We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Reviews

This profile includes reviews for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lightspeed, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.81

    Average of 43 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • bethany b

      Date: 02/23/2023

      bethany b

      Date: 02/23/2023

      I had the same issue a lot of people have had with LifePonts: Registered one morning, spent an hour filling out the surveys on my dashboard and very nearly got enough points to get the 5 gift voucher. Woohoo! I was looking forward to my dash refreshing with more and being able to finally finish earning that bit of extra pocket money. Then a few hours later, ****, I log back in and my account is banned without any explanation given. I contacted customer support and got a boilerplate response that my account had been suspended for security reasons.Honestly it just seems like it's an absolute ****** whether you get to stay a member or not and I'd hate for you to end up like me, wasting an hour of time for nothing in return. There doesn't seem to be any rhyme or reason behind these bans.

      Lightspeed, LLC

      Date: 02/23/2023

      Hello,I'm sorry I'm unable to research your account, the email associated with your review is not found in our system. If you would like to reach out to our *********** we may be able to assist you further. I apologize for the inconvenience this has caused.

    • John O

      Date: 11/27/2022

      John O

      Date: 11/27/2022

      Long time member that was locked out due to "violation of terms". Was sent a copy of the terms and can't see where a violation occurred and they won't tell me. Took the $75 in wages earned out of my account. How can they get away with not paying workers?

      Lightspeed, LLC

      Date: 12/09/2022

      Hello ******************* name is *********. I am a Manager at LifePoints. I have taken a close look into your concerns and confirm that your account was caught in the security checks that we have in place to protect both our members and our LifePoints Community.After discussing this with our Quality Team it was determined that your account can be reactivated. I have already done so.Going forward, when accessing our LIfepoints Community, please be sure you are not using a VPN. Doing so will likely cause issues with your account.I apologize for any inconvenience you may have experienced but hope that you can appreciate the great concern we take in order to protect our members and the LifePoints they have earned.

    • Carolyn F

      Date: 09/24/2022

      Carolyn F

      Date: 09/24/2022

      This So called survey site is just rotten. After being a survey taker for several years, I am suddenly locked out of my account. They will not let me get to my earned points, which are worth about $100.00. I know by seeing reviews, that they are doing the same thing to many other hard working survey takers. They send out the same form letters to victims, that don't explain why their accounts are closed. It seems like their PR ***** , is actually run by robots. They are heartless, and they are THIEVES. They steal time &dignity from survey takers. Their clients should know that Lifepoints is not paying survey takers for their services. Maybe their clients should not have to pay Lifepoints. Just saying! I & many others want what we earned. Don't make the mistake of signing up with this corrupt survey company.

      Lightspeed, LLC

      Date: 10/14/2022

      Hello ******************* name is *********. I'm a Manager with LifePoints and have taken a close look into your account. It looks like you original account was inactivated due to the emails we were sending you were being bounced back to us.Then, your newly created account was caught in the security checks that we have in place to protect both our members and our LifePoints Community.If you'd like to continue participating with our panel, please use the link I am providing to you below and complete the registration process.https://start.lifepointspanel.com/aff_c?aff_id=1196&aff_unique1=xxxxx&aff_sub2=xxxxx&offer_id=1556&lang=xx&country=xx Once you have completed the registration process and verified your email address, please submit a ticket via your *********** to our customer support team and request that your unused LifePoints be transferred to your newly created account.I apologize for any frustration this may have caused but hope that you appreciate the efforts we give in order to keep your account and hard earned LifePoints safe.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.