Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ***** truck hit my parked car in the street infront of our home on August 6th 2022 at 11am. We have been dealing with ARC (*******************************) since. We have turned over the car and title on October 3rd. We have not seen the cheek promised to us or an explanation of why its taking so long. Since turning over the car. The claim number is **********.

  Business Response

  Date: 10/26/2022

  The check has been processed and sent to the claimant via U.S. Mail. I sent an email to the claimants advising them of same

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022, Fed Ex Ground Truck crashed into our church Portico. He left the scene without reporting the damages. Fortunately, we caught the incident on video. We reported the issue to Fed Ex who referred us to ARC Claims.I submitted video footage from multiple angles, along with photos. *** contacted me and had me go through this process again. No response after. I contacted them again, and I had to resubmit all files, videos, and photos. At several points, the agents were rude, belittling, and hung up on me.Finally, after contacting ARC multiple times, they asked for an appraisal of damages. I submitted them. Then, they asked for them again.Next, they set up their own appraisal. The appraiser said I would have his response the next day. No response the next day. I called. No response. I had to contact ARC. They would get back to me. Then, I receive a phone call stating everything was approved and I would get a check within the week. It is now four or five weeks later and no check. And it is October 10, nearly five months after Fed Ex damaged our property. This is a horrendous and dishonest service.

  Business Response

  Date: 10/11/2022

  The claimant's settlement check was sent on 9/28/22. I sent the claimant an email advising him of same with a copy of the check information 

  Customer Answer

  Date: 10/11/2022

  
  Complaint: 18193542
  
  I am rejecting this response because we 1) we have received no such check, 2) because the check was promised to be mailed early September, and, yet, you admit to mailing it on 9/28, 3) the damages that your client inflicted on our property occurred in May of 2022. Yet, it has taken months for you to process our claim, despite us having video footage of your client, from multiple angles, crashing into our property and then leaving without reporting the damages.

   

  Instead of paying for the damages, your company has over and over again put me through hoops in order to receive my claim, which I did not.
  
  
  
  Regards,

   

  
  
  *************************************

  Business Response

  Date: 10/16/2022

  The claimant's settlement check was sent on 9/28/22. I sent the claimant an email advising him of same with a copy of the check information 

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim number AMZ2022174062 - ******************* have been calling, leaving voice messages and sending multiple emails to the adjuster but there is no responses. I need to process this claim asap. I sent two invoices to them. I provided a video which the amazon driver reporting the incident. Please please send me the payment.

  Business Response

  Date: 10/07/2022

  I have contacted and advised I am sending check in the amount of estimate.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, an Amazon driver backed out of our driveway and damaged a retaining wall. We filed a claim with ARC Claims per Amazon's instructions and after exchanging several emails, we have provided them with all the information necessary for them to approve and pay for the damage. We have sent them an estimate (their email request below) 3 times as has the contractor. *** continues to stall by not responding to either us or the landscape contractor. We have lost our patience over the last two months and want to get this resolved and repaired.*********************** ****************************************************** Hello -In order to process your claim further please provide an estimate for repairing the damage provided by a repair service. We require all estimates to be for repair only and not complete replacement. Please be sure the estimate is on the company's letterhead and is itemized to show the material and labor cost for repair only. You may respond directly to this email with the documentation requested.Warm regards,**************** Claims

  Business Response

  Date: 09/28/2022

  The date of loss was 7/25/22.

  We send emails to the claimant requesting documentation of damages on 7/25/22,7/26/22,7/27/22,7/28/22,8/1/22 & 8/12/22

   

  The claimant submitted an estimate on 9/9/22.

   

  A check was processed in the amount of the estimate on 9/9/22. 

   

  The check has been sent to the claimant via U.S. Mail 

  Customer Answer

  Date: 09/28/2022

  
  Complaint: 18140116
  
  I am rejecting this response because we never received the check.  It would have been nice if they had let us know that a check was issued and sent to us in one of the many emails we responded to.  ARC will need to stop payment on that check and issue another one and send it to **********************; ******************************************, **  76248.
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 09/28/2022

  The check has been sent via U.S. Mail. The amount is payment in full for the estimated submitted by the claimant. 

