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Business Profile

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Sendaframe.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.91/5 stars

Average of 43 Customer Reviews

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Review Details

  • Review fromMichelle R

    Date: 11/19/2022

    5 stars
    Bought an engraved frame for my daughters wedding with the date and name of her and her husband and it looked even more stunning than I could have imagened. It came very quickly and looked gorgeous with her engagement photo placed inside, recommending for the perfect gift for anyone!
  • Review fromSara B

    Date: 11/11/2022

    5 stars
    This is my 4th time buying with SendAFrame and my first time buying something custom engraved and omg the service was amazing! Used their live online help to try to find a certain frame in the size I wanted and then I just typed in what I wanted it to say and boom! 2 days later its at my door in perfect condition looking even better than it did on my screen! Thank you!
  • Review fromHelena K

    Date: 11/06/2022

    5 stars
    **************** is the greatest. They contacted me to say I made an error (in their favor. Corrected the error and all before I could say what.
  • Review fromGus H

    Date: 11/05/2022

    5 stars

    Gus H

    Date: 11/05/2022

    Fantastic customer service. Products have always arrived quickly. Never had a problem and have been ordering for years. This is my go to website for picture frames!

    Sendaframe.com

    Date: 11/10/2022

    Thank you very much for your kind thoughts. We very much appreciate the time you have taken to share with others as our boutique company depends upon "word of mouth" advertising.
  • Review fromJorge G

    Date: 11/02/2022

    5 stars

    Jorge G

    Date: 11/02/2022

    Beautiful service well packed, fast shipping, engraving was elegant I love this company. I will recommend to anyone!!

    Sendaframe.com

    Date: 11/03/2022

    Thank you very much for taking the moment to let others know of your experience. Your kind words are very much appreciated by our hard-working team.
  • Review fromFaunstine L

    Date: 10/30/2022

    5 stars
    I always check with BBB before doing business with a company that I am not familiar with. This is so with Sendaframe. I ordered a frame that requires engraving. Though there were problems through some misunderstanding (on my part) and shipping, the company was courteous and quickly rectified all matters. **************** was excellent!!
  • Review fromBrian M

    Date: 10/22/2022

    5 stars

    Brian M

    Date: 10/22/2022

    Bought these for work. All good especially packing was amaziing. Definitely would use again

    Sendaframe.com

    Date: 10/24/2022

    Thank you for taking the time to post your review. It is a VERY appreciated "tip" for our associates.
  • Review fromdom a

    Date: 10/13/2022

    5 stars

    dom a

    Date: 10/13/2022

    I've been using Send A frame for many years. Outstanding products and really outstanding customer service. The best in the business. Wouldn't go any where else for my framing needs. These people really have their act together. Love 'em.

    Sendaframe.com

    Date: 10/14/2022

    Although we think we treat each order as "the most important", we can't help but be especially aware of loyal customers such as yourself. I'm so glad we were able to meet your deadline. Thank you very much for your review. It means a lot to our associates.
  • Review fromGeorgina G

    Date: 10/12/2022

    5 stars

    Georgina G

    Date: 10/12/2022

    These people are SO nice. I was speaking to the rep online that I have used for years, *****, and she told me about a review here that she said was malicious. I see it now - and I am glad to come to their defense with a review that I hope will help this wrong. I have purchased my holiday gifts from send-a-frame for several years and have only received the highest quality products and service. Their prices are terrific and they price matched when I ask about. They have even gone above and beyond! 2 years ago ***** somehow lost my order that had engraving. When I called them (yes - they answer the phone!) they took ownership of the problem and shipped a completely new order with air service that saved the day. What company does that now a days? I am a huge online shopper and I can tell you that no one works like these folks. I do get the same couple of people each time i have used their online texting, so I gues they are a small company. Well then small company really works for me. Thank you send-a-frame for a wonderful experience every time. I hope this helps.

    Sendaframe.com

    Date: 10/14/2022

    Thank you very much for your review. It means a lot to our very dedicated associates.
  • Review fromCindy M

    Date: 09/16/2022

    5 stars
    I just spent a good amount of time on the phone with a wonderful representative, he listened to what I needed, which was an odd size and he painstaking went through all the possibilities with me. He helped me select a couple of beautiful frames. I was impressed with the vast selection and incredible support!

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