Business Profile

Prepaid Credit Cards

CardCash.com

Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

334 total complaints in the last 3 years.
94 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trading Gamestop credits for cash .It was a total of $100 worth of store credit they were offering $73 for it i ended up having to cancel the transaction because I was going to go to another gamestop store that cld do a transaction I was seeking .Gamestop informed me $98 was taking off the card already and I only had $2.12 left on card and that confused me because I cldnt think of why that would be so I had them find the transaction history and they confirmed it was cash card where the money went which was odd because not only did I cancel that but the amount was off so I wait till Monday (Today) to call and they say they never took any money but I have proof they did by email and gamestop customer service with the transaction history of the card so I just want the full $100 credit back they can keep the $73 cash since i DID cancel the transaction all together
Business Response
Date: 04/01/2025
I’ve looked into the matter, and I’d like to clarify that the order was never processed, nor did the card go through our verification process.
CardCash does not use the gift cards when we make a sale, we buy and then sell.
Since you requested the cancellation of the order, it was never reviewed or added to our inventory.
Given that the card was not part of inventory, we kindly suggest that you reach out to the original issuer or place of purchase for further assistance.

If you have any other questions or need additional support, feel free to let us know.
Customer Answer
Date: 04/01/2025

Complaint: ********

I am rejecting this response because: As attached you see the proof and I'm just waiting for gamestop customer service to send a copy of the transaction history to add on to the proof clear as day shows where I was charged

Regards,

***** ********
Business Response
Date: 04/02/2025
We attempted to reach out to you to discuss your concern, but unfortunately, our agent was disconnected during the call.
I would like to clarify again, that the order was never processed, and the card did not go through our verification process until you contacted us about the balance.

Please note that at CardCash, we do not use the gift cards when making a sale. We purchase the cards and then resell them.

Since you requested the cancellation of your order, it was never reviewed or added to our inventory. As the card was never part of our inventory, we recommend reaching out to the original issuer or place of purchase for further assistance.

Attached is the verification screenshot, which confirms that there was no activity on the card from CardCash. We suggest contacting the original source where you obtained the card for further resolution.

If you have any further questions or need assistance, feel free to reach out.
Initial Complaint
Date:03/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Perfectly legit purchases are flagged as high risk for fraud. I had two other family members have the same issue. At this point, CardCash seems like a fraud trying to collect credit card numbers. I called and spoke with a customer service *** who yelled at me for trying to make multiple gift card purchases. All customer service ***s say the same thing. The problem is their system and nothing can be done about it. CardCash is a scam trying to collect your credit card info.
Business Response
Date: 03/17/2025
Thank you for reaching out to CardCash. I understand your frustration with your cruises gift card purchases being marked as potentially fraudulent, and I apologize for any inconvenience this has caused.
Our gift card platform employs robust fraud prevention measures to protect both our customers and our business.
Sometimes, these measures may unintentionally flag legitimate orders.
Please know that this is not a reflection on you personally, but rather a necessary precaution in the gift card industry, which is unfortunately a frequent target for fraudulent activities.
To reduce the likelihood of your orders being flagged in the future, here are some tips:
1. Ensure you're using your primary email address, phone number, and payment method associated with your account.
2. Avoid using VPNs when placing orders, as they can trigger our security systems.
3. If you're a new customer, start with smaller orders to establish a purchase history with us.
4. For returning customers, try to maintain consistent order patterns and amounts.
5. Always use a single account for all your transactions.
If you're attempting to make a large purchase to pay off vacations, it might be helpful to split your order into smaller amounts over a few days. This can help our system recognize your purchasing pattern and reduce the chances of being flagged.If you continue to experience issues despite following these guidelines, please don't hesitate to reach out to us again. We're here to help ensure you can successfully complete your purchases.
Customer Answer
Date: 03/17/2025

Complaint: *****************************************************************************************************************************************************

I am rejecting this response because:

I called two times to elevate this issue with your customer service. They said they would elevate the issue and nothing happened. They said my reassessment for my Legitimate purchase was denied.

Regards,

******* *******
Business Response
Date: 03/17/2025
Thank you for reaching out to CardCash.
I understand your frustration with your Cruise gift card purchases being marked as potentially fraudulent, and I sincerely apologize for any inconvenience this has caused.

Again ,our platform uses robust fraud prevention measures to protect both our customers and our business. Occasionally, these measures may unintentionally flag legitimate orders.

Please know that this is not a reflection on you personally, but rather a necessary precaution in the gift card industry, which is often targeted by fraudulent activities.
Unfortunately, there is no way to bypass this system, but we truly appreciate your understanding.

If you have any other questions, feel free to reach out to us.