  Customer Answer

  Date: 10/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Funny that the check we received today was dated Sept 9, but the envelope was postmarked Sept 29. Looks like the first response they sent regarding this complaint had incorrect information.

  Regards,
  
  ***********************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ARC claims agent ***************************. On 9/16/22 an Amazon delivery vehicle hit and damaged my mothers shed. The accident caused damage to the delivery vehicle and pieces of the vehicle were left at the accident site. Agent ******** claim AMZ2022183391 refuses to confirm damage to the delivery vehicle. The driver did not report the damage at the time of the accident. A hit and run report was filed with ************* ARC Claims is not doing hurt due diligence and is refusing the claim.

  Business Response

  Date: 09/26/2022

  We have contacted the claimant and made a settlement offer.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, June 6th 2022. Fed ex driver drove accross my FRONT lawn , literally leaving rutts and several tire tracks as he backed up and forward , it was a mess, and still has rutts and uneveness!!! I was referred to ARC after Fed Ex reviewed my photos >> And I have never been more harassed by a so called insurance company giving me the run around, making me get quotes, prices, resending multiple photos...all via email!! NEVER ONCE in the *************************************************************** adjuster, her name is(*****************************,) and she is so rude , and codensending towards me, like belittling, ordering me to continue to get me to do things in order for her to to respond.. Yesterday, crying, I called the main office ,and complained, and they put me through to her after 10 minutes or so, and she lied several times saying i never did what she told me to do , WHY IS THIS MY JOB??!! She is like a bully , I am the victim here, she NEVER ONCE SINCE JUNE th answered my calls, always said she was AWAY FROM HER DESK... I have spent hours on this, and feel it is time ARC does their part finalizing this claim, it is ridiculous to say the least!!!!After SEVERAL PHOTOS SENT they claim they are liablefor damages, and now continue to harass me to the point of break down with this, I am the victim in this who came home to a tore up front yard, muddy mess, tire track , rutts , bare spots , not just on one side of my driveway , BUT BOTH!!!, And to top it off my grandsons ********, and carseat were laying in that muddy mess!!!.. And Yes, It was the Fed- Ex drivers first day on the job they told me>>>

  Business Response

  Date: 09/21/2022

  I have contacted the claimant and submitted a new settlement offer. Awaiting her response.

  Customer Answer

  Date: 09/23/2022

  
  Complaint: 18020983
  
  I am rejecting this response because: This has been ignored , and been a constant run - around with this company since JUNE 6th, I feel, they needed to resolve this matter in a more timely manner!!! I have done all they have asked, made trips to Menards , which is about 45 minutes away, made numerous calls, sent numerous emails, and both of which were ignored for days!!! Alls I was asking was a resolution so I could get my lawn repaired, after the FED EX driver literally tore ruts in it, by driving right on it!!1 (Mind you I have a driveway) Then, proceeded  to drive several other paths before driving yet across my driveway to more grass on the other side!!! I have been in tears trying to beg these people, only to be ignored!!! ***************************** , the adjuster NEVER ONCE answered her phone in the 18 times I tried reaching out from June 6th. Finally last week I called main line, after 15 minutes or so , and two people she responded with an active voice!!!  People deserve more respect than this, I am the victim of this , but yet have done hours of work on this.. She would constantly come up with more ways to fluster, and put me into stress, and tears, sad!!!! Wow!! I submitted several photos of lawn, supplies I need to complete the job, and help, as I am a single mom at this time!!! I could not find a contractor in my area who was willing to do what I was asking for !!! A load of black dirt would be almost $500.00 , and that's a very low estimate!!1 I would be borrowing brothers truck to even get stuff!!1 Gas  is HIGH.. JUST TIRED , FRUSTERATED AND WANT TO GET THID DONE!!!!!!!!!!   WHY do I feel like I am getting so stressed over this, yet ARC keeps pushing me? I have sent them everything they have requested, ****, I pretty much have done their job, and for what... ********************** throws $200.00 for a settlement .. really??!!!.. I truly am just tired, and would like the total of the supplies, and labor, to get this done so I can move on from this >>>PLEASE...$1494.97 is the total I submitted to ***************************** to on the 20th of September 2022 LIKE SHE ASKED AGAIN!!!! CLAIM# ********** / ************************************** is where she said to send them!!!!
  She keeps trying to play cat and mouse, so I just am so tired of all of the stress this has done to me, and have cried many tears, I just hope ARC is proud of the way their customer ********************** is handled!!! ******* claimed that she was always on another call when I called, but ironically, always sent a response via an email momentarily!!  Everything here is the result of me placing an order for a stroller, car seat for my first grandchild.... which by the way was thrown into the mud that day also and the box was CRUSHED AND ***** AND WET< AS IT WAS RAINING!!!! .... I just can't believe it yet,!!!!!  I should be asking for the cost of a replacement for that also which was over $200.00!!!!!!!   
  
