several days for a potential refund or resolution. This is causing a delay in booking my sons party, which is time-sensitive. I believe this reflects poor business practices, lack of accountability, and unacceptable customer service.I am submitting this report to formally document the issue and to seek appropriate resolution.

  Business Response

  Date: 05/05/2025

  We apologize for any inconvenience this may have caused.
  I looked into the matter and see that you filed a claim on 4/30. A refund was processed and issued to you the following day, on 5/1.
  If you have any further questions or concerns, please dont hesitate to reach outwere happy to help.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold some unused ****** gift cards to this company. 2 years later they have put asking me to pay $1,008! And they've illegally added this to my credit report and it's so illegal using Kinium collection agency. It's unbelievable. They also stole $400 on a separate gift card and never paid me for this gift card.

  Business Response

  Date: 05/05/2025

  Ive looked into your account, and Id like to clarify the current situation.
  Your account was sent to an external collection agency after multiple attempts to resolve the outstanding balance went unanswered. As previously communicated, this step was taken due to five ****** gift cards you sold us being deactivated or canceled by the merchant. As a result, the cards were unusable by our buyers, creating a loss for our company.
  Our Loss Prevention team reached out to you several times in an effort to resolve this issue, but we did not receive a response. You were also notified that your account would be forwarded to a collection agency, which is within our rights as outlined in our Terms of Service.
  At this point, youll need to contact the collection agency directly to settle the balance. They may also be able to assist you with any questions regarding the impact on your credit once the balance is resolved.
  Please let us know if you need their contact information or if you have any further questions.