Thank you,
Initial Complaint
Date:03/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried selling an **** gift card to this company and was completely scammed. They took my 50$ gift card and never paid me the cash out for it. This website should be legally shut down for fraud
Business Response
Date: 03/10/2025
Hi,
Thank you for reaching out to us.
This order was auto-declined and never went through any manual process. No one reviewed or verified the order until today, in response to your inquiry.
We kindly suggest contacting the original issuer or place of purchase for further assistance.
Thank you for your understanding.
Customer Answer
Date: 03/11/2025

Complaint: 23041324

I am rejecting this response because my problem was not resolved and they continue to hold my gift card

Regards,

********* ********
Business Response
Date: 03/17/2025
Thank you for reaching out to us. As mentioned earlier, as well as an agent attempted to explain this to you over the phone.
This order was auto-declined and never went through any manual review process.
It was only reviewed in response to your inquiry.
We kindly suggest reaching out to the original issuer or place of purchase for further assistance.

Thank you for your understanding.
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CardCash app sold me a $50 Longhorn Steakhouse gift card in December 2024. I read the terms closely and it says that CardCash guarantees the balance for 45 days but the cards are valid forever without expiration. I proceeded with my purchase. The card showed as active in the app up until I went to use it. It said gift card and pin combination invalid. When I contacted support at CardCash they said theres nothing they can do because the card is only guaranteed for 45 days. No where did it explain that there were any risks associated with purchasing a gift card from them - especially not that they do not issue a fresh PIN code when reselling a gift card. The previous owner apparently sold it to them and used it and now *** lost $50. I would love to receive a refund but at minimum, I want their terms and conditions to explicitly tell customers what theyre getting into - a compromised gift card theyre just hoping someone is honest enough to not tap into after selling.
Business Response
Date: 02/18/2025
We sincerely apologize for any inconvenience this may have caused you. Weve gone ahead and made a one-time exception and issued a refund for your order.
Please note, we operate in the secondary gift card market, and once in a while, some gift cards may be compromised. We always recommend that our buyers purchase cards with the intention to use them shortly after purchase. This ensures that any potential issues will fall within the 45-day guarantee period.
Thank you for your understanding.
Initial Complaint
Date:02/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a claim against Card Cash regarding a distressing situation involving two orders I placed for multiple cards. Initially, my orders were approved, and I received an email instructing me to mail the cards to your facility.After paying for shipping, the cards were sent, but I subsequently received a notice indicating that my orders were declined. I reached out to your customer service team and was advised to provide proof of purchase, which I did. However, I was again notified that my claim had been declined without any clear explanation.This experience has been both frustrating and financially damaging, as I shipped the cards based on the initial approval. I feel that I am now at a loss, given the lack of resolution regarding the status of my gift cards and the associated costs I incurred.Therefore, I am compelled to escalate this matter and will be filing a claim with the Better Business Bureau (BBB) to seek further assistance and resolution.I hope to receive a response clarifying this situation and the rationale behind the declined status of my orders
Business Response
Date: 02/11/2025
************start="51" data-end="54">Thank you for reaching out to us. We apologize for any inconvenience this may have caused you. Ive reviewed your account and see that an agent has already assisted you with this matter and your orders. If you have any additional concerns or questions, please dont hesitate to reach out to us. Thank you.
Customer Answer
Date: 02/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Shia *******
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitted a $100 ****** gift card on cardcash.com in which it said I'd receive an $80 payout. I filled out the pertinent info including the gift card number. CardCash asked me to mail them the card which I did. CardCash did NOT send my payout and tells me they can't help in the multiple times I've reached out to them. I've reported this business to the *** and now the BBB in hopes I can get my $80 and have the business shut down for fraud.
Business Response
Date: 02/05/2025
Thank you for reaching out to us.
I see that you placed your order on 1/24.
Could you kindly let us know when the gift card was mailed and if there is any tracking information available?
Once we receive the gift card, we will proceed with processing your order for payment.
Please do not hessite to reach out if you have any additional questions.

Thank you!
Customer Answer
Date: 02/05/2025

Complaint: 22894303

I am rejecting this response because:

The gift card was shipped via **** (the **** office in ***************, **) on 1/24/25. This was 2 weeks ago. It was shipped in an envelope, which is how you'd expect a gift card to be shipped, hence there is no tracking info. The gift card has not been returned to my address.
The business continues to tell me it hasn't received the gift card. They are running a fraudulent scheme to have people mail in their gift cards, then do not pay for them claiming they never arrived. The business has been reported to the *** and I'd like them investigated for fraud as they are stealing gift cards without paying out to their customers. PLEASE forward my complaints to the federal government and have my gift card returned and this business shut down immediately.