  
  Regards,
  
  *********************

  Business Response

  Date: 09/23/2022

  I respectfully maintain a fair offer has been made on this claim. While I understand the claimant was frustrated by the prior delay, I contacted her the day the BBB complaint was made. 

  Customer Answer

  Date: 09/23/2022

  
  Complaint: 18020983
  
  I am rejecting this response because: So why does that make everything ok, just because you decide to finalize on a resolution because the BBB stepped in??!  I waited , and tried, and tried to get resolution only to get the run around with you since June 6th !!! Read all of the emails , asking why ******* wasn't responding or helping resolve the matter, and her making me feel belittled by giving me the run around! I am NOT some computer tech, I am a single mom of three boys. I CANNOT IMAGINE putting people through this, I was in tears many times! I had to drive to Menards to get prices, and quotes from garden center, on product, and write down the prices and skus...WHAT??? really? I was told by ******* that they can't get the prices and figure estimates out like Progressive does..She called herself a "THIRD PARTY ADMINISTRATOR", and that wasn't her job to get prices , and estimates !.. So apparently the person who is the victim in all of this gets to do all of the work??!! Then I should get a wage for that too... Read the emails>>> the whole truth of this whole ordeal is ******* said $200.00, then her "supervisor" said $300.00 , only to COME BACK on the next day , because I called AGAIN, and ******* DIDN'T answer, BUT CAME RIGHT BACK WITH EMAIL .. . saying " I HEARD YOU MS> ******!, but it was unclear if you were going to accept the $200.00!, when $300.00 was offered.  So, No, I am rejecting this response! Like I have said in my previous statement I have documented emails that were sent showing product, prices, time, labor, etc... Totaling $1494.97 ... In which case I did not include the item that the Fed Ex Driver damaged, which was a Stroller/ Car Seat combo which i paid over $200.00 for!!!    CLAIM# **********
  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 09/28/2022

  The claimant has been offered appropriate compensation. 

  Customer Answer

  Date: 09/28/2022

  
  Complaint: 18020983
  
  I am rejecting this response because: ARC has not confirmed my compensation on CLAIM NUMBER: **********, as I requested in my last statement being a total of 
  $1494.97 . The time they have taken to complete this claim is in fact taken an excessive amount of my time , energy and money . I respectively just like this to get taken care of . This has been a daily frustration to me and my family. Please finalized this!
  
  
  Regards,
  
  *********************

  Business Response

  Date: 09/29/2022

  We respectfully maintain we have made a fair offer on this claim. We will send the claimant a check upon her acceptance of the offer. 

  Customer Answer

  Date: 09/29/2022

  
  Complaint: 18020983
  
  I am rejecting this response because: I am requesting the offer to be $1000.00.  This dollar amount less than what I was previously requesting on claim # **********! I am asking to finalize this, and to send me a check in the amount of $1000.00 dollars for the damage I incurred on Monday, June 6th, 2022., to my lawn ,from the  driver of the Fed Ex truck . Please state the amount in your correspondence. You are very vague in offer response !!.. Please complete this claim complaint!
  
  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022, A (2 axle) large Amazon truck drove onto my slanted driveway to deliver a package. The bottom of the truck scraped and damaged the driveway going up and coming down. The driveway surface has broken cement in multiple locations and because of the weight of the truck, the driveway sections have sunken where it must be removed to be repaired. I provided a video of the truck causing the damage and three estimates from reputable companies. I have done everything above and beyond to get three estimates, all of which are $4-5k. I was told that someone would review the file. However, no one is responding and I have been calling, emailing but no response or resolve for over one month since Amazon/ARC accepted liability on 8/11/22. AMZ2022175415

  Business Response

  Date: 09/15/2022

  I have contacted the claimant and sent her a copy of the appraisal and a settlement offer

  Customer Answer

  Date: 09/15/2022

  
  Complaint: 18020729
  
  I am rejecting this response because: I am requesting the business to respond to the email that I sent in response to their response.  I appreciate the company's responsiveness, thankful to BBB for facilitating.  Here is a copy/paste response that I sent to the email that I received from ARC/Amazon's attorney.

   

  Hi ****************,
  
  
  Thank you for your response.  I appreciate receiving any response and communications from ACR/Amazon, which have been essentially avoidance for several months.  I am also interested in resolving this concern given additional damage concerns (see below).
  
  
  I'm not sure why the file does not have the three estimates.  I have provided each estimate as an attachment to this email.  As you can see from the attached documents, I was required to obtain multiple estimates over a course of a couple of months to validate the range of repair costs.  These quotes were submitted by independent companies with no affiliation with the other, and each independent company's quote is comparable is cost to all the others. The attached three estimates were provided by email to ************ do not accept the report from the appraisal over the quotes provided by industry specialists who have individually evaluated and assessed the necessary driveway repairs using the industry repair standards that would require industry knowledge, specialized equipment and labor to replace the cement damaged by Amazon's truck.  ARC/Amazon has already conceded liability and responsibility, so the issue is the cost of the repair and I assert should be based on the three industry quotes.  The specialized quotes are based on and have analyzed the slope/slant of the driveway and the equipment required to prevent the shifting of the cement to be repaired and the work the companies would warranty.  
  
  
  To make matters worst, as was predicted by the industry specialist, and due to the rain days, because the cement was depressed into the ground underneath the cement by the weight of the larger than average residential delivery truck, which was just short of the size of a semi truck, the sand and dirt under the slabs of concrete is now washing away from underneath the cement down the surface of the driveway. Why Amazon would send the size of truck into a residential neighborhood and drive and park on top of a residential driveway is unbelievable.  However,  I did advised ARC/Amazon of an additional emerging concern a few weeks ago so they were aware that there is now a consistent loosening of compacted sand/dirt from under the slabs of the driveway that is undoubtedly causing additional damage.  So, where the top area of the driveway cement slabs are placed, the slabs are sliding downward and have begun pulling away contributing to additional gapping spaces between the areas were the slabs are scored, and especially at the top of the driveway.  The rainy days are working against a timely repair and further delays are just exacerbating the initial damage that could have been repaired more timely.
  
  
  After you have had the opportunity to review the three industry specialized estimates, in addition to the damage now occurring, please feel free to give me a call at ************ or I would welcome your written response in a timely manner.  Again, thank you for responding.
  
  
  I appreciate your time and attention to resolving the damage substantiated and admitted to by your client.
  