Regards,

*********** ********
Business Response
Date: 02/10/2025
Hi,
Ive looked into your account, and I can confirm that your order was received on 2/5. It was reviewed, and payment was initiated on 2/6. The payment was successfully completed via direct deposit on 2/7.
If you have any questions or need further assistance, please dont hesitate to reach out to us. Thank you!
Initial Complaint
Date:01/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a ****** gift card to your company in the beginning of January. I used my Gmail which has a nickname attached to it so when you attempted to send my ach payment it went to my nickname instead of my actual first and last name.When you notified me of the error I immediately went in and corrected my card cash account and notified you of the update so my payment could be resent.I have spent the last 2 weeks trying to get my payment from you.I have sent a total of 13 emails and 8 online messages and 14 phone calls.I keep getting the run around and am told that the matter is corrected only to receive the attached email which I have received today.The lack of care and concern from your representatives, the refusal to return phone calls or allow me to speak to a supervisor is abhorrent. If I do not receive a resolution by the end of business today I will file complaints with every consumer regulatory agency that exists and I will talk about this on my social media platforms of which I have over 2 million followers.I WANT MY MONEY NOW!!!!!!!!!******** ********** ************ Order *******
Business Response
Date: 01/21/2025
Thank you for reaching out to us.

I spoke with our accounting team, and they said now that you updated your account to your real name they were able to re-issue and send out the payment.
The payment should be in your account shortly.
Customer Answer
Date: 01/21/2025

Complaint: 22836530

I am rejecting this response because:
as of the date and time of this message I still have not received any credit to my account nor have I been contacted by anyone at CardCash.com. ************** business practices are questionable and a scam!!!
Regards,

******** **********
Business Response
Date: 01/23/2025
Thank you for reaching out to us.
The payment was completed on 1/22, direct deposit to account ending in 6783.
We tried reaching out to you via phone and left you a voicemail.
If you have any other concerns please do not hesitate to reach out to us.
Thank you,
Initial Complaint
Date:01/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17, 2025, I went to the Card Cash website to trade my $75 ****** and ***** gift card for an ****** card. When I entered the *** gift card number and pin, I was informed that the ****** card I could use would be issued for $52.28. I was then required to enter my CC number, exp and PIN, my address, and phone number.
The screen then prompted a drop down menu of phone numbers where I could be contacted. None were my number - some I recognized from literally 45 years ago. When I clicked on missing number, the screen errored out, and prompted to refresh. When I hit refresh, I was back at step one - enter the *** card info, When I did, I was informed that card was no longer valid.
I would like the ****** card of $52.28 to be issued, as my *** card balance of $75 has now been stolen.
Business Response
Date: 01/20/2025
Thank you for reaching out to us.
It looks like you submitted an order, order number *******.
Currently, your order is under review. Once the review is complete and the order is processed, the payment will be issued.

Thank you for your patience.
Customer Answer
Date: 01/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

We will see if the gift card actually works when it comes time to bre redeemed.

Regards,

****** ******
Initial Complaint
Date:01/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold two gift cards to this company at $25 each. Started the process on 12/26/2024, website states 1 to 2 days to receive payment. I opted for a gift card for a lesser amount, around $38 dollars. Today is 1/7/2025 and i have yet to receive my gift card payment. I have utilized their contact us option multiple times with no response, I also have engaged in two live chat sessions with agents who promised to get a supervisor involved and a 24hr resolution. Still nothing. My card sale was accepted and states payment in processing. All I want is the process to get completed.
Business Response
Date: 01/15/2025
Thank you for reaching out to us.
Weve resent the Amazon gift card to the email address on file. If you still dont see it, please check your spam or junk folder.
Let us know if you need further assistance!
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:01/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 5, Card Cash confirmed and accepted a $10 promotional code for Advance Auto Parts for $7.20. I was paid for this card.On December 2, Card Cash confirmed and accepted two gift cards for a total of $40.00 but I only received $32.80.I am assuming that they deducted the $7.20 for the Advance Auto Parts sale in June. I verified with the merchant that the sale of the code from Advance Auto Parts was valid. Card Cash verified it as well prior to accepting my order and paid me for the code in June.Card Cash deducted $7.20 from my December 2 sale without any warning nor justification. They verified and accepted cards for a total of $40.00 for the December 2 sale. I have repeatedly reached out to them to explain why I was not paid in full ($40.00) for the sale of the gift cards they verified and accepted. Thanks.
Business Response
Date: 01/07/2025
Thank you for reaching out to us.
As per our Terms of Service, specifically Section 29, we are unable to accept promotional gift cards.
The card you sold to us is a promotional gift card, which can only be used by the original recipient.
To ensure compliance, the card will be returned to you at the address we have on file.
We appreciate your understanding.

Thank you,
Customer Answer
Date: 01/07/2025

Complaint: 22763284

I am rejecting this response because:
Thanks for the reply but you verified the code and accepted the order prior to paying me. This was not a promotional code that was only intended for the recipient (me). We have been going around in circles and I have still not received a clear and concise answer. The company shows the code as already used so someone you sold it to used it. Thanks.

Regards,

***** ********
Business Response
Date: 01/08/2025
We apologize for the inconvenience caused. To resolve this issue, we have decided to reissue your payment.
A check will be sent to your address on file:
******************************************
We appreciate your patience and understanding.
If you have any questions or need further assistance, please feel free to contact us.

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CardCash.com is BBB Accredited.