  
  *******
  
  
  
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim AMZ2022161017 An Amazon driver hit my garage and side of garage and caused enough damage that my garage door needs to be replaced AND we need to hire someone to fix the fascia of the side of the garage. I filed the claim the day it happened 4/16/2022. *** asked for a quote for the damage. We provided them with that on 4/28/22 for $3,402. On 5/5/22 ARC stated they would be sending an inspector out to the property. The inspector came out and was at our property for less than 5 minutes and never attempted to open our garage door. On 6/15/22 we received an offer from ARC for $2,059.13. On 6/15/22 I requested a copy of the inspection reports and have not received any return communication back. I have emailed ARC a total of 8 additional times (weekly) requesting an update and return communication. I have left 6 voicemails for ARC on their customer support line where they assure a return call within 2 business days. I have spoken to no fewer than 8 different employees/departments at Amazon to try to escalate this issue. I have gotten NOWHERE. *** has completely ghosted me with this claim. Their proposed payment does not replace our door for a like-door, does not allow a licensed and insured installer to complete the work and puts us in a complete disadvantage. Not responding to emails or phone calls is unprofessional and as a consumer I should. It have to file a claim with my own home owners insurance to have this taken care of. This has been going on for almost 5 moths with no resolution .

  Business Response

  Date: 09/09/2022

  I sent the claimant a copy of the appraisal.  The difference in price is due to the fact that the claimant contractor quoted a replacement door that was a significant upgrade from the existing door. I again offered the amount of the appraisal to resolve the claim 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon referred me to ARC after a driver knocked down my fence. *** asked for photos which I provided. They then denied the claim based on the photos not showing the driver in the act of hitting the fence. They required video evidence which I did not have. After several back and forth emails denying my claim they eventually offered $200 with no admission of liability. The cost to repair the fence was $400. Since it was a hit and run I contacted the police who investigated. They found paint from the truck, and a tire tread. All of this was conveyed to ARC who still refused to pay to fix the fence. I contacted the police again who investigated further and found the driver who said he had filed a report with the subcontracted company who had delivered the package detailing how he had knocked down the fence. This admission of liability was available to ARC if they had done even the minimum amount of investigation. It seems that ARC as a business operates by immediately denying any claims. Only if someone has the will power to continue to demand a resolution will they entertain paying any money. Two and a half months later, with the evidence I provided, 2 police investigations, and an admission of guilt by the driver, I have received no money whatsoever from ****** would recommend that Amazon end their contract with ARC and upgrade to one that has some kind of customer **********************.

  Business Response

  Date: 09/09/2022

  I have contacted the claimant and advised him we are sending a check in the amount of his demand

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a claim with ARC as required by Amazon Customer **********************. ************* is the claim number issued by ARC. I sent them photos of the damage and full explanation of the delivery by Amazon on July 13, 2022. They backed into my fountain and cracked the fountain so it no longer holds water. I sent them an estimate of $2200 for the repair. They denied my claim via a brief email. When I asked for more of an explanation as to why it was denied, they sent me link to appeal. I sent an appeal to the link and followed up with an inquiry. It has been weeks and no response.***************************** ************

  Business Response

  Date: 08/28/2022

  There were no witnesses to the damage claim. The claim was denied because Amazon Drivers ******* did not match timeline stated by claimant. 

  Customer Answer

  Date: 08/28/2022

  
  Complaint: 17784881
  
  I am rejecting this response because:
  
  

  They are correct about no witness, but the tracking of the order on 13th, which was available on-line showed it was delivered and left at the front gate a little before 3pm.  I put 4pm on my estimate of time of accident.  I filled it out based upon my memory.  When I checked the tracking on AMAZON it showed it was before 3PM.  My description of the event was not in error only off by an hour.  I know it was when we were gone from the house for a few hours to retrieve our pet.  We returned around 5 PM to a damaged fountain and AMAZON delivery was at our front gate and the fountain was heavily leaking.

  
  Regards,
  
  *****************************

  Business Response

  Date: 08/31/2022

  I have contacted the claimant and asked him to forward the documentation in support of his timeline of events.